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Business Profile

Parking Facilities

Diamond Parking Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diamond Parking Services, LLC has 39 locations, listed below.

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    Customer Complaints Summary

    • 520 total complaints in the last 3 years.
    • 136 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company manages paid parking lots in ******. They provide a phone app to submit purchases and provide validation codes. I paid for parking as instructed by the instructions at the lot, with the expectation that the restaurant we were visiting would validate the parking so that there was no cost. After purchasing our food, we were provided the validation code, which I added to the phone app. The phone app did not apply a discount, it actually showed a higher price for the parking, however according to my bank statement it only did charge the orignal amount.

      Business Response

      Date: 12/04/2023

      Hello,

      Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at **************************************** .As soon as this is received, I can review your specific appeal.  Thank you.  

      Customer Answer

      Date: 12/11/2023

      I missed the 7 day window to respond, as I have been travelling and unable to access statements from outside of the country.


      I have a copy of the receipt they sent which I will upload.   It does not have the requested "notice number"    Was I supposed to send this to them directly of through bbb portal?

      Business Response

      Date: 12/22/2023

      Dear ***************************, 

      Thank you for contacting us thru the BBB regarding your parking refund. 
      #BBB20945132
      In review of your refund request, we see that you made a payment on 11/29/2023 in the amount of $8.40 for license plate HI ******, at ********************** location HK015/808015
      This location allows for parking validated for two hours from the restaurant that you patronized, the validation code was supposed to be added before your transaction, or after your initial payment.  
      We have updated your parking transaction to reflect the parking validated, and there is no further obligation due.  
      We have requested a refund be issued to you.  
      Thank you for allowing us to assist you with this matter.  Have a wonderful day!  

      Customer Answer

      Date: 12/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was parked at a ******* in downtown *******. I was at the parking meter i thought was for the lot and was ticketed as I was at the meter paying. They claim I had walked off the property but the tricked time and my meter receipt are at the exact same minute. I contacted the store who said they would dismiss the ticket. I can not however get a hold of the company whos phones are set to busy 24/7 to see if the ticket has been dismissed. This company has a history from all reviews of predatory ticketing that is down right fraudulent and dismissing or not responding to disputed tickets. This company should have their ability to run a company revoked. I would like a written/emailed notice that the ticket has been dismissed.

      Business Response

      Date: 11/30/2023

      Hello,

      We do need a little more information from you in order to research this situation further. Can you please provide the notice number to ** and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as we receive this we can research this specific issue and find a resolution.


      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

    • Initial Complaint

      Date:11/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************** has no or insufficient signage regarding parking fees and payment. Most of the beaches in the area do NOT charge a parking fee so it is not to be expected. Diamond Parking left a parking ticket during our rather short (about 1 hr) stop at this beach. My emailed complaint received no response. When making a phone complaint I was placed on hold repeatedly and accused of intentionally not paying the fee despite my repeated explanation that neither my partner nor I saw signage or we would have paid being conscientious citizens. This seems quite a racket they have going, particularly when I learned their parking tickets are usually $65. It's to their benefit not to sufficiently alert users of the need to pay to park.

      Business Response

      Date: 11/28/2023

      Hello,

      Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at **************************************** .As soon as this is received, I can review your specific appeal.  Thank you.  

    • Initial Complaint

      Date:11/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was at ************* in ******* **************** T1Y 5T4 on November 21. I parked at approximately 10:35 AM I got out of my car and walked straight into The Bay. When I came out about 11:55 I had a parking ticket for $80.00 from Diamond Parking. On the ticket it says Customer ******************** only Walked off. Ticket time is 11:49. I made a purchase at 11:41 AM at The Bay. When I called to dispute the ticket the man who answered the phone was very rude and told me I was seem leaving the parking lot. (this is not true as I did not go off the lot) I sent in and appeal and it was denied.

      Business Response

      Date: 11/30/2023

      Hello,

      First, I want to state that this location is private property,and all parking rules have been created by the property owners.  Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility. One of the rules posted is that you are not permitted to leave the property without your vehicle, or you can be ticketed and/or towed. This is one of the terms and conditions posted on the sign you took a picture of and submitted in your appeal. You can park for free only while conducting business on the property.  Once you leave the lot you are in violation. Specifically in your case, you were witnessed by our patroller leaving the lot which put you in violation, as stated on signage, and the patroller is contracted to immediately issue a notice.  I do see the receipt from The Bay for before the ticket was issued. I have taken into consideration this being the only ticket on this plate, I have reduced the notice as a one tome courtesy to $30.  To proceed with this courtesy, you may contact the Customer ********************** department at ************ and quote your reference number.  This will hold on your account until Dec 6th, 2023 at 5pm.  Enjoy the rest of your week!


      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

      Customer Answer

      Date: 11/30/2023

       
      Complaint: 20924788

      I am rejecting this response because:

      I received a message from *********************** at Diamond Parking. She states that I took a picture of the sign and submitted it. This is not true. I only submitted my ticket and my receipt. She also states that I was witnessed by a patroller leaving the lot. This is a false statement. I never left the lot. I feel that my constitutional rights have been violated. I have been accused of a crime I did not commit. Apparently it is the patrollers word against my word. Please show me evidence that I left the lot. I posted my wrong accusation on social media. Several people commented that Diamond Parking also gave them tickets they did not deserve.  If this ticket is not cancelled  I am going to the police. Please send me evidence that you have cancelled this ticket. 
      Sincerely,

      *************************************

      Customer Answer

      Date: 12/09/2023

      I am very disappointed that this matter is closed. I feel I have been bullied into paying for a crime I did not commit. I thought that BBB was there to protect consumers from companies that are taking advantage of consumers. 

    • Initial Complaint

      Date:11/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 22 2023 I parked my car at lot location SD004-*************** in Pacific Beach I paid through the park mobile app. As this was a new car I made sure I got out of the car and entered my license plate number, I double checked it and submitted the payment. The payment processed and I received an email confirmation. When I got back to my car I had a notice that I did not pay. the reference number on the notice is *********. I immediately called the number on the notice. Granted I was upset over receiving the notice , however the representative was rude and condescending but, did explain the hoops I had to jump through to dispute the fee. 1. send a copy of the receipt via email 2. reference the notice 3. send a screen shot of the transaction I felt the receipt should be sufficient so I called back to speak with a supervisor and I got the same story. When I got home, I forwarded the receipt via email along with an explanation of the situation. Also for security reasons my bank will not allow me to take a screen shot of the transaction, so I included the last four digits of the debit card I used to pay with. Nov 23 was a holiday, but I did expect a response or at least an acknowledgement that my dispute was received and under review. I have not received anything from this company. My other issue is this company treats you as though you are a "Parking Criminal" and are trying to play them for free parking. I am not, there was an issue with the app, I paid for the parking, and I have no intention of paying again. Their customer ********************** is noticeably lacking, I feel as though they are trying to take advantage of me to make extra money. I will at all costs try to avoid their parking lots in the future.

      Business Response

      Date: 11/27/2023

      Hello,

      Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. We have searched our system for your email using the email provided here in the BBB complain and also search the notice number provided but have not been able to locate your appeal or the notice number you provided. Can you please review the notice number, provided a copy of your initial payment receipt and other information you feel is valid to the appeal of this notice? You can send it to me directly at **************************************** .As soon as this is received, I can review your specific appeal.  Thank you.  

      Customer Answer

      Date: 11/27/2023

       
      Complaint: 20920183

      I am rejecting this response because:  I sent the email with the receipt 3 times to this business to 

      ************************************************* and *******************************************

      I attached the emailed receipt I received to my original complaint to the BBB and referenced the notice number.  I find it difficult to believe that this company has no records of any of this.  I am reattaching the emailed reciept I received as well as a photo of the notice they gave me.  



      Sincerely,

      ***************************

      Business Response

      Date: 12/04/2023


      Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? The customer is providing a receipt with information that does not pull ** a notice in our system. Please provide a valid license plate or the reference number of the notice. You can send it to me directly at **************************************** .As soon as this is received, I can review your specific appeal.  Thank you.  

    • Initial Complaint

      Date:11/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unjustified parking tickets issued to visitors with correctly issued permits.

      Business Response

      Date: 11/27/2023


      Hello,

      We do need a little more information from you in order to research this situation further. Can you please provide the notice number to ** and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as we receive this we can research this specific issue and find a resolution.


      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

    • Initial Complaint

      Date:11/23/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 7, 2023, I visited ******* at Northill Mall for Thanksgiving dinner preparations. Simultaneously, my daughter attended a nearby volleyball event. Minutes later, I discovered a parking ticket. Following on-site dispute procedures, I submitted photos and receipt, receiving instant confirmation. However, over a month later, I received a late payment notice. Upon contacting their dispute department, they disputed the timestamp on my photos. Despite clarification, they asserted I hadnt agreed to terms during the online appeal, citing it as the basis for denial. Moreover, they claimed a one-appeal limit per notice. This rigid stance, communicated as final, seems ethically questionable, given my adherence to the dispute process and the validity of my proof. Such practices raise concerns about the businesss ethical standards.

      Business Response

      Date: 11/27/2023


      Hello,

      We do need a little more information from you in order to research this situation further. Can you please provide the notice number to ** and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as we receive this we can research this specific issue and find a resolution.


      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

      Customer Answer

      Date: 11/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a ticket on Nov 12, 2023 when I parked to pickup something at downtown. When I parked, I tried to scan the ** code a few time to pay but it keep on appear error message. After a few try and I went to the shop next by the parking spot and got my stuff within 5 mins. When I back from my car , I saw the ticket and a pedestrian told me that there is a guy ticketed my car right after I left my car. I got offended by the ticket and the action that your company intentionally want to ticket someone, which I have tried to scan your code for payment a few times already. It is your system's fault and I got punished for your error ? I have submitted an appeal, and you just replied "Appeal Denied" with no reason support. It is unacceptable and unprofessional at all.

      Business Response

      Date: 11/27/2023

      Hello,

      We do need a little more information from you in order to research this situation further. Can you please provide the notice number to ** and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as we receive this we can research this specific issue and find a resolution.


      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

      Customer Answer

      Date: 11/28/2023

      Hi *****,

      Thanks for your follow up.

      The notice number is #********, issued by Nov 12, 2023

      In short, I have scanned the ** code a few time when I parked and not working. And I left my car to pick up a drink from the Moon (please refer to attached receipt) and returned to my car. The whole process took around 5-6mins and a pedestrian told me that there is someone ticketed my car right after I left my car. So it should be my fault if their system is not working. Let me know if you have any question. Thanks.

       

      *******

      Customer Answer

      Date: 11/28/2023

      Hi *****,

      Please ignore the previous reply.
      Thanks for your follow up.
      The notice number is #********, issued by Nov 12, 2023
      In short, I have scanned the ** code a few time when I parked and not working. And I left my car to pick up a drink from the Moon (please refer to attached receipt) and returned to my car. The whole process took around 5-6mins and a pedestrian told me that there is someone ticketed my car right after I left my car. So it shouldn't be my fault if their system is not working. Let me know if you have any question. Thanks.

      *******

      Business Response

      Date: 01/02/2024

      Hi ****,

      Please note as per our correspondence the notice has been cancelled.  Thank you!

      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

    • Initial Complaint

      Date:11/22/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this parking scam is a scheme. they have different posted signs that say different things. one sign says 60 minute limit. one sign says pay to park with a scan on your phone. and other sign say parking is safe.

      Business Response

      Date: 11/24/2023

      Hello,

      Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at **************************************** .As soon as this is received, I can review your specific appeal.  Thank you.  

      Thank you,

    • Initial Complaint

      Date:11/18/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in a private lot for less than 2 hours. The lot signage says parking is free for up to 3 hours if you register with Diamond Parking through the ParkMobile app. The app informed me parking in that lot was free and no payment was necessary. Upon returning to my car I had received. a $63 fine for not registering for free parking. I tried to register - the app wouldnt allow anything other than payment which it said was not required. Totally unethical if not criminal to fine for free parking.

      Business Response

      Date: 11/20/2023

      Hello,

      Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at **************************************** .As soon as this is received, I can review your specific appeal.  Thank you.  

      Customer Answer

      Date: 11/20/2023

       
      Complaint: 20889889

      I am rejecting this response because I already sent all the requested information to the provided email with no response. Here it is again. Reference# **********.

      Sincerely,

      *****************************

      Business Response

      Date: 12/05/2023

      To assist the consumer, we need the reference number of their notice which has not been provided. The plate listed 027CKT is not in our system. 

      Customer Answer

      Date: 12/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********.  This complaint was resolved on 11/22/23 and I was notified by email. 

      Sincerely,

      *****************************

    Diamond Parking Services, LLC is NOT a BBB Accredited Business.

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