Business Profile

Parking Facilities

Diamond Parking Services, LLC

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Complaints

This profile includes complaints for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

522 total complaints in the last 3 years.
138 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked in a lot on Saturday March 2nd, 2024 off 4th Avenue in ******* **. This lot had no arm or gate to bar entry which makes the lot free for public access. There was a sign that stated "leased parking Monday through Friday" which, because it was a Saturday, I assumed meant there was no fee for the day. I was parked there for approximately an hour. They then sent me a "ticket" which charged $46. They sent me a bill even though I did not agree to pay any charges for any services. There was no attendant available to notify me that parking in the lot was needing to be paid for. Upon review after receiving this ticket, signage was not properly posted as there was only one sign in the lot which was in the back corner, and a QR code to pay via smartphone was partially obscured by graffiti. Additionally, the so-called "fine" was five times more than the charge for services rendered after I discovered the "ticket". There is no legal authority for them to administer an invoice to me when the lot is open to the public and signage is obscured and confusing. This is frankly an extremely predatory business tactic and it is illegal in most other states. I am seeking that Diamond parking drops this charge and stops giving illegal tickets to unsuspecting motorists.
Business Response
Date: 03/04/2024
Hello,

Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number, the license plate provided on the receipt is not listed in our system, this is often because the plate entered on the receipt is different than the plate on the vehicle. You can send it to me directly at ***************************************** As soon as this is received, I can review your specific appeal. Thank you.
Customer Answer
Date: 03/07/2024

Complaint: 21376868

I am rejecting this response because:
It did not answer my question at all. I am seeking to get this erroneous debt removed as they are attempting to collect from me when I did not agree to services rendered, as the parking lot was open to the public (no gated entry) and the signage was obscured and confusing.
I Will not be satisfied unless Diamond parking drops this charge.
Sincerely,

*********************************
Business Response
Date: 03/14/2024
This appeal was handled with the customer on March 11, 2024.
Customer Answer
Date: 03/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:03/01/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dont feel I was in the wrong, I only walked away from my vehicle to meet a person with Developmental Disabilities, as she was a hand over to me, from another worker. We then immediately went to *************. Apparently an employee at Diamond parking watched me walk away after I parked; and it was then when he ticketed my car.
It would have been nice, if he would have said something to me at that point, I then could have explained the situation and that I only needed 5 mins. or less to pick up the other person and head over to *************.

Please see the attached documents- this is everything I have received from them to date and my explanation as well.
I did file a dispute with them directly and they declined.

Please get back to me and inform me as to what is going to happen and feel free to contact me, should you have any questions.

I did call **********************************- I spoke to ****** and he said that the best they could do was to offer me a reduction in the fine to $90.00. I did not accept or decline the offer.

Here is my contact info:

Name: ***********************
Cell: ************
Personal Email: ******************* (Please use my personal email for correspondence)

All info is in the attached as well.

I look forward to your reply

Thank you,

***********************
Business Response
Date: 03/05/2024
Hello,

Please be advised, ************* is private property and strictly reserved for customer only while conducting business on the property. This means you are not permit the lot for any amount of time or reason. As per the signage if you cannot adhere to the terms and conditions set in place you are not permitted to park there. They pay parking section across from you were parked allows you to pay and then do business in the neighboring areas. You chose not to utilize that option.You appealed online on Nov7/23 and were responded to Nov10/23 stating the rules and that you were lacking evidence. We provided an opportunity, as a courtesy, to submit receipts supporting your claim of conducting business, but there was nothing submitted, no correspondence. We sent a past due notice Dec11/23, a Final Notice Dec29/23 both advising the balance outstanding would be send to a third party collection agency if further unpaid, again, with no correspondence. Now being contacted by collections you wish to appeal once again. Unfortunately this will not be accepted. This notice is valid and remains payable in our system.

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 03/13/2024
Hi Suwai,
Today is the first and only email I have received regarding this from your end I checked my trash and did not have an email.
Please reopen my complaint
ID# ********
Thank you,
***********************
Customer Answer
Date: 03/15/2024
Rebuttal for ***********************
I do not accept this from Diamond Parking.
I just needed 2 minutes for the handicap person with developmental disabilities to be handed over to me and we did go to the mall immediately after I don't feel I should be penalized for not heading directly into the mall that minute.
I left my vehicle for no more than a couple of minutes... it was for a very good reason and I feel Diamond parking is not understanding or sympathetic to the cause- it's not like I parked my vehicle there and went to a different location. I parked there to go to the mall in which I did, but needed a moment to help out my hand over with disabilities.
II hope they see my point... Otherwise I will seek out my options with the Government
Initial Complaint
Date:02/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Diamond Parking incorrectly charged me for parking in their parking lot. They stated that parking under 3 hours was free and yet gave me a ticket even though I left the parking lot prior to the 3 hr ***** They stated that my license plate was not accounted for but I registered my new license plate number which I acquired digitally 2 days ago with them online prior to leaving the parking lot (image attached)I registered with their website (which they required) prior to parking and they have yet to rescind their ticket despite me providing evidence that I should NOT have been charged. I have attached my evidence below which shows I registered my real license plate number with them and stayed for less than 3 hours.
Business Response
Date: 02/26/2024
Hi ***,

Thanks for reaching out and taking my phone call. Per our conversation thanks for providing proof of the payment for when you parked.Please keep in mind that the license plate number paid for needs to match the license plate number of the vehicle physically parked in the lot. I hope this helps clear any confusion for future visits. We have voided your notice as a one-time courtesy and no further action is necessary. Please let us know if there is anything else we can help with and thanks for using Diamond Parking.

Thank You,

*****************************
(He/Him Pronouns)
Operations Manager | ********-Eastside
DIAMOND PARKING SERVICE
Customer Answer
Date: 02/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to park in a lot at ***************************************. Signs posted said Sunday is free, and the pay kiosk wouldn't accept payment, stating Sunday is free. Came back to a citation on my car demanding payment of $65.50. Most of the cars in the lot had citations on them. Contacted the company and offered to pay the parking rate for the 3 hours I was there, which would at most be $12. They stood by the fee and said they could do a one time reduction to $25.21, which includes taxes and fees. If I want to pay online there will be additional charges. Pictures attached.
Business Response
Date: 02/27/2024
See attached.
Customer Answer
Date: 02/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Reducing the rate to the flat rate is almost exactly what I asked of the business, and I'm more than willing to pay it. I do want confirmation from the business of the change in charge, to the $15 flat rate for Sunday evenings, and then I will happily send payment immediately.
Sincerely,

*********************************
Initial Complaint
Date:02/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked my car in diamond parking lot at ******************************* (*******) Went to ******'s pharmacy, then to ******* for groceries. A month later I got a letter in the mail saying I had an overdue parking ticket.Upon accessing the internet portal on the ticket, I found a picture of my car with no ticket on it.Had there been a ticket on my car I would have been able to submit my grocery receipt as proof that I was parked there legitimately. However, after a month, it was gone.I explained this in a letter of dispute upon receiving the first notice.Now I'm receiving a second notice threatening collections and towing.I feel like my good credit is being held ******.Ticket reference number ******** Date issued 12/19/2023 Time 16:52
Business Response
Date: 02/26/2024
Hello,

Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future. First, I want to state that this location is private property and Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility. One of the rules posted is that you are not permitted to leave the property without your vehicle, or you can be ticketed and/or towed. You can park for free only while conducting business on the property. Once you leave the lot, for any amount of time or reason, you are in violation. Specifically in your case, you were witnessed by our patroller leaving the lot and the patroller is contracted to immediately issue a notice. The photos on file do in fact show a ticket issued under your wiper blade. We have voided it as a one-time courtesy. A ticket issued like this in the future will be considered valid. Thank you.

Regards,

***********************
MANAGER PARKING SERVICES ******
Initial Complaint
Date:02/20/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 14 February **** I parked in a Diamond Parking lot in downtown ******* ** (lot B266) (near the Fox Theatre). I paid in advance ($17.45) per their signage at approximately 5:40 PM for a nearby event whose doors opened at 5:30 PM. My credit card was billed for this charge; my friend witnessed me paying this charge. This transaction was witnessed by my companion, **************; her contact information can be made available.At 6:13 PM Diamond ticketed me $46.50 for "failure to pay in advance." However, my credit card *was* billed for the charge at 8:09 PM; I was still attending the event at this time.I attempted to challenge the ticket with Diamond in a series of emails, including a screen capture of my credit card charge (attached); Diamond refused to accept my challenge.I have paid the $46.50 in order to avoid further charges, but informed Diamond that I will pursue further challenge of their charge. I have begun investigating Small Claims Court; assuming that I prevail, a realistic remedy will be in the vicinity of $600 (TBD) (court cost, process server, several hours of my time).This may seem like a lot of trouble to go to, but it is the *second* time in six weeks that Diamond has incorrectly fined me for "failure to pay in advance" and it is simply wrong. It is effectively extortion as business model, relying upon the difference in time between payment and actual billing.As an example of their sloppiness, they didn't even record my license plate correctly.
Business Response
Date: 02/21/2024
Hello,

Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number, the license plate provided on the receipt is not listed in our system, this is often because the plate entered on the receipt is different than the plate on the vehicle. You can send it to me directly at **************************************** or **************************************** . As soon as this is received, I can review your specific appeal. Thank you.
Thank you,
Business Response
Date: 02/21/2024
See attached.
Customer Answer
Date: 02/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:02/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Diamond Parking Services regarding an unjust parking charge I received on February 11, 2024, at the ****************. parking lot in ****************, ******. The ticket (Reference#********) indicated that I had to pay $86.50 within 10 days or else I have to pay $126.50 if after 10 days for the reason of "Failure to Pay". Despite my attempts to dispute this charge directly with the company, my appeal was denied under conditions I believe to be unfair and misleading to consumers. This parking lot has been designated as "retail parking," free for customers of the adjacent stores. This understanding was based on consistent past experiences and a lack of clear communication regarding any recent policy changes. On the date in question, I parked under the belief that this policy was still in place. It was only after I had commenced receiving services within a retail establishmentspecifically, while during a nail service that I was made aware of the new requirement, which was solely available via a QR code payment system. At the time, I was without my phone, unable to comply with this sudden payment. I filed a dispute upon receiving the parking notice, outlining several points: 1. The lack of sufficient notice regarding the change in parking policy; 2. The inadequate information provided; 3. The absence of feasible alternative payment methods. However, my appeal was denied with a response that I found to be dismissive and lacking in addressing the core issues raised in my dispute, particularly the lack of clear communication about the parking policy changes and the unreasonable expectation for customers to have immediate access to mobile payment methods. This experience has caused me significant inconvenience and feelings of being unjustly penalized. The enforcement practices/dispute process appear to lack transparency and fairness.
Business Response
Date: 02/27/2024
Hello,

Please note that this location is private property and Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility. The lot in which you were ticketed is a pay parking lot. The property manager sent out a notice to the retail tenants to let them know about the change well in advance so that they can let their customers know. Also one of the pictures from the patroller show you parked in the stall beside the pillar with the sign right at your drivers side door advising this is a pay lot and how to pay for parking (See attached). The are also other signs on the lot. Unfortunately the notice is valid. We will however, reduce that amount to $60 as a one time courtesy. This amount will hold on the account until the end of day Feb 29th, 2024.

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 02/27/2024
Thank you for your response to my previous communication regarding the parking charge issued on February 11, 2024, at the ****************************** parking lot. While I appreciate your efforts to address this issue and the offer to reduce the fine, I must express my continued concerns and reasons for disputing this charge:
Lack of Clear Notification: I understand that the property is private and that changes to parking regulations are at the discretion of the property management. However, the responsibility to communicate such changes effectively to all potential users of the lot, including infrequent visitors like myself, also lies with the management and, by extension, Diamond Parking. Despite your claim that retail tenants were notified, as a customer, I was not made aware of these changes. I have attached photos showing the path from the parking lot to the three retail stores in the area, clearly demonstrating the lack of visible notices regarding the change to paid parking.
Signage and Visibility: Regarding the signage indicating the change to a pay lot, I must reiterate that the communication was not clear or sufficiently visible. The sign you mentioned was placed beside a pillar, which can easily be missed, especially if one is not expecting new information. In the attachments, you will find photos of this and one of the only two signs regarding payment for parking, which notably does not provide any alternative way of payment other than via mobile. This highlights the inadequacy in the visibility and accessibility of the new parking policy information.
Fairness and Accessibility: The transition to a QR code-only payment system raises concerns about accessibility and fairness. Expecting all customers to have a smartphone, along with the knowledge and ability to use QR codes, does not cater to all demographics. A more inclusive approach should offer various payment methods to accommodate different needs. The lack of such alternatives, as evidenced by the attached photo of the sign, alienates customers who may not have the means to comply with this new system.
Mitigating Circumstances: On the day in question, I was without my phone and therefore unable to comply with the new payment method. This was an unforeseen circumstance that I believe warrants consideration, especially given the lack of prior warning about the new parking enforcement measures.
In light of these points, I respectfully request a full waiver of the parking charge. I believe this situation stems from a failure to adequately inform and accommodate all users of the parking lot.
Customer Answer
Date: 02/27/2024

Complaint: 21317441
I am rejecting this response because:
Thank you for your response to my previous communication regarding the parking charge issued on February 11, 2024, at the ************* St. parking lot. While I appreciate your efforts to address this issue and the offer to reduce the fine, I must express my continued concerns and reasons for disputing this charge:
Lack of Clear Notification: I understand that the property is private and that changes to parking regulations are at the discretion of the property management. However, the responsibility to communicate such changes effectively to all potential users of the lot, including infrequent visitors like myself, also lies with the management and, by extension, Diamond Parking. Despite your claim that retail tenants were notified, as a customer, I was not made aware of these changes. I have attached photos showing the path from the parking lot to the three retail stores in the area, clearly demonstrating the lack of visible notices regarding the change to paid parking.
Signage and Visibility: Regarding the signage indicating the change to a pay lot, I must reiterate that the communication was not clear or sufficiently visible. The sign you mentioned was placed beside a pillar, which can easily be missed, especially if one is not expecting new information. In the attachments, you will find photos of this and one of the only two signs regarding payment for parking, which notably does not provide any alternative way of payment other than via mobile. This highlights the inadequacy in the visibility and accessibility of the new parking policy information.
Fairness and Accessibility: The transition to a QR code-only payment system (with no other payment method available) raises concerns about accessibility and fairness. Expecting all customers to have a smartphone, along with the knowledge and ability to use QR codes, does not cater to all demographics. A more inclusive approach should offer various payment methods to accommodate different needs. The lack of such alternatives, as evidenced by the attached photo of the sign, alienates customers who may not have the means to comply with this new system.
Mitigating Circumstances: On the day in question, I was without my phone and therefore unable to comply with the new payment method. This was an unforeseen circumstance that I believe warrants consideration, especially given the lack of prior warning about the new parking enforcement measures.
In light of these points, I respectfully request a full waiver of the parking charge. I believe this situation stems from a failure to adequately inform and accommodate all users of the parking lot.

Sincerely,
*******************
Customer Answer
Date: 02/27/2024
No Clear Signages any where on the path to the retail stores; no visible signage at the front of the retail stores.
Business Response
Date: 03/05/2024
Hi,

Please be advised your vehicle was parked at one of the stalls with the large sign posted on the pillar beside your car. It is the driver responsibility to be aware of their surroundings and signage when entering private parking facilities at all times. The accountability is with the driver. There is in fact adequate signage on the property, and being unable to comply with the them due to not having a cellular device does not negate the rules and requirements to park here. If you cannot comply, you cannot park. The notice is valid. I will, for the last time, extend the offer to pay $60. This will expire end of day March 7th, 2024. Thank you.

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 03/05/2024

Complaint: 21317441

At this point, I am not willing to reach an agreement under the proposed terms. Therefore, I intend to contest this matter further in small business claims court. I trust that this legal process will allow for a fair and just examination of the facts and circumstances surrounding this incident. However, I appreciate your willingness to extend the offer to resolve the matter. This issue extends beyond the reduction of fines and touches upon what I perceive to be matters of fair business practice. Therefore, I feel compelled to escalate this matter for a more formal review.
No further response is requested beyond this point. Thank you for your communications.

Sincerely,
*******************
Initial Complaint
Date:02/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was issued a parking ticket in the amount of $66.50 today by this company, at a building where I've been parking for the last 4 years. I have been a regular customer of the business at this location. As far as I am aware, up until very recently, this building allowed for customers to park in their parking garage for free. I got out of my car and went upstairs per usual to do business, and when I got back to the parking garage, I only then noticed small signs, placed in nondescript locations, indicating that now parking was free for 2 hours, BUT ONLY if you registered with the park mobile app. I registered ASAP hoping to abide by the rules, but when I got back to my car, discovered that I had already been issued a ticket for "No advanced payment". This is not fair, decent or just business practice. Because signage is not consistently placed in parking stalls, and is not prominently visible ON ENTRANCE to the garage, this feels like a sleazy way to hide signage and play "gotcha" with fees on longstanding regular customers. Notice should be placed that the garage is under new management and requires registration to avoid fees in places that are OBVIOUS to the eye when driving a vehicle.
Business Response
Date: 02/21/2024
Hi ******,

Thanks for reaching out and letting us know about your experience. Im sorry to hear that you had difficulty finding our signage in the garage. I will follow up with my team and look for ways for us to improve our signage. We do appreciate you taking the time to register and hope that future visits will be just as easy as they were before now that you are familiar with the new process. We have voided your notice as a one-time courtesy and no further action is necessary. Please let us know if there is anything else we can help with and thanks for using Diamond Parking.

Thank You,

*****************************
(He/Him Pronouns)
Operations Manager | ********-Eastside
DIAMOND PARKING SERVICE
Initial Complaint
Date:02/14/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 10 year old son and I shopped the ******* grocery store the morning of Feb 7, ****. After shopping, my boy began feeling ill so we looked for the customer washroom. Upon finding the washroom, the manager of the store informed us the customer washroom was out of ************************* this quickly escalated to an emergency bathroom incident, we rushed to the nearest washroom I could think of, which was directly across the street at a medical building.They were gracious in allowing us to use their washroom. When we returned to the ******* parking lot, Diamond Parking Service penalised me with a parking violation, citing the parking is "for customers only. Walked off towards medical centre". I have been ******* customer for over 20 years, and was a customer on this particular day as well. We only left the ******* parking lot briefly for a washroom emergency for my child.I disputed the violation the next day; only to have the dispute declined Feb 13th.As a long-term paying customer of ******* Canada, this ********************** ticket should be retracted for the reasons stated above.It's quite unfortunate to have a parking attendant literally stalking customers in this manner. We only walked off the property for a bathroom emergency for a child. Diamond Parking has clearly lost site of the facts, and have zero compassion for children in need. Please assist in having Diamond Parking retract reference # ******** to ensure the erroneous charge doesn't impact my drivers license or credit rating.Thank you kindly in advance for any support you could provide in this unfortunate situation.
Business Response
Date: 02/15/2024
Hello,

Please note that this location is private property and all parking rules have been created by the property owner(s). Diamond Parking has been hired to enforce these parking rules as posted on the signs throughout the lot. If the occupant/driver leaves the property without their vehicle (for any amount of time/for any reason) they will be subject to ticketing and/or towing. There was no documentation/receipt proved with a date and timestamp showing you were a customer at the time as stated, and your vehicle was parked at the back corner spot. With this evidence the decision was made and the ticket is upheld. We will as a one time courtesy reduce the amount to $60 to be paid by Feb 20,2024.

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 02/16/2024
Thank you for looking into this.
I was never asked to provide proof of payment in this case. Fact is, I threw the receipt in the trash bin as I left the store in a rush. Im sure that can be validated on CCTV.
Under better circumstances, I could provide bank statements to prove payment, but am not willing to provide to Diamond Parking.
As Diamond Parking continues to conduct its business so unprofessionally and without intelligent compassion, there seems no option for me but to pay their reduced fine amount set forth.
Its very unfortunate businesses like this continue to operate by harassing legitimate paying customers that face adversity with children.
**** disappointing to say the least.
Initial Complaint
Date:02/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been sent a past due notice for a parking ticket that was supposedly left on my dash by Diamond Parking Ltd. I find that worrisome because a) I always check my parking receipts and b) I dont ever remember parking at their lots. On further inspection I see the spot they are referring to in ************************, on 01/02/2024 at 11:05. 1) I have never been to that street or space. 2) I dont know if they mean dd/mm/ yyyy or mm/dd/yyyy. Both are not possible since on 2nd Jan I was at work all day and at home all night. And on 1st February I was on a flight between ***** and ****** at both 11:05AM and 11:05PM. 3) the time doesnt specify day or night but I assume they mean morning. Again cant be me. Finally, stressed, I log in to their system worried Ive been duped only to find the photos of the violation have an Audi Q5 in the lot. I dont own that ********* is a Tesla *********** deeper inspection I see the plates say VE091B. Mine is VE091D. Theyve obviously sent the wrong person the notice which has my name, address and plate. Im now confused, disappointed and frankly wondering why I was threatened by the notice that they will ****************. Can you please help me get to the bottom of this? I appreciate the help. I have given screenshots of the notice as well as the pictures from their portal. Thank you for your support.
Business Response
Date: 02/20/2024
Hello,

I am sorry to hear about your frustrations with us. I have reviewed your attachments and have located the reference number in our system. I do see that it was a plate entry error from the patroller. Please disregard the letter as the notice issued was not intended for your plate/vehicle. Again we apologize for any inconvenience this may have caused.

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 02/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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Diamond Parking Services, LLC is NOT a BBB Accredited Business.