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Customer Review Ratings
2.79/5 stars
Average of 191 Customer Reviews
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Review frombonnie r
Date: 11/06/2023
1 starbonnie r
Date: 11/06/2023
]poor customer service, ordered fall bulbs 3 weeks ago they still have not shipped called and spoke with agent who clearly had no interest in looking into thisHolland Bulb Farms
Date: 11/08/2023
Thank you so much for reaching out to us regarding your recent order. I'm sorry you aren't happy with your experience with our company. Unfortunately we have experienced some shipping delays with one of the items that is on your order. Due to the delays we were not able to offer an exact timeline when the order was shipped since we were waiting for updates from our supplier in Holland. I do apologize if a timeline wasn't able to be offered at the time you contacted us. We do know the item is going to arrive today or tomorrow. Once it arrives all orders will ship in the order they were placed starting with orders placed in early March when our preorder sale began. Once it ships we will send you an email with the tracking information. I do apologize again for the delays and thank you for your patience.Review fromRachel G
Date: 11/06/2023
5 starsRachel G
Date: 11/06/2023
I've been a customer since 2019, never had any issues with my orders. Bulbs always bloom and are beautiful. I had to split the bearded irises this year which gave me so many plants that I had to dry some!Holland Bulb Farms
Date: 11/07/2023
Thank you so much for such positive feedback! We are so happy to hear the items you've purchased from our company have been so successful! Please know if you ever do have any concerns regarding any of our items, please contact us and our customer service team will be more than happy to help find a solution per our 100% Grow Guarantee. Thank you again and we look forward to your continued business!Review fromApril B
Date: 11/05/2023
1 starApril B
Date: 11/05/2023
I placed an order on Sept 23 for many bulbs totalling over $250. I never received a confirmation email, so I called the company. Spoke with a rep who gave me number told me would ship mid to late October. Asked if I could have the mid time frame not end of Oct due to a wedding at our house. Needed landscaping in the ground. Told no issue. Didn't receive package. Called and left 2 messages because couldn't reach anyone on phone over last 2 weeks. No return calls. It is now NOVEMBER and I have yet to receive the package. Im missing the planting season. Tried tracking on website and get zero answers. Reported to credit card company as FRAUD. AWFUL customer service!!! MOST UNPROFESSIONAL COMPANY EVER!Holland Bulb Farms
Date: 11/07/2023
Thank you for reaching out to us. We do apologize for the delay in our shipping this Fall and also for the delay with our company being able to get back to you. We are a small family owned business and during our peak time, it may take a few days for us to reply to all inquiries. We do reach out in the order they were receievd. Again, I do apologize if we haven't been able to contact you back yet. We have seen some delays with some of the items arriving to us from Holland. Once of these items is on your order. The item did arrive late October and we did BEGIN shipping all orders containing that item in the order they were receved starting with orders placed in early March when our preorder sale began. Our team is working as quickly as possible to get all orders shipped. Once your order ships you will recieve tracking information sent to the email address on your account.We thank you for your patience as we've experienced some unforeseen delays with items arriving to us. Thank you.Review fromGreg W
Date: 11/03/2023
5 starsGreg W
Date: 11/03/2023
The quality of the bulbs has impressed me. I bought Pastel Mix Triumph Tulip Bulbs value bag from them two years in a row and was blown away by the bright flowers in my garden. All of them (bulbs) flourished and flowered magnificently. Shipping was quick and well-packaged. The price was just right compare to the big box store. I will most certainly order it again.Holland Bulb Farms
Date: 11/06/2023
Thank you so much for your positive feedback! We are so happy to hear how well your mixed Tulips have done for you! We pride ourselves on delivery quality products and always do our best to offer them at the best possible prices! Feel free to share images of your beautiful garden with us! We love to see our bulbs blooming! Thank you again and we look forward to your future business!Review fromElena G
Date: 11/03/2023
1 starElena G
Date: 11/03/2023
I received very poor quality of bulbs especially Imortality Reblooming Bearded Iris. send pictures not heard from them since.Holland Bulb Farms
Date: 11/06/2023
Hello,
Thank you for providing us with feedback. I'm so sorry to hear you have concerns with the condition one of your items arrived in. After checking your account, I do see you did chat with one of our customer service representatives and did email us the images. I do apologize you have not received a response yet. We are a family owend business and during our peak season, it can take a few days for our representatives to reply to our emails as we do reply in the order they were received. Someone will review your images provided and reply to your email as soon as possible with a solution per our 100% Grow Guarantee. We do thank you for your patience as we continue to reply to all our customer inquiries as quickly as we can.Review fromJen A
Date: 11/03/2023
5 starsJen A
Date: 11/03/2023
I am a BIG fan of Holland Bulb Farms and have been ordering from them for years, most often multiple times each year. My bulbs are always packaged carefully and accurately (I've never had a mistake or missing item in any of my orders) and the plants reliably come up and look great. Their prices are extremely competitive, making HBR my first stop when I have a free spot in my garden to fill!Holland Bulb Farms
Date: 11/06/2023
Thank you so much for your kind words! We are so happy to hear you've had such great success with our items! We look forward to providing any future plant needs in the future! If you ever do have any concerns or inquiries regarding an item, don't hesitate to reach out to us! Our customer service team is always willing to help find a solution per our Grow Guarantee!
Thank you again and happy planting!Review fromInga W
Date: 10/31/2023
5 starsInga W
Date: 10/31/2023
I've bought gift baskets, tulips, crocus, daffodils, peonies and more from Holland Bulb Farm and I have always been very satisfied with what I have received. The tulips have been stunning every year and the crocus is multiplying nicely. The Gift basket I got for Mother's Day was a big hit with my Mom. I've been very happy with Holland Bulb Farm and will definitely shop there again!Holland Bulb Farms
Date: 11/01/2023
Thank you so much for your kind review! Our family-owned company strives to always ship out the highest quality products and I'm so happy you've been enjoying your bulb gardens! We look forward to your continued business and appreciate your positive feedback!Review fromAïcha S
Date: 10/31/2023
5 starsAïcha S
Date: 10/31/2023
Good customer service. Good quality bulbs and if they do not sprout within one growing season, they will send replacement. This is one of the website I return to when shopping for bulbs.Holland Bulb Farms
Date: 11/02/2023
Thank you so much for your positive feedback! We are so happy you've been happy with the products you've purchased from **! Although we always do our best to ship out quality products, we do fully understand that in the natural world, sometimes plants just don't thrive as well as expected. That is why we do offer our 100% Grow Guarantee! Our customer service team is always willing to help find a solution if items don't grow. Thank you again, we are grateful for your continued support!Review fromJo B
Date: 10/31/2023
1 starJo B
Date: 10/31/2023
It amazed me to see that Holland farm Actually replies in every reviews in here,.bt never replied to any of my email and never answer calls regarding to my purchased bulbs..I placed my order August 14,.so base on my location (Zone 6 )I expected they would be shipped early Oct. ,mid Oct. Came I Sent an email, inquiring about the delivery of my orders.,I recieved same"automatic" reply everytime, Oct 24 I recieved an email from them they shipped my orders,..I got it Oct 26,.was excited to open it..upon checking, One of my orders was missing and theres one packaged that included which I never ordered and has lesser value compare to what I ordered. I sent an email with pictures informing them about the mishap,.I just called several times and ofcourse what should I expect?? Not a single reply nobody answers the call..Ive been ordering from ****** and ******** ***** Ive never experienced this bad CUSTOMER SERVICE if theres lesser than 1 star..I would give NEGATIVE 100 . Sorry..you are demanding 1 email from a customer bt since August you bombarded my phone of more than 80 emailS not to include text ads even after I UNSUBSCRIBED.. Pros.. the BULBS YOU SENT ARE LOOKING HEALTHY AND BIG...JUST IMPROVE YOUR CUSTOMER SERVICE.. I want MY ARABIAN NIGHT MARTAGON LILY be sent or REFUNDED..I spent $144 to this orders,.and willing to spend more for this planting hobby bt with my experienced ,.would prefer to give my business to other company,to avoid this frustration.Holland Bulb Farms
Date: 11/01/2023
Hello,Thank you for leaving a review for us. I'm sorry you have not been satisfied with your experience with our company. I do apologize your inquiries were not answered in a timely manner. We are a family owned business and during our peak time it can take several business days for us to reply since we do follow up in the order they were received. We do send an automatic reply to inform customers of our current shipping updates and also do ask for one email to be sent. This allows our small staff to reply to all inquiries more efficiently. Although we do BEGIN shipping to your zone 6 in early to mid-October, we don't always get through all the orders for those zones right away since we do ship ou tin the order they were placed beginning with orders placed in early March when our preorder sale began. The item on your order also has the following statement in the description:* Please note: Due to the life cycle of this item it is harvested in late summer by our suppliers. Therefore, all orders containing this item will begin shipping in early-mid October, according to the hardiness zone.Once that item did arrive to us, we began shipping those orders in the order they were placed starting with colder climates placed early in our preorder sale. After reviewing your order, I do see it was shipped out on 10/23/23, with plenty of time to plant in your zone. The tracking link sent to the email the day it shipped does indicate it was delivered on 10/24/23. Thank you again and please reach out to us directly if you need any further assistance.Review fromSierra D
Date: 10/31/2023
2 starsSierra D
Date: 10/31/2023
Absolutely horrible customer service. My order is missing 4 items. After leaving multiple messages and speaking with two different agents it is clear that 1) customer service is outsourced to a call center completely separate from the bulb company and 2) they do not care at all if they provide quality service. I requested the bulbs be shipped or I receive a refund and they simply refuse and say that they wasnt what I payed for.Holland Bulb Farms
Date: 11/01/2023
Hello,Thank you for reaching out to us. I'm sorry you are not satisfied with the service you recieved at Holland Bulb Farms. After reviewing your order, I do see you did contact us regarding an item that was missing from you order. I do apologize, unfortunately human error can occasionally occur when packing the items for shipping. I'm also sorry it did take a bit of time to reply to your communication. We are a family owned business and it can take us a few days to reply to all inquiries during our peak Fall season. If an item is ever missing from an order, we would never refuse to ship or to refund your money. If the item is no longer available, we would certainly refund you right away. I do see the missing item was shipped out on 10/28/23 and according to the trackinglink we sent to your email address when it shipped, it is scheduled for delivery today, 11/1/23.Thank you and please reach to us directly if you have any further questions.
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