We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Amazon.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 122 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      P.O. Box 0823-03411 Atlanta, GA 30310

    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

      BBB accredited business seal

    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    Customer Review Ratings

    1.13

    Average of 4,722 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Tyler M

      Date: 08/03/2022

      They sent me the wrong item and I returned it for a refund. The money I spent from my own bank account was put into an Amazon credit which I did not want. They lied and told me I chose that which I did not. The refund even says the money would be put back into my back around 7 days and they did an Amazon credit. Would not put the money I wanted back into my account

    • Marquita S

      Date: 08/03/2022

      They always charging my card when I dont have any accounts with them and never wants to find the account thats using your card information

    • Carol W.

      Date: 08/02/2022

      Amazon doesn't care about its customers! They will not work with your needs, but they will sure take your money and if you don't get your product, then they won't reimburse your money as quickly as they take it! They also have incompetent call centers from third-world countries who are clueless! Very disappointed in the way they can't handle disputes! On the phone and chat for three hours and couldn't get my problem resolved. Talk to 8 or 9 people who couldn't resolve my issue

    • Elizabeth A

      Date: 08/02/2022

      I was scammed out of over $900 Buy an employee and I have been trying to contact someone every day to call me back to solve this to get my money back but no one calls me and or answers the phone. I am not happy with Amazon right now

    • John R

      Date: 08/02/2022

      Feb 5th 2022 ordered eyeglasses cleaning cloths (6 pack ). When received package was opened with only 2 ( 2nd time this happened over 3 orders). Because if that called customer service,spoke to a supervisor got full 6 pack the next day was told to keep the 2 and a gift. Thought that was it until this July when amazon sent me an email saying had until the 28th to return or I'd be charged. Called July 26th,told to disregard. August 2nd charged $9.53 for a short pack. Amazon hangs up on me twice no ill temoer or language but are unwilling to help. So cancelked prime membership because if you have a problem with amazon don't assume it is taken care of with calls and email. They will BURN you and then play dumb !!!!!!!

    • Nicaa J

      Date: 08/02/2022

      I ordered a product on 06/29/2022 I no longer wanted the product and returned it on 07/07/22 .I returned it via *** Amazon has yet to give me a refund the keep adding extra days and blaming it on *** .I spoke to at least a dozen representatives in regards to my refund nobody has a answer .I will be closing my account and disputing the charge with my bank beacuse thats the only solution to get my money back .

    • Claudia C

      Date: 08/02/2022

      I was going to order electric bike,(the price was ****** dollars,) so the bike went out stock that quick and when it comes available they are going to charge me a higher price which is ****** and not the sale price! Which is fraud! You suppose to sell the merchandise at the sale price when you have in your cart and the sale price at that time@

    • Leslie N.

      Date: 08/01/2022

      The customer service is a nightmare!Heres my situation: On July 31, 2022 around 8ish int the morning, I was looking around to purchase an air filter for my car, hoping I can get it on the same day so my friend would replace it for me. Apparently, Amazon offered for a PICK UP at one of their locker locations near my house and promised it will be arrived at 3PM the latest. Because its my only day off for the next few weeks that can match my friends schedule and the ** in my car smells so musky whenever its on. Thats why Im very desperate to get it done.Then 3PM passed by, i kept checking the status of my order and gotta rearrange a meeting. What made me feel so bad is that my friend also cancelled his plan, drove 30 mins to my house for nothingAnd 4PM, I checked again then I found out that the status now changed to 6PMTOMORROW without noticed. That was not it I contacted Amazon customer service via chat thinking it would be quicker for a small issue like this. I got lost connection with the first two CS, but from the 3rd one its all c*** They're either ghosted for a while then transfer me to another one or told me to wait. The worst one EVER was the person named Kunal, s/he didnt even read the previous conversation and straight out to tell me: Your order will be delivered by July 31. Please wait until then.I was like its 21:41 now on July 31 here in **********. What year should it be thenAnd Kunal replied: till 9PM. (???????????) Then i was transferred to few other CS after Kunal. And I was told 9 wait until the item gas arrived the. If I dont pick it up, they will schedule a return, So I have to wait until they receive it back in order to get a refund.I dont know how well do Amazon train their CS but the whole thing made me feel like I was AT FAULT COMPLETELY over a false promise . If you cant do it then dont be so sure or at least have a back up plan for the incident that might happen. Now Im still struggling with bad **

    • Victorian G

      Date: 08/01/2022

      My orders are rarely on time. Orders arrived completely different than what I ordered. Returns slow and frustrating.

    • Maria M

      Date: 08/01/2022

      My fire stick remote wasnt working. Amazon sent me another one but still didnt work they assured me that they would send me a new fire stick with remote and never did it. Its a month since I first requested a resolution. They would email me at 3 AM saying theyre still working on it. Truly unacceptable. Ive been an Amazon prime member for a very long time and the customer service From representatives and supervisors are atrocious. Amazon didnt care that I filed a complaint with the Attorney General. I advised them I would buy the same product with the competitor. I am demanding that only an apology but a reimbursement for the time and stress less cost.

    Amazon.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.