Reviews

This profile includes reviews for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Road NW Sandy Springs, GA 30339-2926

• 

  First Data Merchant Services

  2020 Lawrenceville Suwanee Rd Ste 102 Suwanee, GA 30024-2663

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  First Data Merchant Services, Inc.

  750 La Playa St San Francisco, CA 94121-3262

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  First Data Corporation

  3975 NW 120th Ave Bldg 2 Coral Springs, FL 33065-7632

Review Details

• Review fromSUE K

  Date: 02/13/2023

  1 star

  SUE K

  Date: 02/13/2023

  This company is the worst ever to try to deal with. I have called and called to get a new debit machine because ours is old and slow & the cable is fraying. Promises on each phone call (3) that someone would call me back within 1 business day. NEVER HAPPENED.Finally gave up calling and wasting my time and have now sent them a letter to cancel my account and I will be looking for a new company.Very disappointed as I had been with them since 2006.Wish we could leave a 1/2 star rating or less because that is what they deserve

  First Data

  Date: 02/15/2023

  ******************,We apologize your call was not returned. We would be happy to have someone reach out to you to discuss the experience and assist with getting a new termial. In order to do so we need to locate your merchant account. Please email your name, business name, contact information and a summary of what is needed to ********************* Reference case number ********

• Review fromKhardiata I.

  Date: 02/07/2023

  1 star

  Khardiata I.

  Date: 02/07/2023

  I have filed a complaint since January 2022 and never heard back. I contacted First Data to ask them for a return label for their equipment and they refused to send me a return label. I didn’t even sign up with them for their service. I signed up with company called slice and they told me my equipment would be covered by them. I only had to pay percentage on the sale. They charge me for a sign up fee and then send me a contract that I thought was from them but no it was first data. I was blindsided to a lease agreement that they want me to pay for 48 months. A clicker price cost $900. They are charging $3000 throughout the life of the lease and they refused to admit the truth to merchants. They harass Ppl over the phone. One lady was yelling at me on the phone and told me “I’m gonna pay whether I want the equipments or not” they were recently sued in Maryland and I want to be part of that because of how they harassed me and kept going to my account and taking my money. My business failed after 3 months. I closed my business and lost my food truck and still stuck with their equipments that their refused to accept. I am so stressed and disappointed by this company. How can a business treat consumers like this in UNITED STATES ????. They are fraudulent, they are dishonest and very dangerous to society!

  First Data

  Date: 02/13/2023

  Thank you for contacting us with stated concerns.Please email your business name, merchant number, lease number and a summary of your compliant to ********************** Reference case number ********. We can review your complaint and assist. Thank You, ******

• Review fromNicolette E

  Date: 02/05/2023

  1 star

  Nicolette E

  Date: 02/05/2023

  I finally received my middle class tax relief payment card today and felt some relief knowing I could pay for a motel room for my kids and we wouldn't have to sleep in the car. After it was of course sent to an address where I no longer live and missing for over a month I finally got the person who it was sent to put it in an envelope and send it to my PO box. Called to activate the card and it asked me to input my pin. As I just received the card and I was calling to activate it and create a pin I was totally confused. Total panic thinking my card has already been spent since I was switched from DD to the card for change of address and then the card mailed to the old address. (MAKES NO SENSE)..I used the card number to set up the online access and happy to see the money there. After a few frustrating hours I'm left stranded. There are several numbers for customer service. The one on the card says Mon- Friday and it's Saturday. Then the app gives a number for customer service over and over and says 24/7. They actually answer that line and tell me that number is not associated with this card. Then why is listed over and over to call for help? How can you leave people stranded with no access to money they were promised? How is this not fraudulent actions by Money Network? When they got the contract to profit off our tax relief payments and they are allowed to create a fake non functioning app with fake numbers to call for help with the cards? I waited a long time for a supervisor to tell me the number on the app and website is not for these cards even though the number is actually staffed and it's the one listed to call. They are giving a false representation of their service with a dummy phone system and fake customer service number. They should have to pay an interest payment for every day that they deny people access to their money. What kind of payment card doesn't allow someone to reset a pin? My card arrived with a pin already and locked out for not knowing it

  Nicolette E

  Date: 02/06/2023

  They should provide a real working phone number for customer service and provide 24/7 customer service as stated on services provided with card or automated system to help customers.

  First Data

  Date: 02/06/2023

  Ms. Ewing,
  Thank you for reaching out with the stated concerns. We apologize for the difficulty you encountered when trying to activate your card.
  The number you should be calling is 800-240-0223. The card is not activated nor has a pin number been set up. When calling you will be prompted to set up a pin number. The card was locked due to failed attempts to enter a pin number. When you successfully logged into the website the card was unlocked.
  Please contact the number above to activate your card and set up a pin number.
  
  Thank You, Fiserv

  Nicolette E

  Date: 02/06/2023

  I appreciate your quick response but I don't appreciate the effort or time you spent actually looking into my account and finding a solution. The directions you repeated to me are the ones that are included in the envelope with the card. I wrote that when I called to activate and create a pin the system immediately asked me to input a pin not to create one. You said the card was never activated and a pin never set but that I locked the card entering the pin wrong. I only attempted to enter a default pin as people suggested it since there was no option to create a pin. Now I've spent all day trying to get customer service on the phone and finally got on hold for an hour. They told me my card is cancelled and it can't be activated. I asked for a supervisor and they put me on hold for ten minutes to come back and say I would have to wait an hour for the supervisor to tell me that there is no way for me to access my money other than with a different card that I don't have. After 6 weeks from payment issued no card had arrived I was told by the automated system to pay $8 for expedited shipping a new card. The card was then cancelled and arrived 2 days later. Why would the card take 6 weeks to arrive in the mail and only coincidentally after I was told to pay to ship a new one? My boyfriends card took 6 days to arrive at the address he no longer lives at . Only 6 days. He was switched to a debit card for having a change of address and his card was then mailed to the old address. Still it only took 6 days and informed delivery showed it coming and we were able to get it before the money was stolen. My card was shipped to my brothers house even though I have a new address and they won't update it.

• Review fromMike L.

  Date: 02/02/2023

  1 star

  Mike L.

  Date: 02/02/2023

  The company has some very shady sales process and personnel. We run a flower shop and we are looking for a credit card merchant to process our payments. My POS vendor referred us to First Data and got me in touch with one sales person. I have to say this sales person (Sean *.) is one of the most impatient and rude sales people I have ever worked with. During the entire process, he continued to show his impatience to me and always sounds very frustrated to my questions. After a months of this terrible customer experience, I made a request to switch to a different sale rep, to which he said he would. Several hours later, someone called Annie contacted me and said she was hand-overed by my previous sales rep will be my sales rep for my account from now on. Immediately, she starts asking for my company's personal information (EIN, statement...etc). Everything seems normal but i started noticing she is contacting me via a GMAIL account instead of the same company email domain I had been dealing with. I asked her about it and she said she was a contractor and hence would only work with GMAIL. At this point, I immediately felt this does not sound right. First Data is a big company and there is no way the company will let their staff (contractor or not) to conduct business dealing with GMAIL. I have no idea why my first sale rep (Sean) would transfer my detail to this new "Sale Rep" called Annie. This company is very shady!

  First Data

  Date: 02/06/2023

  Thank you for bringing the stated concerns to our attention. In order to assist, please send your Merchant Number (MID) and business information to [email protected]. Please reference FDIS 11900604 in the subject line.
  Respectfully,
  Fiserv

• Review fromSteve M.

  Date: 01/20/2023

  1 star

  Steve M.

  Date: 01/20/2023

  This is without a doubt, the worst customer service that I have ever received from a company over the past 40 years in business. I don't blame the poor employees working on the front line as they are obviously under-staffed and hamstrung with corporate procedures designed to wear-down the customer. Suffice it to say I will never be dealing with this company again ... Ever! If I could leave a zero star rating, this company would certainly deserve it.

  First Data

  Date: 01/25/2023

  Thank you for bringing your stated concerns to our attention. Please note that our records show you spoke with our ******** **************** on 1/23/23 regarding your equipment not working. It was advised that the equipment was obsolete and needed an upgrade. You declined the recommendation, requested to cancel and wanted a refund. The account was closed 1/23/23 and as a courtesy, a refund was issued in the amount of $165.00. We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, we recommend you contact **************** at **************.

  Steve M.

  Date: 01/25/2023

  It's important to note that in the comments from First Data ****** that they only note what they finally did do. They show no acknowledgment that their equipment failed/became obsolete 4 months ago, and despite repeated attempts from me to get this resolved (by both phone and e-mail) nobody responded from First Data. It wasn't until I received a call from one of their sales agents who wanted us to upgrade to AMEX processing, that I was able to finally talk to a live body and explain my frustrations. She passed on my concerns to somebody who then shuffled me off to another sales representative who tried to lease me a new machine. After explaining to them that I had no interest in EVER DEALING with First Data again, I was finally called by a customer service representative where I insisted on full refund of charges for the past months of no service that they were still charging us for, and cancellation of any further dealings. It then took over 80 minutes on the phone with this individual, who had to keep putting me on hold to check things, before it was finally resolved.I would hardly call this acceptable customer service. My 1 star rating is generous at best.

• Review fromLisa S.

  Date: 01/14/2023

  1 star

  Lisa S.

  Date: 01/14/2023

  This is a horrible business. I do not recommend it.

  First Data

  Date: 01/18/2023

  Thank you for bringing the stated concerns to our attention. In order to assist, we will need further information, Merchant number (MID), lease number, address and brief summary. Please reference ******** in the Subject Line.

• Review fromJohn R.

  Date: 01/11/2023

  1 star

  John R.

  Date: 01/11/2023

  Money Network allowed a fraudulent charge from another country (England) of $1383 to cause my prepaid account to go into a negative balance of $872 on November 1, 2022. They then took my paycheck to cover it. I have been calling daily for over months trying to get my money back. Every time I call I'm told they're investigating and to call back. The supervisors tell me the same thing. The money network website advertises the Visa Zero Liability guarantee that requires them to return my money within 5 days but they tell me they have never heard of it and to call back. I have tried everything but I honestly think they are hoping I'll just give up. I called the merchant myself the day after the charge posted and they have no record of me, my address, phone number or email. I've tell MN this every time I call but they just tell me to call back. NEVER TRUST THEM WITH YOUR MONEY!!!

  First Data

  Date: 01/12/2023

  Thank you for bringing the stated concerns to our attention. Please note that our records show a partial refund from the Merchant ****************** on 11/3/22 for $198.00. We have initiated a chargeback for the remaining amount and the Merchant has until 2/10/23 to respond. Final credit is dependent on the Merchant's response at the end of the investigation. We recommend that you contact Money Network **************** after 2/10/23 at **************.

  John R.

  Date: 01/13/2023

  The merchant, Wolf and ********** still has $1185 of my money plus the **** cross border fee of $11.06. I was told when I reported the fraud that it would take 10 days to get my money back and I have been calling almost daily and still can't get any update. Your website on the main page under More Security claims " **** ~ Zero Liability from fraud that guarantees that money is returned in 5 days. We are officially at 74 days and I still don't have my money back. Also, I have been waiting for 74 days to be told how you allowed my PREPAID DEBIT ACCOUNT to go $872 in the negative. I have been told 9 times I would receive a call with an explanation as to how this happened. It took me less than 5 minutes onto call the merchant and find out they have no record of me and this purchase was fraud. It took only seconds to take my paycheck to bring my account onto the positive but more than 74 days as of today with the possibility of 28 days before I'm given another excuse as to why you don't honor your **** ZERO LIABILITY guarantee.

• Review fromJAIME CHUQUI L

  Date: 01/07/2023

  1 star

  JAIME CHUQUI L

  Date: 01/07/2023

  WE NO LONGER WORK WITH THIS COMPANY AND WE ARE STILL GETTING CHARGED. WE HAVE CALLED CUSTOMER SERVICE AND HAVE RECEIVED NO HELP, AND NO ONE EVER GIVES US A CALL BACK LIKE THEY SAY THEY WILL.

  First Data

  Date: 01/25/2023

  Thank you for bringing the stated concerns to our attention. Our records show that you established a merchant account on 9/27/17 that included a lease with First Data Global Leasing (FDGL) for a Clover Station for a term of 48 months. We show the merchant account was closed on 12/15/20 but please note this does not close your lease and remain responsible for the whole term. We have no record of contact to FDGL after the 48 month term is up. Nevertheless, as a courtesy, we have closed the lease. We trust that we have addressed your concerns but nevertheless, if you have any questions, we recommend you reach out to FDGL at **************.

• Review fromLaurel S.

  Date: 01/04/2023

  1 star

  Laurel S.

  Date: 01/04/2023

  Why on earth the powers that be decided to use this company for the California Middle Class tax refund is beyond me. I activated the card and set the PIN. The card is working except for the PIN, which a). I'm sure was right, and b). I'm 100% unable to use their automated system to reset it! I would have happily transferred the refund to my checking account, but they charge 3.5% of the card's value plus $7 to do this! The company, for all intents and purposes, operates legally but with all their unreasonable restrictions (particular ATMs, which may be out of service) and usage fees spelled out in a lengthy document that, I'm sure, most folks won't read. They also note that if you happen to use an out-of-network ATM, and you decide to cancel the transaction, you will be charged regardless. This is not a good way to build a customer base, but evidently they do not care about this. All I really wanted to do before I started my diatribe here was to change my PIN so I could withdraw the money and deposit the cash free of charge at my bank. Again, I was unable to contact a live person about the PIN. The 1-888-xxx-xxx number on their website to do so does not recognize the card number. The alternative number did not work either - 1-800-xxx-xxxx. This was because the PIN was supposedly incorrect - talk about a Catch-22. Also, if you set up an online profile (which I did), resetting the PIN was not an option as it would be with a typical financial institution. My neighbor was smart - he requested a paper check in lieu of dealing with a potential debacle such as I'm experiencing.

  First Data

  Date: 01/10/2023

  Thank you for bringing the stated concerns to our attention. In order to assist, we will need either your social security number or card number as we are unable to locate a Money Network account for the CA Middle Class tax refund. Please note that we have no control over who receives the card nor what method the funds are issued. It is provided directly from the ***********. Please send the requested information to ********************* and ensure you put FDIS ******** in the Subject Line.Respectfully,Fiserv

• Review fromMeme M.

  Date: 12/29/2022

  1 star

  Meme M.

  Date: 12/29/2022

  This is a horrible financial institution. The debit card gets hacked ALL the time and when it does they treat you like a criminal and do not want to reimburse you. I have been waiting 3 months to be reimbursed when I have ample evidence that the purchases are fraudulent. Also, NO ONE CAN EVER COMMUNICATE WITH THE DISPUTE DEPARTMENT; not the customer, not the **********************, not even THEIR OWN CUSTOMER SERVICE REPS!!!! This is why it takes 45 to 90 days to solve an issue!

  First Data

  Date: 01/03/2023

  Thank you for bringing the stated concerns to our attention. Upon review of your dispute claims and appeals, we note that all have been denied due to inconsistent information. There is prior history with Amazon and ********* dating back to June 2022, Uber dating back to September 2022 that were undisputed. Also, after card closure on 10/21/22, there are undisputed transactions with the same Merchants' which does not pattern 3rd party fraud. Please understand that the Disputes Team is internal only. We trust that we have addressed all your concerns but nevertheless, if you have any questions, we recommend that you reach out to **************** at **************.