Reviews

This profile includes reviews for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  1169 Canton Rd Marietta, GA 30066-6066

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  First Data Merchant Services

  2155 Barrett Park Dr NW Ste 215 Kennesaw, GA 30144-3631

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  First Data Merchant Services, Inc.

  290 B St Santa Rosa, CA 95401-6307

Review Details

• Review fromPatrick S

  Date: 03/02/2024

  1 star
  PayPal linked to my account, ******************** the next day told me who it was and how much they got,well after talking to PayPal and hearing they closed the case in my favor I then contacted ** again and guess what??they denied my claim and closed my case

• Review fromRosemary A

  Date: 03/01/2024

  1 star

  Rosemary A

  Date: 03/01/2024

  check your invoices. very poor service. lots of overcharges. I have been waiting for a processed refund for equipment since December 15 of almost $1500. I have spoken to the head representative in our area and I was told the refund was processed to be paid in 5-7 business days and still haven't seen the money. when I called the company and disputed, their answer was "Not our fault that you didn't check your invoices sooner"

  First Data

  Date: 03/05/2024

  Mr. ********,

  Thank you for bringing your concerns to our attention. We would be happy to assist however would need additional information in order to locate your account. Please email your business name, address and merchant to ********************* along with a summary of the refund you are expecting and why. Reference case number 12728611.

  Thank You,

  Fiserv

   

• Review fromJon L

  Date: 02/29/2024

  1 star

  Jon L

  Date: 02/29/2024

  Don't sign with this company. They are usually buried in the contract you sign with the payment company. You will pay a minimum of 6k a machine and it's a 48 month lease when your payment company is a 36 month agreement so you pay for a machine for a year after you leave the company doing your payments. Business owners---READ WHAT YOU SIGN!!!!!! Find a company with no contract and you don't have to purchase the machine. HINT these are not the companies that send someone door to door or telemarket. Check with a reputable bank , do your research

  First Data

  Date: 03/01/2024

  **************,

  Thank you for reaching out with the stated concerns. We do ask everyone to read the agreements before signing. By signing you agree you have read and understand the terms listed within. 

  Equipment can be leased, rented or purchased from merchant services or if compatible your business owned equipment can be boarded. 

  If wish to discuss your account or have questions, please contact us at ********************** Please include your merchant number, business name, business address, contact information and reference case number 12722659.

  Thank You, ******

• Review fromSarah M

  Date: 02/22/2024

  1 star

  Sarah M

  Date: 02/22/2024

  I continue to struggle with this company and there is no one to escalate the problems to. I have been waiting for a processed refund for equipment since December 1st of almost $3000. I have spoken to countless people at their customer service who pass me off and around. I was told the refund was processed almost three weeks ago to be paid in 5-7 business days and still haven't seen the money. The people who work at the call center always ask for the phone number to call back in case of disconnection and I have been disconnected over 10 times on this particular matter and no one has ever called back, and then I have to go back in the cue. On Dec 14th I was disconnected twice, Jan 24th I was disconnected 5 times in 40 mins and on this issue I have spent 3 hours on the phone. Not one person has said sorry either. They disconnect you when they don't want to deal with you. Or they tell you that someone else will be in contact, ask you if there is anything else they can do - then please hold for the survey and 9/10 you get disconnected waiting for the survey. It is impossible to believe this is coincidence. I feel cheated as the money was never theirs to take and the way they are doing business is not inline with their ethics in North America I am sure of it! I would be long gone as a customer but the clover product is impossible to beat. So frustrating!

  First Data

  Date: 03/05/2024

  ******************,

  Thank you for contacting us with the stated concerns. We would be happy to assist but would need additional information to locate your account for review. Email email your business name, business address, merchant number and a summary of the amount and reason for the refund to ********************** Please reference case number 12728659.

   

  Thank You,

  Fiserv

• Review fromWilliam P

  Date: 02/21/2024

  1 star

  William P

  Date: 02/21/2024

  I got my Clover Flex, but have never activated it. I closed my eCommerce merchant account. PCI compliance is part of a merchant's responsibility for accepting credit cards. Accepting credit cards online requires a SAQ questionnaire and a network scan of the online server with penetration testing of the shopping cart software. When I closed my eCommerce merchant account and stopped accepting credit card payments, it removed the requirement for a network scan. Without the Clover Flex activated, I had no requirement to maintain PCI compliance at PCI compliance is only required for merchants accepting credit cards. I started to get scan fee warning emails from Clover Security and a fee automatically taken out of my bank even though I had closed my merchant account and was no longer accepting credit cards. For 7 years I maintained PCI compliance so I obviously have a clue about these things. I have also managed PCI compliance at places I work and managed a credit card processing facility in the past. Turns out the Clover Flex did open a new merchant account and overwrote my account on Clover Security for the quarterly scans. This caused the scan requirement for my eCommerce merchant account to be transferred to the Clover Flex which does not require a network scan. While knowing I had stopped accepting online credit cards, the error in their system still charged me $59 twice for failure to scan even though there was nothing to scan. When I finally did get in touch with Clover support about the scan fees, they had me fill out the 4 question SAQ. The 4 question SAQ supposedly cleared the scan requirement but First Data charged me the scan fee anyway for January. Clover and First Data refused to return my money. So I closed the second merchant account to prevent further theft from First Data. Now I am stuck with a card processing device that I owe payments on which I have no clue how or where to send the payment to or how to buyout the lease.

  First Data

  Date: 02/22/2024

  **************,

  Thank you for bringing the concerns to our attention. We would be happy to assist but would need further information to locate your merchant account. Please email us at ********************* with both merchant numbers, company name and your contact information. Please reference case number ******** and your BBB review 232531.

  Thank You,

  Fiserv

   

• Review fromBrittney P

  Date: 02/20/2024

  1 star

  Brittney P

  Date: 02/20/2024

  Someone created an account using my business ein # and mailing address to charge fraudulent money. I just received a 1099 from First Data and called the number listed. They left me on hold over 30 mins to just hang up on me. I called again and was on hold trying to get to the fraud department and they wouldn't transfer me because they wanted my company account info - I don't have an account, the scammers created it. NO help and very rude.

  First Data

  Date: 02/21/2024

  **************,

  We apologize you were unable to get assistance when calling into customer service. The ********************** number would be listed on the bottom of the **** that you received. 

  Please reach out to us at ********************** Email a copy of the **** you received, your name, contact information and a summary of the issue. Please reference case number ********. We would be able to research and get back to you on our findings. 

  Thank You, ******

• Review fromSharaih T

  Date: 02/17/2024

  1 star
  I have money from TDI and I was told the day I activated my card it was compromised so they where mailing me a check on February 1st it would take **** business days those 7 -10 business days past still no check I call money network and was told they mailed it and I should have gotten it its 2/17/24 still no check then I called again and was told to wait a few days or they can cancel the check and resend it which would take 3-5 days to cancel and an additional **** business days to mail again I feel like there not being honest with me

• Review fromCOLORADO CAR (

  Date: 02/15/2024

  1 star

  COLORADO CAR (

  Date: 02/15/2024

  Horrible service, their customer service *****. equipment it dated and not working right. Will not let us out of our contract. Stay away. you will not be happy.

  First Data

  Date: 02/18/2024

  **************************,

  Thank you for bringing the stated concerns to our attention. We apologize you had service and equipment issues. We would be happy to assist with your account and resolve the issue you are having but would need  additional information. Please email your name, merchant number, business name and a summary of the issue you are having to *********************** Reference case number 12682794.

  Thank You, ******

• Review fromMarissa K

  Date: 01/29/2024

  1 star

  Marissa K

  Date: 01/29/2024

  DO NOT USE THIS BUSINESS! I had been using Clover Device through this business because of our bank. We are a small business owner and know how important it is to have payment options available for our customer. After our first year, we were told by their Clover support team that our device will no longer have ATT coverage and we will need to get a new device that will have wireless coverage. We were forced to get another device and charged full price. After 4 years of doing business, we closed our account and subscription for the Clover device. We closed it on October 2023. Then on December 2023, we see a charge on our bank account for over $600 for another Clover device, which we did not ask for. Thankfully our bank was able to dispute the charges. Today 1/29/2024, I called Clover support team to request they remove our banking information for future charges. They sent me to 6 different people to talk to, each time asking for my account information, questioning why I want my banking information removed when my account is closed. Finally, the last person I talked to was my final straw. I told the lady "I would like to remove my bank information because I don't want to get any future charges." She responded "Did you get charged in January?" Then I replied "I didn't get charged in January 2024, but that is not the point, I want my bank account removed because I CLOSED MY ACCOUNT in October 2023 and got charged for a device on December 2023 that I did not ask for." I was told that she was unable to help me and that I need to call my bank. I WASTED OVER 1 HOUR ON THE PHONE with their "support team" that can't even do anything. DO NOT GO THROUGH THIS COMPANY! The customer service is the worst and they won't remove my banking information from online account that I already closed.

  First Data

  Date: 02/02/2024

  Thank you for bringing your concerns to our attention. We are sorry to hear about the experience you encountered while attempting to close your account. Our records indicate on 10/06/23 You spoke with our **************** as you were having issues with your terminal, however, the equipment was out of the warranty period and CardConnect ordered a replacement which was the charge for $609.37 on 12/02/23. We have since refunded the $609.37 and reflect you the account is closed as of 10/13/23. While we believe this resolves your concerns, nevertheless, do not hesitate to contact **************** at **************.

  Thank you,

  Fiserv

• Review fromEgypt L

  Date: 01/22/2024

  1 star
  IF I COULD GIVE A BIG FAT FING 0 STARS I WOULD. WHERE DO I BEGIN I HAVE BEEN ON THE ***** SINCE 7 ITS GOING ON MIDNIGHT. THEY HAVE LIED ABOUT ME HAVING A NEGATIVE BALANCE ON MY ACCOUNT ABD TRIED TO CONVINCE ME OF IT AFTER I PROVED I HAVE NEVER HAD A NEGATIVE BALANCE ON MY ACCOUNT THEY THEN BLAMED ANOTHER COMPANY, SAID GIVE IT 24 HOURS. I HANG UP AND THEN CALL BACK THE AUTOMATED ***** LINE JUST FOR EVERYTHING I WAS Saying TO BE CHANGED. THEY REMOVED THE AMOUNTS IN MY TRANSACTION HISTORY TO MAKE IT LOOK LIKE I NEVER RECEIVED ANY MONEY, THEY THEN REFUSED TO LET ME SPEAK TO A SUPERVISOR. THEY REMOVED EVERYTHING I HAVE SCREEN SHOTS AND RECORDINGS ABOUT AND LEFT WHAT THEY WANTED TO TRY AND MAKE IT SEEM LIKE IM CRAZY. ONE THING FOR CERTAIN AND TWO THINGS FOR SURE IM GLADE I RECORDED EVERYTHING AND IM GLADE I GOT EMAILS SET UP.