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Business Profile

Event Ticket Sales

Brown Paper Tickets LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Brown Paper Tickets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 491 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brown Paper Tickets was the ticketing company for an event we held. They claim to make payment within 10 days of the event completion, and we have been nearly 75 days. I have sent emails to various addresses and no replies have been returned. I am owed over $1,600 from tickets sold.

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had an event in ****** on October 1st 2023 and sold tickets through Brown Paper tickets, It's been 36 days since our event and BPT has not paid our money and is not answering to any of our emails regarding our payment . They owe us ****** Pounds

    • Initial Complaint

      Date:11/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Skal is owed funds collected on it's behalf by Brown Paper Tickets. This was emailed:October 19, 2023 *************************** Customer Support at Events.com RE: Demand for Payment $20,928 Account: Skal -******* Dear **************:As someone with whom I have previously communicated, I write to ask for help with the ongoing delayed payment issue my company has been experiencing.After repeated, but unanswered requests for payment of long-overdue ticket proceeds for Skl, I write to demand immediate payment of $20,928 in ticket sales proceeds that Brown Paper Tickets and its *************** Events.Com (collectively BPT) owe to my account ***********. These ticket sales proceeds have been due and outstanding since May 2023. As BPTs own records show, there is no dispute that payment is due from BPT to my account or that BPT is long past its contractual time frame for making payment to my account.Attached to this letter is a copy of a BPT *************** for my account showing that BPT has processed tickets sales for 28 events, totaling $20,928, for which payment from BPT has not been made. Skl is a small business, and BPTs failure to pay my account in a timely manner is adversely impacting my business.Also attached to this letter is copy of BPTs credit card processing payment terms,making clear that payment for processing of the above ticket sales shall be made no later than ten (10) business days after the end of our event. Excepting one event, all the ticket sales for which BPT processed and for which payment is due to my account ended far longer than 10 days ago; in fact, some of these sales were completed more than five months ago.I have been a customer of BPT for several years and have been extremely patient with BPT despite its lack of timely payment for the above events. My company has reached out to BPT nearly a dozen times over the last several months and have received little response. We are a small business and cannot wait any longer for payment. If BPT does not make payment within 10 business days of this letter to my account, I will be forced to evaluate other options, including reaching out to the media (including the CBS13-1 Team) and the **************************** in the ***** *********************** regarding BPTs failure to pay the monies owed to this account. Again, my account is ************ and the email for this account is ************************** I look forward to a reply and receiving payment immediately.*************************, Owner ********************************************************** ************

    • Initial Complaint

      Date:11/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used Brown Paper Tickets for two events; a ************ Bus Trip and a dance we host called Mom Prom. Patrons bought tickets for these events. We are owed $6700 from Brown Paper Tickets and have made several attempts to contact them. They will not respond or pay. They stole this money from us. I found out that they have been doing this since ***************************** business. Beware so you do not have your hard-earned money stolen like I did.

    • Initial Complaint

      Date:11/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the treasurer for a non-profit school that utilized Brown Paper Tickets for our spring play. According to our *************** from 4/21/23, we are owed nearly $3000 for ticket sales from said play. This money is used for school trips and educational opportunities. As such, it places us and our students in an unfortunate and unnecessary situation

    • Initial Complaint

      Date:11/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We run a non-profit event that raises money for the ************************' music department. We used Brown Paper Tickets for our online ticket sales. Our event was August 19th, 2023. Brown Paper Tickets' website sites states that they pay the money collected in 10 business days after the event. We have yet to receive these monies. Our member Brown Paper Ticket member name and email is ****************************** and our member number is *******. The event in question is Strummerfest *** 2023. The amount we are owed is $705.00

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ******************** of ********** Women (AAUW) Amador County branch contracted with Brown Paper Tickets, now doing business as Events.com, to provide online ticket sales for our annual Home Tour on April 22, 2023. The Home Tour is our annual fundraising event. Brown Paper Tickets' online contract states that they will forward the proceeds from ticket sales within 10 days. Today is November 1, 2023, and we have not received the proceeds from ticket sales in the amount of $6,200 despite several requests. We have tried to contact Brown Paper Tickets on several occasions to no avail.

    • Initial Complaint

      Date:10/26/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BPT owes us $21, 300 that they collected for ticket sales to our annual retreat. 501c3 soley to host an annual retreat for recovering addicts. They have stopped responding to my email inquiries.

    • Initial Complaint

      Date:10/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brown Paper Tickets was used as the agency to collect the money for tickets purchased for my class reunion that occurred on September 23, 2023. When signing up for the service you are told you will have your money 10 days after the event. After the event closed I was then informed that it may take longer than 10 days to transfer the money. I contacted them via email after the 10 days and was told to update my account information again. That was completed on October 13th. I have contacted them via email 2 times since from 2 different emails about when I will receive the money and have received no answer. Their no longer offering phone support so email is the only way to contact. I have vendors to pay and have had to use personal money since this is now almost 30 days passed the event.

    • Initial Complaint

      Date:10/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Brown Paper Tickets for an event on September 15 and 16, 2023 in *********, **. I am a performer and self-produced a one-man show. Since I had used BPT in 2021 for the same show with no problem there was no reason for me to think that there would be an issue this time around. The shows in *********, ** were advertised as a fundraiser for a local non-profit. While I set up the ticket service via BPT and am expecting the money to be deposited in my bank account, the proceeds are being donated to Jamestown PRIDE. All pre-show advertising included information about the fundraiser and that tickets were available through BPT. Tickets were only availble via BPT and not sold on site for cash or any other method. We were 100% relying on BPT to provide the ticket service and funding in a timely manner. The company says that funds for ticket sales will be paid within 10 business days of the event. By that timeline, I should have been paid on September 29, 2023. It is now October 21, 2023 and the company has not deposited anything in my account and owes me $8330.34. BPT voice support line is not in service so the only way to contact the company is via their email - *********************************** The only response I have received is an automated one with a case ID#. I am at a loss as to how to try to get the company to respond and pay me what they owe. I understand through ****** searches they owe many performers and venues money and it seems through what I have read that the only way to collect what they owe is by making official complaints. I am reaching out to BBB for help in contacting Brown Paper Tickets to try to resolve this matter.

    Brown Paper Tickets LLC is NOT a BBB Accredited Business.

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