Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************. I had health insurance through the company I worked at, called Broadmark ******************* was based out of ******* when I worked for them, and recently merged with another company, hence my layoff. I think they're still based out of *******.), until I was laid off in mid-February. I had a medical emergency shortly after and have undergone two brain surgeries since then. My health insurance was kept in place via a COBRA extension through a company named Alpine. Alpine was bought out, transferred my policy, or sold my policy to TASC insurance recently. Although I have made payments each month and on time to Alpine, TASC is now claiming I owe them $2793.02, and is threatening to cancel my health insurance due to non-payment. They have abruptly increased the monthly cost of my insurance which seems unfair. I submitted proof of my payments to Alpine which is the screenshot included in this claim. TASC will not accept the proof and says that Broadmark needs to send them the proof. I have reached out to HR at Broadmark to try to achieve this, but it will take some time. In the meantime, I am in danger of losing my health insurance less than a month after having my last brain surgery. Someone who had brain surgery so recently is supposed to be resting, not battling with larger corporations just to avoid paying the same bills multiple times. I need to keep insurance, and feel it is unjust for TASC to cancel my insurance for non-payment when I have paid. I would like TASC to acknowledge that I have paid, or work with Alpine or Broadmark to receive proof of payment. I would also like them to consider changing my monthly cost to its original dollar amount.

  

  Business Response

  Date: 09/05/2023

  Good Afternoon,

  We have reviewed and updated ****************** COBRA Continuation account and have reached out to her directly.  Please note that TASC does not set the rates paid for coverages.  Here is the update related to her account:

  -  Her Paid through date for Medical, Vision and Dental has been updated to 8/31/2023
  -  Per ****************** request, the Vision and Dental has been cancelled as of 8/31/2023
  -  Her Online account has been updated showing September Premium is due 9/1/2023 for Medical in the amount of $788.60
  

  Let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from TASC dated 5/22/23 on 5/26 to continue dental/vision benefits after being laid off from work. My COBRA benefits were to begin 4/29/23. I called TASC on 5/31/23 to provide my email address to activate my account. I made a $69.79 one-time payment that day for coverage for the balance of April, May and June which posted on TASC 6/2/23. Auto payments were to begin for July forward. My TASC ID is **************. When my dentist called United Healthcare for insurance approval on 6/2, insurance was denied. I called TASC and was told it could take "up to a month or so" to activate, that the problem was with United Healthcare. A call to United Healthcare confirmed they had not been contacted. So, I paid $211.00 out-of-pocket to my dentist and was told I could file a claim after insurance coverage was activated. At the end of July, when I reviewed my ********* statement, I saw the auto payment had not posted, so logged into TASC on 8/9. I had been terminated for non-payment. I called TASC and was told I would need to file a Service Request online, that customer service could not help. I filed Service Request #***SR23401634 on 8/16 asking for a refund of my $69.79 since I was never provided with coverage. I did not even try to ask for the $211 that I should have been covered for. The response on 8/21 from ************** was I did not pay for July and August, so was terminated and there would be no refund. I contacted United Healthcare on 8/23/23 and was told by **** they NEVER were contacted by TASC. United Healthcare contact: ************, Ref. # D7316562444017 documents/confirms there was no coverage after Conimar employee coverage ended in April 2023. My United Healthcare *********: *********. Since I was NEVER covered, I feel I should at least be refunded the payment of $69.79. I feel this is fraudulent to take money and not provide coverage.

  

  Business Response

  Date: 09/01/2023

  Good Morning,

  We are working with Ms. ******** previous employer as the funds received have been forwarded to them.  For Continuation of Coverage, TASC forwards any payments to the previous employer and asks them to reinstate coverage with the appropriate Insurance carriers.  We do not have the authority to reinstate coverage directly with the insurer as that has to come from the employer.

  We will contact Ms. ****** directly by Wednesday September 6th regarding the progress we've made in resolving this issue.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 09/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have have been in contact with the business in reference to complaint ID ********, and find that their response is satisfactory to me. It has been determined that the employer, *******, received my premium payment sent to them by TASC, but never reinstated my insurance coverage. TASC has made an effort to contact ******* four times without response. TASC has been most helpful in trying to resolve the problem. My TASC contact and I will continue to try to reach the contact at Conimar, asking them to reimburse TASC so that TASC may reimburse me.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:08/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed for COBRA coverage with TASC for myself and a dependent. I have paid the premiums for a total of $3,953.66 for the months from February to June. My insurance provider has not received confirmation for my payment. attached are supporting documents:1. screenshot of a payments on the TASC website 2. Is a letter received saying they received payment

  

  Business Response

  Date: 08/23/2023

  Good Morning,

  The refund ************************ is asking for was rejected at his bank and never received by TASC.  He had setup ACH for payments and our attempt on 6/14/2023 to pull retroactive premiums due in the amount of $3,953.66 was never received.  After reviewing his account , there was a small refund of $15.38 which was mailed to him on July 26th.

  Please let us know if you need additional information.

  Thank you

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had terminated the services because They are servies that I never had utilized. Honestly wasn't sure why I was sold the services and thus never used them. I called on 2 occasions to ask about the process of canceling and was told just to do it quickly but never a mention about a termination fee, much less a termination fee that equaled ******* when the monthly charges are only around ****** I find these fees excessive and unreasonable. I have looked at my paperwork and see nothing about a termination fee.

  

  Business Response

  Date: 08/15/2023

  Good Afternoon,

  TASC uses a standard 3-Year contract with customers.  We reviewed this client's activity and see that the plans were under-utilized as ************** indicated.  Since the plans were under-utilized we have cancelled these open invoices and any additional fees are no longer due.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:08/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Husband retired May 31 2023. Cobra election for him and spouse to have Met Life dental insurance and for spouse to have BCBS ******************** sent to TASC in ******* ********* Election for coverage filed timely. Payments to TASC made in full and timely for June,July,Aug,and Sept. premiums. BCBS and Met Life both said they did not receive payments from TASC or notification from them that coverage should be active. TASC did admit to receiving payments from me but said they could not tell me where the payments went or when or why my insurance coverage is not active.

  

  Business Response

  Date: 08/16/2023

  Good Afternoon,

  We worked with Mr. ******* previous employer as they are able to confirm with the insurance carriers that coverages should be reinstated.  They are checking with them today and we would expect coverages to be reinstated by tomorrow.  All premiums paid have been forwarded to ****************** previous employer and we have confirmed they have been received.  TASC sent reinstatement notices to the insurance carriers  on 6/21/2023, 8/4/2023 and again on 8/14/2023.  Due to privacy laws we cannot contact the insurers via phone and have to follow an EMail process for reinstatements.

  We advise the ******* to check with the insurance carriers tomorrow to confirm coverage.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 08/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Scholarship, a non-profit organization, has been trying to sever all ties with TASC for four months (March 2023 - July 2023). Unfortunantly, we keep receiving invoices for early termination fees due to TASC's errors. The automatic renewal clause in their contract makes canceling your policy extremely difficult. I find TASC's customer service and billing department to be unhelpful, rude, and provides unacceptable service.

  

  Business Response

  Date: 07/28/2023

  Good Morning,

  The client signed a 3-year agreement with TASC that states if they cancel services in the middle of the 3-year term, administrative fees are due for the full term.  We reviewed our service records and do not show any complaints with the service related to this account.  The contract has provisions to waive the fees if we fail to cure any service issues within thirty days and we do not show any service related complaints on this account.

  Please let us know if you need any additional information.

  Thank you.

  Customer Answer

  Date: 07/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [ First, TASC  has an auto renewing system in place for three-year contracts.  This is very troublesome.  Second, as the newly named President, the signer who executed the original contract was not an officer of the non-profit, had no authority to sign the contract, and was terminated from the organization.  Third, once determined these services were no longer needed, TASC was contacted and CS took all necessary steps to terminate the contract including paying termination fees.  My complaint is that was are once again being asked to pay additional "termination fees" for services I'm informed were missed by TASC representative when closing our account - several months ago.  ]
  
  Regards,
  
  *************************

  

  Business Response

  Date: 08/03/2023

  Good Afternoon,

  TASC has credited ************;IN2765823 in the amount of $232.45. This amount is no longer due from the client.

  Please let us know if you need additional information.

  Thank you

  Customer Answer

  Date: 08/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business refuses to close our account despite several contact attempts since last fall to do so. They also continue to overcharge ** for services but can not provide a detailed description of ************** rendered. The worst customer service we have ever encountered.

  

  Business Response

  Date: 07/24/2023

  Good Morning,

  We worked with ************** to obtain the proper cancellation paperwork and we have credited any outstanding invoices.  TASC was providing IRS documentation needed to withhold employee wages pre-tax for out of pocket insurance premiums.

  Please let us know if you need additional information.

  Thank you

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, I contributed $2,443.75 to my Limited Purpose FSA. In December 2022, I submitted $3,069 of receipts for dental & orthodontic expenses covered by my plan. I have yet to receive any reimbursement. I have called multiple times requesting an update and I've only been told that it is delayed due to an "administrative issue with no estimated resolution date" 8 months is not a reasonable amount time to make someone wait for reimbursement with no explanation. I need a reimbursement for these expenses right away.

  

  Business Response

  Date: 07/24/2023

  Good Morning,

  We reviewed Mr. ******* 2022 Medical FSA claims and confirmed these were eligible for reimbursement.  We were able to immediately reimburse $500 and are performing additional processing to reimburse the remaining $1,943.75.  The additional funds should be available in 2-3 business days and we will EMail ************** when complete.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the past 4 weeks I filed about 30 receipts for reimbursement from funds held by TASC (my medical FSA plan), the designated provider of FSA's for *******************. I have filed for reimbursement from TASC for many years. It was generally easy. This year was horrible and I spent hours messaging, resubmitting required documentation etc. Multiple claims were denied 3 or 4 times. Each time I asked what the problem was and received a generic note stating what documentation was required - which IN EVERY CASE was what I had already uploaded and submitted. When I pointed this out and asked for an escalation to someone that could verify that all the requested information was in fact attached to my claim, they authorized my reimbursement. This happened over and over. 10 claims denied for no reason with some resubmitted 4 times - with exactly the same documentation before the authorized reimbursement. Along the way, they decided to stop answering my message requests for more detailed information about what was missing. They simply ignored my requests to process submissions. I have contacted my employer to complain about this unacceptable service from TASC. I'll ask for another option for my FSA's in future years. I would like their system to work better. Your staff must need MUCH better training. I'd also like reimbursement for the 9 to 10 hours spent on wrestling with TASC. I shouldn't have had to submit so many claims repetitiously.

  

  Business Response

  Date: 08/02/2023

  Good Morning,

  We are showing that TASC responded to this issue on July 20, 2023 and that response is below.  

  
  All of the funds available for Dr. ******** Medical FSA plan have paid out.  Reviewing his claims we discovered Dr. ****** was requesting reimbursement for items such as a ******* watch, gym memberships,vitamins, supplements and weight loss programs.  All of these items are not immediately eligible for reimbursement under FSA IRS guidelines. TASC requested letters proving Medical Necessity for these items which is the extra substantiation required to process these requests.  Our notes indicate we were clear on what was needed to approve these claims.

  
  Since there are no funds left to pay out, additional processing is not needed at this time. Please let us know if you need additional information.

  
  Thank you.

• Initial Complaint

  Date:07/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a client, Rental **** who is a customer of **********************. My client's employees cannot access their HSA funds. Tasc's customer service department has promised to fix this issue, but to date this issue is still outstanding. My client has been contacting Tasc since 5/8/23. Employees still cannot access their HSA funds. Several escalations have been requested. This is fraudulent and unacceptable.

  

  Business Response

  Date: 07/10/2023

  Good Morning,

  TASC does not have Ms. ******** listed as an authorized contact for Rental Max.  We advise that the Primary contact for this client reach out to our ************* team at 1*800*422*4661 for assistance.

  Thank you.