Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kunes Auto & RV Management Group has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Ford of Delavan

  1234 E Geneva St Delavan, WI 53115-2002

  
• 

  Kunes Country Auto Group of Macomb

  3200 E Jackson St Macomb, IL 61455-7501

  
• 

  Kunes Country Auto Group Inc

  764 W Commercial St Mount Carroll, IL 61053-9761

  
• 

  Kunes RV of Sterling

  2502 Locust St Sterling, IL 61081-1224

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint on behalf of my husband. Kunes Chrysler Dodge Jeep ************** ran my husbands credit without his permission. They proceeded to complete paperwork to purchase a car without his permission. My husbands sister took his information to the dealership (without his permission) in hopes of having him to be a co-signer. My husband is handling that situation, but the dealership should have never accepted any information from my sister in law without my husband being present. My sister in law and the dealership illegally used my husbands social security number and other identifying information to try to process a car sale transaction. We only found out about this because we received documents at our house requesting my husbands signature. This dealership needs to be shut down for their illegal practices. Now my husband has an inquiry on his credit report, which has dropped his credit score. Please assist.

  

  Business Response

  Date: 12/08/2023

  I need more information. What is the husband's name? I don't see that we pulled anyone with the last name of ******. Could this be at a different location?

  Customer Answer

  Date: 12/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My husbands name is *************************. The dealership in *********, ** located at *************************************** is the one that pulled his credit and sent him documents regarding the car sale transaction. I can provide copies of the documents if needed.
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 12/08/2023

  Honestly, I can not help unless I know who the customers are. 

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have attached a copy of the Buyers Order form that was sent to my husband (*************************). His sister (***********************) along with Kunes Country C of Woodstock illegally used my husbands information in an attempt to complete a sales transaction. My husband spoke with someone at the dealership and they admitted to doing this.  
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 12/12/2023

  We think there has been some misunderstandings.  We did have express permission from **************** to run his credit and be a ********* for his sister.  The deal was arranged, and at some point, **************** did indeed say he would not be a part of the deal.  However, we received from his sister that he changed his mind, so the paperwork was generated and signature was requested.

  The deal has not been completed as **************** has not signed.  However, the initial pulling of credit was fully authorized, and completed prior to ******************** request to be removed.

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ****** did not give permission to have his credit ran. Wheres the documentation showing that he approved the credit check? Was it a verbal approval? If so, how can you guarantee that you actually spoke with him? You say he agreed to be a co-signer, but why does all of the documentation have him as the Buyer? You said The deal was arranged, and at some point, **************** did indeed say he would not be a part of the deal.  However, we received from his sister that he changed his mind, so the paperwork was generated and signature was requested. Wouldnt it have been best practices to actually speak with ****** instead of taking his sisters word? The whole situation was illegal and unethical.
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 12/12/2023

  The deal was not processed,  so there are no charges or obligations made.   Often intended co-buyers are listed first on a contact if the lender insists - that should have been discussed at some point through the conversations, but we cannot prove the verbal conversation.

  Consent for pulling ******************** credit was indeed obtained through our secure online credit approval applications.   We do indeed have proof of ******************** consent.  Due to the sensitive nature of the forms, we will not share that documentation through this portal, but if Mr. and ***************** would like to stop into the store and speak with our General Manager, *********************************, he would be happy to show you the consent.

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [******* sister had access to his personal information, including his Social Security number. So she or someone else could have easily completed the online application. How do you guarantee that the person completing the online application is the actual person? We will not waste anymore time on this matter. I wanted to bring to light the illegal and unprofessional practices of this dealership. We will continue to monitor ******* credit report and if needed further action will be taken!
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:11/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a 2020 **** escape SEL with 41k miles in late September of 2023, priced at $25000 before financing, after waiting around 3 hours the first day only to be told to come back the next day to wait another 4 hours I noticed after getting approved and driving off the lot that the tires had very low tread (past due for service), I contacted the salesman letting them know crossing my fingers that they replace them since I didnt negotiate on the price and I took a very low trade in price for my old car, the response I got was Your tires had some really low tire tread too. referring to my trade in that they described as a 6 year old car with almost 100k miles it was a 2017 in very good condition minus the damage by the plate from the previous dealer with 87k miles even those tires on my trade in had more tread then the ones on the $25000 fresh off the lot car, I took the escape in for its first oil change since buying it on the day of writing this and they have down that its due for new tires, the quote was $1025.44, something that should have been done before I drove it off the lot, when it got its inspection the mechanics should have easily been able to tell they are in need of replacement and the salesperson should be quick to jump up and to ensure they keep customers coming back rather then scaring them away due to lack of regard for the safety and quality of what they are selling to people most likely wont return for a new vehicle in the future unless this gets resolved

  

  Business Response

  Date: 12/01/2023

  We have ordered replacement tires for ********************** and will install at our expense.  We believe this issue is either resolved, or awaiting an appointment to perform the service.

  Customer Answer

  Date: 12/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Hopefully this isnt a issue when its time to upgrade next time, I appreciate the quick problem resolution but this is a issue no one should have after buying a new car
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19, 2023 my daughter made an appointment to see a Jeep she wanted to buy. Purchase price of the vehicle was going to be $19,877. She had $15,000 to put down and was going to finance the rest. Due to her having no credit, I, her mom, co-signed. We verbally declined any extra warranties. Trusted they would fulfill that when signing paperwork. They did not go through the paperwork just told us where to sign, which we did. Aug 4, 2023 opened mail for Veridan, vehicle loan, to find out the amount of the loan was almost as much as the car was and Dakota had put $15000 down. Aug 4, called *******************, general Manager. Voiced concerns of amount of loan and that it should have been way less. He said there were ad-on warranties on vehicle but that he can send cancellations for those unwanted warranties. Aug 4th *************************** sent the documents to sign. I signed same day and returned. Aug 7, drove hour and a half to sit in person with ***, for him to explain what amount will be refunded and when (loan amount should be for $10,984.63). Refund of $8734.10. *** said refund should be applied by 2nd billing cycle. We waited until Oct 1st and began calling twice a day, every business day. Messages left to *** and ***********************, finance manager, with no call backs no returns. FINALLY got a call Oct 20 from ****. He said the refund would be sent in mail Monday morning and they would reimburse the interest accrued from time of loan until refund was applied to loan. They only applied $5600 to loan and never sent interest check as promised. They still owe $3134.10 for unwanted/cancelled warranties and the amount of interest accrued on $19718.73 at ****% interest. LET ALONE pain, suffering, unnecessary time wasted calling, driving up there twice to have resolved, lost work, etc. They have been nothing but shady, unprofessional, unethical, and theives. If I wouldn't have continued to call and stay on top of it they would have gotten all this free money from an 18 year old. HELP

  

  Business Response

  Date: 11/20/2023

  There's likely been an issue with timing of the refunds, but we've spoken with ************** that everything is either received or in process, as well as a $100 gas card for her troubles.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out due to Kunes of Monmouth failing to uphold standard practice in auto maintenance record keeping. I bought a new Jeep Grand Cherokee 4Xe from this dealership in January 2023, and have had multiple issues with the vehicle resulting in the vehicle returning to the dealership for repair. On January 26th 2023 the vehicle returned for a special coating to be placed on the vehicle that was not completed when purchased as well as needing assessed and repaired for multiple alerts the vehicle has displayed such as "service transmission" and "service charging port". I have photo proof of these alerts that were shown to the service advisor (*****). ***** stated that they repaired the issues which was noted to be a sensor. I did not receive any paperwork after the repair, but later I discovered this is not even in the service history at the dealership. Since this initial maintenance issue, the vehicle has been back multiple times for numerous different issues over the past 10mo. Some of these issues resulting in the vehicle being out of service for over 2 months from 8/10/23-11/10/23. Within 24 hours of getting the vehicle back on 11/10 the check engine light was on again and returned back to the dealership for more maintenance. Also I would like to note that only once out of the 5 times the vehicle has been in for maintenance has there actually been work done by a certified technician. This is unacceptable, I had been taking my vehicle there becauseI was under the impression that all of their technicians were certified. Also in all of this times, I have never been offered a loaner vehicle, instead I am told it is "okay" to drive the vehicle with the engine light on because it "seems (I) do not drive very much". Overall I just want it known that there are major issues in this service department, I do not have much faith that my vehicle will ever be fixed and reliable like a new vehicle should be.

  

  Business Response

  Date: 11/20/2023

  We do apologize for **************************** frustrations.  These first generation EVs are a little problematic for all involved, and clearly our team needs some additional training on protocols - that is happening.  We are addressing the documentation issues internally - not sure how things were not documented.  Our technicians are all highly trained, and Mopar certification does not impact a customer warranty.  However, if ************************ has lost faith in our Monmouth location, we do have locations with certified Mopar techs on staff in Sterling and Macomb.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** who was the salesman of the vehicle told me I wouldnt be receiving a spare key. The finance guy at the dealership had me and my mom sign saying the owed us a spare key and previously showed it to us. After ******* told me I didnt have a spare I went above her and miraculously the spare key showed back up and was given to me. After being at home a couple days with the vehicle I discovered the spare key did not work because my car wouldnt start with it. I went back to the dealership to resolve the issue in which I was told again by ******* that I didnt have a spare key because she didnt know I had it already. She takes the key in the back to get a new battery and comes back and it still doesnt work. She then tells me I would have to program the key myself. I go to the sales manager **** and he informed me that a key guy would have to program my key fob and he would call me in a hour. Never received a call, I called his phone and it goes straight to voicemail. Called the dealership number and couldnt get in touch with a manager at all. Im really disgusted with the service at this point.

  

  Business Response

  Date: 11/15/2023

  Our General Manager has spoken with ************** and has made arrangements to bring the vehicle and the key to the store to program the key correctly.   We apologize for the inconvenience.

  Customer Answer

  Date: 11/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear  

  I have already been up to the dealership 3 times. I was told that a key guy would come out to me and resolve the issue. I work 3rd shift and go to class and kids I dont have time to keep coming up to the dealership. Seems to be a lack of accountability and holding to your words on the dealerships end. 
  
  Regards,
  
  *******************

  

  Business Response

  Date: 11/20/2023

  We believe the key has been programmed and this issue has been resolved

  Customer Answer

  Date: 11/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car that broke down a week later they promised me to get me in a different car and took my deposit so however they never did and also told me not to pay the car note on the previous car so now Im out of a car due to this issue and my credit have dropped tremendously

  

  Business Response

  Date: 11/10/2023

  We have reviewed your complaint and agree that you purchased a vehicle that had service issues shortly thereafter.  The general manager agreed to bring the vehicle in for service and provided a loaner vehicle for you to use in the meantime.  It had come to our attention that you were still in the loaner vehicle and that no payments were made under the loan for the vehicle, so the bank reached out to Kunes and we agreed to purchase back the loan.  With that happening, the loan will be removed from your credit history and there will be no transaction listing any delinquency on your behalf.  As for not having a vehicle, you had a loaner vehicle for 4 months that we did not charge you for.  You are free to purchase another vehicle if that is what you choose to do.

• Initial Complaint

  Date:11/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As stated in the previous complaint, this business continues to send unsolicited text messages to my personal number. This is at least the 5th occurrence after I told the business in person to not contact me again months ago. The business responded to my previous BBB complaint stating that they would add me to a "Do not contact" list. This has not happened and I am beyond frustrated. I will continue to file complaints until this issue is rectified.

  

  Business Response

  Date: 11/06/2023

  We are very sorry for the continued communication.  This last text was tracked down and marked as do not contact, and ********************** has our CMO's personal cell phone if any further infractions occur.  

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle on 10/10/2023. The vehicle was advertised online as $16,599. The price tag in the vehicle, that I still currently have, states $16,894. I found out after signing the papers the amount of the vehicle was changed to $19,999. I was also initially told it would be a 60 month term and later found out its a 72 month term. I told the dealership the next day I no longer want the vehicle. They are refusing to work with me to resolve the issue even though its in their contract that if youre not satisfied you can exchange the vehicle for something else. I expressed to them that I wanted to exchange the vehicle if they werent going to fix the price to what it was originally supposed to be. I also found out a theft deterrent charge and vehicle service contract was added into the financing. Ive requested to have the added warrantys removed and the dealership is refusing to cancel. They wont return any of my calls or emails. *** tried reaching out to the regional general manager and corporate office and they wont return my calls or emails either. Ive also been receiving notices from other finance companies that they were originally requesting $18,347 for financing so it seems they went with the company that approved the highest amount possible so was able to inflate the price and slip in all the added coverages.

  

  Business Response

  Date: 11/09/2023

  We have attempted to resolve this with ********************** to no avail.  Upon her exchange request, we presented a number of vehicle options, but none seemed to be satisfactory.  Our General Manager reviewed all added services, with documentation of her knowledge & consent, as well as all pricing.

  Any cancellable services can be self canceled here:  *******************************************************;  We are still very willing to assist ********************** in finding an alternate vehicle.  Since no arrangement was finalized during that "exchange" period, and her vehicle is registered with the state, it will be a trade-in situation, and we can facilitate whatever she needs.

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The dealership is claiming theyve tried to resolve this and wasnt able to do so. I am including the emails I sent out to ***************** the General Manager who informed me that I needed to speak to someone higher up if wanted to get this resolved. I emailed ************************* the regional General Manager and *********************** at the corporate office which neither responded back to me nor tried to contact me by phone. I went to the link that was provided to cancel the theft deterrent and its not an option to do so on the site. I told them I was willing to do an exchange from the beginning that would match the price that I was charged since they raised the price over $3000 then what the vehicle was tagged and advertised for online. They have refused to return any of my calls that I left them regarding this issue as well. 
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 11/10/2023

  Unfortunately we disagree on some of the facts that ********************** is presenting.  However, we are very interested in assisting her in finding a more suitable trade for her vehicle.  We would love to connect.

  Customer Answer

  Date: 11/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I provided the emails I sent to all parties showing no one attempted to resolve the problems. I called every dealership and would be able to provide phone records of all the attempts I made to reach out to the Morrison, Sterling and Delavan dealerships. I put in writing the following day of purchase that I didnt want the vehicle and its in the Kunes policy that you can exchange the vehicle if not satisfied. The tagged price of the vehicle was in vehicle at the time of sale and I still have it. The amount of the vehicle was changed from $16,894 as tagged to $19,999. There was no discussion that the vehicle price was being changed from the advertised price as well no an explanations for the added warrantys besides being told the vehicle was still under warranty by the salesman. ***************** told me he would not assist me with the exchange of a vehicle and that I needed to speak with ************************** Ive also attached the options you get from the Kunes support link to cancel the add on service and theft deterrent is not an option. *** reached out to both the finance manager and general manager by email asking to have it canceled and no one has responded back to me to date. The charges are still on my loan. I feel like the reason they waited to be willing to do the exchange (hard to know if true since no one returns phone calls) is because they want the vehicle to be considered a trade and will not give the amount they initially got me with, which will make me lose out on more money. 

  If someone was willing to help me I would not have needed to make this complaint with the BBB asking for assistance in getting this matter resolved. 
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 11/20/2023

  We believe we have tried to resolve all issues, but ****************** did not accept our alternatives.   We will still work to find an acceptable trade in vehicle - ****************** can contact our Regional General Manager, ************************* to make an appointment at the store of her chioce.

  Customer Answer

  Date: 11/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I have tried contacting ************************* several times. I left messages on his voicemail, sent emails and also left messages with *****. ***************** also gave my information to **** and said would be getting back to me. He has not tried contacting me back to date. I also sent emails and left several messages at the corporate office regarding this issue and have not heard anything back. Im not sure how can say have tried to work out anything when no one will get back to me regarding any of the issues. My phone number is on file and as I stated before have made numerous attempts to get in contact with the person youre saying to contact regarding these issues. Im not going to keep calling leaving messages so if someone doesnt get back to me my next step will be filing a complaint with the ******** Attorney General.
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 12/13/2023

  We understand that ********************** is frustrated, but we have done all we can now short of assisting her in finding an alternate vehicle and working with her for deal that she believes is more favorable.   We have attempted to connect with several team members - *************************, ********************* and *****************, but have not been able to reach ***********************  We are very willing to assist her in getting into a vehicle that she prefers, but cannot do more through a BBB complaint - we need to be able to have a conversation and make a plan together.

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  No one has contacted me from Kunes Auto trying to resolve anything. *** made several attempts to resolve this by leaving voicemails and sending emails. No one has got back to me.
  Thank you BBB for trying to help me get this resolved. It seems I will have to take the next steps to handle this situation. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having numerous repairs on a transmission it still leaks transmission fluid it continues to leave fluid all over my driveway the fix does not help by any means I am sick of driving back and forth to the dealership, having to take off of work and having to spend money on transmission fluid they seemed to drag out it out for my warranty to expire to do nothing I believe they sold me a lemon and failed to disclose on the buyers guide of transmission leaks.

  

  Business Response

  Date: 10/31/2023

  We've communicated with Ms. ****** that the recommended repair for the vehicle is to replace the transmission, and all other repairs would only be patches.  Her vehicle is well beyond the manufacturer warranty and no other warranty is available.  This is indeed a very costly repair, so our other recommendation was to speak with our sales department to trade in her vehicle.  Those two recommendations still stand, and we will be happy to assist.  Since her purchase, we have acquired a dealership in Greenfield that *** be more convenient for her.

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle in April 2023, had full inspection. Stated no mechanical is***s. All service and oil change performed at dealer. En route to ******** the engine suffered catastrophic failure of the engine/bearing rod assembly stranding family **** miles from home. Required X2 tow trucks to ********************* in ******** ********, pending investigation. Mechanics at Meineke Boulder ****** failure type and mode were existing long before, appears dealer attempted to hide computer codes and damages. Dealer refuses to cover ****** expenses, refuses to cover full repair, refuses to provide loaner car (vehicle out of commission, out of state for approximately 7-8 weeks Kia ******** ****** threatened son and father will law suit if they continued to talk with Channel **** Action Group for consumer affairs, corporate called son and threatened to *** if he talked to any consumer groups.

  

  Business Response

  Date: 10/30/2023

  We are working with **************** through a state complaint filed and will respond through that venue.