Business Profile

Parking Facilities

Diamond Parking Services, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

522 total complaints in the last 3 years.
138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was fined for parking violation for staying three minutes extra in the spot, WHILE I WAS paying for additional time. I submitted a dispute online within the dispute timeframe (with photo evidence, receipts, etc.). They did not respond to me after one week, so I sent the same information again via email, after already submitting it in their online dispute portal. A month later I receive an email that says my fine has been reduced, not dismissed. They don't tell me in the email what my fine has been reduced to or when it is due. TWO DAYS later I login into the portal to pay the reduced fine and the ticket has been doubled to $106 fine. I call the center and I have been on hold for well over 20 minutes. How can they take 4+ weeks to provide a response to my appeal, but unless I pay it that day, I will be charged double the original ticket? Especially, when the email sent does not indicate the timeframe in which the reduced fine must be paid.
Business Response
Date: 06/23/2023
Dear Valued Customer,
We need a little more information to research this complaint further. Can you please provide the notice number, then we can reduce the notice removing the late fee. As soon as this is received, we can review your specific appeal.

Thank you,
Diamond Parking
Initial Complaint
Date:06/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked in a Diamond Parking lot on Sunday, 6/11/2023 at 1:36PM PST. Attempted to pay by the posted QR code and was instructed that payment was not needed until 5PM PST and payment would not be accepted until 3PM PST. I have included relevant photos and screenshots for Diamond Parking in this complaint. I returned later to find a ticket on my vehicle. The ticket was written at 1:57PM PST 6/11/2023. Why should I receive a ticket for failure to pay when their own system refuses to accept my payment and explicitly states that payment would not be required at that specific time? Ive had several discussions with Diamond Parking. Every time theyve told me they would get back to me they have not. The last time I called (today, 6/21/2023) I was told the ticket had been reduced to around $25. Why should Diamond Parking demand payment when they are the ones potentially committing fraud here? I will not pay their reduced fraudulent ticket amount, as I do not owe them a cent. After repeated attempts to get this resolved without public interference, and repeated failures to resolve by Diamond Parking, Ive chose to start my public complaints here. Hoping this can be resolved without further issue.
Business Response
Date: 06/27/2023
Good Morning *********,

Please see BBB complaint response below and approve,

We apologize for the inconvenience you experienced with Diamond Parking in *******. The parking lot you utilized on June 11th,2023, is designated for church use every Sunday until 2pm, which is why our payment system doesnt accept payments during that reserved time. We acknowledge the confusion this may have caused and have taken the decision to void the parking notice. Rest assured, we are committed to enhancing our service an will make every effort to improve your experience int the future.

Thank you!
Seyum Debesay | Operations Manager ******* Self-Park
DIAMOND PARKING SERVICE
Customer Answer
Date: 06/27/2023

Complaint: 20217676

I am rejecting this response because:
My name is not *********. How do I know this is a truthful response to my genuine complaint? Do I still have to pay this wrongful citation or is it just ********* who is off the hook?
Also, there is no signage at this lot which reflects your response. You say its for church parking until 2PM, but the screenshots provided state that payment is not accepted until 3PM? And where is the sign on the lot which states these rules?
Another example of a poorly managed operation which clearly does not care for its customers.

Sincerely,

***************************
Business Response
Date: 07/11/2023

We apologize for the inconvenience you experienced with Diamond Parking in *******. The parking lot you utilized on June 11th,2023, is designated for church use every Sunday until 2pm, which is why our payment system doesnt accept payments during that reserved time. We acknowledge the confusion this may have caused and have taken the decision to void the parking notice. Rest assured, we are committed to enhancing our service an will make every effort to improve your experience int the future. You can view your account online at ***********************************************.

Thank you!
Initial Complaint
Date:06/20/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON JUNE 15TH MY SON TOOK MY CAR TO GO TAKE A HAT BACK DOWNTOWN ******* **. MY 17 YEAR OLD SON PULLED INTO A PAYED PARKING LOT BY ***************** **************** FULLY AWARE IT WAS A PAID PARKING LOT. HE PARKED AND GOT OUT OF MY CAR AND WALKED TO THE METER WHERE HE FOUND OUT IT WAS CREDIT CARD ONLY. BECAUSE MY SON IS ONLY 17 HE DOES NOT HAVE A CREDIT CARD SO WITHIN ONE MINUTE HE WALKED BACK TO MY CAR AND THERE WAS A SECURITY GUY OR WHATEVER YOU CALL HIM WAITING FOR HIM. HE ASKED HOW LONG MY SON HAD BEEN THERE HE SAID ONE MINUTE. HE EXPLAINED TO THE GUY THATY HE WAS ONLY ****************************************************** DEBIT. THE GUY REFUSED SAYING THEY DO NOT TAKE CASH OR DEBIT. HE WROTE MY SON AN $80 TICKET. MY SON CALLED AND EMAILED AND THEY REFUSED HIS DISPUTE. I CALLED MYSELF TO SPEAK WITH MANAGER AND HAD A VERY RUDE LADY TELL ME TOO BAD AND THAT IF MY SON WAS OLD ENOUGH TO HAVE A DRIVERS LICENSE HE WAS OLD ENOUGH TO HAVE A CREDIT CARD. HELLO? WTF IS THAT. A 17 YEAR OLD CAN NOT GET A CREDIT CARD. HAD HE KNOWN IT WAS CREDIT CARD ONLY WHICH SHOULD BE ON THE **** SIGN BEFORE YOU GO IN HE WOULD NOT HAVE TRIED PARKING THERE. I EMAILED THE **** PRESIDENT OF OPERATIONS ***********************, THE DIRECTOR OF BUSINESS *********************** AND THE PARKING NOTICE DEPARTMENT TODAY JUNE 20TH AND I WILL BE GOING TO THE ******* ******* LOCATION ON THURDAY JUNE 22 TO TALK TO SOMEONE. MY NEXT STEPS WILL BE THE ***** AND THEN MY LAWYER!!!!! I WILL NOT BE PAYING THIS BS TICKET AND NEITHER WILL MY SON.
Business Response
Date: 06/22/2023
Hello,

I need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as this is received, I can review your specific appeal. Thank you.

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 06/22/2023

Complaint: 20213061

I am rejecting this response because:
I called in to talk to the lady who deals with better business bureau and she was completely rude and unhelpful getting me very upset telling me my son is a liar and needs to hold some accountability at his age. It still does not change the **** that nowhere does it say before entering this parking that it is credit card only and this the issue since a 17 year old can not get a credit card!!!!! My son offered to pay then and there but was refused since he has no credit card. Vicious circle I must say . I will see these idiots in court they are not helpful one bit!!!!
bring it on !!!!! I am so ready for you Diamond parking bring it on !!!!

Sincerely,

*******************
Customer Answer
Date: 06/29/2023
R# ********
i will not be paying this ticket and will be going to the media and my lawyer as this was a completely unfair decision by this company for a 17 year old who was willing to pay but does not and can not pay by credit card as it is illegal for him to obtain one. No where on this site before entering does it specify that it is credit card only .
he did not stay because he could not pay by credit card and was still handed a ticket for $80 which has now turned into $111 ticket
Business Response
Date: 07/17/2023
Hello,

The location in question offers various payment types as indicated on the posted signage (pay station, Scan to Pay,ParkMobile & Pay by Phone). All of which in fact do have the large stickers of payments accepted logos on them. I previously attached photos of a couple of the signs for reference. The notice was issued for failure to pay for parking again, there is no age restriction for such an infraction this similar to any driving infraction or a municipal parking stall for anyone in care and control of their vehicle, in turn, the responsibility would fall on the registered owner. The owner of this property does not offer free public parking. If a person operating a vehicle does not have an acceptable payment, accessibility to a card or account of an alternate individual is required in order to occupy a paid space at this facility. When the patroller arrives at the lot. He runs reports on the machine and parking apps to retrieve list of plates and any plate not on list and is parked must be issued ticket. This vehicle was not on list so it was issued ticket. As previously stated, Diamond Parking will not assist individuals engaging in threatening exchanges with support staff.Also, a one-time courtesy reduction to match the daily parking rate of the location by Jul 4th, 2023 was previously offered but ignored. This is why you received a past due letter. If you want to proceed with an extended courtesy to the daily rate, you may contact me directly at *************************************** . Thank you!

Regards,

***********************
MANAGER PARKING SERVICES ******
Customer Answer
Date: 07/17/2023

Complaint: 20213061

I am rejecting this response because:
MY SON ONLY PULLED INTO THIS LOT GOT OUT OF HIS/MY VEHICLE AND PROCEEDED TO THE METER TO PAY. THE ONLY OPTION WAS CREDIT CARD. HE IS ONLY 17 AND CAN NOT OBTAION A CREDIT CARD. HE WALKED BACK TO HIS/MY CAR AND WAS MET WITH A SECURITY PERSON WHO WROTE HIM A TICKET EVEN AFTER HE EXPLAINED HE WAS ONLY THERE FOR 1 MINUTE AND WAS GOING TO LEAVE SINCE HE DID NOT HAVE A CREDIT CARD TO PAY. THERE IS NO OTHER OPTION AND NO SIGNS STATING CREDIT CARD ONLY. HE KNEW IT WAS PAY PARKING THAT IS NOT THE ISSUE. A SECURITY GUARD WHO TAKES THIS PARKING TO A NEW LEVEL WHEN A 17 YEAR OLD CLEARLY OFFERS TO PAY AND COULD HAVE JUST LEFT SINCE HE WAS ONLY THERE FOR THE **** HE WALKED TO THE METER AND BACK. CLEARLY SOMEONE USING THERE POSITION TO BULLY A KID. MY SON NOR MYSELF WILL PAY THIS TICKET AND WILL SEE DIAMOND PARKING IN COURT.
Sincerely,

*******************
Initial Complaint
Date:06/18/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to my daughter's graduation and parked here. I waited 20 minutes in line to pay for parking, but when I arrived, the parking machines wouldn't accept payment. This was the same for all cars. When we came out, we had a ticket, but so did everyone around us. This seemed deliberate. I would have paid, but the machines were all down. This is not good business. I will be happy to pay the original parking amount, but it cannot be a fault of mine that the machines were down.
Business Response
Date: 06/26/2023
See attached.
Initial Complaint
Date:06/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family and I went out to lunch to eat at a local restaurant on 6/17/23 . We have been there many times before and have always parked for free in the garage at Elements WH142. There has always been signage warning against parking there for parties who are not frequenting one of the establishments within, and parking has always been free for those who do.We went in to eat for an hour and came out to find that Diamond Parking had now issued us a 'ticket' for not registering for the free period. This was never the case before in the garage, and the small print on the signage made it hard for us to know anything had changed. There were four of us, and none of us saw anything different. This was very upsetting. The parking apparently was still free, but because we didn't register it somewhere online, they charged us $66.50! This is incredibly predatory. We were there for a short time and had no idea anything like this was going on. I saw tons of 'tickets' on other cars too, and I suspect they were all unaware customers. The issue is not limited to **, to the point where this feels like a deliberate money-making scheme to prey on people who park there. Unbelievable that this is going on! I tried calling Diamond Parking, but no one answers their phone. They do not even offer business hours in their pre-recorded message, so who knows if I will ever even get to speak to someone about this. Our reference number is #**********. I want to find a way to address this, but there seem to be no good options available to me. What an awful way to do business.
Business Response
Date: 06/21/2023
Hi,

Thank you for reaching out and letting us know about your experience. Im sorry to hear you had difficulty finding our updated signage informing customer to register for free time when they park. We appreciate your feedback and will look into ways of adding and adjusting our current signage to be more visible to future customers.

We have voided the notice # ********** and no further action is necessary. We hope this doesnt discourage you from using any Diamond Parking lots in the future and again apologize for the bad experience and inconvenience.

Thank You,

*****************************
(He/Him Pronouns)
Operations Manager | Bellevue-Eastside
DIAMOND PARKING SERVICE
Customer Answer
Date: 06/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate this fee being voided.

Sincerely,

***************************
Initial Complaint
Date:06/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid to park in lot ****** in downtown ******* using the parkmobile option they offer in lot, I chose the 10 hour option since I wasn't sure how long I would park for.I was charged $15.07 to park on 6/11 from 11:55am to 9:55pm. I came back to the car to find 2 tickets for $46.50 a piece, saying for "no advance payment." Timed at 1pm and 2:31pm which are both under the time I paid for.Session ID: ********************* ticket reference #: ********** 2ndTickets reference#: ********** I don't know if meter attendant wrote my License as ******* instead of ******* and that is causing the confusion. I disputed online as instructed but haven't heard back, and it has already been a week.
Customer Answer
Date: 06/16/2023

complaint assigned ID ******** Someone finally got back to me, the payment was found, and tickets were voided. Issue was resolved. Thank you!
Sent from ********************* (***********************)
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received ticket in Steveston (********) I spoke to customer ********************** and explained my situation that there was mishap of time zones as I was checking my girlfriends phone which is ******* time they issues at ticket for whooping $86 and it's due May 14th 2023 at **** pm and not paid they will charge $126 what are these charges who is enforcing this kind of rates for a suburb this is ridiculous. This Diamond parking company needs to accountable for this kind of scams I see city halls issue $35 to $40 after 14 days or 30 the amount goes higher and you guys are charging $86.50 if not paid in 10 days and it goes to $126 which is unacceptable of what the company has been doing. I paid for the ticket and there was a mishap of time zones and as mentioned above. Please let me know the alternatives to resolve this issue. I am also confused my these signs posted by the city as well and this Diamond parking is taking advantage of public confusion. I appealed with them they did not listen and customer ********************** is so rude I have never encountered any business as such
Business Response
Date: 06/22/2023
Hello,

First, I want to state that this location is private property,and all parking rules have been created by the property owners. Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility. The particular lot is pay parking. While I appreciate the mishap, all vehicles must have valid payment at all times while parked on the facility or they are subject to being ticketed and or towed. Once the patroller runs the reports he tickets all plates that are not paid. With this being private property and not City property, this means that we are not government funded, so the rates for tickets are higher in comparison. Unfortunately the notice that was issued was valid. I do apologize if you feel these rules and upheld appeal were explained rudely during the appeals process. This will be reviewed internally. Thank you!

Regards,

***********************
MANAGER PARKING SERVICES ******
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/18/2023, I paid $3 to pay to park at a Diamond Parking lot in ***, ** beginning 11:15am and was issued a ticket at 12:03pm on 3/18/2023. I paid at the kiosk located at the same parking lot. I was emailed a receipt that said "Parking will start at 1:16pm on 3/18/2023 Zone 22, Location ******** **. I was in ***, *****, not *********. I emailed a disputation on 3/18/2023 and was never responded to. On 6/6/2023, I received a parking ticket ($41.50) in that mail and disputed it and provided documentation of their system error (I parked in ***** and paid at the local kiosk and it registered me to park in *********. On 6/18/23, they emailed me the resolution of my dispute and alleged they had determined I had "violated their Terms and Conditions" and as a "one-time courtesy" they reduced my ticket to $16.50. They said that all decisions are final and I am not allow to further appeal with them. Filing a BBB claim is my next reasonable option. Please help me dispute this, I do not want this to go to collections, but on principal I refuse to pay for their system error and submit to their unreasonable and deceitful request.
Business Response
Date: 06/15/2023
Dear Valued Customer,
Our goal with any customer is to provide the reason the notice was issued to prevent it from happening again in the future and then to find a mutual resolution.
The receipt you provided shows you paid a location in ********, **. If you contact ***************************** they can assist you with verifying the location.You can also provide a redacted bank statement show a payment to Diamond Parking at ****************************************.
I've included a copy of you payment receipt that shows the location paid.
Thank you
Diamond Parking
Customer Answer
Date: 06/15/2023

Complaint: 20185705

I am rejecting this response because:
The kiosk in ***** that I paid $3.25 for parking in ***** said I was in *********, the receipt says ********* because of some kind of glitch or fault of Diamond Parkings system. I was in *****, Ive never even been to *********, I was in Couer Dalaine ***** at a restaurant with my family. Please see my bank statement posted on 3/20/2023, my random $3.25 payment I apparently (falsely) made in ***********, ** is sandwiched between two payments in *****. This needs to be resolved immediately through the BBB complaint, I will not have any further communication with Diamond Parking outside of BBB.
Sincerely,

*****************************
Business Response
Date: 06/21/2023
Hello,
*************** to complaint ********. I have looked into this and it looks like ****************** paid using ParkMobile according to the documentation he sent. He must have entered the zone as 22 instead of ****, which is on the kiosk by mistake as he was parked in SPACE 22. I have attached a photo of the website when you select 22 as a zone. It reflects as *********. I then selected **** for your review, this shows as **************, which is correct. As you can see there was no glitch in the system, this was a user error which resulted in the plate not showing the car was permitted to park in the lot. So a ticket was issued.
This has been reduced to $16.50 down from the $41.50, that was the original fee as the owner of this lot was not compensated for the time the vehicle was parked.
Thank you,
********************* us why here...
Business Response
Date: 06/26/2023
Hello,

I would like to add to this my message regarding case ********. I will go ahead and void the ticket of $16.50, as a courtesy. I have explained the reason for the ticket and what happened in my first response.

Thank you,

*********************

Customer Answer
Date: 06/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I parked at a Diamond Parking lot on May 21 (I think), Reference number is **********. My friend used the scan (photo) link to pay for the parking. I had a ticket when we got back to my car an hour later. It said it was for lack of payment and was a $65 ticket. I disputed the charge about a week later on May 30 (well within the 15 days before the charge would go up to $100). I had not paid the fine.It took the company more than a week to get back to me (they got back to me on June 9) and said they had no record of payment and, by the way, the charge was now $100 because it was more than 15 days. They want a receipt. My friend does not live here and paid with her phone so it is difficult to get a receipt.Please help.
Business Response
Date: 06/15/2023
Thank you for reaching out to Parking Services.

Please email ************************************************* with the following, once we have received these, we can continue the appeal process:

             The booking number from the mobile application.

             Proof of payment in the form of a receipt, or screenshot of your receipt. This can be in the form of a screenshot of your application and must list the license plate,date of **********************, enter/exit time, and lot location. Each mobile payment sources emails or texts a receipt of payment to the customer once ********************** is booked.

             A redacted bank statement or a screenshot of the transaction showing that payment has been posted; it must list processed not processed. If a payment is pending,we cannot accept it and will ask that you send the additional screenshot once the payment has been posted. You can black out any other sensitive and vital account information, as long as what shows is Diamond Parking.

**All files provided, including, proof of payment must be in. JPEG, .PNG, or . PDF formats.
Initial Complaint
Date:06/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on May 5/9/2023 I was overtime by maybe 30 minutes AND i was walking all the way from Pike place so it was almost a ***** minute walk. I got slammed with a $65.50 overtime fee on top of what I already paid 2 hours worth. Im trying to pay it and I have up to 15 days to, today is the last day and theyre saying that I missed the 15 days and now i have to pay $102 ??? I still have a day and thats absolutely ridiculous
Business Response
Date: 06/14/2023
Dear Valued Customer,
Our goal with any customer is to provide the reason the notice was issued to prevent it from happening again in the future and then to find a mutual resolution.
We need a little more information to research this complaint further. Can you please provide the notice number and any other information you feel is valid for the appeal of this notice? You can email it to **************************************** appeal online at ************************************************** soon as this is received, we can review your specific appeal.

Thank you,
Diamond Parking
Customer Answer
Date: 06/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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Diamond Parking Services, LLC is NOT a BBB Accredited Business.