Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Hyundai of Quincy

  207 N 36th St Quincy, IL 62301-3742

  
• 

  Kunes Auto & RV Management

  1900 Avenue of the Cities East Moline, IL 61244-4123

  
• 

  Kunes Country CDJR of Sterling

  3200 E Lincolnway Sterling, IL 61081-1773

  
• 

  Kunes Country Chevrolet Cadillac of Delavan

  1231 E Geneva St Delavan, WI 53115-2002

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly received physical spam mail sent to a ****** ***** but at my address from Kunes auto group affiliates. In spite of many cease and desist notifications both written and by phone, this junk mail keeps coming. I have notified the *** and WI Attorney General previously on several occasions. Also cannot upload documents on some websites showing the spam I am receiving.

  

  Business Response

  Date: 01/20/2025

  Thank you for reaching out, and my deepest apologies.  I did see the materials you sent to ***** Kunes, and will track down the company sending (it appears to be from ** in our name).  As we do work with a number of marketing agencies, please do reach out to our CMO at any point to show our errors - ******** *****, CMO, *********************************************.  ************

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 2023 we purchase a new camper that was from prior year. So it is a 2022 *************** Feather but we have all new warranty. Right from the beginning we had isssues with camper and it was like pulling teeth to get them to fix. Fast forward this year our Refrigerator stopped working correctly and a few other issues that we wanted fixed before warranty ran out in Jan 2025. We took camper in Sept and did not get it back until Dec. They had to winterize it because they kept it so long. They said they fixed and replaced items but how do I know. it is cold out and I can't check it. They told me I would get new Refrigerator but instead they say they fixed it??? So when I called them for the 20th time they finally said it was ready for pick up and I said I will be there that afternoon or next day. During business hours. When I arrived the business was locked up due to Moving to new location and that is why it took them so long to get my camper done. I called the number and I was really upset. They sent someone down to get my keys. She never offered a bill. Fast forward to 2 weeks later I get a phone call why did I not pay? I never got a bill. Now they sent me bill but as I said I can't check to see if anything is working or not untill spring. Now my warranty has run out. What I am asking is extension to warranty and for them to finish the job like they promised before we need it again. I know that a door inside still is not right. If they can't fix it then replace it. I will pay the bill when I have my camper in working order. I think they sold me a lemon but slowly we are getting this in order. I love my camper but I should not have to fight to get what I paid for. I will send billing information but they did not put on the bill all the stuff they were to do so it makes me wonder if they did it,.!

  Customer Answer

  Date: 01/22/2025

  Just a update on my disbute with Kunes ** ******** Wi. I started a complaint. I got your email to contact them to work things out. They called me left Voicemail for me to call ****** back. For 3 days I have tried to reach her. Each time I am told she is in a management meeting or on the phone. This last call I heard the man call her name put me on hold and transfer me to her voicemail. I once again left a message. Just so you know this is what they do. I will continue to call each day to see if she will talk to me.

  

  Business Response

  Date: 01/23/2025

  Thank you for reaching out, and we do apologize for Ms. *********** frustration during our move.  That was indeed an extraordinary circumstance, and we are sorry we did not offer excellent service.  We have attempted to reach out to Ms. ********* regarding this complaint, but have not been able to connect.  We will continue to try to speak with her and make sure everything is understood.
  
  
  Regarding extending her manufacturer warranty, we are not able to do so, and it is out of our control as it is an agreement with Ms. ********* and Jayco.
  
  
  However, we do understand her inability to confirm that repairs were done to her satisfaction due to the winter, and we would like to assure her that we stand behind our repairs, and if any item that we previously performed repairs on needs attention in the spring, we will perform the work to her satisfaction.
  
  
  As for an outstanding balance, these charges are for necessary maintenance recommended by the manufacturer to extend the life of your RV, and are due for payment to Kunes RV.  We are happy to discuss every line item when we are able to connect.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car but was running late to work. The finance manager told me to sign documents so I could get out the door as quick as possible. He knew my payments needed to be under $500 and that I wasnt getting any extras. He put an X at the bottom of pages and told me where to sign and initial. I did and left with the vehicle to get to work. When my payment plan came in the mail it said it was for $6000 more than I agreed too I called the store they said I bought the warranty and I never did but he must have had me sign paperwork I didnt want to taking advantage of the fact I was in a hurry.

  

  Business Response

  Date: 02/06/2025

  We've reviewed all paperwork and do not see any discrepancies on our end, but we are very eager to speak with Ms. ******** and clear up any misunderstandings.  We have tried to connect, and the timing hadn't been right.  *************** would like to call **** Courneilson back at her earliest convenience, we are confident we can resolve her concerns.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kunes sold me a 2018 F150 Lariat equipped with a 3.0L Powerstroke diesel. The truck was located in *********, ** and I reside in ***********. Kunes inspected the truck, and even sold me an extended warranty. Upon delivery of the truck - A replaced engine, which wasn't disclosed prior to sale - Leaking charge tube (oil leak)- Oval non-factory tires, which had to be replaced - Visibly blown rear shocks leaking oil - All diesel emissions had been deleted prior to sale, voiding my paid warranty Fast forward to today, the turbo failed at 33K miles. I attempted to file a claim on the extended warranty Kunes had sold me, except the warranty was cancelled because the emissions systems had been removed. Kunes sold me a lemon, lied to me in writing about the emissions being removed, and sold me a worthless warranty on top of it.

  

  Business Response

  Date: 01/14/2025

  We are sorry for any frustration.  Mr. **** will be bringing in his truck this week, and we will perform this repair at our expense.  We believe he is satisfied with this resolution.

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED THE VEHICLE ABOUT AUGUST 6 2024 AND WENT TO SIGH ***** WORK AND THEY ADDED ALL THE WARRENTY PROGRAMS I FINNALLY ASKED ABOUT THEM. I AGREED TO THEM ALL. ****** TOLD ME I HAD A 9 YEAR ******* MILE BUMPER TO BUMPER WARRENTY AFTERI WAS GOING OVER THE ***** WORK IT ONLY SAID THE WARRENTY WAS ONLY ****** O TEHMILE 4 YEAR WARRENTY. I HAD TALKED T0 THEM ABOUT THE ***** PROGRAM AND THEY AGREED TO REFUND $11OO BACK TO **** CREDIT 3 MONTHS LATER I WENT INTO FIND OUT WHY IT HAD NOT BEEN PROCESS. THEY SAID ***** WORK WAS WRONG THAT WAS WHEN I TOLD THEM TO CANCEL ALL WARRENTYS ON ABOUT 11-10-24 I WAS TOLD IT WOULD BE PROCESSED 2 OTHER TIMES I STOPED IN TO ASK ABOUT IT AND WAS TOLD DIFFERANT PROBLEMS I EVEN CALLED **** TO FILE COMPLANTS, I SPENT OVER $12,000 ON THE WARRENTYS. I STOPED IN ON JAN 2 1025. AND WAS TOLD A DIFFERANT STORY. MY GOAL WOULD BE FOR THEM TO REFUND ALL OF THE WARRENTY MONEY TO **** CREDIT. I FEEL I WAS LIED TO FROM THE FINANCE **** ON A COUPLE OF OCASSIONS AND I SHOULD NOT HAVE TO PAY A FEE TO CANCEL ANY OF THIS

  

  Business Response

  Date: 01/14/2025

  Thank you for reaching out, we are very sorry if you feel that you did not receive what you intended... we have reviewed your contract and files, and all look in order, so we're not sure what broke down.  

  Regardless, we have refunded all cancelable charges, dated back to your original request.  We hope this resolves the matter for you, and would be honored if we have the opportunity to serve you in the future.

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 
  i want to know the amount  of the refunding went to the  business in early November  to talk to them about cancellations and got no response plus I feel I was not told the procedure for the cancelation and I was not told about the fee. and by my records  I was charged around $1000 for the  cancelation 

  Regards,
  
  ***** *****

  

  Business Response

  Date: 01/24/2025

  We have issued refunds for Mr. ***** and have spoken with him.  We believe all fees and refund amounts are understood, and believe this matter to be resolved.

  Customer Answer

  Date: 01/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  untill I receice payment or payment is issued to **** credit I will not close or sigh off on this complaint they told me the check was mailed 10 days ago. I talked to **** credit on 1- 24 -25 and they have not received any payment from kunes **** to resolve this complaint the money due is almost .$11000 untill this is repaid  i will not sign off on this complaint ID told this to *** ****** at kunes **** on 1-24-25
  Regards
  
  ***** *****

  

  Business Response

  Date: 02/19/2025

  The attached refund was sent to **** in late January.  We believe this matter is resolved

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  i will not accept the company responce I notified the company early November 2024 not in January 2025 there finance person did not respond to me for almost 3 months and then charged me $1000 to cancel the warrantyS I felt I was lied to and  taken advantage of i feel I'm owed at least $700 more of a refiund
  Regards,
  
  ***** *****

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/26/24 called the dealership to check availability on a truck, was told it was available and also noticed the trucks pricing was listed at different prices on different sites, Cargurus $28,279, Kunes $31,129. The pricing was not an issue as they agreed on the lower price, so and appointment was made for 12/27/24 at 4:45 pm. On 12/27/24 10:14am i received a phone call verifying my appointment, which i confirmed. 12/27 at 3:48 i texted stating i was on the way and i asked if truck was available and ready to be looked at and received a message back stating sure is, see you soon. Upon arriving to the dealership i told them i was there to look at the truck which they set me up with a sales *** and that is when he told me the truck was sold 12/26. The dealership made 0 effort to notify me about the vehicle i was driving over an hour and a half to get was gone and was told 20 minutes before arriving that it was available, which was false. They then proceeded to try and talk me into a different vehicle acting like it was no big deal that 3 hours of mine and my brother in-laws time and gas was completely wasted. Dealerships like this need to lose their license as it it completely inconsiderate and false advertising as the vehicle is still listed for sale.

  

  Business Response

  Date: 01/03/2025

  We are very sorry for this unfortunate inconvenience.  *********** should update automatically when a vehicle is sold, and not sure why our team did not see that prior to confirming with you.  Our General Manager, ***** ********* has been trying to connect to offer you a gas card for your trouble.  If you could connect with him, we will gladly provide.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2022 I bought a ******** xt4 2019 premium luxury model. I traded in my 2020 civic ex. Within 24 hours of driving off the lot, I had a nail in my tire and had to replace the whole tire out of my pocket. Months later in July, I get a notice from my salesman that the registration wasnt switched and needed me to sign paperwork. I submitted it and went on. Come to find out as I went to renew my registration, state of il didnt allow me to because my car was never registered. I brought this information to kunes at my oil change. They told me its because I never completed forms. I had proof via email I submitted it back in July. As I was there, I completed the forms AGAIN. After 3 hours of being there for my scheduled oil change, I left. I got less than 2 miles away and noticed my vehicle was shaking driving 37 mph. I drove off the road. Immediately turned around and went back. Service **** admitted they didnt tighten my tires after a rotation and sent the tech home who was working on my car. They solved my issue by giving me 3 free oil changes and apologized. Shortly after that I had an engine light come on. We had the car assessed by the same Kunes who charged $175 for it and said it would go toward parts. Not too long after the assessment, my alternator goes out 13 months after purchase. I replaced that out of pocket for $960. My car was towed to a dealership in ******** because I was done dealing with Kunes. They replaced my alternator there. Also told me that the part for the engine light was under warranty. I never got my money back from Kunes. Today, 2 years and 9 months later, I tried to trade my car in. Come to find out. There is a previous accident reported on my vehicle. Kunes did not provide me with this report as they told me it was clean! I would have NEVER purchased a $42,000 car with an accident! So much emotional damage over this along with money dumped into this car. I was deceived so badly.

  

  Business Response

  Date: 12/18/2024

  We're sorry for your frustration.  Vehicle history reports are provided by outside companies, and do indicate that they may not have complete information.   In February of 2022, Kunes used AutoCheck to provide vehicle history reports.  AutoCheck is a very reputable company run by ********, and we would have presented all information available to us at the time.   Kunes now supplies ****** reports - another reputable company.
  

  If an accident wasn't disclosed on the AutoCheck report, Kunes would not have been aware of the accident or its extent either.  We see the accident report on CarFax is listed as very minor damage.  Left side impact involving left front impact with another car - It hit a parked motor vehicle.  If repaired this should not effect the value of the vehicle. 

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******* *****

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not accepting that you will not take responsibility for any of the issues my vehicle has had since purchase, starting the day I bought it with my flat tire and paperwork, then running me off the road with your service department being inexperienced. I received the auto check report from another dealership who indeed did say that accident decreased my car values worth. This accident was indeed reported in 2019, well before I purchased it. I feel very deceived by Kunes. This was my first vehicle PURCHASE. Not a lease. And it was the worst mistake I have made financially trusting you. I had no clue about all of the fraud and incidents your dealerships have had and I truly believe I was a victim of that behavior. 
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 01/03/2025

  We are very sorry for any frustration, but wholly unsure of what refund is expected.  Our General Manager, ***** ********, has tried to connect without success.

• Initial Complaint

  Date:12/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was provided with a ceramic paint protection that the dealer could not removebecause they do this to all their cars. They instead of removing the addition, took some money off the price of the car. The car has not had this process/ application done yet, and I have come to find out it is an insurance policy against scratches/ tears/ cosmetics. I was clear I did not want this and they told me it could not be taken out of the deal. The package was $1299 and I found out the next day when I requested a copy of the contract (which they never showed me there) that it can not be a condition of financing or purchasing the car. I was never given a contract prior and only got it after I requested. I have a recording of the salesman on the phone telling me similar. I am really disappointed and feel like my rights as a consumer were violated based on the way I was explained this extra addition.Once again- they told me it was a coating, it was never applied to the car and they want me to come back and have it done. I already paid for it. I have found out that it is an insurance policy against cosmetic damage. They have told me I dont even need to get the coating for the policy to still be active.Really all I want is a refund on this package as I feel I was mislead and was clear I didnt want this additional cost to begin with, but was told it was part of the deal and couldnt be removed. The first part of the conditions (which I was not shown) states it cant be a condition of buying. I digitally signed and did not see this until I requested it the next day. Thank you

  

  Business Response

  Date: 01/16/2025

  We apologize for the frustration, but we have spoken with Mr. ****** and have issued his refund.  He should receive it shortly, and we believe that this matter is resolved.

  Customer Answer

  Date: 01/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:12/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6, 2024 I went to my appointment at Kunes Country ******* of ****** in ******, ******** in response to a sales offer I received via email from the dealership. Once we test drove the vehicle we were told the price was $5,000 more than the offer that had been emailed to me, classic bait and switch. Only after showing the email to the salesman and insisting they honor the deal offered and multiple attempts at getting paperwork with the correct amount did they finally honor the amount. Although they then reduced their offer on my trade in. There is a star crack in the windshield approximately 1 1/2 inches in diameter in the driver's line of sight. We were told it would be repaired. Then we were told it had already been repaired. Then when we asked for a receipt for our insurance company to prove it had been repaired, we were again told it would be repaired. The sales documents given to us state "we owe" (Kunes is the we) a windshield repair. We were told to come back for an appointment on November 18th for the repair. On November 8th we received an email from **** ***** with a receipt attached showing the Kunes service department repaired the windshield that day with less miles on it than when I bought it 2 days earlier. Clearly fraud and I replied I would keep my appointment the 18th. When I arrived on the 18th it was clear no appointment had been made. I was told the glass shop didn't have the new windshield yet. I was put in a loaner car and told it would be a few days. I called the 21st and was told it was repaired, not replaced, because they didn't want to pay for a new windshield, and looked the same. When I got my car back it still had the same star crack in the driver's line of sight and was covered in berries and bird p*** The entire experience was horrible and included much more deceitful practices than what I have room to write about here. Kunes left me with a safety issue on my vehicle that they promised, in writing, to fix.

  

  Business Response

  Date: 01/08/2025

  We are very sorry that our team members did not take care of this already.  We have spoken with Ms. ******** and will be replacing her windshield.

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, 11/29/2024, I attended a Black Friday event at Kunes Antioch location. I informed the sales representative who assisted me that my purpose for attending the event was that I was looking for an inexpensive vehicle to purchase for my daughter to drive. I selected a 2004 ****** Sequoia with a price of $1499.00. I was informed (and it was clearly displayed on the vehicle) that the brakes were bad. I asked the sales person about having the brakes done at Kunes but was told that the cost was going to be much higher at Kunes than elsewhere. Prior to my purchase the following representations were made to me about the vehicle. 1) it was the best vehicle in the sale 2) that the only thing known to be wrong were the brakes 3) that it was a personal favorite (from a gentleman who worked in the repair part of the dealership)4 that it "I was surprised that it was included in this sale because it is in such good shape"5) that it was safe to drive except for the brakes and that even with the brakes I could safely drive it off the lot.I also heard sales people tell other customers similar things about the vehicles they were considering.Based on my conversations with the various people at Kunes Antioch location I did purchase the vehicle and test drove a new Bronco since I am in the market for a car for myself. I left feeling good about the purchase. I drove the Sequoia directly to a repair shop about 3 miles away and arranged to have the brakes repaired.However, when they put the car on the lift it was apparent that the frame was completely rusted through. The car was absolutely unsafe to drive and unusable as a vehicle. I contacted the dealership the next morning (11/30/2024) and was told, tough luck. You purchased the car as is and that's it. We will do nothing for you. We have no responsibility at all. Basically, we knew and we do not care. It is my hope that Kunes will stand for the values that they express on their website.

  

  Business Response

  Date: 12/02/2024

  Ms. ***** signed five separate documents acknowledging this vehicle was being sold as is.

  Regardless, we are working with her to take the car back and get her into a leased vehicle.