Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Ford of Delavan

  1234 E Geneva St Delavan, WI 53115-2002

  
• 

  Kunes Country Auto Group Inc

  764 W Commercial St Mount Carroll, IL 61053-9761

  
• 

  Kunes Honda of Quincy

  221 N 36th St Quincy, IL 62301-3742

  
• 

  Kunes Hyundai of Quincy

  207 N 36th St Quincy, IL 62301-3742

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle on November 4. I declined the extra warrenties offered on two different documents (one with the origianla sales manager, *** ******, and one with the finance guy. I wastold my monthly payment would be between $180-200 dependning on my credit. Went into finance and was told it would be $202.57 a month. I agreed and signed the papers. Come to find out, after I got the ***** auto loan documents that I was charged for a $1295 tire and wheel warrenty program. I did not agree to this, not do I even know what this warrenty entails. I have texted with *** ****** on November 6 and November 7 with initial inquiries about this, Was told on November 7 he would get bcak to me. November 9, no reposne so I reach out again, Was told the finiance guy will conatct me "ASAP." November 11, still no response. I reach out again and he stopped responding to me. I emailed the sales manager, ******* ********* on Noivember 12, no response. I emeialed the regional sales manager, *** ****** on November 13, no response. I called the office today, hung up on once and transferred three other times to a random email. Asking for the $1295 refund (I am not even mentioning the other key fob they promised me for $50 and it really is $283) plus the remote start they have not even replied about.

  

  Business Response

  Date: 11/15/2024

  We have been working with Ms. ********** and are processing a refund.  We expect that this issue is resolved.

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was lyed to about warranty price. I had 8600 credit from another vehicle but some how I have a ****** dollar roll over. They lied to the bank about a down payment I never had. And now I am stuck with a ***** 2020 ***** oddessy. Courtesy of Kunes country and no help besides me giving them more for a down payment to fix them over charging. For a vehicle that was ****** but I supposedly I had a down payment and 8600 from another car. ******. All lyed for the bank to approve.

  

  Business Response

  Date: 11/14/2024

  It is challenging being upside down in a loan.   Mr. ********* purchase in 2022 looks like this, and all was fully disclosed.  The "down payment" was actually refunds received from cancelled warranty/other products on his trade in.

  Purchase price: $39,000 +
  Trade in value:  $31,000- ... (making the purchase price effectively $8,000)
  Trade in Pay off:  $42,000 + (what Mr. ******* owned on his trade in, making loan amount $50,000)
  Product Refunds: $2500 - (listed as down payment... loan amount now $47,500)
  GAP + Warranties: $5,264 + Tax title & License

  = Loan amount $53,821.69

  We do believe everything was firmly disclosed, and we thought understood.  Two years later, however, the used car market is much weaker than it was at the time of purchase, so his trade in value is not likely as high as he wanted, AND, the $11,000 in negative equity that was rolled into this vehicle is very likely not at all overcome.

  We are indeed sorry that Mr. ******* feels stuck - we get it, and today's economy has left many feeling that way, but the negative equity is likely the biggest.

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear the business is to contact the bank the papers we received states 62 also bank states Kunes credited us or wrote a check for ***** and some change witch was never given to us so not sure were they got that. I expect a phone call back tomorrow as they did not call back today.
  
  Regards,
  
  **** *******

  

  Business Response

  Date: 11/15/2024

  We are working to speak with the banker that Mr. 

  

  Business Response

  Date: 11/15/2024

  We're working to speak with the banker that Mr. ******* is speaking with to clarify all of his questions.  All paperwork appears to be in order and all fees disclosed.  We believe that the $62k that Mr. ******* refers to is coming from the Truth in Lending Statement, saying that if all payments are made, purchase price + all interest payments will equal $62k.   We're uncertain of the other fees and hope to find clarification.

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed the paper that Kunes gave us and that do not match the documents the bank has also the credit application was wrong. We will wait for there response 
  
  Regards,
  
  **** *******

  

  Business Response

  Date: 12/02/2024

  We believe Mr. ******* is working with his lender to understand.  We have reviewed all paperwork, and everything appears to be in order

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear Levi ********* suppose to call a week ago with the actual original credit application also the paperwork our bank has does not match the paperwork that Kunes has
  
  Regards,
  
  **** *******

  

  Business Response

  Date: 12/17/2024

  Mr. ******* has received all documents requested and we believe that this matter is resolved

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******* ****** Received a phone call from a ***** *****, which she had left a message on my voicemail stating that I had been approved for the Fresh start program. I called ** ***** back later on in the morning 11-6-2024 to discuss my situation. I explained that I had 2 car loans out and a repo and VERY bad credit. Do NOT have a co-signer and no money down. Was told I was already approved for Fresh start program and that they were running a special on buy back vehicles. I then proceeded to tell here I was upside down in my vehicle as it has ******* miles and I owe ****** she said dont worry you ARE already approved in the FRESH start. I again asked are you sure because I was just talking to a gentleman in Sterling, IL at the Kunes store and he said NO. She said that ********* has different specials going on like the buy back program. And the Fresh start. When I showed up NO knew of this ***** ***** as she is just a call person who does not work directly for ********* Kunes. I was IMMEDIATELY turned away as there was NO way for any help for me. I was LIED to and made to LOOK as a FOOL!!! I wasted my time and my gas to drive there!! Just to get my hopes up so this lady could LIE!!!!

  

  Business Response

  Date: 11/14/2024

  Thank you for reaching out to us and sharing your experience. We apologize for the miscommunication and the frustration caused by the situation. We aim to provide accurate and reliable information to our customers at all times, and we regret that this was not your experience.
  It sounds like there was a misunderstanding regarding the Fresh Start program and the specific approval requirements. While the representative you spoke with may work for our broader network, we are sorry that it led to confusion and an inconvenience for you at our ********* location. We understand that this visit was a significant time and expense commitment for you, and we sincerely apologize for the disappointment and disruption it caused.
  I know that we did speak and agreeed that the matter has been addressed to your satisfaction.  Please feel free to contact me anytime in the future as well.
  Thank you again for bringing this to our attention.
  Sincerely,
  *** Guzzo  
  GM
  Kunes ******
  
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the most dishonest dealership I have ever dealt with, and I have bought a lot of **** vehicles in my lifetime. *** ****** the Sales Manager at Kunes looked me right in the eye, shook my hand and told me he would match another dealerships trade-in offer if I committed to buying a new truck I was looking at right then and there that day, to which I did agree to buy the truck. Only to find out in the end he did the bait and switch and actually gave me $6000 less on my trade-in under the original figure he told me hed give me as he was shaking my hand. As I sat in the finance office and the paperwork was put in front of me to sign I initially thought in my head that the total amount owed seemed high. But after adding the extended warranty, accompanied with tax, title, and license I quickly figuring again in my head, and thought maybe with adding all that in the total they were saying I owed was actually correct. Once I received a copy of the bill of sale (which was a couple days later) I had time to thoroughly look it over at home.After finding the mistake I called my salesman (***** *******) at Kunes and questioned him about why the trade in was $6000 less? I also reminded him that he was standing right there when *** ****** (the Sales Manager) shook my hand telling me he would match the other **** dealers trade-in offer. **** told me; yes he did remember that Max offered me that. **** told me to stay calm and that he would look into it and get back to me.Later that day **** called me back and told me that he had talked to higher up management and he was told that the deal was final, and that I agreed to that price. (Which I did not) I again reminded **** about the hand shake where Max told me he would match the other **** dealers trade-in offer. **** said yes he was right there and witnessed the offer, but again he had done all he could, and they said the sale was final.I want a $6K refund for what I feel they owe me.

  

  Business Response

  Date: 11/08/2024

  Thank you for reaching out and sharing your experience. We understand that purchasing a vehicle is a significant decision, and we are committed to making the process as transparent and straightforward as possible for all our customers. We regret any frustration you encountered regarding the trade-in value and pricing details.
  At Kunes ***** we work diligently to ensure that all trade-in offers and final purchase details are clearly communicated and accurately documented in the final agreements. Please find the attached documentation reflecting these details. Upon reviewing this transaction, we confirm that the trade-in value and pricing terms were thoroughly discussed and accurately represented in the signed paperwork. Additionally, Mr. ********** left the dealership to obtain a cashiers check from his local bank or credit union, taking two full days to complete the purchase. This allowed ample time for him to consider the terms of the transaction.
  Kunes **** made every effort to ensure Mr. ********** was fully informed about the total cost of his new vehicle, providing two separate, itemized documents. Please refer to the attached, signed itemizations. In our effort to ****** positive business relationships, we also offered a complimentary three-year maintenance package for the new truck. Unfortunately, Mr. ********** chose not to accept the offer, as he did not see value in the package.
  We understand that the outcome was not what we had hoped for, but we genuinely appreciate your feedback and the opportunity to address your concerns. Please know that we value your business and remain committed to providing the best possible experience for all our customers.

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  This is the exact response I expected Kunes ****s to reply with. Their response is not accurate and honestly is full of outright lies.
  I never left the dealership with any paperwork of any kind after signing the purchase agreement paperwork to buy the new truck. Basically in Kunes response they are saying I had 2 full days to review this paperwork to find any discrepancies if I felt there might be any. But I never received a copy of any paperwork showing the itemized details of the trade-in and purchase amount of the new truck.

  
  I even talked with *** ***** (the General Manager of Kunes ***** on the phone on Thursday 11/07 telling him I never received any of this paperwork showing their so called Transparency they are claiming there was in their response.

  
  *** told me that I would not have received that paperwork after signing. He said the customer does not receive the signed bill of sale or any of that paperwork until after the dealership receives payment for the new vehicle that you are buying; however, that payment is secured by the customer. He went on to say after the dealership receives payment then the purchase paperwork is given to the customer. That then completes the transaction making it binding and final. Honestly that makes sense to me.

  
  But according to their response I had the bill of sale when I left, which I did not. Furthermore, if I need to review their paperwork (which I never received until after I gave Kunes my cashiers check) for discrepancies over what I was told I would be given for my trade-in, then I dont feel this is a very honest dealership to start with.

  
  After going back and reading a fair number of negative reviews about Kunes **** there are other customers claiming that ********************** pulled this exact same dishonest tactic on them as well. Kunes would tell them one thing offering a higher trade-in verbally, only to find out in the end that was not the actual trade-in valve that was given on the final sales agreement paperwork.All of these negative customer reviews are right there on ****** for anyone to review for themselves. (Which I would strongly advise reading before buying a vehicle from Kunes ***** But if questioned about these dishonest practices Im sure Kunes will twist it saying these customers are lying just like theyre claiming about me. These are very deceptive practices that I feel Kunes **** should be held accountable for.

  
  In closing, yes an Olive ****** (as *** the ** called it) was offered me. *** offered me 3 years of free oil changes to make this go away, and yes I declined his offer.

  What he offered equaled 4 free oil changes a year, which would carry a value around $50.00 an oil change.
  Thats a value of $200.00 a year for 3 years which would only add up to a total of $600.00.
  Im sorry but thats a slap in the face compared to the $6000.00 I was cheated out of on my trade-in value.  
  

  Regards,

  
  ***** **********

  

  Business Response

  Date: 11/15/2024

  We're very sorry for this frustration, but we have had multiple people review and have discussed with Mr. ****************** We believe all prices and trade in values were fully disclosed, as evidenced by Mr. ************* cash payment.   Had we shorted him $6,000, that should have been obvious and corrected prior to payment.  We are sorry for any confusion or frustration, but will not be able to come to a resolution if the ask is $6,000.

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday October 27th my wife and requested details from a salesmen at Kunes **** of Sterling to give us quote to trade in my 2021 **** F150 for a new **** F150. The price came back at 771 payments per month after my trade in. We bartered back and forth the next few days and i got the price down to 764 payments per month. My wife and i went to the dealership on the 29th and purchased the new truck and signed the paperwork that had my payments at 764 per month. On the 30th the financial department called me and stated that they had messed up on their paperwork and that my price should have been 822 per month and that i would need to either return my new truck and take my trade in back or allow the dealership to make new paperwork stating i would except the payments to be ******************************************************************************************************************** and i will be returning this new F150 as this in not the agreed upon price that i was lured in with. This in my opinion is the definition of bait and switch tactics by a car dealership and i believe the public should know about this before the enter a sales contract with them.

  

  Business Response

  Date: 11/05/2024

  This was an unfortunate error in our software calculating the **** Flex Buy program and was in no way a ruse to confuse or trick Mr. *************** Failure to make this change would have resulted in Mr. ******** loan being in default, and we certainly didn't want that to happen.  Our offer to un-do the deal and trade was accepted by Mr. ***************
  We are so sorry that this software malfunction happened, and hope that Mr. ******* allows us a chance to work with him in the future.

  Customer Answer

  Date: 11/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******** ********

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will not expect the excuse that this was a multiple day computer error where I was quoted the wrong price for a vehicle on at least 3 separate occasions. I would like the compliment to reflect that this was in fact a case of bait and switch on the dealerships part.
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had to wait for a year to get the front door replaced...wouldn't close...a year for windows that leaked..now, had a service call to look at heater that doesn't work..(it's 32 degrees at night) scheduled service, they didn't show...all they care about is the initial sale....absolutely no customer support!!

  

  Business Response

  Date: 12/02/2024

  We have left 3 voicemails and sent a text from our General Manager's cell to the customer and without any response at all.  We ended up running the repair through his vehicle service contract, and our store paid $100 deductible due, so he is all square with us.  We would like a chance to speak with him and make sure his voice is heard in totality but unsure how to do so without some sort of response.
  

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 **** Escape on 9/9/2024 as a gift for my daughters birthday one month later. After purchasing the vehicle I stored it until my daughters birthday on **********. When my daughter received the car on her birthday there was less than 30 miles driven on it since purchase. When driving the vehicle it was quickly apparent there was an issue. On further investigation it was found front passenger wheal bearing was out. It was grinding very harshly and had clearly not been a new issue. I called the dealership to make an appointment to get the issue resolved. I expressed my frustrations with the vehicle being a recent purchase with a thorough inspection done along with new tires. Had all this been true the issue would have been discovered before the car was ever on the lot. There was a $1995 extra charge which I was told included the inspection, the inspection that clearly was not done. The vehicle has been back at the dealership for a week with no attempt made to rectify the situation. I am told they are waiting to hear back from the extended warranty provider; when the cost should be covered by them, so repairs have not even been done yet. I am continuously being gaslit being told the bearing must have just gone out, thats not how it happens. Being told; sorry for your frustration; then no action to make the situation right. I came in and asked for a reliable and safe vehicle for my child, the car wasnt reliable 30 miles into driving it. Poor product, even poorer customer service.

  

  Business Response

  Date: 10/24/2024

  We are sorry for the communication issues.  The repair is being performed at the stores expense, and we believe this will satisfy the customer.

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  As of this time it has been over. Week. 
  I still do not have the vehicle, no replacement vehicle offered. Was charged $1995 for inspection fees labels accessories when an inspection clearly was not done. Fixing the vehicle at their expense is the absolute bare minimum that can be done, and as of this time still has not been done. 

  Regards,
  
  ******** *****

  

  Business Response

  Date: 10/30/2024

  We do have the vehicle in our shop and awaiting parts to perform the repair at our expense.  We have offered a loaner vehicle, however, a 16-year old driver would not be permitted to drive our vehicle.  Our General Manager, ***** ****, has been attempting to contact Ms. ****** but has not connected.  We believe we are in progress to resolving this issue, and hope to speak with Ms. ***** soon.

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  they have the vehicle and are waiting on parts for repair. My daughter can not use a loaner, since my complaint they did offer a loaner for me to use and suggested I let my daughter drive my vehicle, I declined as I do not wish to allow my daughter to drive my vehicle. It is untrue that contact was not able to be made to me, I have been in communication. I think fixing the vehicle at their expense is less than the bare minimum of what can be done. I want my complaint to stay, without the complaint I would still be waiting for an extended warranty to cover a needed repair that should have been discovered during their inspection. A vehicle inspection is part of the purchase cost and was not done, or was done very inadequately. Fixing the vehicle at their expense is what should be done, it does not change the fact that I was falsely  guaranteed an inspected and safe vehicle. 

  [Please type your response here.]
  
  Regards,
  
  ******** *****

  

  Business Response

  Date: 11/04/2024

  Ms. ***** does have her repaired vehicle back and we believe she is satisfied with the repairs done (at Kunes' expense).  The vehicle was indeed inspected - wheel bearing repairs are one of those that could look fine at inspection, and break without warning - it was not an overlooked repair.

  Customer Answer

  Date: 11/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  The vehicle was very clearly not inspected. Had it been inspected or driven even a mile before being sold the issue would have been very apparent. Charging customers inspection fees and then selling vehicles that immediately need repairs is a scam.
  Regards,
  
  ******** *****

  

  Business Response

  Date: 11/08/2024

  We're very sorry you feel deceived.  The vehicle was indeed inspected.  Mechanical failures can happen at any time - some with warning and some without.  Wheel bearings are one the the failure often is without warning, and not a service preemptively performed on a schedule.   We are sorry for the disruption, and understand the repair has been completed at the dealership's expense.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my truck into the service department for a problem it has been having. It is still under warranty and should be covered for this repair. I inquired about a loaner vehicle at the time of the drop-off and was told they would look into it. They have had the truck for five weeks now. No one has contacted me about the loaner. They keep stringing me along on when it will be ready. I have been given multiple dates for potential completion only to be let down each time when they say it's still not ready. Being frustrated with the dealer's response, I called **** directly. I was told that dealerships are individually owned and getting a loaner was at the dealer's discretion and that I would need to rent a vehicle at my expense and they might reimburse me for some of it. This is a business vehicle that helps insure I can feed my family. I need it back in working order to keep working!

  

  Business Response

  Date: 10/30/2024

  We are sorry for the frustration & delays on parts.  Mr. ********* vehicle has been completed & returned, and we believe all is resolved.  *********** Manager, **** *******, has been working to connect with Mr. ******* to ensure all is well.

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to try to get car financing. I told **** I did not want my credit ran multiple times and he told me it would only be ran once. He lied and I have 15 plus credit inquiries bcuz of his lies. I uploaded a screenshot of **** verifying y he lied. I deserve to have the credit inquiries erased at the hands of this business for the disrespectful lies I was told. I am a single mom just trying to make it

  

  Business Response

  Date: 10/26/2024

  We are sorry for your frustration and if there was a miscommunication in our office.  Without near perfect credit, our teams do send financing requests to multiple banks in order to secure the most favorable options for our customers.

  Credit rating agencies DO NOT view these as multiple inquires, rather they view it as one purchasing event, understanding this need to query several options.  The multiple requests appear to your credit report as one.

  All that said, if you dispute the query to ********** or other bureaus, Kunes will be notified and we will not challenge your request to remove.  Unfortunately, this does need to be done by the consumer. 

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Kia ******* from the dealership 10/4/24. Negotiations began at ******. There was not a sticker in the vehicle as I was told it was a recent trade. Due to my credit score I needed special financing. I knew the interest rate would be higher than the normal. I saw the same car I bought today on ******** priced at ******. Same VIN number. They gave me a deal and was losing money at ******. The damage to the passenger side was never told to me and when I questioned them about it I was told that the damage was reflected in the lower price I was charged. My negotiating should have started at ******, not ******. There was not a sticker on the vehicle for me to see what they had listed it for. It is my belief that I was taken advantage of due to my gender and credit rating. Take it or leave it situation. As far as cleaning the car, there was candy wrappers and debris on the carpet areas and dirt in corners and just general film over everything from the previous owners smoking and unclean habits. The whole experience was rushed.

  

  Business Response

  Date: 10/14/2024

  We deeply apologize for the condition of the vehicle's cleanliness as well as the smoke smell.  She will be bringing the vehicle back this coming Thursday to be detailed and a deodorizing treatment.  We will be providing her with a service loaner vehicle for the day.  Fully explained the pricing structure and trade allowance, the customer is in agreement and understands the numbers.