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Business Profile

Parking Facilities

Diamond Parking Services, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diamond Parking Services, LLC has 39 locations, listed below.

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    Customer Complaints Summary

    • 522 total complaints in the last 3 years.
    • 138 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      diamond parking lot WX38-**** *****, ********* Location.I regularly visit the **** credit union location across the street for the teller machine-clearly with the lot and all the open parking spaces the grocery store has, this has to be clearly a way to regularly profit on individuals that are parked less than 15 minutes to discriminate and profit from parking in this store lot. There is no street parking and clearly the individual's monitoring this lot are clearly taking advantage of the public. This is a grocery store lot and there is no reason to be enforcing tickets on the public when there is no pay station. I would advise anyone reading to be aware that there are individual's citing tickets. Ticket was for $65.50. The comment on the citation says walk-off. which means you can go to store but are not allowed to walk off lot. This practice of stalking for citations should be investigated.

      Business Response

      Date: 06/14/2023

      Dear Valued Customer,
      Our goal with any customer is to provide the reason the notice was issued to prevent it from happening again in the future and then to find a mutual resolution.
      We need a little more information to research this complaint further. Can you please provide the notice number and any other information you feel is valid for the appeal of this notice? You can email it to **************************************** appeal online at ************************************************** soon as this is received, we can review your specific appeal.

      Thank you,
      Diamond Parking

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Parking Services Appeals Team,I am writing this letter to formally contest the parking ticket assigned to me on June 12, 2023, with the reference number 1005463392,which was issued at 1:37 PM. I firmly believe this citation to be a misunderstanding and wish to present my case as follows.On the aforementioned date, I parked my vehicle in a location that I have always understood to be legal parking for customers of ****'s Restaurant, a local business that I regularly visit. I went in,ordered my meal, and was inside the restaurant when the ticket was mistakenly issued.To provide proof of my claim, I am attaching a copy of my receipt from my meal at ****'s. The timestamp on the receipt demonstrates that I was inside the restaurant, ordering and consuming my meal when the supposed violation occurred. This evidence corroborates my contention that I was indeed parked legally in accordance with my status as a patron of the restaurant at that time.I am always careful to comply with all parking regulations, respecting their necessity to maintain order and fairness. In this particular instance, I am convinced that I was in the right and abiding by all relevant parking regulations. The evidence I am presenting, I believe,supports this.I kindly request that you take into consideration my appeal and the attached proof in the form of the receipt from ****'s Restaurant.Given the evidence, I believe the ticket was erroneously issued and respectfully request its dismissal.Thank you for your attention to this matter. Please feel free to contact me if further information or clarification is required. I also tried calling the number on the ticket - and no one answered.Sincerely,Avinash

      Business Response

      Date: 06/13/2023

      To whom it may concern,

      I am writing regarding file #**********.

      Im sorry to hear about your negative experience with Diamond Parking in *******. Receiving a surprise notice for parking is certainly frustrating, and I can understand your disappointment.

      After further review of your case, we would like to offer you a one-time courtesy void of notice #**********.

      Moving forward, we kindly request that you adhere to the parking policies at each individual location to avoid any future issues. The portion of the lot that your vehicle was parked in is reserved exclusively for Dicks customers only while dining. Even if the customer dines at Dick's, if they are observed walking off the lot, their vehicle is not authorized to park in this location and will receive a notice for "Unauthorized Vehicle.

      Thank you for sharing your experience with **.  If there is anything else I can do to assist you, please dont hesitate to let ** know.


      ***********************
      Area Manager ******* Self Park
      Diamond Parking Services

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it May ************* at the ****************** being seen for a debilitating migraine on 6/5/23. I was ticketed, when it was unbeknownst to me that the parking lot was regulated. In previous visits, I have parked and not been ticketed. The lot is poorly maintained and advertised to alert ** patients of this mandate. I was in extreme duress, and therefore could not assume responsibility for this matter. Aside, from the fact that Diamond Parking nor the ** Clinic are properly notifying patrons of this issue. I am asking that this citation be amended immediately. This is not right. I was being treated for medical care and was ticketed erroneously!Respectfully,************************* *************

      Business Response

      Date: 06/13/2023

      To whom it may concern,

      I am writing regarding file #**********.

      Im sorry to hear about your negative experience with Diamond Parking in *******. Receiving a surprise notice for parking is certainly frustrating, and I can understand your disappointment.

      After further review of your case, we would like to offer you a one-time courtesy void of notice #**********.



      Moving forward, we kindly request that you adhere to the parking policies at each individual location to avoid any future issues.  

      Thank you for sharing your experience with us.  If there is anything else I can do to assist you, please dont hesitate to let ** know.


      Thank you,


      ***********************
      Area Manager ******* Self Park
      Diamond Parking Services

      Customer Answer

      Date: 06/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/06/2023 I parked my truck at a Diamond Parking Services parking lot in *****, ***** at *****************. I parked at 7:19 pm paid by using the provided QR code link using Apple pay. I verified that I was charged $8.90 for 2 hours of parking. I had dinner with my family and returned to my truck at 8:45 pm. I noticed that a ticket had been placed on my window for non payment upon my return to the lot. I kept this ticket. on 05/08/2023, I referenced the ticket to go online to dispute and appeal the ticket by following the instructions on the website for appeal. I sent an email that day to ************************************************** in that email I attached the receipt that the company charged me $8.90 on 05/06/2023. I let them know I would not be paying anything further including late fines. I received no email confirmation of the appeal. I then received another letter on 06/10/2023 informing me that I had failed to comply with the terms and conditions of the parking agreement and added additional fees and late charges. A $8.90 charge is now $73. This is unacceptable business follow up and actually seems intentional fraudulent business practice. How can they provide an appeal process with no follow up or resolutions. I now want my $8.90 back in addition to the cessation of all collection activities. all email communication and letters included

      Business Response

      Date: 06/12/2023

      Our records show this appeal was processed and a response sent to the customer on **********.

      Dear Customer,
       
      Your appeal for parking notice reference number **********   has been accepted, voided from our system, and now shows a $0.00 balance.
       
      If there are any questions, concerns or comments, please do not hesitate to reach out to us at ************; for any additional ways we can provide you with assistance, help or guidance. 
       
      Thank you for choosing Diamond Parking,
      ************** [Parking Services]
       
      tel: ************
      www: ******************************.**************************
       
      Under the provisions of the federal Fair Debt Collection Practices Act (FDCPA), and the **************************** Act (WCAA), we are required to provide you with the following notification (which is required by law to be included in all correspondence concerning the collection of outstanding parking fees and penalties, even if such fees and/or penalties have been waived or resolved):
       
      This is an attempt to collect a debt, and any information obtained will be used for that purpose.

      **************

    • Initial Complaint

      Date:06/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a payment notice on my vehicle after parking in their lot. The only method of payment available at the lot (Lot #***** ***********************) was a ** code on the wall, no machines nearby. I scan the ** code, the webpage says "Paid parking at this location starts at 6:00 AM Sunday". There was no possible way of paying as the webpage did not even have any links that leads to a payment page. I urge the management to try accessing that page at the same time of day I did and see what happens. I filed a dispute and highlighted this issue, but the response I received was a copy-and-paste generic response that sounded like they didn't even bother to read the dispute or the screenshot of their webpage. My reference number is #********.

      Business Response

      Date: 06/16/2023

      Hi,

      Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future.  This notice was issued for failure to pay.  This location provides numerous options to pay for parking on the facility.  There is a meter onsite near the center by the staircase and mall entrance.  Where your vehicle is parked, there is also 3 signs for other payment vendors, PayByPhone, Park Whiz and *********** in the chance you are having issues with paying using one of the apps.  These signs can be seen in one of the photos taken by the patroller which are viewable on our website.  To utilize parking on this facility, parking must be paid for or your vehicle is subject to ticketing and/or towing.  Without payment you are not permitted to park on this lot.  I have, as a one-time courtesy, reduced the fine down to $60 if paid by the end of day Tuesday Jun, 20th, 2023.  To proceed with this courtesy you can call our office during business hours at ************ and quote your reference number.  Have a great day!

      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

    • Initial Complaint

      Date:06/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wrongfully ticketed, currently working construction at ****************, i had to drive my personal vehicle due to family emergency and i also moved my vehicle every two hours to avoid a ticket and yet I still got a ticket. I apologize for the inconvenience and appreciate any help.

      Business Response

      Date: 06/13/2023

      Dear Valued Customer,
      Our goal with any customer is to provide the reason the notice was issued to prevent it from happening again in the future and then to find a mutual resolution.
      We need a little more information to research this complaint further. Can you please provide the notice number and any other information you feel is valid for the appeal of this notice? You can email it to **************************************** appeal online at ************************************************** soon as this is received, we can review your specific appeal.

      Thank you,
      Diamond Parking

    • Initial Complaint

      Date:06/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parked my car in a mall parking lot, went to a restaurant to meet some friends, came back, shopped at the parked mall which is a must to be able to park there. All these happened in the same hour. Saw the ticket saying walked out of the lot as the reason to the ticket, disputed it with the receipt of the business from the same mall, denied Even though i know they cannot do anything legally if i dont pay the ticket but harrase me for a long time with collection agencies and written notices, i just do jot want the harrasment it is a small matter but there are thousands of complaints like that on the internet about exactly the same company. What kind of business gives a ticket on basis of walking off the lot, somebody is watching us and probably took some pictures which is also violation of privacy.I cannot do much as a single person or make them take me serious but they might take BBB serious. I ended up paying the ticket, all documents are attached. I would like them to pay me back what they took unlawfully with the help of your organization and may be you guys will be able to put a stop this crooked companys these kind of actions. This is not a ****** off guy crying about a parking ticket, this is about a business making money unfairly and most probably unlawfully Thank you *********************

      Business Response

      Date: 06/13/2023

      Hello,

      Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. Please note, that this location is private property, and all parking rules have been created by the property owners.  Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility. One of the rules posted is that you are not permitted to leave the property without your vehicle, or you can be ticketed and/or towed.This is one of the terms and conditions posted on the sign you took a picture of and submitted in your appeal. You can park for free while conducting business on the property.  Once you leave the lot you are in violation.Specifically in your case, you were witnessed by our patroller leaving the lot which put you in violation, as stated on signage, and the patroller is contracted to immediately issue a notice.  I do see the receipt from Seto for some time after and have taken into consideration this being the only ticket on this plate, I have reduced the notice as a one tome courtesy to $50.  To proceed with this courtesy, you may contact the Customer ********************** department at ************ and quote your reference number.  This will hold on your account until Friday Jun 16th, 2023 at 5pm.  Enjoy the rest of your week!


      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

      Customer Answer

      Date: 06/13/2023

       
      Complaint: 20163785

      I am rejecting this response because: was not asking a discount but thank you, i do not want it.  the way that this set up is NOT RIGHT  or FAIR  and please dont put it on businesses like they make the rules , business i have gone , told me  a totally different story when they heard about this. No need to reply, i am moving on. 

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Utilized parking service on ************. Paid via hang tag as per signage physically located in the parking lot. Received ticket. Phoned diamond and explained.. was told its a common occurrence, to provide proof of payment and submit dispute. It would be rectified. Received mail a month later indicating my dispute had been denied and I owe $126. Called, unable to resolve but promised a call back from someone higher up. No call received. I paid in good faith to park in this lot as per the signage there. I cannot in good conscience pay this fine as the charges are based on fraudulent and misleading information.

      Business Response

      Date: 06/09/2023

      Hello,

       We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as this is received, I can review your specific appeal.   Thank you. 


      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to register on the app for free parking but it required payment for 1 hour so I didnt register. After 1 hour, I came out to a ticket. There is free parking for 2 hours. I called and was on hold for several hours to appeal. I sent and email to appeal, but from what Im told they dont get back to customers before the 10 day ***** After 10 days the ticket escalates from 60 to 110 dollars.

      Business Response

      Date: 06/08/2023

      Dear Valued Customer,
      Our goal with any customer is to provide the reason the notice was issued to prevent it from happening again in the future and then to find a mutual resolution.
      We need a little more information to research this complaint further. Can you please provide the notice number and any other information you feel is valid for the appeal of this notice? You can email it to **************************************** appeal online at ************************************************** soon as this is received, we can review your specific appeal.

      Thank you,
      Diamond Parking

    • Initial Complaint

      Date:06/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/2/2022 I parked in the Diamond Parking lot located *********************************************. I paid $11.73 which my credit card sent me confirmation of the transaction at 4:02pm on 12/2/22. I used the phone service to pay the fee. No receipt was issued from Diamond Parking. I have parked in this lot before and had no problems.When I was ready to leave, I got in my car and drove to my next destination. There was no notice of non-payment on the windshield of my car.I was driving a rental car from the dealership that day because my car was being fixed due to a malfunctioning part in my car.About 3 months later, I received in the mail a late notice from Diamond Parking Services for No Advanced Payment. I called Diamond about this and was told that because I was driving a rental car, they had sent all the prior notices to the rental company. Late charges had already been added to the invoice, so I was being charged $65.50 for the parking notice fee, $6.50 for a handling fee, and $30 for additional late payment fee. I emailed a copy of my credit card statement to Diamond Parking showing a single charge to my credit card of $11.73 to Diamond Parking on 12/2/23. I was told that my credit card statement wasnt proof that I had paid Diamond Parking for parking in the ******************** I contacted ParkMobile support, as they are responsible for managing the payments for the ******************** I gave them the information they required. Their response was that by calling my payment in, instead of using the ParkMobile App, they are not able to provide a receipt for my payment on 12/2/22.Diamond Parking is saying the only proof of payment they will accept is a receipt from ParkMobile, and ParkMobile does not provide receipts for payment that are called in. Ref#********** It is unacceptable that Diamond parking is requiring me to provide a receipt for payment they never issued in the first place. This parking notice should be dropped completely.

      Business Response

      Date: 06/13/2023

      Diamond Parking has reviewed this customers appeal and is offering resolution for the issue.

      This customer parked at 4:02 PM on 12/2/2022 and paid for 4 hours of parking, expiring at 8:02 PM.  The notice of non-payment was issued at 9:14 PM, meaning that the time of paid parking had expired over an hour previously.

      We are offering to reduce the total notice fee from $102.00 to the amount owed had the customer paid for the appropriate amount of parking.  This amount total $13.24.

      We will be communicating this information to the customer with a separate email today.

      Sincerely,
      Customer **********************
      **********************

    Diamond Parking Services, LLC is NOT a BBB Accredited Business.

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