Business Profile

Parking Facilities

Diamond Parking Services, LLC

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Complaints

This profile includes complaints for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

519 total complaints in the last 3 years.
135 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company patrols the parking lot at my partners apartment. The visitor parking signs used to say Visitor Parking - 24 hour ************ report to office, however they taped over the part that says please report to office with black tape. Additionally, there is no indication what building it is visitor parking for. It has been this way for since before my partner and I started dating. There is ZERO indication in the parking lot that you need to register. Even if the signs werent taped over, there isnt actually an office to report to in the first place. I have received FOUR tickets, one within FOUR MINUTES of leaving my vehicle. My partner instructed me not to pay, and that hed reach out to fight them. When we contacted them to fight the tickets due to lack of proper signage, they simply said that wed hear back from them. We informed them that our lawyer had reviewed the issue, and informed us that they had zero grounds, their defence would not stand in court, and that it was their responsibility to provide proper signage. A few days later I receive and email saying 3 of my tickets would not be overturned. They only overturned one out of courtesy. They said the parking attendant gives 15 minute courtesy before handing out tickets, but the security footage would prove that i left my vehicle at 7:45pm, and my ticket says 7:49pm. Theyve threatened to tow me if I park there again. Since they clearly watch me leave my vehicle, they will also see me walking into the apartment building. Its not like Im using the visitor parking and leaving the premises. I am paying the tickets as soon as my replacement credit card arrives in the mail (my wallet was stolen a couple weeks ago and they do not accept debit), but I do not believe it is ethical (nor legal) to ticket drivers when there is zero indication they are required to register, and zero indication they will be ticketed/towed if they dont. Absolutely appalling business practices.
Business Response
Date: 11/20/2023
Hello,

I am sorry to hear about your frustrations and experience with us. Our goal with any customer, is to provide the reason the notice was issued, find a resolution and to prevent it from happening again in the future.
We do need a little more information from you in order to research this situation further. Can you please provide the notice number to us and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as we receive this we can research this specific issue and find a resolution.

Regards,

***********************
MANAGER PARKING SERVICES ******
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've got a ticket for parking at their location on May 10, 2023, on **************************************************They say a failed to pay and are changing $111.50 I parked my car and was in front of the paying station talking to with a friend who was walking by.When I was about to pay, less then 5 minutes after I parked, I got a ticket.I told the person that I was about to pay and they said "not my problem".And it's the same parking I go often to my massage therapist.I would agree to pay a normal fee, but what they are charging is outrageous!How come this is legal?
Customer Answer
Date: 11/13/2023
The correct date of the ticket is Oct/5/2023.
Business Response
Date: 11/16/2023
Hello,

We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as this is received, I can review your specific appeal. Thank you.

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 11/16/2023
Reference #********
Business Response
Date: 11/20/2023
Hello,

Thank you for your email. Our goal with any customer, is to provide the reason the notice was issued, find a resolution and to prevent it from happening again in the future.
Please note that this location is private property and all parking rules have been created by the property owner(s). Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility. The lot in which you were ticketed is a pay parking. Payment is due immediately after parking on the lot. If a patroller runs the reports from the payment options, any plate showing unpaid will receive a ticket. This process take a few minutes. You stated you were going to pay. If you followed through with your intentions, and did purchased a ticket,please submit for review. Without documentation of payment within a couple of minutes of the ticket, the notice would be valid. We did not receive any correspondence/appeal from you regarding the ticket which resulted in late fees being added and a Past Due notice being sent out. We have however,reduced this notice as a one-time courtesy to the original amount of the ticket. To have the billing adjustment take effect please contact our office at ************ and quote your reference number by the end of business day Nov. 23,2023. Thank you. Have a great day!

Regards,

***********************
MANAGER PARKING SERVICES ******
Initial Complaint
Date:11/11/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tuesday 10/31/23 at 8:17pm, I parked in zone # ***** in **************. I paid $12.90 for 2 hours of parking (session ID ******************. When I returned to my car at the end of 2 hours, I had a ticket on my windshield. Ref # **********. The ticket was given at 9:02pm, less than an hour after I paid for parking. I was confused, since I had already paid to park in the lot for 2 hours. Upon looking at the ticket, I noticed the that license plate on the ticket was actually 1 digit off of my actual license plate number. So clearly, whoever was checking license plates just accidentally typed mine in incorrectly. Technically, since the ticket was given to a different license plate number, I don't really need to do anything since the ticket is not associated to my actual license plate. But I don't want to create a headache for the owner of the car who you gave a ticket to, so I decided to try to dispute it.Well I disputed the ticket online. I provided proof of receipt and proof that my credit card was charged for the parking lot fee, per your website instructions. Also, when I pull up ref # **********, there is a picture of my car which includes my license plate, and it's very easy to check that my actual license plate is 1 digit different (the last letter) than the license plate on the ticket. I just heard back on the dispute outcome. I was expecting Diamond Parking to void the fine since I clearly have paid and it was just a mistake by the employee. But no, Diamond Parking only REDUCED my fine. This feels illegal to charge me a fine for your mistake. I paid for parking correctly, your employee made a mistake, I've provided proof that I paid, there are pictures showing that the license plates don't match, yet you're still making me pay a fine?! I would like for Diamond Parking to void the fine on ref # ********** so that it shows $0 is owed. I owe Diamond Parking $0 additional fines since I paid for parking correctly.
Business Response
Date: 11/13/2023
Good morning ******,
I do apologize for the inconvenience this has caused you. I have voided out the notice from our system and it shows a $0 balance. We appreciate your diligence in contacting us so we can use this feedback for training to better ourselves.
Thank you for being a valued Diamond customer!
Initial Complaint
Date:11/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I gotten a parking ticket from Diamond parking. There is no sign that indicated that the parking space/lot is a private lot
Business Response
Date: 11/13/2023
Hello,

Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at **************************************** . As soon as this is received, I can review your specific appeal. Thank you.
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nov. 9th 2023 I parked in lot **** next to my business as shown in attached photos of documentation, where my receipt clearly confirms payment and location for 3:04-7:04 PM. When I went out to my vehicle I had a ticket and notice (ref. # **********) for lot B224 issued at 5:24 pm on Nov 9th. I paid for my parking in the lot I was in for the time parked so the ticket is completely inaccurate and inappropriate. My second problem occurred just prior on 11/8/2023 - I parked in a lot across from ********************** in ******* **, I went to pay by scanning the ** code on the sign, when I did so the location did not appear in my ParkWhiz app and it did not give me an option to pay at this lot leaving me to believe it was public free parking at the time I parked due to the signage and the missing lot location in the app at the time. I was given a ticket for *****. I pay for parking near my business to Diamond multiple times a week and have paid them hundreds of dollars yet they continue to hand out tickets unjustly like they are candy. I would like the most obvious solution to be solved ASAP where I was given a ticket for lot B224 while I was parked and paid for in lot B015 by removing this ticket completely and further action taken to make sure employees are educated on their job properly and not handing out tickets in the wrong lot. This has happened to coworkers in this location as well.
Business Response
Date: 11/14/2023
See attached.
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have issued parking tickets under my mine for a car and number plate that is not mine. They have also sent my name to collections regarding same.I have contacted them various times and they have been really disrespectful and abusive. I have asked them where they got my information and the proof that the car is mine. They said they have access to registry and that the car is registered under my name. I went to the registry to get a letter or something that shows that that car is not mine but registry doesn't have a template like that. Registry also said that no one can access your records. I called Diamond Parking Services again and asked to speak to the manager but they refuse to connect me with the manager. I am stuck in this fraud and being harassed by their collections company and I don't know what to do. I called ************** Services and they suggested to file a complaint here. I am really hoping that there is a solution to this problem. Please guide. Thank you.
Business Response
Date: 11/20/2023
Hello,

A notice was issued to this plate for unauthorized parking. A dispute was submitted through the online portal using your name and contact information and then confirmed you are the registered owner of this plate/vehicle. Once this was submitted,the next parking notice issued will also be linked to you because of this confirmation. On this appeal it was stated We live at this complexwe were not given a warningwe will not park there again. The appeal resulted in a reduction as a one-time courtesy. A payment was not made. We have now received the information from DMV, and received back that this vehicle resides at this address from the appeal but a different name. You called into the general information line and stated to multiple agents that you are not the owner. We have now removed the owner information from 2 other notices under this plate, but the owner information provided for the original dispute for ******** will remain as is based on you providing this.

The DMV information will be attached to the others, and the ****************** will be notified and updated.

Please advise if you originally created the online dispute for notice reference ******** or if this was done so fraudulently, we will then take the next steps such as notifying the property manager, towing the vehicle etc.

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 11/20/2023

Complaint: 20844451

I am rejecting this response because: I have called many times and told the agents that the car is not mine and I didn't file for the dispute. I also told them that it could be someone else who might have given my information which is fraud. However, agents refused to listen to me and told me that I am lying and were extremely rude and disrespectful. I asked to speak to the manager, and she hung up on me. That car is not mine and I will not pay for something I haven't done. If it was my car and I got the ticket, I have no problem paying for it, but I will not get into this scam and pay for something I am not responsible for. Please contact the property manager and get the correct information, tow the car etc. Also, remove my name from collections. I am getting calls every day and getting harassed. I would not like to get this on my credit report. If you have further questions, please let me know.

Sincerely,

Dure Latif
Business Response
Date: 12/08/2023
Hello,

As you have provided in writing that the online appeal in your name with your information was done fraudulently, and the vehicle is not yours,we will move forward with removing your name from the notice and having the vehicle flagged for towing. Thank you!

Regards,

***********************
MANAGER PARKING SERVICES ******
Initial Complaint
Date:11/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked my car during my shift and I come back after 8.5 hours and see a parking ticket, I dispute with them saying I have parking permit displayed from my phone mount in car thats hanging on rear view mirror as requested by them. They reply back to me saying ticket is there because I parked in a 15 minute spot, I reply back saying your parking lot or parking permit, both doesnt say that I cant park in 15 minutes spot, I parked there thinking I had permit. They said no we stand with our decision. Please note all other spots are also for 3 hour parking only, so even if I park there I cant come in between my shift and change my cars position, thats the whole point of a permit. Today I got past due notice with amount increased from 85 to 126 CAD. This is so unfair.
Business Response
Date: 11/14/2023
Hello,

Our goal with any customer is to advise you of the rules for this parking lot to prevent from being ticketed in the future.

Please be advised Diamond Parking is contracted to enforce the rules of the parking facility for the property owner due to unauthorized use of the lot. You were ticketed in a stall that is limited to 15 minute parking only and is not negotiable. Please note that being a permit holder does not negate these rules, you must park in your designated area for staff/tenants which is the 2nd level of the parkade.

Since the vehicle exceeded the allowable 15 minutes in this stall, the notice is valid. As a courtesy, we will make a one-time reduction to $45.00.

Please visit www.diamondparking.ca to remit payment at your earliest convenience.

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 11/14/2023

Complaint: 20823995

I am rejecting this response because: it is just now in this email that they are telling me to park on 2nd floor, I was not aware of this because of their unclear instructions. And even while rejecting my dispute on their website they didnt say that. They do not have this written on the permit and neither in the parking lot. I only saw tenants only separate parking which has a gate and I dont have code. So I followed the only instructions that were provided on the permit that is to hang that thing in a visible area, which I did, and I have submitted pictures for this already. And after their denial I have not been parking at that spot, so what more do you need? I am not giving them any money as they are unclear in providing their instructions.

Sincerely,

*********************** Maan
Business Response
Date: 11/30/2023
Hello,

The decision is based on our contractual obligations of enforcement from the challenges the property owners face due to unauthorized parking. The decision is final. I will once again offer the courtesy reduction to $45 with a an expiry date of Dec 4th at 5pm. After this time the amount will go back up to the previous balance of $126.50. Payment can be made online at ************************************************* Thank you!

Regards,

***********************
MANAGER PARKING SERVICES ******
Initial Complaint
Date:11/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked in the lot at 8:56 and paid for 4 hours and was ticketed at 11:11 for not paying. I tried to send proof of payment with the same document I attached to this compliant, and the appeal was denied.
Business Response
Date: 11/02/2023
Hello,

Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at **************************************** .As soon as this is received, I can review your specific appeal. Thank you.
Initial Complaint
Date:10/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Diamond Parking horrible horrible PREDATORY parking enforcement and predatory unprofessional parking agent #***V2 Oct 12, 2023 Reference: ******** Lot code ********************************************* parked legally at parking lot. I purchased something in a liquor store. Receipt was attached with the Appeal. Appeal is a joke - always denied. ******* should never act as a Judge, Jury and ************ ******* has no evidence I walk off the lot. I have the evidence (receipt) that I was a customer. I stayed within 30 minutes limit. Period. I WAS A CUSTOMER AND DID NOT WALK OFF THE ******* Please revers the ticket. Thank you!
Business Response
Date: 11/01/2023
Hello,

First, I want to state that this location is private property,and all parking rules have been created by the property owners. Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility. One of the rules posted is that you are not permitted to leave the property without your vehicle, or you can be ticketed and/or towed. Reserved exclusively while shopping at BCL only is posted clearly on the signs throughout the property as well as the ones in front of the vehicle and behind the vehicle, as per the photos on file. Once you leave the lot you are in violation. Specifically in your case, you were witnessed by our patroller leaving the lot which put you in violation, as stated on signage, and the patroller is contracted to immediately issue a notice. Also, the documentation you submitted was not accepted. The paper you sent is not a BCL receipt. It is typed on copy paper. Also, the patroller issued the ticket almost 20 min after the purchased time on the paper you submitted. You may have gone into BCL, but you were ticketed for leaving premises without your car after. Unfortunately, the was valid as Diamond Parking must uphold our contractual obligations. Thank you.

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 11/01/2023

Complaint: 20806119

I am rejecting this response simply because of the truth:
1/ First of all, the documentation I submitted MUST BE accepted 100%. Just listen to me, It was a REPRINT of the Original Receipt: Transaction Number ****************. You can still go there and ask for a reprint again if you tell them the date, time and what was bought with my CASH. Every detail is on that REPRINT receipt.
2/ There is 30 minutes parking limit and I stayed within the posted limit.
3/ I was a CUSTOMER. See the submitted receipt/reprint. I did NOT leave the property. PERIOD!
Diamond Parking Predatory Parking enforcement is absolutely unethical and unacceptable.
I can provide the explanation again to BBB and/or Diamond Parking.
Sincerely,

*************************
Initial Complaint
Date:10/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not park the vehicle in this location and do not assume responsibility for this citation, which I am only finding out about over a year later. There was a parking service valet for this event for which I was the hired wedding photographer, and I was directed to hand my vehicle over to them upon arrival at the venue. Upon dispute with diamond parking and at their request, I've provided documentation to indicate this. In the photo on the citation you can even see a valet ticket. Diamond is still holding me accountable to this violation even though Ive provided all the evidence needed to absolve my responsibility and provided contact information for the valet service.
Business Response
Date: 10/31/2023
Hello,

Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at **************************************** .As soon as this is received, I can review your specific appeal. Thank you.

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Diamond Parking Services, LLC is NOT a BBB Accredited Business.