Reviews

This profile includes reviews for Briggs & Stratton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Briggs & Stratton has 12 locations, listed below.

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  Briggs & Stratton

  12301 W Wirth St Milwaukee, WI 53222-2110

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  Briggs & Stratton

  150 Technology Pkwy Auburn, AL 36830-8137

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  Briggs & Stratton

  7251 Zell Miller Pkwy Statesboro, GA 30458-3487

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  Briggs & Stratton

  731 Highway 142 Poplar Bluff, MO 63901-8159

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  Briggs & Stratton

  3300 N 124th St Wauwatosa, WI 53222-3106

Review Details

• Review fromJ.Robbin H

  Date: 08/11/2023

  1 star

  J.Robbin H

  Date: 08/11/2023

  2018 ****-bolt Pony riding mower with a Briggs **** Powerbilt engine failed after 3 years.Compression release broke.The dealer installed Briggs and Stratton **** Intek replacement failed after 15 months service.The log splitter 6.5 ohv B&S also failed.I was a fan of Briggs and Stratton engines many years ago as they were great engines.Also had good service from Tecumseh vertical and horizontal engines.Junked out the Pony rider and purchased a Husqvarna twin cylinder 46 inch rider with a different brand engine.I always maintained my Briggs and Stratton engines with fresh spark plugs and seasonal oil and air filter replacements.The correct synthetic oil went into the crankcase seasonally.Warranty coverage is subject to Briggs discretion purchaser pays for teardown according to serving dealer.

  Briggs & Stratton

  Date: 09/13/2023

  Yes, customers do pay tear down fees, however if the dealer finds the issue to be a manufactures defect the fee gets refunded back to the customer.

• Review fromCindy B

  Date: 08/01/2023

  1 star

  Cindy B

  Date: 08/01/2023

  Purchased a bad boy zero turn. 3 months later it's in the shop COVERED UNDER THEOR WARRANTY but obviously no one gives a rats __ because it's repaired (MANUFACTURER ISSUE) buy they haven't approved it yet and it's going on 2 weeks!DO NOT PURCHASE BRIGGS & STRATTON ANYTHING THEY SUCK!

  Briggs & Stratton

  Date: 09/13/2023

  All warranty updates come from the authorize dealer. Please seek your dealer for an update

• Review fromStephan P

  Date: 07/28/2023

  1 star
  I ordered a part from Briggs & Stratton on July 24, 2023. I was updated on July 25, 2023 that the part as on back order. This is for order number *********. I contacted them online to cancel my order and they stated that they could not. I called them on July 27th and they told me that because the part has been shipped, they cannot cancel. They stated they can only cancel on orders that are on back order. I advised them that it is on back order, that their store does not have the part, and it has not been shipped to me, only the store. I tried to talk to a supervisor and when one was supposed to call me back, they did not. I contacted them again on July 28th and got the same response. The customer service rep told me to wait and receive the package, then ship it back for a refund. I asked him why they could not just keep the part that has not been shipped to me. He stated they can only follow their policies. Crazy how this is such a large business and there is no customer service. Also, if you do not have the part and it is on back order, don't advertise that the part is available and let me check out. After checking out, I was sent an email that said it would be shipping the next day to only get a notification the next day it was on back order.

• Review fromRockne H

  Date: 07/26/2023

  1 star

  Rockne H

  Date: 07/26/2023

  Bought $350 lawnmower with ***** 160. Won't start. bought a $450 lawnmower with a Briggs 163 to replace it. Did all the prep work and pulled the starter 3 times and it started. Ran for 30 seconds, shut it down and now there is nothing with multiple pulls. Is there a small engine manufacturer out there that makes an engine that runs?

  Briggs & Stratton

  Date: 08/01/2023

  Briggs and Stratton recommends you take the unit to an authorize Briggs dealer in your area for more assistance.

• Review fromBrandon D

  Date: 07/24/2023

  1 star

  Brandon D

  Date: 07/24/2023

  Ive been in business over 18 years and have only ran into a couple businesses that are this terrible. I ordered a crankshaft through their website with my engine serial number. They sent the wrong crankshaft. It was brand new I only opened the box to take a picture like they requested. They wont let me exchange it for the correct crankshaft and they wont refund me. Ive already spent thousands and thousands of dollars with them. My businesses will never exchange commerce with them again. And I will also warn others on several groups Im in pertaining to these engines. STAY AWAY!!!

  Briggs & Stratton

  Date: 08/01/2023

  Briggs and Stratton will reach out to you to help solve this matter. Please reply back to their email through customersupport

• Review fromMary V

  Date: 07/10/2023

  1 star

  Mary V

  Date: 07/10/2023

  Ordered a fuel tank replacement for a generator from Briggs Stratton Store. Used this site (Briggs and Stratton) to determine part number. It did not fit or have the same features. I was told Briggs Stratton Store is a distributor of Briggs and Stratton. (This is very confusing. I thought I was ordering direct from manufacturer so it would fit. Why would Briggs and Stratton allow a company to use their name.) Have been unable to get refund for the item. Takes 3-4 days to return emails. Was willing to pay return shipping and 20% restocking fee, but they say I damaged and will not accept it, and want me to pay return shipping.. I never even try to put it on. Returned exactly how it was received.)

  Briggs & Stratton

  Date: 07/24/2023

  Briggs and Stratton would like to apologize for the inconvenience of this entire matter with Briggs Stratton Parts Store. Unfortunately there is nothing that Briggs and Stratton could assist with you at this moment.

• Review fromGaryq W

  Date: 06/08/2023

  1 star

  Garyq W

  Date: 06/08/2023

  Purchased a brand new mower and had it delivered to my home. It has a Briggs and Stratton engine which completely failed to operate after utilizing it three times to cut my yard. Had to have the mower picked up and transported to the authorized repair dealer where it sat for months as Briggs and Stratton continued to deny any claim and would not repair the mower that was a couple months old. The dealer went above and beyond to try and remedy the issue, but Briggs and Stratton would not warranty the motor and said that it was submerged in water. It was delivered completely dry and garage kept. Makes absolutely no sense and I am now screwed out of $2000 and no mower. Thanks!

  Briggs & Stratton

  Date: 07/24/2023

  Briggs and Stratton will reach out to you to gather more information in regards to this issue.

• Review fromGeorge W

  Date: 06/08/2023

  1 star

  George W

  Date: 06/08/2023

  Stay away from this online store, they are cheats! I purchase parts from Briggs and Stratton store on line, and the order kept saying waiting on fulfillment. The parts we on back order. I received an email from them and after 6 days the order still hadnt been filled. I sent an email to confirm on May 29th for cancellation of the order. The response was you cant cancel the order its already been processed for shipment, which was a lie. The prior email stated that the items they were waiting on wouldnt be in until June 2nd, 2023. They received to parts and shipped it out anyway, even after I cancelled it. They now wont send me an RMA without photos to verify I hadnt opened and used anything. This is just a big SCAM! They are trying to get the 20% restocking fee!! DO NOT DO ANY BUSINESS WITH THIS GROUP!

  Briggs & Stratton

  Date: 06/12/2023

  Briggs and Stratton is not responsible for any orders that have been placed on the website. All orders are handle by our distributor.

• Review fromBrian B

  Date: 06/06/2023

  1 star

  Brian B

  Date: 06/06/2023

  The intek overhead valve engines **** *****. They have an internal compression release mechanism on the camshaft that breaks frequently and and is known by B&S. I never will buy another B&S anything. I hope a class action lawsuit is brought against them. Sorry bastards!

  Briggs & Stratton

  Date: 06/12/2023

  Briggs and Stratton apologies for the inconvenience you are having with your engine. All warranty considerations is handle through our authorize Briggs and Stratton dealer. If you are still having any issue please visit one of the dealers for more assistance.

• Review fromRonald c

  Date: 05/22/2023

  1 star

  Ronald c

  Date: 05/22/2023

  Unreliable products. Stay away from them. They forget you when the check clears.

  Briggs & Stratton

  Date: 05/26/2023

  For any warranty consideration on your products please visit your nearest authorize Briggs and Stratton dealer. Your unit does hold a 2 year warranty on the date of purchase.