Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Ford of Delavan

  1234 E Geneva St Delavan, WI 53115-2002

  
• 

  Kunes Country CDJR of Oregon

  601 Gale St Oregon, IL 61061-2109

  
• 

  Kunes Auto & RV Management

  1900 Avenue of the Cities East Moline, IL 61244-4123

  
• 

  Kunes Country CDJR of Sterling

  3200 E Lincolnway Sterling, IL 61081-1773

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 1st 2025, I purchased a 2022 **** Edge from Kunes Chevrolet in *******. The next day I noticed there was wetness and watermarks in the car and a chip in the winshield. I called and explained this and if it wasn't resolved I wanted a refund. They said they would look at it and try to resolve the problem. I dropped it off that day and expected a call back with what the plan to resolve it was. I never heard back from them even after leaving a message and calling again. They again said they would look into it and get back to me. Nothing happened. I called on the 4th to to ask what was happening and they said they had to keep my car until Monday for a "specialist" To look at it. I explained this was my only available car and needed a loaner. They said they didn't have any. I explained this was the only car to get to work and they said they would have someone call me. A finance manager called me and said they would bring me my car at 9a today, the 5th, and schedule the repair for a day there was a loaner. They never brought me my car and today I called again and was told they were keeping my car and that I couldn't get my money back because I had 3 days to return it. I did return it and told them if it wasn't resolved I wanted my money back, that was on day 2. They have been passing me between so many people I have forgotten names of people I spoke to except ****, who sold me the car, and the finance manager. Also, I asked to speak to the general manager and was told he was busy. I feel I was scammed and they took me for a target when I came in. Initially they were trying to finance me under there poor credit financing option but I told them the rate was too high so I asked my credit union to finance me and they did. I was given a paper that had the *****. price for the car on it so I could provide my CU but after several times of asking for the bill of sale and seeing the wrong price they finally sent me the correct one. I just want my money back.

  

  Business Response

  Date: 04/07/2025

  We apologize for the lack of a loaner vehicle, we understand that can be frustrating.  We are scheduling glass replacement, and will work with Ms. ******* to complete the repair with as little inconvenience as possible.

  Customer Answer

  Date: 04/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was not satisfied with the response from the dealership. The problem was not that there was no loaner for me to use it was that there was a clear lack of communication or respect for me and my time. As soon as I made the complaint was when I received a call regarding my car and the repair process. Also, *****, the manager, stated to me over the phone that if the chip in my windshield became a problem and spidered as he called it they would replace my windshield. I have asked for this in writing and still haven't received that guarantee on paper or much less recieve a call back from *****. I gave this a week before writing this. I feel I deserve better.
  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 04/18/2025

  We have sent Ms. ******* documentation of the repairs we will perform, and have attempted to schedule those repairs, but are having trouble connecting.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction :4/24/24 Money paid: ******** The business committed to provide me a working vehicle, which I was not provided Since April of last year, I have had issues with this company within the first few days of purchase one to two days I had contacted October my sales representative and I let her know I needed to exchange the vehicle because it was having issues The car was not working appropriately. The radio was not functioning. Check lights were coming on. The transmission was skipping. The seats would not cool. There was a seal in the back that allowed water to come in etc. etc. I explain this to October and they said that they would be able to exchange the car, but she was on vacation for two weeks.We had made a time and I had come in and she said I was no longer eligible for exchange at that time Which she had promised me prior to coming back in that they would be able to exchange the vehicle, but since her vacation took too long, they now said I could not I had gone in numerous times with numerous sales agents who said that they could help me in which they all lied Another sales representative ******* was sexually harassing me. I have text messages for proof stating that if I sent pictures of myself the owner of the company thought I was cute and would exchange the car for me to send pictures.Later on reported all of this to corporate for them to say that they would help me with this & they did not as well They have refused to fix anything on the vehicle the power outlets dont work. The stereo does not work. The transmission is blown. The seat does not cool & the seal on the trunk lets water in everywhere I have begged them to let me exchange the car for over a year I can no longer drive the vehicle due to the transmission There is a No fear warranty on the *********** am under warranty, but I doubt they will fix the transmission as well I am under ******* ********* bought the car less than a year ago I believe they sold me a faulty car

  Customer Answer

  Date: 04/11/2025

  In addition to my previous complaint, I had just found out within this week that I was sold a car that was in a major car accident that I was never informed of at the time of sale.
  
  I spoke with ***** ********* at ***** who had stated that I need to go through Service and then Service has stated to me that I need to go through **** and then for the past week, they have been avoiding all phone calls from me knowing I still have a warranty with my vehicle
  
  I have tried calling them a few times to figure out what is going on with my vehicle if they are to exchange it if they are handling anything on this car and I have had no response back
  
  I dont know what to do and I do have to work and I have small children I need to provide for currently its been a week. I dont know if I am going to be able to have anything on this car resolved due to this establishment if you could call me at ************. I would appreciate it. I dont know what to do.
  
  I was told the transmission was failing in which they didnt tell me the transmission was the problem in December as well. There is a warranty on this vehicle as of right now and they are not responding back to me. I have asked to exchange his vehicle numerous times I dont know what to do.

  

  Business Response

  Date: 04/21/2025

  The vehicle is being repaired under our No Fear Warranty.  This amount of work will go above the maximum allowable per the No Fear Warranty, and Kunes will make up the difference.

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  That they would cover the difference of what was charged over, but they are not telling the truth in their message to you as they are charging me for it
  

  Alongside the additional problems that were with the car at the time of purchase that they want me to pay for as well

   

  They are not doing as they said they would in their letter to you.

   

  All they are doing is charging me over and making me pay for fixes that I shouldnt have to pay for for a car that was damaged before I purchased it, and I was never notified

   

  If I knew this vehicle was in a car accident I never wouldve purchased it

   

  I have asked them to exchange the vehicle and they have not followed up on me On that as well
  [Please type your response here.]
  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 04/28/2025

  Our apologies as the previous responder had incomplete information.

  The current repair was completed under our ******** limited warranty.  The repair cost $2879.06.  Due to prior claims, her No Fear warranty only had $1712.24 left in the aggregate, so Ms. ******* is responsible to pay the difference.
  I relayed the current issues to the customer and she is authorizing repairs.  I told her that since the total for the current repair is $2879.06 and because she only has $1712.24 left on her transmission no fear aggregate, she will be responsible to pay the difference of $1166.82.  She is going to call on her lunch break this afternoon to pay that amount.  We will not move forward with the repair until we have her payment.  I told her it will take 4-5 days to complete.  She is currently in a rental and we will not be providing her a service loaner.
  

  She has indicated that her stereo and electrical issues have been diagnosed as a problem with the audio module, and that she has the part.  We have answered that we can install for her, and there will be labor charges. 

  Since the vehicle is licensed and titled in Ms. ********* name, the request to return it is not a simple exchange, but we could trade her into another vehicle of her choice.  This would go through a standard process where we evaluate her vehicle and give her an offer.   If the offer is above her loan payment amount, that balance can be put toward a new vehicle.

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  in the last provided message from Kunes, they stated they would make up the difference of the vehicle.

   

  Now they are retracting that statement I never stated I would call them today on my lunch to pay anything

   

  The stereo and electrical issues have been ongoing since I purchased the vehicle and I never stated I had any part for that. They did say when I was speaking with ***** that they were going to take care of that several months ago.

   

  In addition, they stated with their Kunes warranty that due to the fact that this is covered under the warranty, I would be eligible for a service loaner vehicle in which they have not given that to me and have refused to give me one even though its covered under my warranty
  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 04/28/2025

  Service loaners are given when available - there are none available.  As we stated in the response, our responder had incorrect information, and the amounts covered under the warranty were thoroughly discussed with Ms. ******* and ****** ****** from our legal team.   During those conversations, ****** had indicated that Ms. ******* would need to pay for a diagnostic on the radio component, and understood that she had a diagnostic performed and had the necessary part.  If that was a miscommunication, then we can look at the radio issues, Ms. ******* would be required to pay a diagnostic fee and we could provide a quote and course of action for the repair.  

  A radio issue would not be covered under the No Fear warranty.  The recent repair is, but Ms. ******* exhausted the funds provided by the No Fear Warranty.  The No Fear Warranty is well defined, offered at no cost to the customer, and is limited to a finite dollar amount.

  We believe that Kunes has acted in good faith in completing this repair, and no further repairs will be done at Kunes' expense.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my new ****** 2024 Rav 4 in September of 2024 from *********************************** Auto Dealership. After buying i noticed a light brown color that runs down from the rivets of the gas door the week that i bought it. Looked like a grease smear running down the paint inside the gas fill up area. In a couple more weeks the rivets turned orange and started to corrode. My car also has the protective coat installed when i bought they said I needed done with the warranty to be covered I had to pay extra and added on to my loan. The rivets are corroding or dissolving at a fast rate to which the maybe not be any top of the rivet left in a year. I contacted Kunes of ********* about the issue they had me stop in with the vehicle. **** the General Manager and two mechanics checked it out saying there was no way of fixing it because of the rivets would just do that again. I said i was not happy with what they told me after I had just bought it new for $56000. Kunes employee **** General Manager said he would contact *********** to see what they said could be done. **** said that *********** said they would not fix it because it was not covered under warranty. **** then offers to have the corroding/rusted rivets painted by the dealership. Which on a brand-new vehicle should not have these issues. I said i was not happy with painting of corroding /rusted rivets. I then contacted *********** myself and after about 2 months of calling and waiting to talk to an agent about the issue *********** told me there is nothing, they can do to fix the issue. That the dealership has the say on what can be done to fix the issue. When asked by *********** on what i would want done to fix I said have the rivets replaced. The corroding and rusting is going to spread to other parts of the vehicle in time if not fixed or the gas door will fall off. Which ****** replied we will not fix because we stand behind what the dealerships say.

  

  Business Response

  Date: 04/04/2025

  I think we're both stuck a little.  We have been working with our ****** field **** and they have told us only to remove the surface rust and monitor - that no further ***air is warranted.  We do want to see you satisfied, but are advised to watch and monitor.  Lets keep an eye on it and see what happens.  We will re-open the case with our field *** if the issue deteriorates.

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:03/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saw a car on Autotrader. For sale by Kunes / ***********. Called the phone # and asked TWICE if the vehicle was still for sale and STILL ON THE **** VERY SPECIFIC. "Is it still there?"Was told YES. Drove an hour to see the car. "No, we don't have that -- It was sold YESTERDAY. But we do have a lot of cars here that we could show you ....."Just wanted to get us on the lot so they could push other cars. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!

  

  Business Response

  Date: 04/02/2025

  We are very sorry that Mr. ********** time was wasted.  Our General Manager called to try and make amends for the error and offer a gas card as compensation, but was not met with a receptive response.  *************** would like that compensation, we are very willing to provide.

• Initial Complaint

  Date:03/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Kunes Buick GMC of ***************, located in *********, **, for violations of the Truth in Lending Act (TILA), fraudulent misrepresentation, and deceptive lending practices. The dealership, through its representatives, ******** ****** (salesman) and ****** ********* (manager), engaged in fraudulent conduct that resulted in my being entered into a deceptive and unlawful credit transaction. On 12/5/2023 I purchased a vehicle from Kunes Buick *** under fraudulent circumstances. I was misled and deceived into a financing agreement that was not accurately disclosed, violating my rights under federal lending laws. Upon realizing the fraud, I exercised my right to rescind the transaction and formally notified the dealership of my rescission in writing. Despite my legal right to rescind, Kunes Buick GMC has failed to acknowledge or respond to my notice within the 20-calendar-day period required by law. To date, the dealership has not complied with my rescission demand, has failed to return any payments made, and has continued to hold a lien on the vehicle unlawfully. I have also sent a cancellation of power of attorney via mail. As a consumer, I have exhausted all reasonable attempts to resolve this matter directly with the dealership, but they have ignored my lawful request.I am requesting the BBB immediate intervention to enforce my rights and ensure Kunes ***** *** complies with federal law. Kunes ***** GMC deceptive practices have caused me financial harm and distress, and I urge the BBB to take appropriate action against the dealership to hold them accountable for their misconduct.I have attached copies of all relevant documentation, including my rescission notice, proof of payment, and correspondence with the dealership. Please advise on the next steps in resolving this matter.Thank you for your time and assistance. I look forward to your prompt response.

  Customer Answer

  Date: 04/11/2025

  I have not heard anything from Kunes GMC of *************** Not via mail, nor telephone. It's a little unsettling to say the least seeing that under federal law, specifically Regulation Z a company has 20 calendar days to respond to a notice of rescission related to a vehicle loan or other secured transactions. Seeing that nothing has taking place to rectify this issue I am losing faith in the system, and seeing how comfortable companies are by not upholding the law.

  
  

  

  Business Response

  Date: 05/08/2025

  Dear BBB & Ms. ***************** are sorry Ms. ****** is upset with her recent vehicle purchase but I assure you, all acts and paperwork on our end comply with TILA and other state and federal laws.  As an FYI, we (like most WI dealers) use ***** approved forms in are transactions ensuring compliance with these laws.  We also note that WI does not allow for a right to rescind vehicle purchase contracts.  Rather, they are a final and binding contract when conducted at the dealership and are only allowed to be rescinded in very rare circumstances (e.g., the 3 day right to cancel rule (aka "cooling off period") only applies to vehicle sales occurring off-site from a dealership, e.g., off-site tent sales, fairground sales, mall sales, etc.).  Also, as you are requesting specific performance, including payments and lien release, we are not the approving lender and do not have access or the authority on behalf of your stated lender to do any of those things. 
  
  Sincerely, 
  *** *****

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2019 ********** recently purchased with ongoing issue with rear differential jerking action and recently discovered water pump repair, both covered under warranty. Inspection by customer after vehicle showed additional obvious repair issues not caught during inspection. This ongoing issue was presented to the dealer repair shop who claimed they could not find anything. Jerking motion getting worse, returned to shop for repair, NOW to discover it was reported to be dirty filter and now a recently discovered leaky water pump, again not noticed during last visit. The advertised "129 point inspection advertised on the website" should have caught a dirty transmission fluid or filter at that time by checking fluid level during any visit or when the vehicle was accepted by Kunes in the past repair visits. These issues are being discovered now after purchase and should been addressed during previous visits. All evidence and actions of the dealer point to only one outcome, they knew about this issues and did not disclose at time of purchase. I am an auto technician with another service center. I familiar with inspection and how State Law works. The work needs to be done and covered by warranty that came with vehicle.

  

  Business Response

  Date: 03/25/2025

  According to our records, Mr. ****** drove approximately ****** miles without performing any service on his vehicle.

  A complete state required safety inspection was performed on 8/27/24 with ****** miles.  Mr. ****** reported problems ****** miles and eight months later.  We do stand behind our work, but our No Fear warranty (a power-train warranty), does require the customer to ensure that manufacturer recommended service be performed.  

  At minimum, an oil change is due every 7500 miles - and an inspection would have been performed at that time given the opportunity. If the issues existed at that point, it could have been identified and fixed.

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   The vehicle was returned to the service shop within two weeks of the service time for Jerking in the rear differential of the vehicle.  Their shop claimed nothing was wrong. The second time shop visit due to extreme jerking same issue and now leaky water pump found but ignored at last visit. Now that the work will cost more than an oil change, they are using an excuse to get out of this repair. Vehicle may need new rear differential and water pump with will exceed what they want to spent. Their employee lied to me on an email claiming no work done at all. This is not true. New CV axle and lower ball joint replaced, again not caught during primary and secondary inspection of service visit. This one repair will exceed cost and Kunes is lying to get out is warranty. Kunes is responsible for these repair issues not found at time of previous owner trade in and before my purchase of this vehicle.
  Regards,
  
  ****** ******

  

  Business Response

  Date: 03/26/2025

  We believe that Kunes has acted in good faith in this matter.  Our No Fear Warranty clearly states that it is voided if regular maintenance is not performed.  Mr. ****** had no maintenance performed for around ****** miles - twice the interval recommended, and the No Fear Warranty has been voided.

  Service has been done as follows:

  The safety was done on 8/27 at ****** miles
  The customer had a concern of a vibration and rattling noise on 9/28 at ****** miles. Kunes replaced a tie rod end and a cv axle nut at no cost to the customer.  These repairs were not necessary at the time of sale.
  The customer returned on 3/18 with ****** miles on their vehicle and has a concern of hesitation and RPM flare up at times. A transmission flush was recommend to start with, and a leak in the water pump that was not present at the prior visit was found.

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer.

  The CV axle that was replaced is part of the transmission, the same transmission in question, the tie rod is part of the rack and pinion involving steering of the vehicle, the safety option for vehicle making this loose part dangerous, and now the water pump is leaking, coincidentally found at second transmission inspection, which should have been caught at primary inspection and not later after purchase. The transmission and water pump now safely issues that needs to be repaired per warrant. Kunes should not be looking for a reason to void warranty due to expense. Kunes has just admitted working on the car after CSR ******* and service manager **** claimed by email that vehicle has not been repaired since purchased, making this statement a lie to void warranty.
  Regards,
  
  ****** ******

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2011 Grand Cherokee Mar 2024 from Kunes Delavan. First the vehicle was priced at approximately ****** which was well over its market value. That's not the issue just for context purposes. As part of that deal I was told that I had to purchase gap insurance and a warranty or else the lender wouldn't approve my loan. The total request amount of that loan was $******/ 54 month term 28.9 percent interest and my monthly payment was $489 per month. At the point I was in I was attempting to build my credit and was told in a year later I could refinance and get a much better deal. Which I was ok with. Fast forward 1 year now Mar 2025 I return to the same dealership to refinance my vehicle. I was approved to refinance. I paid my original loan down from ****** to ****** in a year. T The total pay off amount was approximately ****** yet again I was told by the finance specialist I would need gap insurance and warrant for my refinance deal to be approved. I signed paperwork that stated my loan was for ****** with 12.9 percent interest 54 month term month payment 414 monthly. After reaching out to the new lender I was told from the underwriter at that time the requested loan amount was ****** and warrant and gap wasn't need as a part of my refinance. Which also leads me to believe it was need as as part of my original loan. I believe Kunes Delavan is using fraudulent and dishonest sales tactics and unfairly packing customers loans. After speak to the new lender they told me I could reach out to the dealership and have a new deal drawn up, and the finance specialist told me there was nothing they could do as far as a new contract. They said I could remove those things online and it would be removed on the back end of my loan but my monthly payment amount wouldn't change. They said they would send a link so I could remove those things which I never received. Kunes sale tactics are dishonest. I will never use this dealership nor refer them again.

  

  Business Response

  Date: 04/16/2025

  We are very sorry if Mr. ****** felt in anyway misled.  Service Contracts and ************* are presented as options, and Mr. ****** did acknowledge these additions.  Both products are, however, cancelable, and we have sent those instructions to Mr. *******  Refunds will be sent to his lien holder and be applied to his loan.  We are very happy that we were able to assist Mr. ****** in his refinancing.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold a lemon vehicle which they knew was a ticking time bomb. Got the car it had a check engine light after a couple of miles went away... ok. I bought the out of state based on car fax and service history but no way the vehicle passed inspection with a check engine light on.. but in the carfax it was serviced and inspected. I got the car needed coolant and also had no gas. Ignored all the signs but pushed thru fast forward to now im driving my vehicle and it just poops on me goes into limp mode. So i call multiple days and leave multple voicmailsno contact...I take it to mopar and guys say ill need a new engine so i call them and contact them and **** says i do not have a extended warranty which is crazy because ***** the guy whom sold the car to me said i did and we discussed it thru text messages. Understand this $25,000 of repairs on a car that i bought 5-6 months ago i took care of the car theres no way i should be driving and then the car become undriveable it just shouldnt happen. They have the audacity to text me to tuen my decent review into a 5 star.... They know the car didnt past inspection but sold it to me then lied about extended warranty.

  

  Business Response

  Date: 03/18/2025

  Mr. ********* purchased a 2014 Jeep Cherokee SRT (VIN #*****************) on August 5, 2024, with ****** miles. On or around January 18, 2025, he had the vehicle serviced at a local dealership for routine maintenance, with no known issues reported at that time.
  On March 17, 2025, Mr. ********* reported an "engine issue" (miles *******) requiring repairs. On March 18, 2025, we informed Mr. ********* that he has a Kunes-provided limited warranty available per policy guidelines. We also provided instructions on the necessary steps to file a claim.
  The vehicle was thoroughly inspected prior to purchase 

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] well since he said 96k miles thats a lie because I the car with **** near 98k miles so seems like a lot of false things happening this company 
  
  Regards,
  
  ******* *********

  

  Business Response

  Date: 03/21/2025

  We do understand the frustration of repairs being necessary, but as we are not local, we cannot assess or assist, but we did provide necessary warranty information.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to cancel my contract with them. They won't fix the engine and I want my $5000 back and they won't give it back. I'm in my thirty day of lemon law and they're not honoring it i didn't bother back to them 3 times im over it i just want my money and them to cancel my contract, I already contact the bank

  

  Business Response

  Date: 03/18/2025

  We spoke with Ms. ***** today and explained that, while there is no 30 day return policy, we will be performing some repairs needed at our expense.  We believe that this matter is resolved.

   

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  got approved for a car then they took it back. After I drove it for about a month.

  

  Business Response

  Date: 03/11/2025

  Credit challenges are difficult, and we believe we communicated with Mr. ******* throughout the approval process.  However, we were given unverifiable information from Mr. ******** and, in the end, could not finalize his financing.  We sincerely apologize if our team spoke disrespectfully to Mr. ******** as that is never our intention.

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Truly this Isn't just about me. The number of people who went through the same is ridiculous. I did not give them any information I did not believe was true. I'm autistic. People with autism spectrum disorder have a very poor sense of time. This being said, After treated the way I was, I feel 100% discriminated against. I was honest and told them about my autism. They treated me like I was stupid. When my battery died again, at the ***********, I told my story to him. He just smirked and chuckled a little. Then explained to me he didn't think it was funny, because he knows personally four other people, who again, like I've mentioned before went through the same thing. I know someone personally who had yet, the same thing I went through, happen to them. They work next door to where I work. The only difference is was she was driving her car around for 3 months before they repossessed the car, and this car was "approved" by the same company, but the car lot they got it from was in ************. I've been VERY open about everything that happened with that poorly ran business. Legally, You do not let that person leave the lot unless they are FULLY APPROVED for the vehicle.  What is happening here is ILLEGAL. Rest assured, until if this is not properly investigated, I won't let this go. My next step is contacting the office of the secretary of state. This isn't something you should even be ALLOWED to do to people. Mentally it destroyed me what they put me through. I'm taking this very seriously. This business is just scamming people. If this isn't looked into, I WILL keep find points of contact with anyone I need to, to make sure this doesn't happen to anyone again.
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 03/12/2025

  We are deeply sorry that Mr. ******* feels he was not treated appropriately.  We train and coach our team to be kind and respectful to everyone, and that is not the treatment we expect.   Buying a car with credit challenges is tricky, and we do allow customers to leave in our vehicle on a dealer plate as we finalize a deal.  Unfortunately, despite our best efforts, some deals cannot be completed, and we do need to get the car back and return the customers car.

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I attached a picture of the car with MY plates on them, They had said they switched the plates that were in my name on to the vehicle I was "approved" for. These people keep lying. and I have physical proof of my plates on  the 2022 ***** cruise I drove off the lot with, with MY plates. Again another illegal move that this dealership, and the rest of kunes dealerships do. It's unfortunate that these people think they can play "God" with not only peoples money, but their mental and physical well being as well. For me, This was a very hard hit. Like I said before, if this isn't looked into, I'm more than happy to get the secretary of state involved.
  
  Regards,
  
  ****** *******