Business Profile

New Car Dealers

Kunes Auto & RV Management Group

Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

249 total complaints in the last 3 years.
93 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new motorhome from the dealership on 01/17/2025. Paid them in full for the motorhome. They over charged me on the licenses plates by over $1,000.00 I complained, but they said it would be corrected any I would receive my refund shortly. It has been almost 2 months AND I STILL DO NOT HAVE A TITLE TO THE VEHICLE OR A REFUND ON THE AMOUNT OVER CHARGED.
Business Response
Date: 03/11/2025
Thank you for reaching out, and we do apologize for the delay in your vehicle tags and title. They were sent via ***** yesterday (3/10/2025) as well as the title being registered with the Iowa DMV.
We do believe that the registration fees are accurate, however, if there was a mistake in the system, the Iowa DMV will refund the balance.
Again, we do apologize for the delay, but believe this matter to be resolved.
Customer Answer
Date: 03/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

AS YOU CAN SEE FROM THE ATTACHMENT KUNES RV OVER CHARGED ME BY $1,791.92 FOR LICENSE AND SALES TAX ON MY NEW MOTORHOME PURCHASSE.
THIS IS HIGHLY UNPROFESSIONAL AND UNACCEPTABLE TO BE OVER CHARGING CUSTOMERS AND KEEPING THE FUNDS FOR AN EXTENDED PERIOD OF TIME.
My local treasurers office contacted me to give me a copy of the registration that they just received and processed today (03/11/2025) BUT were instructed to mail the title back to the sellers....??
I STILL HAVE NOT RECEIVED BY TITLE FOR THE VEHICLE PAID IN FULL AND HAVE NOT RECEIVED MY REFUND OR COMPENSATION FOR THERE GROSS MISCONDUCT.

Regards,

***** *******
Business Response
Date: 03/12/2025
Thank you for your patience. We have again reviewed the file, and have found the error and overcharge. We have spoken with Mr. ******* and are sending him a refund today. We believe that this will resolve this matter.
Customer Answer
Date: 03/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did receive the refund for the overcharge on my motorhome purchase. But still over 60 days AND DO NOT HAVE A TITLE TO THE VEHICLE PAID FOR IN FULL OVER 60 DAYS AGO.

Regards,

***** *******
Business Response
Date: 03/18/2025
Yes - sorry for the delay. We received it yesterday & it's going out today to Mr. ******* via Fed Ex, tracking number: ************
Initial Complaint
Date:03/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live in *********** ,Mn. On Friday February 21 I made a 5 hour trip to buy a new truck from Kunes GMC, located in *********, ***We completed the deal and I left the dealership around noon the same day. I drove back to ************On Sunday I decided to wash the vehicle to remove road salt and dirt.I found that there were several scratchs in the bed of the truck. These were not visible at the dealership as the sun was shining on the bed and they were not seen.On Monday, Feb. 24th I messaged ***** Abodel-***** (sales manager) pictures of the damage and asked him about resolving the issue. I heard nothing from him until 3 days later. He asked if I was available for a phone call. He has yet to call me.On Feb 26 I emailed ******* ****** (general manager) the same information and pictures. Never heard back from him
Business Response
Date: 03/11/2025
Mr. ****** is out of town for some time, but we have made arrangements with a local vendor to install a spray bed liner, and will cover the expense when he is able to make arrangements. We believe this will resolve his issues.
Customer Answer
Date: 03/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
Kunes has sent me a email stating that they will pay a vendor to make the repairs on the vehicle. They statefind a vendor, have repairs made and send us the invoice and we will process it for payment.
I have found a vendor but their policy is that repairs made must be paid for before the vehicle is returned to its owner.
i have shared the vendors info with Kunes and Kunes info with the vendor. The vendor has made several attempts to contact Kunes, but he is unable to speak to anybody.
i cannot close this case until vendor has been paid for the required services.

Regards,

******* ******
Business Response
Date: 03/21/2025
We have confirmed that the local bed liner company has received our payment. We believe this matter to be resolved, or at least in Mr. ******* hands to complete. Thank you
Customer Answer
Date: 03/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
Date:02/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Milwaukee Sale tax when live in ***********I pay 7.9 percent on Purchase of 2024 Nissan Rogue SV FWD After Purchase I told ***** T finance person that Over charge but he say go on DMV record I check my NEW DL in 2024 Yes there is error.I got corrected in ******** base and return to get first free oil change.Told ***** T is was corrected his boss Told be return to finance company ********************** of ********** I check them on amount time fail get refund base loan holder time frame to process. I call yesterday and told call back in morning from another person but fail do return morning call. KUNES AGREE THEY OVER CHARGE ME ON TAX FAIL REPAY AMOUNT LOAN HOLD AND FAIL RETURN PHONE CALL AS PROMISED. They did return another amount directly to on plate charge on registration $145.00 However, they refused return sale tax error $491.?? To me but return to ********************** of ********** not done so and has no return phone call next day to me. I told I would need verified the loan holder got money back, which not after waiting over 10 business day and faill to return promise Phone about check issue in morning as promised. They over charged $491.?? Unknown cents to me or ********************** of California the loan holder. NOTE they refuse return money in check directly to me. Which this verified return fund to loan harder, but they fail to return to them with ample time allow loan holder to process over charge state sale tax that pay High interest rate on today. They fail return phone this morning on Feb 14 2025 as promised note car was purchase on January 10 2025
Business Response
Date: 02/21/2025
The $491 has been returned to the lien holder and we believe this matter has been resolved.
Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 24th, 2024 Kunes Failed to use shutoff switch located in Trunk of the right hand vertical trim panel of 1997 ************************* Series during a routine maintenance oil change causing damage to rear air suspension system ***** **** and I picked up TownCar Together ******* TownCars rear vehicle height was inches off of the floor outside of parts office. Kunes admitted their failure to turn off switch in trunk. During this Oil Change it was discovered the Oil pan was leaking. Instead of scheduling necessary Maintenance they instead sent me on my merry way could not get me out of their business fast enough. Due to the damage to the rear air suspension on August 24th, 2024, brake line broke above rear axle. Kunes towed *************** to their business in September 2024. **** ***** ******** ******* ******* **** *** ***** are All Involved. More Recently, on Januaruy 31st, 2025, Kunes ******************************** to *********************, Leaving Keys to vehicle in an unsecured Mailbox without prior arrangement. The keys to vehicle are missing. Kunes received keys when car was dropped off on January 8th, 2025. Appointment was scheduled January 2nd, 2025 when I drove ******* to Kunes around 9:00AM as CHECK AIR SUSPENSION LIGHT ON IN DASH. Kunes is Embellishing Facts surrounding Leaving Keys to *************** on January 31st, 2025, in unsecured mailbox on my property, ***************************************************. ******* is obstructing other vehicles from access to Property. Please Help! I can not move the car, Kunes did not provide an Exit Maintenance Ticket, as ******** ******* Stated on February 1st, 2025, when Family Friend ***** **** traveled to Kunes to receive Maintenance Exit Ticket was not ready.
Customer Answer
Date: 02/24/2025
Consumer is requesting that her rear "air ride" suspension be repaired on her vehicle, and she needs a new key cut as she currently does not have a key for the vehicle.
Business Response
Date: 02/28/2025
We are responding to the complaint submitted by ***** ******* regarding their service experience at Kunes Auto Group. After a thorough review of the claims, we deny all accusations of negligence or wrongdoing.
Our team performed the requested services professionally and in accordance with industry standards. At no point did we act improperly in handling the vehicle or its return. Regarding the return of the vehicle on January 31, 2025, our dealership followed standard procedures, and we do not accept responsibility for any alleged issues related to key placement or vehicle accessibility. We did have local *********** police involved in helping us return the vehicle back to ***** *******.
While we regret that ***** ******* is dissatisfied, Kunes Auto Group has fulfilled its obligations, and we consider this matter resolved.
Sincerely,
*** *****
General Manager
Kunes Auto Group
Customer Answer
Date: 03/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

**SEE ATTACHED DOCUMENTS**

Regards,

***** *******
Initial Complaint
Date:02/04/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 20th 2025 i purchased a vehicle at kunes and was decived. I was told the car was ********* and after I signed the loan came out to ******** They also had me forge signatures for the co-signer. I haven't had the vehicle since the 22nd of January 2025 because there were deficiencies with the vehicle. I've contacted the seller and have been ignored.
Business Response
Date: 02/05/2025
Weve spoken with Mr. ******* an believe this matter has been resolved.
Customer Answer
Date: 02/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** *******
Initial Complaint
Date:02/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
dealership is refusing to refund my ************* coverage. i refinanced my auto loan through my credit union vs the one that Kunes financed me through. when i asked for reimbursement for the 1200 dollar ************* from Kunes finance manager they said that the bank reimburses me. I contacted the bank and the **************** whom both told me that Kunes needs to cancel that. I have sent the cancelation form to Kunes finance department via email, along with calling and leaving a message. Kunes is refusing to return my calls or emails.
Business Response
Date: 02/11/2025
We're very sorry for a lack of communication. We have contacted Ms. ******** and told her how to cancel her products. We expect this matter to be resolved.
Initial Complaint
Date:02/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my 2019 ********** Tiguan from Kunes a little over a year ago at ****** miles with no fear warranty. End of summer was dealing with a leak with the cooliant. Kunes said everything was fine and filled the cooliant back up. A couple months later my cooliant was gone fast again. Took it in and there was a leak in my water pump. Kunes said it was covered and ordering parts. Then 2 weeks later gave them a call about when the parts would come in to them telling me that now its not covered. Been calling kunes about how they lied and have false advertising with the no fear warranty. Then noticed my type of car which is a 2019 ********** Tiguan water pumps have been recalled and was never told that by seller or manufacturer and theyll only replace it if mileage is under ****** miles. Which I couldnt do since I bought my car at ****** from them so I already exceeded that. I was with held information and lied to about my car being covered for the water pump. Would like for my water pump fixed and covered by kunes and the manufacturer since they withheld information for me to be able to get it replaced and it would be covered.
Business Response
Date: 02/03/2025
We're sorry for Ms. ******** frustration, and sorry if one of our team members initially indicated that a water pump would be covered by our No Fear Policy.
The vehicle did not have a recall at the time of sale - Kunes does check for all open recalls regardless of vehicle brand. Rather ********** extended their warranty for certain repairs up to ****** miles. For situations like this, consumers and dealers need to prove a failure in the part, and repairs cannot be done pre-emptively. When the vehicle was in our possession, no problem with the water pump existed, therefore there was no repair to make. As this was not an official recall, and there was not an existing problem with the water pump, Kunes was not aware of the warranty extension. Any further cure, however, would need to be done through a ********** dealer, and unfortunately the Kunes Auto Group does not have one to assist.
At the time of sale (October 2023), Ms. ****** was offered and declined an extended service contract. We do include our No Fear Contract, but that covers ****************** needs only, which is clear in all No Fear documentation.
We are very willing to assist Ms. ****** with needed repairs, but do recommend that she visit a ********** dealer if she feels that that the manufacturer is responsible.
Initial Complaint
Date:01/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a brand new vehicle from Kunes Buick/GMC of ********* on 1/9/2025. We were required to pay for a theft warranty which we tried to decline. They insisted that we didn't have a choice that it was mandatory making it sound like it was some sort of local law/ordinance requiring it. When I spoke to them the next day they stated it is just company policy and that I signed the paperwork so nothing they can do about it. In addition they hid from us until final purchasing agreements were signed that they had applied a ceramic coating to our vehicle. The listing for the vehicle we were purchasing did not have any information about this which increased the price of the vehicle by $4000. Prior to meeting w/ the financial person to sign the paperwork and writing the final check we were asked if we wanted the paint protection by our salesman. We declined and he said no problem. Paperwork showing price of the vehicle minus rebates/trade in/down payment was shown to us as well and did not indicate this extra $4000 for paint protection. This company uses deceptive practices and false advertising. They told me they apply the paint protection to all brand new vehicles as a standard (which adds $4000 to the price) yet no listing on their website indicates this and their salesman selling us our vehicle didn't even know about it. We would like the theft warranty to be canceled and refunded as we were not given a choice to decline despite stating we didn't want it. In addition the $4000 for the paint protection should be covered by them as they hid the fact they had applied it until we were paying. This company needs to start advertising correctly so customers are aware of actual prices before walking in to pay.
Business Response
Date: 01/31/2025
Thank you for reaching out. We are refunding Mr. ******** purchase price of the CermaPlate and LoJack. We have spoken to Mr. ****** and believe that this does resolve his issue.
Customer Answer
Date: 02/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:01/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Truth in Lending Disclosure from the consumer credit transaction that I was provided on April 30, 2022, by the Lender discloses a grossly inaccurate APR and Finance Charge. If the disclosed APR is correct then the disclosed Finance Charge is understated; or if the disclosed Finance Charge is correct then the disclosed APR is overstated. In either case the error is far outside of the allowed tolerances. If this transaction was closed then the lender committed a crime, and if the transaction has not closed then I have been deceived by the Lender and I rescind the contract. The institution has apparently violated the Truth in Lending Act by overstating the APR, and understating the Finance Charge on the institution provided Settlement Disclosure to Loan number *****************. I calculate an APR of 13.7%, however the lender disclosed an overstated ********%. I also calculated the sum of 6 yrs of all principal and interest payments of ****** then subtracted the amount financed ($26,018.82) as the principal, leaving the interest total of $21,360.78, which is more than the stated finance charge. This proves that the disclosure Finance Charge is understated.
Business Response
Date: 01/31/2025
We have a deal originally on 4/27/22 on a Jeep compass with a lower rate but the customer actually purchased on 4/30/22 a Buick Envision. The calls on these vehicles are different. One with a lower rate and the Buick at the 21%. The customer is blending the first and second deal together. The deal she purchased is *******, which shows the rate at 21.9%. This is the deal that was funded. There were several options presented and one she selected is the Buick at 21.9 making a payment of ******.
Our General Manager will reach out to Ms. ******* to discuss everything and make sure we're understanding her concern correctly. If there is an error with the lender, we will connect her with a manager from the bank.

Customer Answer
Date: 02/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am submitting this amended response to my previous complaint regarding TILA violations by Kunes Country Auto Group of Macomb****** Deal Number: *******. Initially, my calculations were based on simplified formulas that did not align with the federally required actuarial method. Upon recalculating using the correct actuarial method, I have found that:
This discrepancy also results in inflated monthly payments and total finance charges beyond what is legally permissible.
I have attached the recalculated data for your review. This error constitutes a violation of TILAs disclosure requirements, and I request that this amendment be considered as part of my active complaint.

1. Disclosed APR Information:
Disclosed APR: 21.90%
Disclosed Finance Charge: $21,360.78
Amount Financed: $26,018.82
Total of Payments: $47,379.60
Monthly Payment: $658.05 for 72 months

2. Correct APR Calculation Using Actuarial Method:
Method Used: Internal Rate of Return (IRR) applied to cash flow sequence, which reflects the federally required actuarial method under TILA.
Inputs:
Initial Loan Amount (Amount Financed): $26,018.82
Monthly Payment: $658.05
Number of Payments: 72

3. Calculation Results:
Calculated Monthly Interest Rate: Approximately 1.8565%
Calculated APR (Annualized): 22.28%

4. Discrepancy Identified:
Disclosed APR: 21.90%
Calculated APR: 22.28%
Difference: +0.38%

5. TILA Compliance Threshold:
TILA allows an APR discrepancy of up to *****% (1/8%).
The identified difference of 0.38% exceeds this threshold, constituting a clear violation under the Truth in Lending Act (15 U.S.C. 1606).

6. Impact of the Discrepancy:
This discrepancy leads to inflated finance charges and a higher cost of credit than disclosed.
Consumers are misled regarding the true cost of the loan, which directly violates the Truth in Lending Acts purpose of promoting transparency and informed financial decisions.

The attached Buyer's Order (2 pages SEE ATTACHED) outlines the CASH PRICE of the car, but when comparing it to the Retail Installment Contract (2 pages SEE ATTACHED), the finance charges are disproportionately high, suggesting manipulation of numbers to mask the true cost of financing. The disclosed APR does not reflect the true cost of financing, partly due to inconsistencies between the Buyer's Order and Retail Installment Contract. Optional fees appear to have been financed without clear, itemized disclosure, which violates TILA requirements.

Please use administrative enforcement actions to punish this wrongdoing including but not limited to:
. Full reimbursement of all payments made, including the finance amount and finance charges.
. Clear title delivery of the vehicle.
. Compensation for damages due to deceptive practices.
. Provide a complete remedy in equity

. Case Law Supporting Remedies:
********* v. ********* (2009): Borrower received rescission and reimbursement after APR misrepresentation exceeded TILA tolerance limits.
******** v. Countrywide (2012): Clear title granted, along with statutory damages, due to hidden finance charges and improper disclosures.

I have attached a copy of the RETAIL INSTALLMENT CONTRACT (2 pages) and BUYERS ORDER (2 pages)

Regards,

***** *******
Initial Complaint
Date:01/22/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Discussed purchasing and trading particular vehicles. Got financing approved and was told the deal was good to go, pending seeing my trade in person as I am 90 miles away. I spoke with *****, the sales manager on Friday and made an appointment to do the trade and pickup the vehicle the following Wednesday on my day off. Even received a confirmation text the morning of confirming the appointment. I drove the ************************************************************************************************************ know. Didnt even feel remorseful for what happened, only said mistakes are made.
Business Response
Date: 01/23/2025
We are very sorry for Ms. ********* frustration. Our team was apologetic when she arrived, but also indicated on Friday when she made the appointment that we were not holding the vehicle, and a sooner appointment would be preferable for such a desirable vehicle. We apologize that we did not fully understand that the particular vehicle was the ONLY vehicle she would consider. Many customers look at multiple vehicles.
We would be willing to offer a gas card to Ms. ******* as a token of apology for her frustration - if she could call our General Manager, **** *******, at ************, he would be happy to assist.
Customer Answer
Date: 01/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
There was ABSOLUTELY ZERO mention of them not being able to hold the vehicle for me nor was a deposit ever mentioned until I had arrived at the dealership. When I spoke with the sales manager *****, none of that was discussed and he WAS aware that was the ONLY vehicle I was interested in. We had completed financing approval using that vehicle and I told him I couldnt come until Wednesday as that was my day off and I would be over to pick up the vehicle. That is the reason an APPOINTMENT was set up so I would come at that particular time to pick up that particular vehicle. I have seen and heard from multiple others that this exact same issue has happened to them and they had already even signed paperwork when their vehicle was sold out from under them. This vehicle was sold THREE days before my appointment and no one even made the attempt to let me know it was no longer available.
Regards,

***** *******
Business Response
Date: 01/23/2025
Again, we are very sorry for your disappointment, and if we can offer a gas card for your trouble, we are willing... our General Manager has left a message to discuss. With signed paperwork, we would never deliver a vehicle to another buyer. In this case, however, we did not have any signed paperwork.
Our team should have called prior to your appointment and missed that opportunity, and for that we are sorry.
Customer Answer
Date: 01/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

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Kunes Auto & RV Management Group is BBB Accredited.