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Business Profile

Event Ticket Sales

Brown Paper Tickets LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Brown Paper Tickets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brown Paper Tickets LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 490 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a *********************, **********-based event organizer and I used Brown Paper Tickets to sell tickets a dance/music event that I hosted on August 19, 2023. It's now October 2023 and I still have NOT received compensation for my ticket sales. BPT promises to send a direct deposit payout "within 10 business days" of the event ending but they still have not delivered the money they owe to me. I notice on BBB that many others are having similar problems. I have emailed BPT multiple times and they still do NOT respond. This is extremely DISGRACEFUL and upsetting. BPT should be ASHAMED of themselves. Please help me, BBB!

    • Initial Complaint

      Date:10/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We selected Brown Paper Tickets as our *************** in February 2023. Following ticket sales, we received an initial payment for ticket fees collected by Brown Paper Tickets on July 7th, 2023 for $1,945. Since this date Brown Paper Tickets has collected an additional $23,350.00 in ticket fees on our behalf and has not made a payment since July 7th, 2023.We have sent 5 emails between July 31st and October 2nd requesting payment with no response and no phone support is available.Per the Brown Paper Ticket policy, payment is due to us within 10 days of event. Currently Brown Paper tickets are between 86 and 25 days overdue on their payment for prior events.We are requesting that Brown Paper Tickets respond to our prior emails and provide a date that the payment will be issued.

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On behalf of the **************************** Company, I am filing a complaint against events.com and Brown Paper Tickets. We are still owed $2180 from events pre-covid (March 2020). After countless emails and phone calls we will have to take legal action to resolve this matter. Given how much money they owe, it is absolutely preposterous that they are allowed to continue to operate.

    • Initial Complaint

      Date:10/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been using Brown Paper Tickets for our music festival ticket sales for several years and this year have not received our payout ($1475) as promised -- 10 business days after event end, which would have been Sept. 18. Emails to support only gets an auto-reply, and no way to leave a message on the phone listed on their ******** page..we are a small nonprofit and can not afford this kind of hit.

    • Initial Complaint

      Date:09/30/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2022, our band Sol Seed Music, LLC used *** to sell online tickets for our show, and 9 months later, the ticket sales totaling $1230 has not yet been deposited into our account. Clearly, we are not alone in this issue. BPT is clearly a fraudulent org and should be held accountable for their unethical business practices. Can we all join for a class-action lawsuit??

    • Initial Complaint

      Date:09/28/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We organize an annual afternoon concert in our area to raise money which we donate to local charitys. We donate all of the proceeds above costs. We do not take a profit of any kind. We have used this agency in the past with no problems. It usually takes a week or two to get our money from ticket sales.Our event was August 12. Not only have we not gotten our money but there is no avenue for communication. We see from our endeavors to reach them that we are not alone.We are, admittedly, a very small event in a very small community but our community depends on events like ours to help combat the addiction problem that our youth are struggling with.I the I heard somewhere in our search for an actual human being that Brown Paper Tickets had changed hands. As near as I can figure BPT owes us 978.

    • Initial Complaint

      Date:09/27/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Brown Paper Tickets to be a payment platform for a private event on September 16, 2023. The amount collected was $3,060.00 and payment was to be paid 10 days after the event ended. I have not been paid and have contacted customer service via email with only automated responses. There is no working phone number available. In my research regarding this issue, I find that Brown Paper Tickets has been aquired by events.com in 2022. I have filled out the acquisition form from events.com and was given a case number followed by yet another automated response. I would like to be paid for the money collected for my event.

    • Initial Complaint

      Date:09/26/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted Brownpapertickets to provide online ticket sales for my event. They did so, collected the funds through their credit card provider and have not paid the balance. There has been no response after multiple attempts to contact them and their parent company, events.com.

    • Initial Complaint

      Date:09/26/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an event on 8/18/2023. I'm owed a pay out of $2430. Have not received one word from them and avoided everytime I have reached out.

    • Initial Complaint

      Date:09/25/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are a small non-profit dance company and have used Brown Paper Tickets for many years for our performances and education shows. We never had a problem receiving funds until this Spring and Summer. We had an issue in March that took two months to resolve, but then we were paid very quickly for a show in May. We thought the company had finally worked out the kinks and so we used BPT again in August. Its been two months and we still have not been paid the $4290 owed. I know that does not sound like a lot for some, but we are unable to pay our dancers and still owe theater fees. I have tried contacting BPT and Events, but I am unable to get anything but an automated email response. This is robbery and needs to stop. they should not be allowed to take on more customers if they cannot fulfill their end of the contract!

    Brown Paper Tickets LLC is NOT a BBB Accredited Business.

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