Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer utilizes TASC to manage an HRA account for employees. My employer sets aside $500/year for employees in order to pay half of our health insurance deductible. When I personally met my $500 deductible in 11/2022, $250 was released to me very easily.My daughter was born in December 2022 and quickly met her deductible via two charges: one paid via my FSA account (also managed by TASC) for $482.76 on 1/9/23 and one paid via my own debit card for $17.24 on 3/16/23 (note that these amounts clearly add up to $500 and constitute her full deductible). I have called several times and have sent several support requests. I have followed every instruction from the live support people, yet my request for the $250 to be released from my HRA is still being denied. My daughter has met her deductible. I have provided receipts. Furthermore, the $482.76 payment was MADE BY TASC ITSELF via my FSA and that transaction can easily be seen in my FSA account dated 1/9/23. This money is set aside by my employer and I have met the requirements to receive the money. I spoke with **** in customer service who told me exactly what to submit, but it's still being denied. There is absolutely no additional documentation that could possibly be provided beyond what I have already provided.

  

  Business Response

  Date: 04/07/2023

  Good Afternoon,

  TASC reprocessed the claim for  $482.76 that was originally paid out of ************************** Medical FSA Account.  We processed $250 of this to her HRA plan and the remaining amount will still show as being paid by *********** FSA.  We returned the $250 to *********** FSA balance.  We apologize for the processing error.  Her HRA plan now shows a zero balance.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Thank you,
  
  *********************************
  

• Initial Complaint

  Date:03/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terminated my account on Feb 28, 2023. A deduction was taken out by TASC after account was closed. They will not refund the over payment. I have called and filed numerous inquiries, to no avail.

  

  Business Response

  Date: 03/24/2023

  Good Afternoon,

  Check #******* for $803.44 was mailed to ******************** on Monday March 20th.  ******************** contacted us on March 5th and it should not have taken this long to refund.  We apologize for the delay.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/10/2023 Poor communication skills and no customer awareness:I signed up for this account through my job. I retired June 2020. During Covid, I contacted the establishment inquired about the value on the card at that time. The establishment sent me a new card stating GOOD THRU 11/24. It is 2023, the funds ($500.00) are depleted. The establishment did not reach out or email me nothing.

  

  Business Response

  Date: 03/20/2023

  Good Morning,

  TASC did not have Ms. *********** retirement date in our system and *********** FSA balance was showing $500 as this amount was carried over from an unused balance back in 2020.  The carryover balance is only available for active employees,  Unfortunately we just learned of Ms. *********** actual retirement date and our system was updated early March 2023 and this balance is no longer available to Ms. *******************

  Please let ** know if you need additional information.

  Thank you

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [TASC establishment was contacted by phone, spoke to a phone representative, in August 2020 inference to my retirement date June 2020. Please check your phone data. Per our phone conversation, I was mailed      a new reissued TASC card stating GOOD THRU 11/24. I assume the card date was acceptable. Now, I found that the card date was insufficient fund. I did upload the the card to the file site reference for evidence.]
  
  Regards,
  
  ***********************************

  

  Business Response

  Date: 03/27/2023

  Good Morning,

  The dates on the TASC Card do not guarantee funds are available.  The $500 balance that was available was carryover dollars from a Flexible spending account.  Carryover dollars are only available if the person is still employed.  Since Ms. ********* retired in 2020 these funds are not available.  We apologize for the confusion as we just updated our records with the correct retirement date.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a dependent care FSA for 2021. The account balance showed I have $5,000 in my account when I checked later in 2022. I tried to move my balance to my checking account early 2023 and it wouldn't let me. I then called 1/3/23 and was told the plan ended 1/1/23 and no available options. I then sent an appeal letter with full documentation of acceptable dependent care expenses, but the response indicated the request was denied 1/11/23 and the funds will now be forfeited. There was NO communication that the account balance was not my money, and NO communication that the funds would be forfeited. This is an unacceptable and unethical practice.

  

  Business Response

  Date: 03/10/2023

  Good Afternoon,

  **************** did have funds available in his 2021 ************** Flexible Spending Account.  He had until 12/31/22 to submit eligible expenses for reimbursement.  Unfortunately he did not submit a request for reimbursement until 1/11/23.  Per IRS guidelines, his funds are forfeited and no longer eligible for reimbursement.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I tried to call on 1/3/2023 as I could not submit my reimbursement request.  The way their website is laid out, it looks like the money is already in my account.  Furthermore, there is NO communication on impending submission deadlines.
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 03/20/2023

  Good Morning,

  Mr. ****** had to submit eligible expenses by 12/31/2022 for claims to be considered.  Unfortunately he missed the filing deadline.  He would have received a summary plan description from his employer describing plan rules and the last day to submit eligible expenses is clearly visible online.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The communication by TASC is insufficient.  The attached pictures shows what is shown online.  It appears that I have $961.55 in my available account, but that is not the case, hence the belief that money in your account is actually yours.  To answer the previous statement, there was not message from our internal HR team on the TASC deadlines.  TASC has the ability to send out emails/calls/texts on these things such as account deadlines and upcoming dates; they choose not to.  If someone is to lose money, they should at least be contacted in some form, instead of taking the passive route with NO communication.  TASC should hold themselves to a higher standard, even if they have done everything "By the book".
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 03/24/2023

  Good Afternoon,

  **************** missed the filing deadlines set forth by the plan documents and TASC cannot waive reimbursement rules. **************** had payroll deductions and expenses occur throughout 2021 and had until 12/31/2022 to submit for reimbursement.  *********** for reimbursement were received until 2023.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 03/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I do not accept the response sent by TASC but see this conversation is going in circles and is not moving to a resolution.  TASC does not use good ethics when it comes to serving their end customers and does the bare minimum required to ensure customers are utilizing their full benefits.  Whether or not I (the customer) was aware of the required deadlines, the company did nothing to indicate an upcoming deadline.  Their site does not convey information that the money is not in their account.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:02/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on permanent disability from my employer since May of 2019. I need to access my HSA funds to pay for an upgrade to make my bathroom accessible. This will be the first time I've every tried to access funds. Three months ago I called TASC and spoke with a customer service rep who told me I needed to call the former employer because my employment status was still showing active. So I did. They said they sent the information. I called TASC back a week later to check, they didn't have it. I went through the same process again, same result. I called TASC again and this time was told that the TASC account manager needed to e-mail the employer and to call back in three days. I did. They still hadn't gotten any info, though the employer said they sent it. I then asked if I could get the account manager's name and e-mail or number so that I could call the employer back with that info. The customer service rep said I can't have that info. WHAT? WHY? The rep puts me on hold for long periods of time every time I call, I have been given two different processes for getting this done and neither have seemed to work. I am beyond frustrated with the lack of knowledge/competence of this company and was not surprised to find so many bad reviews. I am surprised that they are still in business. Am I ever going to be able to access my own money???

  

  Business Response

  Date: 03/02/2023

  Good Afternoon,

  Mr. ****** is enrolled in an employer sponsored Health Reimbursement Account, not a ************** Account (HSA) as mentioned in this case.  The *** account is funded by the employer and funds are not available to access until the participant reaches age 55.  Mr. ****** is not yet age 55.  TASC cannot make a determination to allow the funds to pay earlier as that would need to come from his employer.  If his employer approves early access, we will make the change in our system.

  Please let us know if you need additional information.

  Thank you

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst service ever! Cannot get a year end report from TASC. will not use them again. they lie and move you around from person to person ( in Asia). cannot get issue solved. People in ********* transfer you back to people in Asia!

  

  Business Response

  Date: 02/16/2023

  Good Morning,

  The Year-End-Report was Emailed to the client yesterday.  We apologize for the delay in sneding the report.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:01/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My COBRA healthcare benefits were terminated, after I was unsuccessful in setting up recurring billing on the website. The website itself has no clear process to set up recurring billing for monthly payments. Once I determined that coverage had lapsed, I sent an Appeal Letter, plus three months' coverage via check, and 14 days later have yet to receive formal notice of either the letter or the payment. In the meantime, I have untreated back issues that have left me immobile, and no healthcare coverage. I am attempting to expedite the process and continue to encounter bureaucratic blockades to processing my payment and extending coverage.

  

  Business Response

  Date: 01/16/2023

  Good Morning,

  TASC has received and applied Mr. Couturier's payments for continuation of coverage under COBRA and he is paid through January.  We sent reinstatement notices to the insurance carriers on Friday 1/13 and it may take 5-7 business days for the coverage to be reactivated with the insurance carrier.

  If Mr. Couturier needs assistance in setting up automatic payments he should call ************* at **************.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was employed at ********************** in *********, ****, which used TASC as a flexible spending company. I retired on March 1, 2022, and cashed out my remaining balance in my TASC account on or around March 15, 2022. I no longer am employed nor do I have access to my TASC account. On 12/5/2022, I received a letter from TASC stating that I owe them $143.28. I called and spoke with *******, who told me to ignore the letter and she would put in for an audit. (Ref # WRS1000636938). On 12/28/2022, I received a second notice letter of the amount they say that I owe. I called and spoke with *****, who said that TASC paid me in April and in August. I did not receive any payments nor should they have reimbursed me anything since I am no longer employed. She then stated that they would reverse $122.54 from my 'account', which leaves a discrepancy of $20.74. I want this to be cleared out because it is clearly their error! I do not want this to affect my credit score either, since I owe them nothing! (FYI, my address at time of employment was ****************************************************************************** *****). Thank you!

  

  Business Response

  Date: 01/12/2023

  Good Afternoon,

  TASC audited Ms. Mencin's account and confirmed there was a small overpayment of $20.74.  We submitted a request to waive this balance and will contact Ms. ****** if there is any additional information we need.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 01/12/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  However, there was no overpayment as TASC indicated since I did not receive any money from them after my retirement and closing out of my account in March 2022!

  
  Regards,
  
  *****************************

  
  

• Initial Complaint

  Date:01/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On several occasions TASC had held my dependent care contribution. Recent money was taken and not applied to my account. I have requested documentation to have account reviewed. I have been told by supervisors that they will not send my documentation and they will not do anything about my account. My employer has also reached out with not help. TASC are refuse to send correspondence to me and multiple employees have not noted my account during conversations or interactions.

  

  Business Response

  Date: 01/12/2023

  Good Afternoon,

  TASC sent Dierre an EMail listing of Monies received from their employer for the 2022 ************** FSA account which includes a list of claims paid.  The report shows that $4,999.87 was contributed and $5000.00 was paid out. 

  Please let us know if additional information is needed.

  Thank you.

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was laid off from work in September 2022. Following instructions from the employer, I attempted to have my COBRA benefits applied via TASC for the months of Oct and Nov. I completed the paperwork and submitted an online payment numerous times and none of them were processed. Each time I called TASC they told me there is a waiting period and to check back with no explanation of why their system wasnt working properly. After a month the payment still wasnt processed, and I didnt want my application time to expire so I mailed a check. The check for $1,156 to cover Oct and Nov was mailed on 11/22/22 and cleared my bank on 12/2/22. Unfortunately I missed the $0.34 on the second line of the check and they were not able to reinstate my insurance. When I contacted TASC, I was told that I would have to also pay the Dec premium in order for them to reactivate the policy. The check for $578.51 to cover the $0.34 and Dec was mailed on 12/6/22 and cleared my bank on 12/12/22. As of 12/23/22 Preferred One has not received any documentation or payment and therefore has not reinstated service. I contacted TASC again. I explained the situation and said if this couldnt be resolved in a timely manner that I want a full refund for all monies collected from me. The employee said that this is not an option and this process would take 2-4 weeks and to check back later. On 1/4/23 I contacted Preferred One and they still have not received any documentation/payment from TASC. I then proceeded to call TASC. They stated that reinstatement was sent on 12/5/22 and the work order was successfully completed on 12/7/22, and they resent it on 12/23/22. However, Preferred One has no contact from TASC. I am tired of spending hours on the phone each week to follow up with this company. At no point was my policy ever re-activated through COBRA. Beings that I was never granted the medical benefits I paid for, I would like to receive a full refund from TASC in the amount of $1,734.51.

  

  Business Response

  Date: 01/13/2023

  Good Morning,

  TASC has reached out to Mr. ******* to confirm how he wants to handle his request.  If he wants to cancel his continuation coverage retroactively we will obtain a written waiver confirmation from him as he will not be able to continue insurance under COBRA.  We will also need to make sure no claims have paid out after 9/30/2022.  His coverage has been reinstated back to 10/1/2022.

  TASC sent multiple reinstatement requests which appear to not have been received by the insurance carrier.  We worked with his prior employer to obtain the correct process and contacts for future reinstatement requests.  We apologize for the delay in getting Mr. ********* coverage reactivated sooner.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 01/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************