Reviews

This profile includes reviews for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Data has 78 locations, listed below.

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  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

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  First Data Merchant Services

  2020 Lawrenceville Suwanee Rd Ste 102 Suwanee, GA 30024-2663

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  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

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  First Data Merchant Services

  1169 Canton Rd Marietta, GA 30066-6066

Review Details

• Review fromMartin F

  Date: 09/08/2023

  1 star

  Martin F

  Date: 09/08/2023

  i have a business and at the present moment they are holding my money, without any notification what so ever i was on the phone with them for the past three weeks nothing resolve always transferring me to different departments and nothing resolve they told me they will call me back and are not courteous to call me back always giving me excuses I will like to avoid legal action for my time and my money but if i need to i will do so they don't understand its my money from my business! 0 stars review!!!

  First Data

  Date: 09/12/2023

  Thank you for bringing your concerns to our attention. We have been advised that our Risk Team is holding funds due to waiting for the required documentation (bank statements). We know that an Analyst spoke with you yesterday explaining what was required to complete the review. After their review, they will make a decision if funds can be released.

• Review fromBrian M

  Date: 09/06/2023

  1 star

  Brian M

  Date: 09/06/2023

  Horrific! Would not allow me to have the new owner of my restaurant take over the lease on the equipment and I was stuck with a $3k bill. The worst part is that I paid it off and somehow $30 was missed. They never reached out to us regarding the $30 and now months later they are billing us $180, $150 is collection fees. I was on the phone for 2 hours trying to get to the right person with them just telling me too bad.

  First Data

  Date: 09/14/2023

  Thank you for bringing your concerns to our attention. Our records show your merchant account was signed on 4/6/22 @ 3:11 PM that also included a lease account *************** which was for a 48 month non-cancelable lease. We show that it was disposed as PIF MERCH RETURN EQUIP on 7/12/23. We do not show any communication on transferring your lease with First Data Global Leasing. Your merchant account was closed 8/9/23 and collection fees are related to your merchant account. We have waived the $150.00 collection fee and the current balance remaining owed is $74.16 which is due to fees ACH rejecting. You will need to contact our ***************** at ************** to make payment arrangements.

• Review fromAna S

  Date: 08/31/2023

  1 star

  Ana S

  Date: 08/31/2023

  Money network it the worst bank ever I call on July 23 ***** cause I 8 alerts about some transactions online with my card I told the representative that I didnot authorized the transactions to stop them . She told me they were not allowed to stop the transaction I told her why not there using my 500 so she told me dispute it until this day I haven't gotten my money every time I call they treat me like a criminal all I want is my money I call every day. Honestly with the workers they have all rude no costumer skill. People take my advise close youre account and get a lawyer maybe with a lawsuit they will start doing there job.

  First Data

  Date: 09/05/2023

  We note that we are working on CFPB 230816-11776594 and have till 10/15/23 to respond. Please refrain from duplicating complaints.Respectfully,Fiserv

• Review fromKenny J

  Date: 08/24/2023

  1 star

  Kenny J

  Date: 08/24/2023

  Reading these complaints, it's clear this company has a long way to go in the customer service department.I processed an invoice The amount and all other transactions were paused for review Without explanation, my account was canceled Fiserv reps have not given me clear answers and continue to hold my funds According to my agreement with Fiserv, there is no specified limit on one transaction. There's an average sale and annual credit card volume.When a client decided to pay an annual invoice upfront (that's well under the annual card volume) the card was processed - triggering all transactions to be placed on hold for the large transaction. After sending multiple documents to the company including bank statements, LLC articles, and more, 6 weeks later, there is still no answer as to why this was an issue - or why small transactions were also being held. I had to reach out to representatives multiple times for any return communication.Fiserv representatives say their hands are tied and blame underwriting. There is no contact at underwriting for business owners to call.

  First Data

  Date: 08/29/2023

  Thank you for reaching out with the stated concerns.

  Funds were held for review due to the large amount of one transaction as it was signifyingly higher then your signed average ticket.  We recently received a chargeback for $5,000 which went against the funds on hold. We currently have $375 on reserve and funds may be eligible for release in 60 days.

  Please contact us after 60 days requesting a review for release of funds. 

  If you have any questions you can contact us at ********************* or call ************. Please reference case number 12284106.

  Thank You, ******

• Review fromTara F

  Date: 08/10/2023

  1 star

  Tara F

  Date: 08/10/2023

  Canceled my service after selling my business, they continue to charge me ***** a month. I call and call and call and nothing is ever done. They promise someone will call me back, days go by no call back. Call again, put on hold for over 35 minutes. Wish I would have seen these reviews prior to using them because I never would have. Keep shopping, there has to be better business to deal with than these people who can't do things correctly!

  First Data

  Date: 08/18/2023

  Dear ************************,
  Thank you for bringing your stated concerns to regarding the continued lease payments to our attention.
  We understand an agent from Merchant Industry LLC did reach out to explain the lease to you.  They have advised the new owners of the business are in the process of completing a lease transfer or assumption.
  Please continue to work on this with the new owners, but until it is completed, the lease payments will be posted to your bank account.
  We believe this addresses your concerns nevertheless please do not hesitate to contact us if anything else should arise.
  Thank you
  Fiserv

• Review fromCynthia P

  Date: 08/02/2023

  1 star

  Cynthia P

  Date: 08/02/2023

  I been held **** from my start bussisnes now I have to Close my store . Been almost a year and they didnt send my money I already put my complain bbb

  First Data

  Date: 08/04/2023

  ********************,

  Thank you for reaching out with the stated concerns. We would be happy to research however we need to access your account which we are unable to locate with the information provided. Please email your account and/or ********************** number, business name and business address to ********************** Reference case number 12244355.

  Thank You, ******

• Review fromErica W

  Date: 07/14/2023

  1 star

  Erica W

  Date: 07/14/2023

  Money Network is a horrible company to get your payroll through. To start I received a card with no ccv number. When I took on of their checks to cash it, at a recommended company, the Money Network would not approve it. Then I call and get the runaround about my pay. They try to tell me that the check is active, it certainly was not, I have the check and it was not cashed. They then say it will be another 2-5 business days to void the check. Not once did I speak with anyone with a clear American voice, not once could the foreign ones comprehend what I was saying.

  First Data

  Date: 07/19/2023

  ******************,

  Thank you for bringing the stated concerns to our attention. 

  All cards have a CVV code on or near the signature stripe on the back of the card. 

  When a check is used, you would write the check and call the *** to get the issuer number and transaction number which you then write on the front of the check in the boxes. The check would then be taken to be cashed. Any Wal-Mart will cash the check for free. 

  The check is active for $380.00 and is able to be cashed. Notes on the account show that a call was received requesting to void the check as it was written for an incorrect amount. If you do not wish to cash the active check for $380.00, Money Network is able to void the check which will return the funds and a new check can be written. It does take 3-5 business days to process a void. If you wish to have the check voided please contact Money Network.

  You can email us at clienthelp.fiserv.com with any further questions. Please include your account and/or card number.

  Thank You, ******

   

• Review fromOneeka J

  Date: 07/12/2023

  1 star

  Oneeka J

  Date: 07/12/2023

  Very **************** *hey held my money made me ge* a new card so I go* fired because *hey made me ge* a new card had a pending on my card for *ransac*ion I didn'* make ask *hem *o pu* a s*op on i* while s*ill pending *hey said *hey couldn'* while i* was s*ill pending so *he bank jus* le* *he *ransac*ion go *hru leaving my bank accoun* wi*h no ********************** i couldn'* even buy *oli*e paper *hen *he card *hey *ook i* off *he cancelled i* on *here own wi*h ou* my permission and said *hey was sending me an*hor card I *old *hem Don * do i* cause I ge* paid *he nex* day and have *o use my card for an uber and he said he had *o so I didn'* make work and go* fired worse company ever money network

  First Data

  Date: 07/31/2023

  Dear **************,

  We do apologize for your experience.  Our records reflect that there is now a dispute investigation for the transaction that started the issues. 

  We would ask that you all our Fraud team the time to fully investigate and continue to work directly with the **************** team for updates. 

• Review fromJames G

  Date: 07/10/2023

  1 star

  James G

  Date: 07/10/2023

  First data after trying to cancel the contract, and them the contract ended and sending 4 terminal to them by me present company. They have been taking $74.19 from my account 4 months now. Now that I have read some horror stories like mine, if you don't resolve this and refund the funds. This probally will end up a class action law suit.

  First Data

  Date: 07/11/2023

  Dear ****************,

  Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please send your account and lease Number and/or any other information that will aid in our research and resolution, to  *********************.  Please reference your Review ID in the subject line of any emails. Upon receipt we will be able to assist with the resolution of your stated concerns.

   

  Thank You, ******

• Review fromTrey J

  Date: 06/22/2023

  1 star

  Trey J

  Date: 06/22/2023

  We are in a terrible terrible situation with this company. Our funds are being held, $17,100 US dollars to be exact for no reason! We have no charge backs and we required to send in proof of purchase from the customer. We answered and questions had proof of purchase even video surveillance from our store cameras. This is has dramatically dramatically affected our business. This has hurt us so bad we may go under. We have to continuously revolve inventory to make it and use this money every two weeks on the dime. CUSTOMER SERVICE IS HORRIBLE! NO HELP AT ALL! THEY WILL TELL YOU AND TELL YOU “THE SECURITY TEAM CAN ANSWER YOUR QUESTIONS BUT WE HAVE NO DIRECT NUMBER TO CONTACT THEM” it’s the biggest joke I have ever seen in my life! I cannot believe we have been put in this situation. Beware to anyone that may be in business here. There has to be legal action that can be takin, this company should have zero rights to withhold your money that was legally obtained through store front. We will have to do something if this puts us out of business! This company is using shady, scam like tactics and should be legally obligated for any harm done to small businesses or any businesses at that! We will be filling with the BBB and our attorney if something doesn’t happen soon!

  First Data

  Date: 06/23/2023

  ******************,

  Thank you for reaching out with the stated concerns. We would be happy to review your account and assist, however, in order to do so we would need to locate your merchant account. 

  Please email your merchant number, business name and business address to ********************** Reference case number 12148644. 

  Thank You, ******