Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Country Auto Group Inc

  764 W Commercial St Mount Carroll, IL 61053-9761

  
• 

  Kunes Ford of Sterling

  2811 Locust St Sterling, IL 61081-1229

  
• 

  Kunes Honda of Quincy

  221 N 36th St Quincy, IL 62301-3742

  
• 

  Kunes Hyundai of Quincy

  207 N 36th St Quincy, IL 62301-3742

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used truck and when I went to trade it in for a new one I found out there was an accident report that was never disclosed to me during the purchase. I went to get this matter taken care of my the dealership and they wouldnt help me.

  

  Business Response

  Date: 08/08/2024

  Thank you for reaching out.  We are working with ************** on a suitable trade, and will do whatever we can to find a solution.  The value we offered him was strong even with the accident on the history report, however, the value is difficult as there was negative equity from a previous vehicle folded into this loan.

  Regardless, Vehicle History reports such as CarFax and AutoCheck are provided and disclosed as third party information (ie - not generated by Kunes), and can be inaccurate due to their nature.  At the time of sale, Kunes always provides a current vehicle history report, and that report is the extent of Kunes' knowledge of the vehicle.  It is frustrating when a past accident "pops up" on a history report, but there is nothing Kunes can do about the information.

  Customer Answer

  Date: 08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 
  Im asking what I paid for the vehicle not close to trade in values due to the market. It is illegal in the state of IL to sell a vehicle with that was in an accident without disclosing the information. 
  Regards,
  
  ***********************

  

  Business Response

  Date: 08/09/2024

  That's not exactly true.  This vehicle evidently shows moderate damage in an accident on the CarFax vehicle history report.   There appears to be no structural damage, and it was not totaled with a title issue.  Not disclosing a safety issue or a branded title is indeed a problem, but not being aware that a vehicle had some minor damage that was repaired at some point in its lifetime can happen.  Kunes makes a CarFax history report available as a courtesy to our customers as well as an aide to our appraisers, but all vehicle history reports are not 100% accurate as they rely on individual repair shops to report.

  All that said, our General Manager is working to get in further contact with **************, and deliver the best options available.  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice number ***** and *****. Brought my 2017 suburban to Kunes GMC in Belvidere Illinois on 06/03/24 to repair a well-known air condition problem. Picked vehicle up and 6/4/24 and paid a total of $1782 dollars to have the condenser refrigerant and seals replaced. On 06/12/24 one of the transmission lines blew out that was installed by mechanic which drain the transmission fluid. By the time I had figured out what was going on and was able to get off the road the transmission was no longer operable. Call the dealer they sent a tow truck towed it in and repaired the line put more fluid in the transmission and said it was good. I asked if they pulled the transmission apart and inspected it said it was not necessary they test drove it and it ran fine. I was not satisfied with that so I called GM and was told to take it to any GM dealer to have it looked at. So at this time I took it to Budweiser Chevrolet in ******** in ****** on 06/21/24 multiple transmission lines were leaking brand new condenser was destroyed. Baffles have been removed and not replaced. Freon was not properly reinstalled. And transmission fluid was extremely low. After going back-and-forth for proximately 30 days GM agreed to cover the cost of the condenser but the rest of the repairs of the damage done and parts removed and not replaced by Kunes mechanic cost $1037.00 and I still have to take the vehicle to a transmission shop to have the transmission inspected and most likely repaired

  

  Business Response

  Date: 08/12/2024

  ******************** is bringing his vehicle in this week for us to inspect it.  We've informed him that if damage was done to the transmission as a result of the blown line, then we will need to take care of that for him.  We will work with ******************** to come to a mutual agreement regarding the initial work. 

• Initial Complaint

  Date:07/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently began the process of buying a car from this dealership but ceased the process as I obtained information from prior customers who were disappointed with their service. No sale was made to me and I am still hearing from the business. I sent an email to *************************** stating that our business going forward will cease.

  

  Business Response

  Date: 07/29/2024

  Were very sorry for your inconvenience.   We have forwarded this to all of our Do Not Call contacts and databases

  Customer Answer

  Date: 07/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Again, I was continuously receiving correspondence from the business after having told them our business had concluded. Any further or future mail will be returned. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement of the "Kunes No Fear Warranty". I purchased the **** vehicle from ****. Prior to singing I asked what exactly does the "Kunes No Fear Warranty" covers. The sales manager and others stated "If it touches grease or oil, ITS COVERED!" That's what had me trust this dealership. My vehicles first issue was an oil leak at the timing cover, the tech told me something else. Took it to a different **** dealer. Fixed. next issue was blue smoke after idling and oil consumption. 1st diag, they couldn't duplicate it. Brought it to the same **** dealer that replicated it, But I told them I have the "Kunes No Fear Warranty" brought it back to Kunes . Preformed an oil consumption. It was positive for low oil and I replicated the smoke screen in front of the Service manager, Service Advisor, and Tech. Service Advisor recommended a PCM update. 200 out of pocket. Completed and preformed another oil consumption test. During the mid test, I had scheduled to do a alignment due to suspension rebuild and a trip coming up. It didn't cross my mind other than knowing theirs an oil consumption test. I ended up having the Service Advisor top off the oil. When I got back from driving close to 300 miles with my family I had checked the oil and noticed it was very low. Went in to schedule an appointment for an oil change and told the Service Advisor I had checked the oil and it was very low. All this didn't cross my mind other then the safety for my family while traveling. Service Advisor voided my test. While performing the oil change I had told the Service Manager to check the oil leak from the **** and he stated its not covered under the "Kunes No Fear Warranty" and will not accept my 3rd party warranty due to issues with handling the company I use. After having a 3 way call with **** Corp and Service Advisor. Service Advisor told me "If the part was faulty, then we cover the gasket." But what happen to "If it touches grease or oil its covered!"

  

  Business Response

  Date: 08/08/2024

  Kunes recognizes the ongoing issues regarding our customers' vehicles.  Our goal is to resolve these concerns to the customers' full satisfaction. We have already left voicemails to the customer in an attempt to get the vehicle back into the dealership.  Offering a loaner vehicle during the visit to allow us time to repair these concerns.  We plan to utilize all available warranties that apply through Kunes, 3rd party and possibly **** goodwill.  We are asking for the customer to bring vehicle back in to allow us to start the process. 
  
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got my vehicle feb 22nd, 2024. They had told me in order to complete repairs, ( oil light min) kept coming on. That I had to complete my courtesy call or they wouldnt fix it. I gave them my car 4x during that time they gave me a loaner because the problem was never resolved. Deer jumped out causing $9,***.00 in damage. My insurance lapsed. I ended up posting a 1 star review on ****** for them. And they told me since I did that, that they would no longer fix/send my vehicle to ***** On July 22, 2024 I took my car to **** myself costing $600 to have them diagnose it. Turns out its the pistons in the engine. Mind you you I have a warranty for that through kunes. Believe they took that away off but their statement on their website says they have power traine warranty for used cars. So I called talked to sales, they said theres a note on the account that they will no longer do business with me. Due to the review, and car. Called the own himself on his cell and he was rude and said and the car you ruined like I did it on purpose and hung up and refusing to help me with my vehicle that I havent even had 2 months since purchasing it!

  

  Business Response

  Date: 08/09/2024

  We're sorry for **************** disappointment.  However, she declined all extended warranties, understood that she is responsible for all repairs, reached the maximum allowable on our No Fear Warranty, and indicated an inability to pay for further repairs.  Her inability to pay is the reason we declined further service.  She did incur roughly $10k in damages to our loaner vehicle while not carrying proper insurance, and has taken no responsibility for those repairs.  We also understand that ************ has relinquished her vehicle, so we don't believe there is anything we can do for her.
  

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife (******* *******) and I agreed to purchase a new 2023 Holiday Rambler Admiral 28A RV from Kunes Country RV of ********* on March 13, 2023 for the agreed upon purchase price of $138,597.37. At that time we put down $42,000.00 cash which brought the financed amount to $96,597.37. When we did our "walk through" with Kunes staff prior to accepting delivery, several items on the unit were noted to be defective and were brought to the attention of Kunes staff. First and foremost, the fasteners securing the interior subfloor throughout the unit were protruding through the laminate flooring. Several other items were dented, did not fit properly, were the wrong equipment for that particular unit, and so on. At that time we made the decision NOT to accept the unit until All of the defective items were properly replaced. We were informed by Kunes staff that we would be "kept up to date with the progress" but that did not happen for several months. In July 2023 I phoned Kunes and was informed that the replacement flooring had arrived and that they simply needed to schedule the installation and would again keep me informed on it's progress. In September 2023, having not heard from Kunes, I phoned them to ascertain the progress. At that time I was informed that the flooring had arrived but on closer examination the incorrect flooring had been sent and would need to be re-ordered and installation scheduled once it arrived. Kunes had our unit for the entire winter. We received a phone call from Kunes in April 2024 and were informed that all of the work had been completed and we would need to schedule a "pick-up and walk-through time". We scheduled said appointment for Noon on April 27, 2024 and arrived promptly at that time. Upon our arrival at Kunes no one was aware of our appointment. They had a difficult time locating our printed work order. They had no one available to do "a walk through". Per Wisconsin DMV the unit is also incorrectly listed by Kunes.

  

  Business Response

  Date: 08/19/2024

  The Kunes team is working directly with the ***** outside of the BBB.  Thank you

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  As I have stated earlier, one of the complaints I have and continue to have with Kunes is a total lack of communication.  On July 17, 2024 the *** of Kunes messaged me and stated he would email me a written offer to settle.  On July 22, having NOT heard anything from Kunes, I messaged the *** to determine the status of any offer to settle as I had received nothing. I did not receive a response from Kunes to that communication. On July 26, again having not heard anything from Kunes, I again messaged the Kunes *** to determine the status of an offer to settle and again received no response.  On July 30 I received a message from the Kunes *** indicating that he was "currently out of town and will be returning tomorrow morning" (7/31).  On July 31 I again messaged the Kunes *** and received "In a meeting right now until 1PM".  I replied that I would try again later. On August 1 I messaged the *** again and asked for him to provide me with another time to speak.  On August 5 I again messaged the Kunes *** indicating that I was still awaiting Kunes written offer to settle this amicably.  On August 8 I received the following communication from the Kunes ***, "My legal department is reviewing your letter and the information in the system. I have a meeting with them later today and will be able to get you an offer back no later than tomorrow (August 9) on what we are willing to do. I want to make this a fair and reasonable offer and want all the facts first so sorry for the delay."  On August 9 at 9PM I had not received any communication as promised and again messaged the Kunes *** requesting that offer to settle.  On August 12 - five days since the Kunes *** had promised in his communication of (August 8), after still not receiving any communication from Kunes, I again messaged the Kunes *** to determine the status of the written settlement. I DID receive the following from the Kunes *** on August 12, "As I mentioned in an earlier text - because of your letter and claims this is with legal and I will not be able to move forward till they have verified and looked at your claims. I have hoped that would have been by Friday. I follow up with them regularly and will be able to make the offer when that has been completed."  To that communication "All I ask and continue to ask is that you keep me updated. That has always been and continues to be an issue with Kunes as I had mentioned to you earlier".

  Kunes does not appear to be resolving this issue and instead continues to evade conversation.

  With regard to a fair and amicable settlement to this issue, we would want Kunes to purchase this RV back from us at a mutually agreed upon price.
  
  Regards,
    Scottt ****

  Customer Answer

  Date: 09/05/2024

  I have NOT heard anything further from Kunes with regard to this complaint.  They are NOT working "directly" with us on this issue.  We have not heard anything from any Kunes representative for some weeks now.

  
  

  NO we are not satisfied with what has transpired.

  Customer Answer

  Date: 10/28/2024

  Regrettably, we have heard absolutely nothing from anyone at Kunes. I continue to reach out to *****************, Kunes C. O. O. With not results. He has ghosted me on two face to face meetings that HE SCHEDULED! 

  
  

  Customer Answer

  Date: 10/29/2024

  I just wanted to let you know that we received a phone call from the Sales Manager at Kunes ********* yesterday.  This call was in response to a personal visit we had with him on Saturday about this issue.  The Sales Manager related that he would look into our issue and get back to us - which he did yesterday.

  
  

  The "gist" of yesterday's conversation was that he was told by "corporate" that because we have taken to the Better Business Bureau and social media to try to help resolve this issue, and that we had reportedly "brought a lawyer into this",  they would have no further comment.

  
  

  As I informed the Sales Manager yesterday, we HAVE NOT retained a lawyer to represent us.  We did in fact consult with an attorney for direction ONLY AFTER THE KUNES C.O.O. TOLD US THAT HE WAS AWAITING DIRECTION FROM KUNES LEGAL STAFF.  From that point on we have had no further communication from Kunes. 

  Customer Answer

  Date: 11/11/2024

  Consumer states he has been in touch with the new sales manager at Kunes *********, but there has not been the follow up that was promised.

  Customer Answer

  Date: 01/15/2025

  We are so fed up with Kunes that we have been working with Camping World on a consignment to sell the unit.  We wiI NEVER do business with Kunes again and will do our best to discourage anyone from doing business with them."episode" would become a formal part of the file 

  
  

  Thank you for your assistance in this matter but at this point I don't believe that there is anything further that the BBB can do for us. and would hope that this "episode" would become a permanent part of the BBB file on Kunes. 

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kunes Auto in Macomb ,******** sold me a ****** lemon and I was forced to keep the car after attempting to bring it back the next day after purchase. Per email I was given a warranty for whatever problems may occur for me to keep the car. Less than a week later I bring the car in they kept my car at 2 dealerships for atleast 2 weeks gave it back worse. I spent ***** at ***** they couldnt figure out the problem so Im just paying 450 a month for a car I tried to return and u wouldnt find the real problem and fix it or give me my car back like I asked. THIS IS LIKE RAPETOO FORCED No need to expand dealerships if you want to become a lemon seller especially not here in ************ openly say your a reputable ***************** and not keep your word when I did everything right and is horrible and bad business. A ****** dollar car that might stop on the freeway and I tried to bring it back literally within 3 days .

  

  Business Response

  Date: 08/07/2024

  Ms. Patterson purchased a Jeep Renegade for $13,994 on 11/18/23. She drove it home to ********* and reached out after several days about issues. Our Macomb store sent her to the ********* store for diagnostics, gave her the option to exchange which she declined. She then returned to ********* again for repairs and Kunes did repair the vehicle at no cost to her. We also granted her a 6 month warranty for any issues for peace of mind. We have not been in contact with her since the repairs were performed, and very willing to assist, but unable to pay another company's service bill that we were not aware of

  
  

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2022 **** edge titanium at kunes **** in antioch, ** on July 3rd 2024. July 9th 2024 the transmission was struggling to get out of first gear. Slowing down to first made the vehicle lock up as if I slammed the brakes. Contacted the dealer on July 9th to find a solution. Now July 11th and still don't have an answer. I could have done my due diligence and checked the car in and out but I am no mechanic by any means. I checked under the hood and the coolant level was well below minimum line. It has zero brake fluid. The oil level was way too high. I traded my car which was supposed to be paid off and I'm still getting calls for payment. On top I paid $3117 for a down payment. At this point, all I want is for the vehicle to be repaired without the bill being 100% on me. I think that would be fair for both parties. Thank you

  

  Business Response

  Date: 07/18/2024

  We are working with ************ on a replacement vehicle.  Unfortunately finding a suitable vehicle does take time, but were confident that this will be resolved in the next couple of days.

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The dealership is trying to put me in a new vehicle. The updates have been lacking. I was told by the 19th it would be ready. It's been over a week past. Last update they said the vehicle was in service and they would call when completed. They said service was backed up but I don't understand how my vehicle wasn't a priority due to everything that's been happening. I'm now over 2 weeks without a vehicle.

  
  Regards,
  
  *******************

  

  Business Response

  Date: 07/29/2024

  ************ just left our store and we believe he is satisfied and that this issue is fully resolved

  Customer Answer

  Date: 07/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Everything went very well! The new vehicle is much better. ***** made it very smooth to transition.

  
  Regards,
  
  *******************

  
  

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theres been a lot of misleading and misinformation from the start. 1. When I bought the car I wasnt told that I had to bring the car in to this dealership for every repair or I would void my no fear warranty on my transmission and engine. I live an hr away. I wouldve never bought the car if that was the case. 2. I have been bringing my car in since month 1 of owning the car for a certain problem which each time was told it was something different and still hasnt fixed the problem. Now the problem has gotten worse which my transmission needs replacing now. They told me to take my car to **** to get an updated on the transmission and power train control module and **** recommended to do a diagnostic test first to see what the problem is exactly and it turned out that I needed a replacement for the transmission which is supposed to be covered under warranty thru the dealership I bought the car from. I took it back to them only for them to say they will only cover $2900 which leaves me $9000 to pay out of pocket. (**** themselves only charge $9400 ) theres a extra charge somewhere with the dealership I bought it from. I believe I was sold a lemon. I only had the car for a year and 6 months and had to take it to get repaired at least 4 times which I mustve spent $7000 in repairs maybe more a lot was ignored when I was taking it to be repaired under the original 90 period of the dealer warranty which everything wouldve been covered. After the first oil change I was told I had to bring it to them for any repairs including oil change or I would void my warranty. I recently found out that was a lie. I took my car to them to specifically do a diagnostic on my transmission instead they came up with a updated that was needed so they told me to take it to **** which **** told me I needed a new transmission theres a lot more misleading information but I dont have room for everything. I truly believe I was scammed I need help.

  

  Business Response

  Date: 08/07/2024

  We are working with ************** and trying to get into a new vehicle.  Our No Fear warranty is fully disclosed, but he is in a tough spot and we will do all we can to get him into a more suitable vehicle.

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 6/21, I wrote an email to the General Manager *************************** to inform him of the situation and informed him that I will file a complaint with BBB if I don't hear from them by Monday 6/24 end of the day and nobody reached out to us until. Below is the full email I sent him.Dear ****************,This is *********************, and I came with my wife *** to buy a 2018 ****** Rogue on May 24th. When we talked to ****** about the defect we saw on the car, he clearly gave us the option of either fixing it without any discount on the sale price or giving us a discount and having us fix it ourselves. We chose the first option because we didn't want to take the risk of taking a car with a fixing issue home. The fix was initially going to take a couple of hours, but it ended up taking a week. We brought the car home, and less than 5 days later, the bumper started to detach again, which was part of the fix. We brought the car back on Friday, June 7th, after multiple text messages and him not taking my wife's calls. When he saw the car, he said the clip didn't hold and went to consult with the technician. He came back and told us that they have to order the part and we would have to bring the car back for repair. Since that day, two weeks ago, we have not heard back from *******Maybe Jameel is taking us for fools or immigrants who don't know their rights or the legal system of this country. Unfortunately, he is wrong. We are both highly educated within the ****************** system and have been working in Corporate America for almost 30 years.With that said, I will give Jameel or Kunes of ******* until the end of the day on Monday, June 24th. If I don't hear from him about this, then I will take legal action against Kunes and also file a complaint with the Wisconsin Better Business Bureau. I will take the car to ******** ****** to fix the issue and seek reimbursement from Kunes in my legal action with Small Claims Court Respectfully,********************* **********

  

  Business Response

  Date: 06/25/2024

  We're very sorry for our team's tardy responses, and please understand that no disrespect was intended. We spoke with ************** today and believe that this issue has been resolved to his satisfaction.