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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 122 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon.com

      P.O. Box 0823-03411 Atlanta, GA 30310

    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

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    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

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    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    Customer Review Ratings

    1.13

    Average of 4,722 Customer Reviews

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    Review Details

    • Deirdre P.

      Date: 07/27/2022

      All I was trying to do was change my phone number because I got a new one. I gave them my debit card info, the last 5 purchases but they insisted I also needed some number off my bank statement?? I just moved and got a bank account & dont t have a statement yet (hence the new phone number) but they wouldnt update my phone number because of that. Horrible customer *********** will be closing out my account with them.

    • Deloris T

      Date: 07/27/2022

      Amazon is getting worse. They failed to deliver to their own locker box stating " it was offline". Had to cancel order and get a refund. Amazon has lost my business for good.

    • Gary V

      Date: 07/26/2022

      I wanted to order solid Stirling Silver lobster claws clasps to replace all the lobster claw clasps on all the solid Stirling silver chains I got from Amazon that were advertised as solid sterling silver chains. Well solid Sterling chains don't stick to magnets. So I ordered the clothes and I contacted the seller before I bought them. I ask them if the lobster claw clasps were solid sterling silver. They replied back saying that they were solid Stirling Silver lobster claw clasps. So when I get them. I tested them with a magnet and again they stuck to the magnetic. So I contacted Amazon. The customer service rep told me that they would check with the seller to make sure I was getting what they advertised them to be. And again the same item from the same seller and magnetic. So I wrote a honest review with picture to back it up. Amazon refused to post the review saying that it was against Amazon standards. Nothing I put in the review was not backed up by a picture or video. And everything I said in the review was backed up by legitimate correspondence between the seller, Amazon customer service and me.

    • Jacob S

      Date: 07/25/2022

      They have the worst costumer service in the world. I just need help logging into my account because I forgot my password and they want me to make a new one. I bought music in my old one and now that is money gone. I hate Amazon. I'll never buy from them again

    • SOPHIE B

      Date: 07/25/2022

      Worst customer service I've ever experienced. Their delivery people don't care. We have lockers that are unlocked with a touchscreen, not keys and numbered doors. They put it in the wrong locker twice and I got my account shut down and can never create another account or order anything. I tell everyone to just order through the stores themselves or support smaller businesses. Amazon is so big now they don't care if they scam you. I still never got my package or money. Wish i could rate lower than 1 star.

    • Holly A.

      Date: 07/25/2022

      I did not receive my package from Amazon. Com prime. I used the chat button to get ahold of a Amazon assistant FOUR times, all four times I was to receive a email confirming that we spoke andi was told 1-2 and 24 hrs I'd get a refund email.... I STILL Haven't received anything!!! Not my package not my refund not even ONE email

    • John M

      Date: 07/25/2022

      Im tired of paying for Amazon plus, but not getting the benefits that I pay for. This is like the 3rd time this year that my guaranteed delivery time has changed. There is no benefit to this service and it seems like a rip off.

    • Pete D

      Date: 07/25/2022

      Be careful when you use a *** card they will charge stuff to your credit card and say *** does not cover it. I got charged for whole milk. When I called and asked what the charge on the credit card was the lady said it's the driver's tip which was a lie. Then she said whole milk is not covered by the *** card. I told her all dairy products are covered and the supervisor was no help either. he said that I could cancel the order and re order it I said why it'll be the same problem. So I'm going to register a complaint with the state social services about how Amazon treat's customers who use the *** card.

    • Rachel F

      Date: 07/24/2022

      On 7/23/2022 i got my 4th or 5th fraud text in the name of amazon. Everytime i got a fruad text i called amazon but no one cared to help me. On 7/24/2022 i called amazon again but when i spoke to ****** she just made beleived to help me and then all of a sudden told me that she will call me back in ***** min but never got back to me. I want to close my amazon account because 1st of all there very bad **************** 2nd of all there website. Other company website you could order via entering your email and password on your account without any problems and these companies have gr8 customer service. Last week i tried ordering from amazon and other copanies and just by amazon website when i entered my email and password from my Amazon account it gave me problems it was locked while by the other companies website i put in my email and password i was able to Go rite into there website and order what i need in there website. I am thinking to close my amazon account and maybe reopen when i want to order from them again. If you do not have an amazon account then do not open up one. If you do have an amazon account then please close it for your own sake. Amazon shares with scamers customer information behind there customer back and they liey to there customer that they do not share any information to others. Other companies do not share any information from there customers. How do i know. Because i never got a text or email from a scamer in there company name.

    • David R

      Date: 07/24/2022

      Ever since Amazon began using its own drivers in our area, instead of **** we have had almost 50% of our packages misdelivered, to various neighbors or at times, to unknown locations. We have contacted Amazons chat for almost all of these, with a promise to correct the issue; yet it keeps happening. Clearly they just dont care.

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