Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March, we began an upgrade of our shower to make it accessible. We requested a reimbursement from TASC for the work and filled out all required paperwork for TASC (it is attached). The payment for the contractor was divided between two payments ($10,000 for the first payment and $12,381 for the second when the job was completed). We included the invoice for the first payment only because it was more than the total amount of money in the TASC account. Therefore, we requested the full balance of the TASC account to be direct deposited to our checking account and for the ******************** account to be closed since we no longer need it and no longer contribute because ***** is permanently 100% disabled and no longer employed due to his Huntington's Disease diagnosis. Instead, we were given a debit card with $2000.00 on it (which the contractor could not take). We ended up just paying out of pocket and we haven't used the debit card at all for anything. We need to get the all the funds from our TASC account direct deposited into our checking account. I will send the unused debit card back to TASC or destroy it if they want. We called customer service and they were not able to explain to us why the transaction was not completed as requested. We also used the online support system on the TASC website to ask why and were not given a reason, just a recounting of the transaction they completed for us. The only thing we can think of is maybe we used the incorrect codes on the paperwork? But nobody has been able to tell us if this was the case. Please help us by closing the TASC account and sending us the full remaining balance via direct deposit.

  

  Business Response

  Date: 06/14/2023

  Good Morning,

  Mr. ******** claim has now paid in full and the funds are in his MyCASH account (on the debit card).  Our Resolution Specialist is reaching out to him today to confirm the banking information before moving these funds to his bank account.  Otherwise Mr. ****** can login and initiate the transfer himself or he can call ************* at ************ for assistance.

  Mr. ******** account was setup with a $2,000 cash balance which caused the delay in processing the full claim.  Funds had to be moved from the investment account(s) to be made available for this claim.  Everything has now paid out as requested.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was sent a letter from Tasc saying i owed $99.94 for an overpayment from Oct 2 2019 but did not provide any other information to validate the debt. they demanded payment within 3 weeks or they will send me to collections. when i called they wanted a ton of my personal info that i was not willing to provide. i asked them to send me paper copies to my address on file validate the debt and they said that they will but it will take 3 weeks to process that request and that i would still be sent to collections it its not paid "ontime" my refrence number is: 4014-2214-5730

  

  Business Response

  Date: 06/02/2023

  Good Afternoon,

  TASC will be waiving the amount due on this overpayment letter and Mr. ********* is working with a Resolution Specialist to assure the amount is credited.  TASC had a system issue in 2019/2020 that has since been resolved and this letter should not have been sent.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 06/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:05/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January and February of 2023, I was filing daycare FSA reimbursement receipts and getting reimbursed with NO ISSUES. All of a sudden, starting the second week of March, I get an automated email saying "Verification Required". It lists 4 things needed on the receipt, all of which are on there, and always have been on there. I haven't been able to successfully submit a receipt since then, and it's been about 7 times. I have even involved on state governor's employee relations office and that still doesn't seem to phase TASC. I have yet to receive an explanation as to why these were going through fine in January and February. I've also been told that TASC manually reviews all reimbursement requests over $50, which is absurd for daycare. Even then, why are mine getting rejected, then when I call, they magically get approved just hours later. And why does your customer service send canned, robotic responses that don't address my issue. And why does it take your system over 72 hours to send me an auto-generated email, at 11:30 at night nonetheless? I will continue to reach out to our governor's office to get answers at TASC does not answer effectively. I will also lobby my governor's office to go back to the administrator we had last year, with whom I never had an issue.

  

  Business Response

  Date: 05/25/2023

  Good Afternoon,

  A TASC Resolution Specialist spoke with Mr. ****** on Wednesday 5/24,  We have made some adjustments to the plan to allow these claims to go through automatically and also sent him a contract he can return to auto-pay his claims.  We apologize to Mr. ****** for the service he received.  It was a combination of plan setup and errors made by processors who have been coached.

  Please let ** know if you need additional information.

  Thank you.

  Customer Answer

  Date: 05/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a notice that in 2019 (9-18, *****) TASC paid ExpressScripts ($136.82) above the amount that was on my debit card. Had they notified me when it happened I would have gladly repaid them, but for them to notify me 3 1/2 years later. I thought it was a scam. I also don't understand how they could have paid out more than what was on a debit card.

  

  Business Response

  Date: 05/22/2023

  Good Morning,

  Mr. ****** can ignore this repayment request as it was sent in error.  TASC had a system issue back in 2019 that caused an overpayment to be made by TASC that has since been fixed.  Since this was a system issue, the amount is not due from Mr. ****** and we apologize this letter was sent.

  Please let ** know if you need additional information.

  Thank you.

  Customer Answer

  Date: 05/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid TASC $1671.37 on 1/27/23 and on 2/2/23 (total of $3,342.74) for COBRA insurance coverage. During these months and the months after, I was told by my health insurance (Anthem COBRA ***** that I did not have any coverage as they did not receive any payment from TASC, and that I should contact the administrator of my previous insurance where the payment should have come from, which is *****************. ***************** reported to me that they did not receive any payment from TASC. I called TASC two different times, once with Anthem on the line, and another time with ***************** on the line. Both calls were to confirm to TASC that no payment was received to either entities. TASC continued to state that money was paid out by them but could not state who the payments went to and would not give me a refund. I submitted this issue in writing on the TASC website per their instructions so that it could be evaluated by their "administrators." When I called for an update after the 10 business days waiting period, they did not have any record of my phone calls to them with Anthem and *****************, and they continued to state that they do not give refunds and that I needed to talk to a higher up person. I was being given instructions that I already followed. I do not think they have any intention to help me find out where my money went, and I paid for services that I never received. I am writing now in hopes of getting my money back and to prevent them from continuing to do this.

  

  Business Response

  Date: 05/12/2023

  Good Morning,

  TASC submitted ************** insurance reinstatement request on January 30, 2023 which we have since learned was not processed.  We have confirmed with ********** that she is waiving her rights to COBRA and a TASC Resolution Specialist is working with her to refund her payments received to date.  The payments were forwarded to her previous employer and they will be returning the funds to TASC.

  Please let ** know if you need additional information.

  Thank you.

  Customer Answer

  Date: 05/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The refund check arrived yesterday. 

  TASC and the Insurance Representative were both very attentive. 

  
  Regards,
  
  *******************

  
  

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mach 30, 2023 I received a letter from TASC about an "Overpayment Error" for $302.62. After checking with TASC I was told that there where three (3) payments which were taken from "My Cash" that I was required to repay. These are as follows; $2.62 on 12/28/2019, $150.00 on 8/22/2019 & $150.00 on 12/11/2019. When I questioned TASC on how these amounts can be taken from "My Cash" (a debt card) when there was no money ever in "My Cash" the answer I received was "it happens sometimes and we can't explain it", this is not an acceptable answer and I wanted proof. I also asked them why I never received an answer to my request for explanation of the -$150.00 from My Cash submitted 11/26/19 (see support request.jpg). This also shows a question about left over funds, I there were left over founds it should have been their responsibility to make sure all accounts were paid back then. Since the web site did not shown who the payments were made to I asked for that information and was told the payments were made to Express Scripts, I spoke with express scripts and they have yet to confirm these payments.

  

  Business Response

  Date: 05/05/2023

  Good Morning,

  TASC has waived/credited this repayment request letter and nothing is due from Mr. ***************  In ************************************* viewing all transactions when there was a dependent listed on an account which has since been fixed.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 05/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:04/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ingrown toe surgery through *** on 9/28. I submitted a Pay the Provider expense through TASC which shows being paid on 11/28/2022. Invoice # for that transaction through TASC is ************ and it was for **************************. I am now getting contacted by *********************** saying I never paid this bill which TASC took my money out of my account and marked as Paid. This is negatively impact my credit rating, when it never should have. I requested a copy of the check but have not received it yet. TASC said they would cancel the check that they wrote and put the money in my account so I can call and pay the collection agency. However after calling multiple times, they have yet to refund me my money from the check that got "Lost in the Mail" as they state. They make it sound like this is a common thing with them as they had a fabricated response ready for me when I called them. The individuals that I have tried working with at TASC to resolve this have been very unprofessional and take no accountability in this matter and are placing blame on me. I will now have to file a dispute with the collection agency showing I did everything on my end correctly to have this bill paid in a timely manner and can prove that.

  

  Business Response

  Date: 04/27/2023

  Good Afternoon,

  TASC reprocessed the payment on Mr. ****** claim and a balance of $1,082.25 is now in his MyCASH account.  He can access these funds by using the debit card or login to setup a transfer to this bank account.  The original check reimbursement was sent to an incorrect address and we apologize for this processing error.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:04/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer utilizes ***************************************** (TASC) to manage the Flexible Spending Account (FSA) for employees. For the 2022 plan year I had unused funds of $304.40 which qualified for a roll-over to the 2023 plan year. TASC refuses to transfer the 2022 $304.40 roll-over to my 2023 plan year due to an 3-month, 21-day (January 1 April 21, 2023) internal holding period . Therefore my unused 2022 FSA roll-over cash is unavailable to pay my January 2023 hospital bill. This is cash money paid to TASC from my paycheck to help me save and pay for unexpected medical bills. It is my money. TASC is keeping my cash in abeyance; illegally refusing to ***** me access to my own funds. TASC continues to prey on its customers. Calling TASC customer service is futile. The ******************** representatives claim their practice of holding my 2022 unused funds is due to circumstances beyond their control. TASC customer service claims only an account manager can apply the unused, roll-over funds to my 2023 plan but there is no way to contact these account managers to expedite the release of my 2022 funds desperately needed to pay my January 2023 hospital bills My monthly income is sufficiently reduced due to the Flexible Spending Account funds paid to ******************** for safe keeping . I need my money entrusted to ***************************************** (TASC) to pay my medical bills. TASC is fraudulently stealing my money by refusing to add the unused 2022 funds to my 2023 plan year. This corporation is made up of thieves that prey on customers from all walks of life. This corporation ignores government regulations that allow you to carryover the unused funds to the new plan year by devising a loop-hole that allows TASC to hold your funds in their account for a *******, 21-day holding period making it impossible to use the money you saved to pay for medical treatment .

  

  Business Response

  Date: 04/24/2023

  Good Morning,

  Ms. ********** has funds from her Medical FSA remaining in her 2022 account and the reimbursement system will automatically access these funds ($304.40) if her 2023 balance is depleted.  The 2022 funds are available to us now even though they are sitting in the 2022 plan balance.  The 2022 balance will move to 2023 when the plan finalizes however this does not preclude her from using the balance now.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response from TASC that their reimbursement system will automatically access the $304.40 funds remaining in my 2022 account when my 2023 balance is depleted is false. Also their statement that I am not precluded from using the 2022 funds of $304.40 is false. According to their response and my 2022 and 2023 account balance, as of this date I should have a total of $609.16 in my flex spending account to pay my medical bills. That is $304.40 from 2022 and $304.76 in my 2023 account. Today, April 24, 2023, I tried to use the $609.16  balance to pay my January 2023 hospital bill and my claim was denied because my TASC FSA account only has the 2023 funds of $304.76 available. I called TASC customer support and spoke to manager *************************** who stated the 2022 funds of $304.40 would not be available until after an internal audit had been completed. ************** also stated there is no deadline for the completion of the internal audit and therefore it is not known when my $304.40 from 2022 funds will be available. ************** stated the depletion of the 2023 funds have nothing to do with the availability of the 2022 funds. The response received from TASC is totally false and misleading. 

   
  Regards,
  
  *******************************

  

  Business Response

  Date: 04/27/2023

  Good Afternoon,

  The carryover funds from 2022 are now showing in Ms. ************* 2023 account.  Her balance for 2023 is currently showing $609.16. 

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A reimbursement was approved and put into my account : notification via email was sent to me. A large sum of money. Nearly $5k. It was then reversed by the company and taken out of my account. This is theft. They said it was an error. I paid into my account for the year and they are trying to say I should not be given these funds. They literally took the funds from my account. This is illegal.

  

  Business Response

  Date: 04/18/2023

  Good Morning,

  Ms. **** is working directly with a TASC Resolution Specialist on this case.  Our initial review shows Ms. **** missed the claim filing deadline for her ************** *** Account.  The *** account was for 2022 Expenses with a filing deadline of March 31, 2023 and we did not receive the claim until April 6, 2023.  Our Resolution Specialist will communicate with ************ on this plan and filing requirements.

  Please let us know if you need additional information.

  Thank you

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently retired and have over 300 dollars remaining in my TASC account. They have cancelled my card and I have spoken with them but cannot seem to get a resolution.

  

  Business Response

  Date: 04/12/2023

  Good Morning,

  Ms. ******* had a balance on her Medical FSA account for the plan year running from 1/1/2022 through 12/31/2022 and she had until 3/30/2023 to submit eligible expenses for reimbursement.  The TASC card will not work after 12/31/2022 as all claims need to be incurred in the year of 2022.  The card transaction date assumes the date of service is the date the card was used which is why no reimbursements occurred using the card in 2023.  ****************** would have had to submit manual claims showing a date of service in 2022 by 3/30/2023 for consideration.  Unfortunately this date has passed.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  When I first began using a FSA account, the money did not roll over from one year to the next.  However, a few years ago any unused funds, began to roll over to the next calendar year.  I was not informed that I would not have access to these funds which were taken out from my pay check once I retired.  In fact, the debit card I currently possess indicates that my card does not expire 06/24. In addition, I received yet another card this year (2023) with an extended expiration date.  I did not sign or authorize for the new card to be used knowing that I would no longer be contributing to my FSA account.

  I would like documentation which shows that I agreed to the terms of the use described in the resolution of this complaint with an accompanying signature.  I had no previous knowledge of these terms. Had I known I would not be entitled to a refund of my own money, I would have discontinued the approval to take money from my account while I was still employed.  I do not understand why I am not entitled to the refunding of my own money?  Why does the company get to keep my money?    

  I initiated contact with the company when my card was declined. I received no prior notice of this event nor am I able to process any claims she is referring to in the response as my account has been deactivated and I no longer that access to it.  I believe the appropriate resolution would be for the company to refund my money.
  
  Regards,
  
  *************************

  

  Business Response

  Date: 04/24/2023

  Good Morning,

  Ms. ******* had a balance on her Medical FSA account for the plan year running from 1/1/2022 through 12/31/2022 and she had until 3/30/2023 to submit eligible expenses for reimbursement.  ***************** would have had to submit manual claims showing a date of service in 2022 by 3/30/2023 for consideration.  Unfortunately this date has passed and per IRS guidelines, TASC is unable to release these funds to her.

  Please let us know if you need additional information.

  Thank you.