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Business Profile

New Car Dealers

Kunes Auto & RV Management Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 248 total complaints in the last 3 years.
    • 94 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/31/2024 Loan paperwork has the car price ********* The vehicle was priced at ****** Was given ***** off price Sale price ******

      Business Response

      Date: 09/05/2024

      Our team is reaching out to ****************** to review her sales contract.  The sale price was actually $16,777.  ******************* chose to add our Appearance Package & a ************************** All items were disclosed and signed for, and we believed ******************** understood all charges.

      Sales price of $16,777
      Kunes Appearance Package of $3300
      Theft Deterrent Package / Insurance $1190
      Documentary fee $499
      sales tax $1389.63
      The $23,155.63 is the total loan amount inclusive of all above items.

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought the car last than 2 months ago. Started noticing problems day 3, contacted the company and showed up multiple times with literally no help and me being ignored. Now my car doesnt work at all!!!

      Business Response

      Date: 09/19/2024

      We have traded Ms. ***** into a different vehicle and believe she is now satisfied.

    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pricing was hidden and not transparent.Was just overall a bad experience! We really wanted the car but I could not get transparency on numbers despite running credit advised by ******* these are the numbers then I asked why it doesnt add up they are now preliminary numbers 50+ texts plus 2 hours in there still no joy. There was a 400 theft option (I would never purchase) a 700 acquisition fee and first payment missing to the tune of $2k. I kept chasing them for answers. Rebates applied I was not eligible for.I am thankful to **** as he was transparent after I called in.

      Business Response

      Date: 09/05/2024

      We are sorry for the frustration and are still trying to work with Mr. ************ There was one Jeep Owner Loyalty rebate for $2,000 that we initially believed he would qualify for, and because of the vehicle ownership he did not.  We hope to be able to satisfy him shortly, and appreciate the opportunity to do so.

      Customer Answer

      Date: 09/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear to be incorrect.

      we have followed up with your ** **** twice with no response. Nobody at the store has contacted us to make this right.

      Regards,

      ******* *****

      Business Response

      Date: 10/11/2024

      Our customer service team is working with Mr. ***** and working to find a suitable solution for him.

      Customer Answer

      Date: 10/11/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear

      kunes sent you my worksheet that I changed when the numbers did not add up. Corruption and deceit continues.

      Regards,

      ******* *****

      Customer Answer

      Date: 11/05/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ******* *****

    • Initial Complaint

      Date:08/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a certified used vehicle from Kunes Dodge Jeep Ram of Belvidere on 8/17. Through a lot of bait and switch tactics I thought I was getting a good deal on a used 2019 ***** Equinox. The price listed online was $15.777, however, the amount they financed was over $21k after my $1k down payment. The increase in amount was not disclosed and nobody went over any numbers except to speak in terms of monthly payment price. Besides the deceptive sales tactics, I get the vehicle home and notice it has a very significant oil leak. I alert the salesperson via email even though it was Sunday. I then contact the sales manager on Monday expressing my anger and frustration over being sold a vehicle with what appears to be a very significant mechanical issue. I expressed my desire to cancel the sale as I had no desire to deal with a new vehicle I am paying a large amount of money on to have mechanical defects. They refused to cancel the sale and instead offered to fix the oil leak for free. The vehicle went to their service department who had the vehicle for several days. I was told yesterday it has been fixed. I pick the vehicle up and it sits in my driveway overnight and there is a huge oil spot on the ground. It is clearly not fixed. I have never had such an awful car buying experience. A ****** search shows there is currently an active lawsuit for deceptive practices by Kunes. They say their used vehicles go through a 125 point inspection. The location says they were unaware of the oil leak because they picked it up from a different store, but the other store should have completed this so called inspection and identified that this car has mechanical defects. A vehicle cannot be sold as certified when it has an issue like this.

      Business Response

      Date: 08/29/2024

      We do apologize if our team has not been responsive to ******************.  Her vehicle is at our facility and we are performing all repairs and ensuring there are no oil leaks.  We believe this issue will be resolved.

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted at least 4 times to try and get the Kunes Dealership to provide me a copy of the paperwork I signed when I purchased my vehicle two months ago!! They initially apologized and promised to get me the paperwork but they never sent it and now they refuse to respond to ky emails and phone calls. They also are refusing to provide me any information on the extended warranty I purchased as well. Again choosing to ignore my multiple requests. This is unacceptable and required me to spend close to an hour in the phone with the financial institution who did the auto loan to get me set my monthly payments set up since I couldnt reference the paperwork I signed at the dealership. Extremely unprofessional dealership.

      Business Response

      Date: 08/27/2024

      We have reached out to **************, provided all documentation and apologized for our lack of responsiveness.  Our paperwork is delivered on a USB drive, and it was either misplaced or not well explained to ************** that all of his information is on the drive.  We believe this matter is resolved.

    • Initial Complaint

      Date:08/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a 2022 ********** outlander, about 3 weeks ago the gearshift light came on and after that I wasnt able to shift gears in my car. Im told that I have to pay $1500 because this is not covered under warranty, They said that is was a complete computer malfunction my car has been in the shop for over 3 weeks and there have been multiple recalls on this type of car I feel they should cover this malfunction and not I

      Business Response

      Date: 08/22/2024

      We understand the frustration, but we have worked to appeal to ********** with no relief.  The vehicle has over ****** miles and the factory warranty has expired.  We are working on open recalls, but the customer is responsible for non-covered repairs.  

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new ******** in 2022. Was told I was having all these options thrown in, turns out I ended up paying over $6,000 for extras!Fast forward to now, I want to trade my car in and was told all these extras I paid for are refundable based on the pro rated time. I am due back $4500+ that I have been trying to get for over a month! I want to trade my car in. I have called, emailed, filled out the form TWICE, spoke to **** the finance manager at least 3 different times, spoke to ***** the ** and STILL have not received confirmation that this is canceled or on its way to the finance company! I have emailed on 4 different occasions with no response. I called today and spoke to ***** the ** who said he would see what is going on and call me back. Guess what? No call back! If this refund is not processed and sent to my finance company so I can trade my car in immediately, my next step is to involve my attorney. I have purchased multiple vehicles here, not to mention a $65,000 new ******** and this is the service provided? I will never do business here again!

      Business Response

      Date: 09/05/2024

      We are sorry for the frustration.  There are indeed products that are cancelable, and it's often confusing for car owners.  We deeply apologize if our team has not been helpful, and we are attempting to reach out - **** from our team was able to leave a message for **************** last night.  We do believe that the warranty was refunded in August, and we will assist with the remaining cancellations as soon as we can connect.

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my son to go look at cars he test drove a 2021 ****** Versa, he liked the car and we were going to get it contingent on the cost of insurance, after we found out insurance would be to high on the car we declined to move forward with the car and we left the dealership. A couple weeks later I get a withdrawal of my personal checking account from a ************************* come to find out the Dealership submitted paperwork to them as if the car was sold for bi weekly payments to come out how did they get my checking information and why was my account touched when we never got the car there was no sale. I did contact the colonial transfer company and told them they need to refund my money as we never purchased the car and the dealership submitted paperwork they shouldnt have.

      Business Response

      Date: 08/22/2024

      We're very sorry for this mistake.  The purchase was underway and some documents were signed.  When the sale was declined due to insurance needs, our manager missed cancelling this form that was signed.   We have resolved the issue with the customer.

      Customer Answer

      Date: 08/22/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought the truck- 26-Jun-2024 Air conditioning stopped blowing cold air- 29-Jun-2024 Put brand new tires on the truck ($966 out of my pocket)- 02-Jul-2024 Took truck in to find leak in air conditioning system- 03-Jul-2024 Check engine light flashing and traction control light came on- 10-Aug-2024 Lifter knock took truck into dealership- 10-Jul-2024 Made 1st payment ($400)- 09-Aug-2024 Finally got truck back from lifter replacement- 14-Aug-2024 Check engine light came back on with 2 transmission codes- 17-Aug-2024

      Business Response

      Date: 09/10/2024

      We were able to secure a new vehicle for ******************, and we believe that this issue is resolved.

    • Initial Complaint

      Date:08/02/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2021 ram 2500 power wagon from kunes in 2021 . At the time I was offered a extended warranty which was for 84 months or 100k miles . I traded the truck into *** of nashville Sept of 2023 . I filed the proper forms with the company whom was listed on the policy. I got no response after waiting 60 days for a refund . I filed a second request and still no refund or even a email letter nothing . I filed a 3rd form for refund and made several calls and was finally told the dealership had to issue my refund . I called the dealership and spoke to someone who informed me to file a request online threw there website for a refund . I sent a notarized affidavit for mileage and the payoff letter as requested. This was completed . It's been 9 months of trying to get a refund for a policy I never used . The vehicle was paid in full I've provided the requested documents and been patient . There web portal for refunds provides no contact number and no email for contact .

      Business Response

      Date: 08/07/2024

      We are sorry for the delay and inconvenience.   A check has been mailed and we have confirmed with ************** that his refund is on the way.

    Kunes Auto & RV Management Group is BBB Accredited.

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