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Business Profile

Department Stores

Kohl's Corporation

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kohl's Corporation has 529 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 415 Customer Reviews

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    Review Details

    • Kay W

      Date: 10/22/2024

      Horrible by phone customer service. No problems when shopping in store. But when you need to call customer service or manage my ********************** card it is a nightmare. Not one of the **** speak clear English. They follow scripted answers and transfer multiple times only to get disconnected. This time I was transferred 7 times between customer service and account services with no explanation. Every time I try logging into my account online to manage my account the user name and password is never accepted and go down the same rabbit hole of trying to get your account unlocked once again. In addition, I have changed my last name, email address, and home address in store and online and it has always gone back to the original information. I am so tired of kohls. It continues to get worse and worse. I have always always shopped at kohls but because of the last few years I think I will be closing my account and moving onto a better store.

    • Pamela F

      Date: 10/21/2024

      If I could five minus stars I would. I ordered an item online, paid with ******. The transaction went through my account as pending.,On my Kohls account there is no history of the order and I did not get an order confirmation in my email. I called them twice for help and chatted site three different agents and a floor supervisor who were all unable to help and just gave me a runaround. On my second call to them I was told, oh Kohls has been having online order issues for over a month so after three days the palpal payment will drop. No one else said a thing about this on previous chats or calls, just the last one. Not sure if it is true. ****** says they can do nothing but after 29 days a pending payment will drop off. Its all a bunch of pass the buck with no help or solutions. No one knows whats going on. My solution. Wait to see if it drops then close my Kohls account. 

    • Igor S

      Date: 10/18/2024

      Kohls is getting worse and worse. I signed in to my Kohl's online account to check status of my order. It was not easy to find my order. But once I found and checked it I wanted to sign out. Forget about it. There is not way to sign out. This option is hidden or does not exist anymore. After 15 minutes of searching for 'Sign Out' option I just closed the browser. I did not shop in Kohl's for a long time because of very limited selection and most likely will not shop in Kohl's for a long time again. How it was possible to turn a very decent store into something bad in just several years?

    • Angela G

      Date: 10/16/2024

      Placed online order (directly through the kohls website) and got a email confirmation. My Kohl’s card was charged. Now they can’t find the order number and tell me that I need to contact the card company to dispute it. Kohls credit card can’t help because the charge still says pending and could for several more days. I have spoke to reps on the phone and even went to the store. The store rep was snippy about it (I was not). Never once through the 5 people I spoke to did anyone offer to re-place the order or offer me anything for my trouble. Just told me that I need to have the charge disputed from an order placed on their website. I really needed these items for a gift so now I have to go somewhere else and shop in a hurry.

    • Christy L

      Date: 10/16/2024

      Website is the worst I’ve shopped online at! Orders say they are delivered but are not. Tracking numbers are not correct. Shipping is a nightmare as multiple packages in same order delivered at different times. Called to report missing packages that were sent to someone else and signed for. Was told I had to call ******* ***. Called ****** regarding missing packages and was told they couldn’t issue refund even with my proof of delivery wrong town/person.

    • Marlene S

      Date: 10/10/2024

      Kohl's Cash rewards are a scam. I placed a order online and because of the order I placed that I paid full price for they emailed me a $20.00 off my next purchase. When I placed a new order the day before I had to return the first order I used the $20.00 coupon. The next day when I returned the first order that I paid full price for they deducted the $20.00 off of my refund which I paid full price for. Even though I have not gotten the new order that I used the coupon on. Such a scam!!!

    • Naomi A

      Date: 10/08/2024

      Complaint Regarding Deceptive Solicitation of Personal Information I am writing to express my deep concern and dissatisfaction with a deceptive solicitation practice I encountered at your *******, ** location today. I came in specifically to visit ******* and attempted to enter my ******* account information at the checkout. The young lady behind the counter informed me that the rewards system on the machine was not working and instructed me to enter my details into a handheld device instead.During this process, she asked for my name, phone number, and date of birth. I immediately asked if I was being signed up for something, and she assured me that I was not. She explicitly stated that my ******* account was simply being updated. However, shortly after completing the transaction, I received a text message welcoming me to the Kohls membership program, something I had not consented to or requested.I feel deeply misled, as I did not come into the store to provide my personal information to Kohls. I came specifically for ******* and had no intention of enrolling in any Kohls program. I explicitly asked the associate about this and feel that she blatantly lied to me in order to solicit my information.I do not appreciate these deceptive solicitation tactics and find it unacceptable that my personal information was used in this manner without my clear and informed consent.

    • Cherilyn S

      Date: 10/04/2024

      I am surprised yet not surprised that there are so many negative reviews of Kohl's on here. For the second time in about 6 months, I tried to shop online at Kohl's.com and it keeps saying I am locked out and to click the button to reset my password. Each time I have done that, I get the reset email but the link takes me to the home page. Today I called yet again and they gave me a case number and said that it would be working for me in an hour. It's not working of course. I told the CS rep to write down that this is the second time this has happened and they just lost me as a customer. Period. I have a full time job, family and responsibilities. If I don't have time to come in to the store to shop, how can I possibly have time to deal with their website links not working? I am done. I used to really enjoy shopping at Kohl's but they have made it impossible for someone like me to spend any money at their store. I am surprised they are still in business.

    • Louann W

      Date: 10/01/2024

      Hi! What is happening to Kohl's? I have been shopping there for many many years but things are going down hill. I placed an online order on Sept. 22, to be shipped, but did receive the order until Oct. 1. Constant delays. Will have to return the item since it is not needed anymore.

    • Tea B

      Date: 09/30/2024

      Kohls cash is a scam spent 100 couple days ago I got $10 kohls cash email, went to checkout an item that cost $16 to be shipped it wouldn't let me place order, when I reloaded page to try again kohls cash was gone, no matter how many times i type the code in it won't put it back in my account, well guess my order was to little and was going to cost them more to ship maybe than making a profit, but that should've been honored regardless kohls charges 25%-75% more on items than any other store.

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