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Business Profile

Event Ticket Sales

Brown Paper Tickets LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Brown Paper Tickets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 496 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used brown paper tickets for a ballet school recital. I made $6590 that they have not paid me. While I understand that you do not aid in collections, I hope that this could move my situation forward as another complaint against them. I did not realized it when i used them, obviously, but they have not been paying small arts organizations like mine for years!!! It seems absurd that they are still operating. I have written a dozen emails to them with no reply from anyone.

    • Initial Complaint

      Date:11/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I represent the ***** of ********* of Canyon Blues and Jazz, a 501(c)3 charitable non-profit concert presenting organization, and we are trying to collect on a total of $18,576 ticket profits from Brown Paper Tickets (***), resulting from 8 concerts for which we used *** as an online ticketing platform for the charge of their per ticket fee times the amount sold. Payout for the profit portion due to Canyon Blues and Jazz was supposed to happen within 10 days after the concert event per their online *** business information. We were paid our concert ticket profits in the beginning of the summer of 2022, but payments have not been received for 3 concerts later in 2022 and 5 concerts in the summer of 2023. I have sent several emails from late September 2023 through early November without a human response as to when we will receive the payouts. *** only replies to service emails with a robotic response. ***'s customer service number has a robotic outgoing message recommending contact the company by web service email. The main company phone number for the *** ********************************************************, ** address does not work either. I have sent cell number/ text help messages to the *** CEO and COO with no reply. Canyon Blues and Jazz has been a member of ***s since December of 2019, and we are due the agreed upon ticket profits from the following concerts, listed from the most recent to the latest concert date:9.3.23 Blues Festival: $6822.00 8.13.23 Green Chili Stew: $1278.00 7.16.23 ********: $1062.00 6.18.23 Red ************* $1764.00 5.07.23 Salsa *******: $1080.00 9.04.22 Salsa Dance Party: $846.00 9.04.22 Labor Day Blues Fest: $3,384.00 8.14.22 Soul Picnic: $1890.00 TOTAL PAST DUE: $18,576.00

    • Initial Complaint

      Date:11/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite the lapse of nearly two months since the event's conclusion, we have yet to receive the proceeds from $12,063.00 in ticket sales from Brown Paper Tickets. As per the agreement under the Brown Paper Tickets Event Organizer Terms of Usage, payments are expected to be processed and dispatched to the Event Organizer within ten business days following the event's conclusion. The delay in payment has significantly impacted our operations and financial planning. We have made multiple outreaches to the company's support email address with no response. The phone numbers come with the disclaimer: "PHONE SUPPORT IS TEMPORARILY UNAVAILABLE".

    • Initial Complaint

      Date:11/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a ****** area band (thedogmatics.com), and we hired Brown Paper Tickets to handle online ticket sales for two live performances: 7/22/23 @ ******************** in ******** and 8/25/23 @ ******** *********** which was a scholarship benefit for students who worked at the **** town TV and Radio station (proceeds after service fees - $2,145.00)The total owed for both shows is $4,605.00. Brown Paper Tickets claims they will deposit the ticket sales in your account 10 business days after the show is over (source: ***************************************************). That didn't happen and we've attempted all manner of customer support outreach and they've been either non responsive or evasive. So we reached out to local news stations for help. NBC10 Responds took our case, did some investigating, and contacted Brown Paper Tickets through Events.com.************************* asked if we were willing to do a live interview. ***** and I agreed and she came to Canton, interviewed us and we played a bunch of tunes and we had a great time. NBC10 then sent us an email from Events.com that said - "Events.com continues to support Brown Paper tickets with capital, and we are looking forward to completing the final phases of the acquisition, so the can accelerate their payouts. We have check with the team and can let you know that the Dogmatics payment is scheduled for the week of October 16th, 2023." Well, that date has come and gone without payment. Brown Paper Tickets has apparently ignored communications with **** We are now reaching out to BBB on this matter.

    • Initial Complaint

      Date:11/13/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Events.com owes our not-for-profit ******** elementary school $4,994.66 from an event that occurred 3/11/23. Payment was supposed to be made to us within 10 business days; the issue was escalated to the highest level still with no resolve. Since 2016 we used Brown Paper Tickets to facilitate our schools talent show ticket sales and we never had a problem until Events.com acquired them in 2022 and they wont pay us whats owed even though online Events.com says theyll pay what BPT owes ******************************************* but theyre not so we need your help to get our $4,994.66 back and for you to also look into Brown Paper Tickets BBB complaints along with events.com since BPT was acquired by events.com over a year ago and at last check had over ***** BBB complaints that sound eerily similar to ours! *************************************************************************************************************************************************************************** The Brown Paper Tickets website is still accepting new business and needs to be stopped. All parties at stake are ignoring pleas to pay back $$ owed. The real losers are the not-for-profit businesses who depend on this money for resources they otherwise cant afford. Weve tried emailing and calling anyone who we thought would listen. Even when you call their contacts, their vm says phone service are down and refer you to the Brown Paper Ticket inquiry link above which also is a rabbit hole. Weve made over 100 attempts to reach out to Brown Paper Tickets executives including the *** and Founder to no avail as well as Events.com sales, customer service, CEO, general counsel and have only spoken with one person-********************* whose handling internet leads but also coincidentally using events.com to sell bikinis *********************************************************************************************** when we spoke in September she said shed escalate but now wont answer calls/emails/texts. Look into these people as theyre scamming businesses across the country!!

    • Initial Complaint

      Date:11/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/16/2023, our theater company (*********************** in **********) held a performance for which we used Brown Paper Tickets to sell tickets and collect funds - having used BPT since 2015, we did not expect an issue with payment. I have opened multiple support tickets and tried calling the unmanned phone number provided on the site, but still no response from the company regarding our funds. We are owed $425 for the September event, $550 for an event held in October and $290 for pre-sales of our December event which we assume we'll have just as much issue in trying to recover.

    • Initial Complaint

      Date:11/09/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had an event on Sept. 30th and the amount due was $15,420.25. On Oct. 10 they only paid $1,620.30 leaving a balance of $13,799.95. I have emailed them several times without a response. It is now 45 days past due and they do not have a working phone and do not allow walk in service.

      Customer Answer

      Date: 11/30/2023

      On 11-13-22 Brown Paper Tickets paid us in full.  Thank you for following up.

    • Initial Complaint

      Date:11/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Events.com owes our not-for-profit ******** elementary school $4,994.66 from an event that occurred 3/11/23. Payment was supposed to be made to us within 10 business days. The issue was escalated to the highest level still with no resolve. Since 2016 we used Brown Paper Tickets to facilitate our schools talent show ticket sales and we never had a problem until Events.com acquired BPT in 2022. They wont pay us money owed THOUGH Events.com says theyll pay what BPT owes-see ******************************************* but theyre not so we need your help to get our $4,994.66 back and for you to also look into Brown Paper Tickets BBB complaints along with events.com since BPT was acquired by events.com over a year ago and at last check had over ***** BBB complaints that sound eerily similar to ours above! *************************************************************************************************************************************************************************** The Brown Paper Tickets website is still accepting new business and needs to be stopped. All parties at stake are ignoring pleas to pay back $$ owed. The real losers are the kids from our school who depend on this money for resources they otherwise cant afford. Weve tried emailing and calling anyone who we thought would listen. Even when you call their contacts, their vm says phone service are down and refer you to the Brown Paper Ticket inquiry link above which also is a rabbit hole. Weve made over 100 attempts to reach out to Brown Paper Tickets help and executives including the *** and Founder to no avail as well as Events.com sales, customer service, CEO, general counsel and have only spoken with one person-*********************-*************************************************************************** whose handling new client internet leads (and using events.com to sell bikinis in December coincidentally) but we spoke in September and she said shed escalate but now wont answer my calls/emails/texts. Look into these people asap-theyre scamming businesses across the country.

      Customer Answer

      Date: 11/09/2023

      Please make sure this complaint is filed against Events.com or ************** (both the same) as theyre DBA Brown Paper Tickets acquiring them in 2022. Here are contacts weve reached out to from Events.com and BPT. Thank you in advance for your assistance with this matter, we really appreciate your help.

      Customer Answer

      Date: 11/09/2023

      Please make sure this complaint is filed against Events.com or ************** (both the same) as theyre DBA Brown Paper Tickets acquiring them in 2022. Here are contacts weve reached out to from Events.com and BPT. Thank you in advance for your assistance with this matter, we really appreciate your help.

    • Initial Complaint

      Date:11/09/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our client's not-for-profit organization, ****** **************** had an organized event on May 27th where Brown Paper Tickets handled ticket sales and receivables. To date, Brown Paper Tickets and it's successor, Events.com (collectively BPT) have failed to pay ****** $33,525 in their ticket sales. Our client has made repeated attempts to contact Brown Paper Tickets to receive their ticket profts and have not received a response to date. Our client had no choice but to retain legal counsel to recoup their earnings. Since we sent our formal demand on October 26th, 2023, Brown Paper ticket has not acknowledged or sent a response confirming they will be refunding our client's ticket sales. We have made multiple attempts ourselves to get Brown Paper Tickets to respond to us and have still not received a response to date. If we are unable to resolve this through the BBB, we will have no choice but to file suite against Brown Paper Tickets.

    • Initial Complaint

      Date:11/09/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Twin State Derby, a 501c3 organization of which I am a principal, is owed ~$1300 in ticket sales revenue from Brown Paper Tickets for events which took place in 2023. In September, when we realized that we had not had money dispersed, we immediately shut down online tickets sales and outreached to Brown Paper Tickets and their new owner, Events.com. We have recieved no response and no payout. I know we are not alone in our current problems with this company and I am shocked that they are still permitted to operate since these same problems have been occurring since 2020. BBB needs to take additional action to prevent this financial harm from recurring.

    Brown Paper Tickets LLC is NOT a BBB Accredited Business.

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