Business Profile

Parking Facilities

Diamond Parking Services, LLC

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Complaints

This profile includes complaints for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

520 total complaints in the last 3 years.
137 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Parking said 2 hour limit and not even park 1 hour . Gave a ticket $65 dollars Also said I park into 2 spot within the line next to other spot for no reasonable. Call to dispute but said take 10 days to respond back Very likely scam spot to get people money
Business Response
Date: 01/12/2024
Hello,

Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number, the license plate provided on the receipt is not listed in our system, this is often because the plate entered on the receipt is different than the plate on the vehicle. You can send it to me directly at **************************************** .As soon as this is received, I can review your specific appeal. Thank you.

Thank you,
Customer Answer
Date: 01/12/2024

Complaint: 21134487

I am rejecting this response because:
already called the customer ********************** to dispute.
email attached below:

*************************;(Parking Services)
Jan 11, ****, 12:52?PM PST
Dear customer, thank you for reaching out to **********************. We appreciate your patience as we resolve this dispute.

We do understand how frustrating it can be to wait for a response to your parking notice. We will escalate this dispute of notice **1005812547** to the lot manager and provide them with the information requested and needed for your appeal. Once they have rendered their decision, all decisions are final and not subject to further appeal. Please allow **** business days for them to respond and get back to us with their decision--then we will reach out to you. We do understand the urgency to avoid late fees; we are working quickly to get this matter resolved for you to avoid any inconvenience.

If you have any questions or concerns, please reach out to us at our customer ********************** number ************

Have a wonderful day and thank you for being a valued Diamond Customer.

***************************** [Parking Services]

tel: ************
www: ******************************.**************************

Under the provisions of the federal Fair Debt Collection Practices Act (FDCPA), and the **************************** Act (WCAA), we are required to provide you with the following notification (which is required by law to be included in all correspondence concerning the collection of outstanding parking fees and penalties, even if such fees and/or penalties have been waived or resolved):

This is an attempt to collect a debt, and any information obtained will be used for that purpose.

To add additional comments, reply to this email.

Sincerely,

Ha Le
Customer Answer
Date: 01/17/2024
The sign on the lot said from **** stall. I parked there 40 mins and the sign said 2 hours limit Disputed and took 8 days to respond back with no reasonable, asked me the receipt where go take a look jn the jewerly and one of them is in this parking lot 2 hour limit . Email response attached from Diamond Parking **************** (Parking Services) Jan 17, ****, 3:21 PM PST Thank you for contacting Diamond Parking Services. Notice ********** was issued correctly as the vehicle in question had broken our terms and conditions for parking in this location. As a one-time courtesy, we have reduced the amount of this notice to the lowest acceptable payoff amount. Based on past reductions and voids, we may not offer additional voids or reductions going forward (if this is the case, all notices will stand as is). This lot is only for customers of retailers at this location at time of shopping only. We have a public parking lot right across the street at the *************** garage. Your Notice Fee due is $21.50 including taxes and fees. Online payments are subject to additional handling and convenience fees. Please note: PAYMENTS MUST BE RECEIVED BY DIAMOND PARKING NO LATER THAN 15 DAYS FROM THE DATE OF YOUR NOTICE TO AVOID A NON-WAIVABLE LATE FEE AND ADDITIONAL HANDLING FEE. You may pay this balance online at ********************************************** or you may send a check/money order paid to the order of Diamond Parking Services to: Parking Services P.O. Box ***** *******, ** 99201-7197 All payments and correspondence must be made to Parking Services for proper credit. Please include your remittance and your license plate number to ensure proper credit. Thank you for choosing Diamond Parking, **************** [Parking Services] tel: ************ www: ******************************.************************** Under the provisions of the federal Fair Debt Collection Practices Act (FDCPA), and the ********** ***************** Act (WCAA), we are required to provide you with the following notification (which is required by law to be included in all correspondence concerning the collection of outstanding parking fees and penalties, even if such fees and/or penalties have been waived or resolved): This is an attempt to collect a debt, and any information obtained will be used for that purpose. ****************
Desired Resolution: Billing Adjustment
Business Response
Date: 01/30/2024
My name is *** and I am an Area Manager for Diamond Parking and manage this location. I wanted to take a moment to respond to you regarding your notice from January 11, 2024.

Diamond Parking monitors this parking lot to ensure that the rules of the parking lot, that are set by the property owner, are being followed.

For reference, this parking lot has a lot of unauthorized parking, which in turn hurts the approved businesses from having available parking for their customers. We often have the tenants contact us regarding people parking and walking to other businesses in the area.

On this date, our checker saw your vehicle park and then watched you leave the location, to go elsewhere in the area. This is very common for this location, and it was the reason for the notice.

You stated that you went to the approved jewelry store, but visiting other businesses before going to one of the approved businesses is not allowed. The owner of this store will regularly reach out to me regarding any notices that she would like us to take a second look at or request a void.

For clarification, we did not cite this vehicle for improper parking, although it was over the line and impeding the stall next to it.

I do see that this is your first notice with our ******* Office, as a courtesy, I am going to waive the notice.

If you are in the area in the future and need pubic parking to visit local businesses, please know that we have paid public parking right across the street in the *************** garage.

If you ever have any questions, please keep my information handy and do not hesitate to contact me.

Have a great rest of your day,

***

***********************
Area Manager ******* Self Park
Diamond Parking Services
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/11/24 I parked my car at a Diamond Service Parking lot, lot location WU72-University Plaza. I parked the car at 11:00, the parking signs noted, the parking is allowed for 90 min for the customers of University Plaza. This is a small Plaza with a few shops and a large bank. I went out of the my car to search for the entrance to building I was planning to enter. I went the wrong way. At 11:01, exactly 1 min later when I passed by my car again, there was ticket for $65.50 left on my car. When I called the Diamond Service Parking number, they explain that bank customers are not allowed to use the parking lot, not even for 5 seconds. when I asked how should I know that the Plaza visitors do not include the bank, and how I as a customer could have prevented this ticket, they said they are not obligated to share information on which business are included in the parking permit. This business is trying to make people pay for ticket without informing them of the rules.
Business Response
Date: 01/12/2024
Hello,

Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number, the license plate provided on the receipt is not listed in our system, this is often because the plate entered on the receipt is different than the plate on the vehicle. You can send it to me directly at **************************************** .As soon as this is received, I can review your specific appeal. Thank you.

Thank you,
Initial Complaint
Date:01/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They ticketed me $80.00 while I was paying for the parking pass and they refused to nullify the ticked. There was a 2 min discrepancy
Customer Answer
Date: 01/12/2024
They have canceled the ticket after great deal of effort still corrupt practice
Business Response
Date: 01/16/2024
Hello,

I am sorry to hear about your frustrations and experience with us. Thank you for providing your payment confirmation. I see your notice has already been voided. We will look further into the delay/overlap of paid plate reports. Thank you!

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 01/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked at the Diamond Parking lot at ******************************************************************** at approximately 8:55am on January 4, ****. I walked into the lobby to get a parking ticket. At 8:57am my parking ticket was issued, a copy of which is attached. Later that day I found a ticket on my windscreen, which states that it was issued at 8:55am, a copy of which is attached.I proceeded to their website to file a notice of dispute, as I consider ticketing someone who had just parked and not has not had time to purchase a ticket to be a predatory practice. I filed my dispute and took note of my number. I had an option to print that page, and it suggested I do that, but the printed page did not include the dispute number. There is also no way to recover that dispute number.I was not contacted within a few days so I opted to check the status of the dispute. The login requires an alpha numeric number, but the number I was provided has a symbol in it, so it does not work. I contacted thee company outlining all these problems and have not received a response. As you can see, the above paints a picture of a predatory company which is seeking to defraud customers by: (a) issuing bogus parking fines; (b) forcing them to engage in a illegitimate dispute notice which does not result in any active dispute resolution as the company simply ignores the complaints; (c) the system is designed to prohibit and discourage engagement from those disputing the notice. Further, the fine increases at the end of the 10 days when the dispute notice ends.
Business Response
Date: 01/16/2024
Hello,

I am sorry to hear about your frustrations and experience with us. Please note that when patroller enters a pay location, they run the reports from all pertinent payment vendors and then proceed with issuing notices to unpaid plates. There are sometimes a couple minutes from when a report is run, and a customer paying for **********************, which could result in a ticket issued, as the payment just missed the patrollers paid report. This is easily rectified. I see that your notice has already been cancelled from your online dispute. ********************** did respond to the email address your provided. We apologize for the inconvenience. Thank you!

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 01/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/9/23 at around 12:05 PM, I parked my car in parking lot (location ****-*******) which is run by Diamond Parking Services. When I was looking for a parking, there was only one lot empty in the middle of two parked cars and it was a tight space as-is. The car on my left was crossing yellow line so I had park in a way to avoid any future damage to my car. There was no business representative present on site to help navigate. When I returned, there was a parking ticket on my car stating "improperly parked" and I owe $65.50. I disagree with this claim and business practice by Diamond Parking Services-I've attached picture of how my car was parked-while it's it's on yellow line- it is not into other lot.This is a fraud and unkind business strategy considering (1) the company has no representative on site-who can assist with parking/help navigate (2) no clearly stated notice listed where customers can understand company policy to avoid any penalty or improper parking fees (3) a bad customer ********************** agents whose job is to disagree with any claim you make. This parking lot is also next Amazon corporate campus where they will have future opportunities to rip off Amazon employees with their standard business practice.
Business Response
Date: 01/12/2024
Hello,

Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number, the license plate provided on the receipt is not listed in our system, this is often because the plate entered on the receipt is different than the plate on the vehicle. You can send it to me directly at **************************************** .As soon as this is received, I can review your specific appeal. Thank you.

Thank you,
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After my telephone call to Diamond Parking Services, I was asked to generate and therefore sent this summary email which explains my complaint:Within 5 minutes of arriving at our condo rental at *****************************, *********, ****, which cost ** over $4,000 for four nights, enforcer/checker #***** issued a citation without any grace ****** that would allow us to retrieve the parking pass from inside the rented condo four floors up. Diamond Parking Service, issued a citation with No grace ****** that would allow us to retrieve the parking pass from inside the rented condo four floors up, with no consideration that we had a SUV completely full of luggage clearly visable.Their response:Dear customer, thank you for reaching out to **********************. We appreciate your patience as we resolve this dispute. We do understand how frustrating it can be to wait for a response to your parking notice. We will escalate this dispute of notice ************** to the lot manager and provide them with the information requested and needed for your appeal. Once they have rendered their decision, all decisions are final and not subject to further appeal. Please allow **** business days for them to respond and get back to us with their decision--then we will reach out to you. We do understand the urgency to avoid late fees; we are working quickly to get this matter resolved for you to avoid any inconvenience.If you have any questions or concerns, please reach out to us at our customer ********************** number ************ Have a wonderful day and thank you for being a valued Diamond Customer. ****************** [**********************] tel: ************ www: ******************************.************************** Under the provisions of the federal Fair Debt Collection Practices Act (FDCPA), and the **************************** Act (WCAA), we are required to provide you with the following notification (which is required by law to be included in all correspondence concerning the collection of outstanding parking fees and penalties, even if such fees and/or penalties have been waived or resolved): This is an attempt to collect a debt, and any information obtained will be used for that purpose.******************My retort:Great, since whatever decision ************* management will make is final, here is additional evidence that support my claim.We arrived to lot P4 at approximately ****. The parking attendant had to have followed us into the lot. My wife, two kids and I followed the directions sent to us by our rental agent. We spent apx 15 finding, getting into our rental unit, using the rest room and reading the notes that suggested that lot attendants ticket vehicles without tags. Within 15 of our arrival, we returned to our SUV rental vehicle that had all four bags of luggage and multiple other personal items that checker #***** clearly should have seen. With the parking tag in hand, the citation your employee generated without any grace ****** had in that short ****** of time already been written.See four additional attachments with time stamps.Please forward me direct contact information (name, address and email address) for the management of ************* here in *********.I have heard no response in two days to my retort:Because my fine will increase price in 11 days I am being pre-active and asking for your help in this matter.
Customer Answer
Date: 01/08/2024
The Diamond Parking Services dismissed my citation, however I did not receive notification until after asking for assistance from yiu. Consider my complaint with the BBB resolved. Thank You
Customer Answer
Date: 01/08/2024
The Diamond Parking Services dismissed my citation, however I did not receive notification until after asking for assistance from yiu. Consider my complaint with the BBB resolved. Thank You
Customer Answer
Date: 01/08/2024
The Diamond Parking Services dismissed my citation, however I did not receive notification until after asking for assistance from yiu. Consider my complaint with the BBB resolved. Thank You
Business Response
Date: 01/08/2024
****,
Thank you for providing information for your dispute. I would like to notify you that your notice has been voided from our system. In the future, please be advised that we do not offer ***** periods in any of our lots and as your rental instructions stated, a notice will be given without a parking pass. In the future I would recommend parking either on the street or pay for an hour of parking to give yourself time to run up and grab the parking pass to hang in your vehicle.

Please let me know if you have any further questions.
Thank you.
Customer Answer
Date: 01/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************************
Initial Complaint
Date:01/07/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,So I parked my car in the parking lot, which I didnt t see any sign showing its a private parking or any machine to pay, if Ill see Ill be happy to pay or movie my car to other place.So when I came back, there was a ticket with the amount $86.50 to pay in 10 days or after that will turn $126.50.Ok, I called the Company named Diamon and a Woman answerI asked how can I appeal and if the Company could send me a picture of the machine or some sign showing its a payed parking lot.The staff just told me very rude: its your responsibility to see this, ****** it and find it yourself.I lost what I was going to ask because she was so rude, why to treat costumers like that? Especially a company named Diamond ?Everybody has problems, I know but we cant show this in our jobs!!!Anyways, I sent an email request appealing and no answer until today.Thanks a lot,
Business Response
Date: 01/09/2024
Hello,

This location is private property and has the parking rules posted. It is to be monitored at the request of the property manager, and Diamond Parking is provided a list of specific rules and is contracted to enforce by ticketing and/or towing based on the challenges the location faces due to unauthorized use. I have reviewed your ticket and see it was issued for unauthorized parking as you were parked and left to go to /towards Costco. This is not permitted. Attached is a photo of one of the signs stating this clearly. Unfortunately the notice is valid.

Regards,

***********************
MANAGER PARKING SERVICES ******
Initial Complaint
Date:01/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last December ******* i went to dynalife medical lab with *** friend who is new here in ****** just to show where he needs to go for his bloodworks since am always coming choosing this location for my bloodwork and Im comfortable with the location. I park at mall parking since we are are technically going in there (even they check we didnt do business at Dynalife that day. (FOR ***********************) that is my friends name. After I show it to him we went to the mall straight up. And suddenly I saw a ticket on my windshield. Without knowing why.i always park in here ever since. Second time when my family doctor advice me to get my blood work done Nit even a week I been ticketed out of my surprised I got a ticked again even I am a mall goer and am legally can park at the mall premises I do have a receipt that I do business in the mall still got a ticket fr ************* If they want to implement something like this they should atleast let the client of the building about this changes and not only fr themselves just to get a money fr the client of the building. Because this is very in appropriate. Today I called tere office just to ask if they got or despite email and what should we do since this is new to us that they need to give ticked to the client of the BUILDING as well as a MALL goer. But the lady was a bit upset and telling me that she dont have time to argue which I exactly explained her that I didnt call to argue but to get some information she is SO VERY RUDE. even my ******************************************************** mom that was so rude of her.. Im not even done yet and she hung the phone. With a complete RUDE manners.( I understand maybe a lot of people complaining about how sketchy they are giving the ticket away to the client. And I feel sorry about her she needs to deal with it. But she dont need to be rude for the client who is clueless why we got the ticket for the first place.) the exact time of call was 2:27pm(January ******) she dont want to gave her name.
Business Response
Date: 01/12/2024
Hello,

This location is private property and has the parking rules posted all throughout the lot. Diamond Parking is contracted to enforce by ticketing and/or towing based on the challenges the location faces due to unauthorized use. I have reviewed your tickets and see both were issued for unauthorized parking/leaving the lot. As per the signage (see attached for one of many signs), you are allowed to park only while conducting business on the property. At no point are you permitted to leave the lot without your vehicle, for any reason or any amount of time. You received the first notice and then returned a week later and did the same thing which resulted in the second notice issued. Unfortunately the tickets are valid. I will, as a one-time courtesy, reduce both notices to $50 each, if paid by end of business day Jan 16th, 2024. To proceed with the billing adjustment please log into the website at *************************************************

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 01/12/2024
Good day.
I will pay the $100 but this will not end up here because this needs to check by the government as they are like a violation seeker and not conducting the rights to impose the proper violation to the clients. A lot of people is complaining how this business is being unfair issuance of the ticket. There is no both or ticket machine we can pay on the said lot they are pertaining about. Yes I will pay but I am not satisfied with the response Fr this sneaky business.
thank you.
Customer Answer
Date: 01/12/2024
Good day.
I will pay the $100 but this will not end up here because this needs to check by the government as they are like a violation seeker and not conducting the rights to impose the proper violation to the clients. A lot of people is complaining how this business is being unfair issuance of the ticket. There is no both or ticket machine we can pay on the said lot they are pertaining about. Yes I will pay but I am not satisfied with the response Fr this sneaky business.
thank you.
Customer Answer
Date: 01/12/2024
Good day.
I will pay the $100 but this will not end up here because this needs to check by the government as they are like a violation seeker and not conducting the rights to impose the proper violation to the clients. A lot of people is complaining how this business is being unfair issuance of the ticket. There is no both or ticket machine we can pay on the said lot they are pertaining about. Yes I will pay but I am not satisfied with the response Fr this sneaky business.
thank you.
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Parked at a parking lot with clear signs to pay for parking via ParkMobile. At no place does it indicate that it is a Diamond Parking Service lot. There is no pay station, the only way to pay to park is through the ParkMobile app. I parked in Zone ***** in ********** with ** license plate ******* for a total of $11.93 and was given session ID# SJ78503919423365M within the emailed copy of my receipt. Within the receipt, the parking was vaild from 12/30 /23 at 7:14PM until 12/31/23 at 6:00AM. At 8:54PM on 12/30/23 I was ticketed by Diamond Parking Services for No Advance Payment within lot WN029 by Checker #***** with Reference# **********. The ticket issued by Diamond Parking Service incorrectly lists my license plate number as *******. When I go to Diamond Parking Services website (diamond.paymynotice.com) they are unable to locate my ticket since they not only recorded incorrect information, I was falsely ticketed despite paying for parking.
Business Response
Date: 01/02/2024
See attached.
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 28, 2023 - 12:24 pm - *************** Reference number ******** - unauthorized parking - walked off towards plaza. The sign directly in front of where we parked stated - no shoppers drug mart parking - we did not go to Shoppers drug mart. - There was a sandwich board sign south of where we parked with an arrow pointing away from where we parked indicating Diamond parking - no other signage available to me as a passenger. If there was it was not clearly marked by diamond, I have photos of what was visible to me. - Was there less than 20 mins to pickup a sandwich. Received a $86.50 ticket - called in to the number provided and was blown away by the lack of assistance they provided, the agent was combative in response, passive, agressive, dismissive, challenging and rude. The agent escalated my frustration 100%, I have never been talked to like that by anyone, I was talked over, told to shut up or shut my partner up, pay the ticket or don't go to collections and get my car towed. When I asked for their name they would not tell me, they would not assist in anyway than to make the situation worse.
Business Response
Date: 01/04/2024
Hello,

Please note I have reviewed your notice and see it has been already resolved. Thank you!

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 01/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************

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