Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kunes Auto & RV Management Group has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Country Auto Group of Macomb

  3200 E Jackson St Macomb, IL 61455-7501

  
• 

  Kunes Country CDJR of Oregon

  601 Gale St Oregon, IL 61061-2109

  
• 

  Kunes Auto & RV Management

  1900 Avenue of the Cities East Moline, IL 61244-4123

  
• 

  Kunes Chrysler Dodge Jeep Ram of Sycamore

  1825 DeKalb Ave Sycamore, IL 60178-3105

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have exact dates but a few months ago we bought a car from Kunes with their No Fear warranty. This warranty covers engines up to $5000, transmission up to $3000, and drivetrain up to $2000. The car broke down within a month of owning it and Lines said the repair would cost $9000. After submitting a report, they lowered it to $2000. The engine should be covered under their warranty. I'm not sure if they are not fully checking their cars before they sell them as there are multiple complaints of the same thing happening in prior cases. They spent months dodging calls about this issue and will.not clarify what the engine problem is. They also have not fixed it. We have not had this car in months, but are being asked to pay for it by the lender. Despite the car not being usable still. This is all shady and unethical. We want Kunes to fix the car as per their warranty, speak to the loan agency and explain the situation. Then have us pay the original price per month on the car once it's fixed. The car was purchased by *** ****** or *** *****.

  

  Business Response

  Date: 10/11/2024

  We are working on this repair.  The engine is ordered and will be installed shortly.

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, my experience with Mad City Mitsubishi has been quite unpleasant. I have been experiencing many issues with a vehicle I purchased less than a week ago. The entertainment system has failed and needs to be completely ***laced, the sunglasses holder is missing (was promised to be ***laced), and the badge on the back of the car is missing a letter (was also promised to be ***laced). Each time I call my sales *** he blows me off like he has washed his hands of the situation, and my fiance has called for Jameel, he has not returned our calls. We are incredibly disappointed in the lack of customer service we have received and will not be returning.

  Customer Answer

  Date: 10/07/2024

  Please close the complaint as resolved. 
  
  Regards,
  
  ******** *********
  

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by ****** the loan manager of kunes Elkhorn that I was supposed to have a loan with them for an automobile. I told her that I didn't wanna come all the way from ********* to ******* if I was not able to get a car. So ****** said she talked to the finance lady and that I had the green light to get a car and a loan. I drive 48 minutes to get to the Kunes in ******* wi. I get there and a guy named ****** started to run my credit again I thought all that was taken care of and that I was gonna get a car with the fresh start program that they have. I drove all the way down to ******* from ********* because the loan manager had told me that I had a loan and that I was gonna get a car but when I get there the ****** *** tells me that they can not give me a loan or a car. So that ****** lady needs a new job not telling people they have a loan to come pick out a car it isn't right I wasted a half tank of gas going there for no reason and then coming home that wasn't right of her telling me to come pick out a car.

  

  Business Response

  Date: 09/30/2024

  We are sorry for the inconvenience.  Our GM ***** ********* has reached out to offer a gas card.  Please respond to him with the gas company of your choice and we'll get it out to you.

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******* ******

   

   

  The gas company that I usually use is Kwik Trip or speedway. If you could get me a gas card to one of these places please. My address is : **********************************************. ******* ******.

  

  Business Response

  Date: 09/30/2024

  For sure will - thanks

  Customer Answer

  Date: 10/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date of truck 10/09/2023 First complaint 10/10/2023 that there was metal on metal grinding sound was told nothing is wrong with the truck its in perfect condition I drove that truck with my granddaughter in it!We refused to take that and he said no one would be available until the 12th to look at it.We called back on the 11th because it was still doing it and thats when we were told that the safety check hadnt been done and theyd need to do that also when we brought it in so theyd give us a rental.Loaner truck issued on the morning of 10/12 at 9:30 for 2 days They returned the truck and said it was in great running condition and that it was probably the step closing that we heard. Although we argued they then started saying we were just upset because we wanted a bigger truck. We argued with them for over a week and then contacted ********** the lender on 10/20 after the dealership gaslit us and started to blow us off (***** Fargo case number: *****************)********** responded and said there was nothing they could do and that the dealership offered to help us.The truck has been in the shop consecutively as of Sept 18 104 days in the service center and counting. On 06/06 they finally figured it out or at least they thought they did since the check engine light came on again and they started working on the problem they had the truck for 48 days and called and said it was ready for pickup. We picked it up late on 7/24/24 paid $150 my husband arrived as the service department was closing. Within 20 minutes of driving. The truck was running hot and making all kinds of new sounds multiple lights were coming on, on the dashboard. Called the morning of 07/25/24 and they told us to bring it straight back which we did.Presently were being told that it could cost us another nearly $600 for them to tear apart the front of the truck

  

  Business Response

  Date: 09/30/2024

  We're very willing to assist Ms. ************** However, we are not able to purchase their vehicle at the original cost or deliver a diesel vehicle at the same cost as they have requested.  In our last conversation, Mr. ***** indicated that he was consulting a lawyer, which likely shut down our team's responses.

  See our notes below:
  They wanted a Diesel Truck when they bought this one but this price was better. It has been in our ******************* in ******* and Belvidere GM. The safety inspection was completed prior to sale as they bought it on 10/8 and the safety was done on 10/7, however a Spare Tire Carriage Assembly had to be ordered that they needed to come back for.
  
  on 01/15/2024 at ****** miles was the first time they brought it back in for an issue to Belvidere GM for a "Weering Noise When Driving" and they bled the cooling system... vehicle had not lights on and was verified everything was working properly. 
  
  on 04/02/2024 at ****** mile they brought it back to Belvidere GM for a "Grinding or Crunching Noise" on take off -- They test drove the vehicle with the customer and both the customer and the tech were unable to hear the noise -- they kept the vehicle and test drove it several more times over 2 days and never could duplicate the noise. They also checked all service bulletins, recalls, etc and there was nothing and determined the vehicle was operating as per the manufacturer's intended design.
  
  on 06/06/2024 at ****** miles they brought it in again to Belvidere GM because the Check Engine Light came on and it was determined to be the Camshaft Timing. Timing Chain assembly was replaced and vehicle was road tested and everything was operating fine. All of the repair was covered under warranty.
  

  on 07/29/2024 at ****** miles it came back into Belvidere GM for a check engine light -- It was a coil and a spark plug (routine maintenance) and the A/C was not working -- AC Sensor terminals were bent and not making contact. 
  
  When I spoke with the customer, I offered to trade him out of it or help with the repairs (even though none were pre-existing or related to each other). He refused and said the only thing that would satisfy him is if we bought the truck back for what he paid for it a year later and 13k miles or get him a diesel truck for the same price/payment which is not possible. I explained neither of those are options but I would either help with the repair or could trade him out of it to help get into a diesel truck like he wanted but he would not accept that unless it was for the same price/payment which is not possible.

   

  Customer Answer

  Date: 10/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I did not buy the truck on the 8th. The safety inspection was done after I bought the truck and that was according to **** the finance manager and Sabiel the sales **** They hadn't even fully detailed the truck when we bought it. Lastly the truck according to the Carfax which we found after trying to figure out what the grinding sound could be and saw that there was a complaint from the previous owner that there was a grinding noise! And that's according to the Carfax...  
  
  Regards,
  
  ******* *******

  

  Business Response

  Date: 10/11/2024

  We are very willing to assist Ms. ******* in finding a suitable replacement.  Our Regional General Manager has personally spoken with her and offered his assistance.  This cannot, however, be at Kunes' sole expense.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident &needed to purchase a new car. I found 1 at the Kunes in ********* & went to test drive it and put a deposit down to hold the vehichle. I was very much pressured to write a check and post date it. They finally accepted that I would come back tomorrow with the remainder of the money. They had me complete & sign the paperwork so when I retruend tomorrow at a mutually agreed upon time, it would be quick. There was NO negotiating on the sticker price, wh ich was fine when I thought the car would have everything a car comees with. When I went back the next day - AFTER receiving 3 text messages asking when I would be there - the car salesman brought me to the car. We got in and I noticed there was only one key - I asked for the second he said it was a loner before and they didn't have a 2nd one but he would look into how much a replacement would be (never happened). When I got home, I realized they never gave me my paperwork (which took 2 attempts to finally receive via email) and no handbook in the glove box (which I was told to just download it an print it off myself). I have attempted to reach out to both the car salesman and the manager about getting a 2nd key and they DO NOT return phone calls. I am very disappointed because all this place cares about is GETTING THE ***** I should have just kept looking for a different car - the sales people have no problem swearing on the floor while customers are in there and they do not follow up on what they say they will do. When I finally got them to send me the contact information for their headquarters - SHOCKING NOT SHOCKING it was incorrect. POOR POOR BUSINESS PEOPLE HERE!!!

  

  Business Response

  Date: 10/14/2024

  Ms. ***** is visiting the store today and we will provide her a 2nd key at no cost.  We believe that she is (will be) satisfied with this resolution.

• Initial Complaint

  Date:09/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car there because the check engine light was on and requested a detail scan of the car, the first time I was told there was nothing wrong and paid for the scan. I drove it home and the light came back on so we took it back to the dealership, the called and stated the battery was bad and replaced it. Drove the car home and went to restart the car and it was dead again so the battery was never the problem. The problem was with a sensor not related to the battery. I went back to request the money back for the battery that didnt need to be replaced and the manager wouldnt just listen to what I had to say, kept cutting me off and only offered me a voucher for 100$ towards my next repair. I stated I didnt want that because I was treated poorly by most of the employees and I dont want to come back so they voucher would do nothing for me.

  

  Business Response

  Date: 10/03/2024

  We are very sorry that Ms. ****** is disappointed, and feeling that she was treated poorly is not the experience that we expect.  However, the battery did indeed need replacing, and we believe all repairs were made appropriately.   Ms. ****** has not returned our calls for further resolution, and we will still offer the $100 credit as previously stated. 

  Customer Answer

  Date: 10/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  The first time I went there my car was plugged in and I was told nothing was wrong with it, bring it back if something comes up. The second time I was told it was the batter after the batter had already been tested by a different place and was stated the battery wasnt the issue, the battery was replaced anyway, I drove off the lot, took it home and the engine fan wouldnt turn off so I let the car sit for about 5 mins to see if it would shut off it did not so I went to start the car again and it wouldnt start even with the new battery. I do not believe the battery was the problem since the car still died with the new battery, I believe that the sensor that was replaced the THIRD time I was there was draining the battery hence why my car wouldnt start. But since I could not get a word in edge wise when trying to explain this to the service manager I couldnt explain exactly how many times Id been there and why I am not believing that the battery wasnt the issue, considering the first time they plugged my car in I was told there was nothing wrong with it. I was out of a car for about 3 weeks and I am not happy about it because the car wouldnt start it was automatically assumed it was the battery and clearly it was not since the car wouldnt start after it was drove home, the car was returned back to the dealership less than 1.5 hours after I had picked it up from the battery being replaced. Also the service manager was told and acknowledged that I wanted the old battery back and when i went there to try and sort this out the battery was no where to be found. I do not want to come back here for ANY services EVER so I will not be accepting your 100$ voucher for any repairs if I have to come back there. Ill take a voucher for someplace else but I do not want to go back to any dealership that has anything to do with this service manager. 
  Regards,
  
  **** ******

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 9, 2024 I bought a new 2023 Jeep Renegade from Kunes Country in *********, ***When I arrived and looked at some models I chose a vehicle that was approx. $24k after rebates and sticker. I sat down with a salesperson to work on a deal. He said they have a bank that would probably be around 6% interest. I let him know that was a little higher than I wanted to pay. He said no problem he will do some more searching and if I can put more down or get a co-signer that would help the interest rate. I did agree to put more down. He went in back several times with the tablet and came back and would say everything is going good. I could then drive the Renegade home and they would finish up. Over the next week they called several times asking for more down payment and a co-signer to get a better deal. I finally said ok and let my daughter co-sign. She drove and met the salesperson and signed. I did get a thumb drive with the contract, as they said they don't have the actual printed papers but I could print them if i wanted. But I was unable to view the file on the thumb drive.After a few weeks I logged into the ********** website and made the payment they told me which was approx $425. The next month I logged in and payed it again. Then Stellantis called my daughters phone and said her car payment isn't being paid. So I called and they would not talk to me because Kunes had put the contract in my daughters name only and I was not able to call. When we called together we found out that the payment was not set up for $425 per month for 5 years, but rather they had it for over $800 per month for 8 years. saying Kunes told me the bi-weekly payment. So they used yo-yo tactics to get the car in my daughters name because when she went they had her sign on the middle line, but when they put it on the thumb drive they had moved her name to primary buyer. We need this renegotiated asap.

  

  Business Response

  Date: 09/23/2024

  This is taking us by surprise.  At no point was a $400-ish payment quoted, and the vehicle was sold for $38,000, not $24,000.  Both parties are on the contract, and signed as such.  All pricing and payments were fully disclosed, and never changed through the process.  Signed contract & buyers order is attached, as well as the "pencil" which is an outline of terms agreed upon.  We do not believe this transaction was done improperly in any way.

  All of that said, if Ms. ****** is unsatisfied and looking for a less expensive option, we would be happy to assist.

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ****** ***** should NOT be on this loan. I have copies of all the manipulated paperwork ****** ***** never had an **** and the paperwork does say that that was her **** That was traded. The car was listed at ****** with rebates brought down to 24 and you shouldve added the remainder of 6000 from the ****. ****** and I now have a loan for $47,000 with a 12.9% interest rate. The interest rate was 6%. And that is exactly what was discussed with ***** and on the tablet. Im the purchaser. I called ***** several times looking for paperwork and letting him know I had not received anything from the bank. I discovered all of this after  Stellantis emailed the paperwork to me. The initials On the bottom of each paperwork are not ****** nor did ****** ever sign to be a purchaser. Neither of us make enough to even qualify for a loan for $47,000. I would like to know how I could get into something affordable or make this loan affordable and remove ****** Please let me know what options I do have thank you
  Regard
  
  ***** ******

  

  Business Response

  Date: 09/25/2024

  We are sorry that the vehicle cost is not working for you.  Our team will be reaching out to assist in finding a more suitable solution.  ****, our General Manager is aware of your concerns.

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Consumer has not heard from the business. 

   
  Regards,
  
  ***** ******

  Customer Answer

  Date: 10/08/2024

  Good afternoon I spoke with *** ***** on the phone A week ago He went over the bill of sale with me which I have never received paperwork until Saturday. He said there was $10,000 in warrantees to come in on Saturday morning at 9 oclock and he Would go over this with me and see what we could do. I got there and was seated in the lobby and later told that *** ***** could not meet with me. Nobody approached me. I went up to the counter where I saw ***** that was my car salesman and asked to speak to somebody that has got to get taken care of there was eight people sitting there after I raised my voice then a man said he was Mitchs boss he would speak with me. We went into an office. He didnt let me talk. He said all I see here assigned paperwork I dont see a problem, he was very very rude. He said the bottom line is I shouldve never needed a cosigner to begin with and I wouldnt be in this position. He and **** were very mentally abusive and very condescending very arrogant. He would not print off the paperwork for me because he wasnt there six months ago when this took place. So I went back out to the lobby and asked at the desk. Is there anybody here whos been here six months who can talk to me and print off my paperwork **** stepped up. He was worse than the first guy, very rude. The police had already asked me if I dealt with **** because thats their biggest complaint is **** leaving because it was getting loud and busy and I was very visually upset. I did leave the car there and I took off the license plates I do still have it insured because Im very scared. I was gonna take the chance of something happening to this car , I do not know what to do. I am sick emotionally sick. Ive got to get my daughters name off of this. I wouldnt have needed a cosigner if I didnt have a $47,000 loan I was there for a $20,000 car how did it turn into this , Im very very sick over this like where Im feeling at the end of everything.

  

  Business Response

  Date: 10/14/2024

  We have differing opinions about these events, and do believe that our team fully disclosed all details to Ms. ****** and her daughter.  However, we are very interested in assisting Ms. ****** in finding a more affordable vehicle.  If she is uneasy working with the *************** our **************** team can assist at ************.

  Customer Answer

  Date: 10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I went to a different location there is no possible way to flip that car because it is upside down over $20,000. They offered $23,000 the load is for $47,000. They said I would need a co signer which obviously I will not get after this. No bank will give a loan for a used car for that much. I dont have the $ to pay the difference so what they are saying is untrue once again. The paperwork was manipulated after I signed even our rent amount is not correct anymore. Its $2000 not $200. The initials on the documents are not Gracies. **** was not willing to do anything  when I was at his location except belittle me! I hope you can respond with this message. I just want ****** off of this. She did this out of being kind because *****, the salesman explained a co signer totally different to me. 

  If they can get me into a different vehicle to clear this loan with no co signer no money down I will take it!! I will definitely do it!

  
  

  Regards,
  
  ***** ******

  

  Business Response

  Date: 10/26/2024

  We've reviewed all paper work and discussed with all of our team.  We see nothing irregular, and our team recalls Ms. ****** and her daughter in the office, signing paperwork.  We're quite confused by this complaint.

  That said, we will do whatever we can to assist Ms. ****** in getting out of this current vehicle and into another.   We have offered our **************** team, and our store has also had discussions, but we do need Ms. ****** to have a calm conversation with our team and discuss options.  We cannot change signed contracts and loan paperwork between parties that we are not a party with without her involvement or through a BBB complaint.

  Customer Answer

  Date: 10/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:09/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going to finance a vechile but the car was not at the dealership when i went to look at it. The sales person and i agreed not to run a credit check until the vechile was available to be seen. Then i was alerted by my credit report that the dealership ran multiple credit checks before i even seen or agreed to purchase the vechile. I did not give them permission to do so.

  

  Business Response

  Date: 09/25/2024

  We've gone through all of our communication, and, unfortunately, your request to not run credit came in after we did with the authority of your signed credit app.   We cannot rescind the requests from your credit report, but if you dispute them we will not protest.   Credit bureaus consider multiple requests during a car buying process as a single request and it does not reflect negatively as multiple requests.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new truck at the end of September. When I first stopped by the dealer I was told to stay outside which I felt was rude and he continued to go back and forth. I did speak with them and another person the next day took care of me. I purchased the truck and gave down a large dep due to trade value and asked to put down 5 k additional. I felt uncomfortable as they had customers in the office watching the finance person counting the money with them sitting and I standing. Then I told them about the first responder ( paramedic) discount but since they didnt file by the last day of sep ( they did apologize) they said they will give me a additional 500 off my next purchase. I have 4 ***** duallys LTZ. 1 2024 gmc dually and one 2021 gmc high country dually. And a gmc 1500 LTZ. And this new one. Im just a dot in gmc eyes. But! I worked my **** off through Covid and thought gmc was great to pat me on the back. But then this happened. I think maybe its time to look else were. I apologize for venting over a few dollars. But its the principle. **. The sales mane **** ****** was more than excellent. Its the other part of the dealership

  Customer Answer

  Date: 11/14/2024

  I did get the email.  I did get one from that auto ** and they did get a response /3/ different times with a reply that they will get back to me which they have not.    

  
  

  

  Business Response

  Date: 11/14/2024

  We're sorry for the delay in connecting.  We are refunding $500, and believe this will resolve all issues.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ********* IL location sold me a car with a known warranty recall but did not have the decency to tell me. Now the recall is expired and they refuse to assist in anyway despite this being their fault. The service center said they could not fulfill the recall while it was under this possession because it had to have a customer name on it. I called the Toyota parent company and they said that that was a lie.

  

  Business Response

  Date: 09/05/2024

  The recall for this customer was completed 3/12/2020 at ****************. At that time it was found the vehicle did not have excessive corrosion per the recall. The recall was closed at that time due to this. There was a warranty extension program ZH6 that expired in 8/18/2022 (see below). Since there is no current recalls or warranty extensions available for this customer I would say we can not provide replacement of the frame. I just finished discussing this with Mr. ****** He is currently working with ****************************** further requesting assistance.

  We do understand the frustration, but this store did fulfill the recall requirements faithfully, and our hands are now tied.
  
  

  
  

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was emailing with **** the service center manager of Kunes ****** of Galesburg. There is no documentation of the frame being inspected after the vehicle was traded in on 4/9/2021. I attached the inspection he sent to me. Now **** refuses to continue our conversation in a written record. According to the ****** brand engagement member I spoke to, the frame should have been inspected under the warranty extension program before being sold to me. Your employee lied to me about the dealership not being able to complete this while the vehicle was in possession of the dealership. Kunes ****** of Galesburg knowingly sold me a vehicle with known safety issues and risked the lives of my children when they were in the vehicle. 

  Regards,
  
  *************************

  

  Business Response

  Date: 09/10/2024

  We are sorry for ****************** frustration, but our store is not at fault, and there is a misunderstanding of ******** recall process.

  The recall H0F expired on 5/21/19 per ******* (see attached). The inspection that was completed in 2020 was per the customer satisfaction program ZH6. (see attached) and that program expired 3/17/2022.  In 2021, we complete an inspection of the condition of the vehicle with every used car before selling and that if the frame was corroded it would have been noted on our inspection report.  Without an official ****** mandate, inspections are performed and only negative findings are noted on our reporting.

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As I said to ***** the general manager and **** the service manager there were multiple errors on the inspection that took place in 2021. I cannot and will not accept that the inspection was done throughly and accurately. I was told these errors were minor and did not make the dealership as much money as compared to the frame replacement. The fact the manager would excuse these errors from a master technician because of the profit and loss line of the dealership furthers my belief an error occurred. 
  
  Regards,
  
  *************************