Reviews

Review Details

• Review fromElaine S

  Date: 10/24/2023

  1 star

  Elaine S

  Date: 10/24/2023

  I am in zone 6 and have not received my bulbs and it's the END of October. I ordered some as a gift and we're both so disappointed. Please do better.

  Holland Bulb Farms

  Date: 10/30/2023

  Hello,Thank you for reaching out to us. I do apologize you are not happy with the timeframe in which your order shipped. We do state in the Fall shipping schedule found in your confirmaiton email as well as our website that we do BEGIN shipping to your zone 6 in early to mid-October. We do ship all complete orders in the order they were received. We began accepting Fall preorders in early March so all orders in colder climates and those placed in zone 6 before yours were shipped when our schedule stated. Based on the volumes placed earlier, your order was shipped on 10/23/23 and delivered on 10/26/23. We certainly do apologize for any delay. We would recommend ordering earlier during our preorder season if you would like to receive the items earlier during our shipping schedule

• Review fromAngel W

  Date: 10/23/2023

  5 stars

  Angel W

  Date: 10/23/2023

  I’ve ordered three times and have been happy each time, so I’ll likely order again. The bulbs are always fresh and whole, and most importantly, they do bloom. I’ve probably ordered at least 15-20 different things, and they’ve all been good. No complaints really. They even sent a couple extra once! I do wish their website allowed you to search by color though or maybe even suggest more pairings. I scrolled below and see lots of bad comments, and I don’t know if I’ve just been lucky, but I really have had three out of three successful orders. All my items have been correct, and they’ve all bloomed (except for the few that I saw get dug up by a chipmunk). I’ve never had to deal with customer service and I’ve only ever bought bulbs (no berries or indoor plants), but 100% of my bulb buying has been successful.

  Holland Bulb Farms

  Date: 10/24/2023

  Hello!Thank you so much for your positive feedback! I'm happy to hear you've had multiple good experiences with our company! We do our very best to provide the best products to our customers as well as guidance and planting instructions to help succeed with our bulbs. To help guide you with your search on our website, we do have quite a few filters on the left side of the home screen to narrow down the options. These filters do include zone, height, color, lighting, soil condition, etc. If you ever have any questions or need advice on items that pair well together, don't hesitate to reach out to us. Our highly trained customer service department would be happy to help offer any recommendations! Thank you again for your kind words and we look forward to your future business!

• Review fromBenjamin P

  Date: 10/23/2023

  5 stars

  Benjamin P

  Date: 10/23/2023

  In the few orders I've placed with Holland Bulb Farms, I've successfully become a landscaper. The Gladiolus bulbs bloomed beautifully and with multiple colors, exactly what my wife and I were after. I also ordered Calla Lily bulbs, which are notoriously difficult to grow, and all three survived and have grown beautifully. One order of three white bulbs I planted by our front door serves as a reminder of our wedding flowers and the deep purple is eye catching in the front landscaping only a few steps away from the Gladiolus mentioned above. I also purchased a blueberry start and planted it as directed. I let the weeds take over and they smothered it out, but that was my fault. It had a good start to life and I was sorry to see it go. I'll try another very after better lining out my desired berry area.

  Holland Bulb Farms

  Date: 10/24/2023

  Thank you so much for the positive feedback! We are so happy to hear how happy you are with the items purchased from our company! We take pride in sending out quality bulbs and providing excellent service. We are proud so pleased to hear how much joy the flower have brought to you and we sincerely hope we can provide more beauty to add to your landscape. Thank you again for your feedback and we look forward to helping provide beautiful plants to you in the future!

• Review fromMIKE B

  Date: 10/23/2023

  5 stars

  MIKE B

  Date: 10/23/2023

  Hi I have odered bulbs from Holland Bulb farms including amaryllis bulbs and they have excellent customer service and if you have any issues which i did one of my amaryllis bulbs did not bloom as it was suppose to unfortunately they were out of stock of the item but did issue me a gift certificate to use on their web site, i had ordered in the past and this was the first time this issue came up and it was resolved quickly Their bulbs are nice sized and excellent quality i would highly recommend holland bulb farms for all your bulb needs.

  Holland Bulb Farms

  Date: 10/30/2023

  Hello!Thank you so much for your positive feedback! We certainly do our very best to always offer the highest quality products available. If there is ever any concerns regarding any of the items we ship out, our customer service team is available to find a solution per our 100% Grow Guarantee. Thank you again and we look forward to your continued business!

• Review fromPaul C

  Date: 10/23/2023

  1 star

  Paul C

  Date: 10/23/2023

  I put in a large bulb order one month ago, and they promised that zone 6 would be delivered early to mid-october. I still have not received my order, so I am requesting a full refund and cancellation of my order. They argue with me that the orders sitting in their warehouse getting ready to be shipped. I demanded a refund! They no and I know that that order will sit in there for another week and take another week to arrive. I told them that it's going to snow out and I demand a refund and they are not honoring it!

  Holland Bulb Farms

  Date: 10/30/2023

  Hello,Thank you so much to reach out to us. I'm sorry you were not happy with the delay in shipping your order. Per the schedule found in your confirmation email as well as on our website, we BEGIN shipping to your zone 6 in early to mid-October. All orders go out in the order they were placed beginning with orders placed in early March when our preorder sale began. I do see you placed your order on 9/23/23. You also had an item on your order that has the following statement in the description of that item on our site:* Please note: Due to the life cycle of this item it is harvested in late summer by our suppliers and do not arrive to us from Holland until early to mid-October. Therefore, all orders containing this item will begin shipping in mid to late October, according to the hardiness zone.Since you did have a late harvest item on your order, this does delay the shipment as well since we state on our website we ship all orders complete. Your order did ship on 10/23/23 after we received the asiatic **** and after orders placed before yours were shipped. Per the tracking link we sent to your email the day it shipped, it was delivered the following day, 10/24/23. For future reference, if you would *** to receive your items sooner, we would recommend ordering earlier during our preorder season and also reviewing the notes on the items we are shipping so you are aware if the items are normally delayed.Thank you again and please reach out to us directly if you have any further questions

• Review fromBarbara M

  Date: 10/22/2023

  1 star

  Barbara M

  Date: 10/22/2023

  I ordered $48 worth of product in early September, its now almost November. They say lost in shipment. Very hard time getting a reply via their web question 'where is my order' avenue.I would not advise ordering from them.

  Holland Bulb Farms

  Date: 10/30/2023

  Hello,Thank you for reaching out to us. After reviewing your order, I do see it was placed on 9/27/23. We did ship it on 9/28/23, the day after you placed the order. A link to tracking was sent to the email on the order for your reference. After checking the tracking, I do see it hasn't updated since 10/6/23. I will go ahead and reship the order out to you ASAP. You will receive a new tracking link sent to your email within the next 1-2 days. Please be sure to click on the link and if there are any issues during transit, please reach out to us right away and we can make sure to take care of the situation then.

• Review fromNita S

  Date: 10/19/2023

  1 star

  Nita S

  Date: 10/19/2023

  Terrible and uncaring service. They claim to ship within 1-3 days of placing order but its been 10 days already and my bulbs havent been shipped. Planting time is almost over but when you contact them, they give a stock reply that bulbs can be planted as long as the soil is tillable and they cant guarantee shipment in time. Well, frost date in my zone 7 is around the corner and the soil is already getting hard.

  Holland Bulb Farms

  Date: 10/20/2023

  Hello!Thank you so much for leaving a review! The items on your order are actually all listed as Fall preorder on our website. Per the confirmatoin email you received, we are shipping IN STOCK items in 1-3 business days. This includes Houseplants and Bulb Gardens. There was also a schedule included in your email confirmation and can also be found on our website in our Shipping Information Page. The schedule does indicate we BEGIN shipping to your zone 7 in early to mid-October. Here is a copy of the schedule below copied directly from your confirmation email:We are currently shipping all indoor bulb gardens and houseplants within 1-3 business days of your order being placed.Fall Orders containing only Bearded Iris will begin shipping in mid August to all zones.All other orders of fall planted bulbs will be shipped out after mid September based on your hardiness zone.The schedule below may vary based on item availability. Complete orders will be shipped as soon as possible.Fall orders for hardiness zones 3-5 begin shipping in mid September Fall orders for hardiness zones 6-7 ship in early to mid October Fall orders for hardiness zones **** start shipping in mid to late October When we do start shipping, we always ship in the order they were received starting with orders placed in early March when our preorder sale began. We always prioritize orders that were placed early and also those in colder cliamtes. Since you are in zone 7, you have plenty of time to plant as you can plant up until you can no longer dig in the ground. Since it takes at least 3 weeks of consistent below freezing temperatures during the day and night for the ground to freeze, this offers ample time to plant in your climate. If you would like your order to ship earlier when we begin our zone 7 shipping, we would recommend placing your order earlier when our preorder sale begins. Thank you and please let us know if you need any further assistance.

• Review fromAnne L

  Date: 09/22/2023

  1 star

  Anne L

  Date: 09/22/2023

  My first order number is ******* on March 9, 2023, total $50.11. On July 5, 2023 I emailed Holland Bulb Farms (HBF) with attached photos to report problems: one type of the bulbs was wrong color, the second one was not the same as the picture. I planed 60 bulbs in April, by 7/22, I got only 9 red (wrong color), 8 blue, 3 mag, 1 dark purple. A few gladiolus stems grew but no blooms. Mary from HBF agreed to issue store credit so I could try again. Second order #******* on July 6, 2023 arrived to my surprise, I did not expect until Spring 2024 because Spring is the right time for planting the bulbs. However, Mary assured me it's ok to plant in the Summer as long as I give the bulbs lot of water besides, as she said, I can request a refund any time no question asked! Now I know it was a lie besides her bad advice. On September 16, 2023, I emailed HBF with attached photos to report the poor growth conditions for the second order. With total of 50 bulbs this time, only 10 bulbs grow, only 2 plants doing better than the rest. If the quality of the bulbs were the same, they should have the same growth rate under the same growing conditions. Apparently, I did not get premium bulbs that I paid money for. I did not get reply from Holland Bulb Farms on my email sent September 16, 2023, I called Holland Bulb Farms and talked to Mary again on September 20, 2023, I discussed the situations with her at length. In the end she promised to give me a store credit of $64.00 since she argued that's the store policy, no cash back. They sent me a gift certificate of $27.60 much less than what Mary agreed and promised. I have enough evidence that HBF will never follow through what it promissed to its customers. Their web page displays headline "100% Grow Guarantee!" I think they are only selling pretty photos with false hopes to make customers pay top dollars for products that are not worth the money! I just want my money back and forget about bad experiences with HBF.

  Holland Bulb Farms

  Date: 09/25/2023

  Hello,Thank you so much for reaching out to us. I'm so sorry to hear you are not satisfied with your experience with Holland Bulb Farms. After reveiwing your previous communication regarding your 2 orders, I do see that you did reach out via phone regarding your order #******* stating items were growing wrong and some had failed. After reviewing the images you provided, we did reply the items were indeed correct and growing as expected. However, since 15 of the 60 failed to grow, we did issue a store credit of $10.70 per our Grow Guarantee. It appears you did place another order, #******* in July. Since those items were in stock and were shipping immediately, we sent the items to your right away. We do not offer replacements for failure to grow and if you choose to use a store credit right away, the items will ship right away. Our Spring **** preorder sale doesn't begin until December, 2023. I see you also contacted us regarding order #******* stating the entire order failed to grow. The amount paid on that order was $27.90 which is the amount the store credit was created for. Since the images you provided did show 45 of the original 60 Gladiolus were growing correctly, we could not provide a credit for the entire amount. Again, the proper amount was provided as a store credit per the images you provided.Thank you.

  Anne L

  Date: 09/30/2023

  "Since the images you provided did show 45 of the original 60 Gladiolus were growing correctly" was incorrect. Only 21 blooms out of 60 bulbs. Please read again. No picture show 45 blooms!

  Anne L

  Date: 10/02/2023

  The store has not addressed the issue that 60 bulbs shipped in the first order were NOT premium, high quality bulbs that I paid high prices for. I want my money back please!

  Anne L

  Date: 10/07/2023

  My order was packed carelessly. The purple Glads was not received, instead solid red Glads were sent to me. I got 9 stems grew and bloomed. Rhapsody in blue (20 bulbs), I got 8 stems grew and bloomed but they were just solid lavender color. The only item looked like the photo was *************************** (10 bulbs), I got only 3 grew and bloomed. They were much smaller in size compared to other glads flowers. **** assured me that they will get bigger next year, so I did not get any store credit. For the price I paid $50.11 I only got 3 stems of the flower I wanted and I placed in the order. That is outrageous! The question is that why the rest of bulbs did not grow nor bloom? They were planted in the same season, same flower bed, same care. They just did not grow nor bloom regardless how much hard work I put in. The only possible reason was that they were expired when they were sent to me. Holland Bulbs Farm, those expired bulbs were supposed to be dumped in the trash, not on your customers!!! You must return my my money.

  Anne L

  Date: 10/14/2023

  Today, 10/13/2023 I checked the flower beds for my second order, I got only one bloom (out of 50 bulbs), pure white color which I did not order!I think the store does not have the products they sell online, so they just shipped whatever. When they got complaints, they only issued store credit which they would send more worthless items as in my case.The store does not care to reply to my comments for the past weeks. I would take their silence as a form of acknowlegement of guilt. They should return my money now.

  Anne L

  Date: 10/16/2023

  It blew my mind when I checked YELP.COM on HollandBulbFarms, they got 107 people gave 1 star and only 18 five stars review. The issue of HBF's bad business practice impacting people from other states in the country, not just *********! The oldest bad review dated far back in 2017. This must end the sooner the better.

• Review fromSong D

  Date: 08/12/2023

  1 star

  Song D

  Date: 08/12/2023

  My last order over ****** I got 1 plant that actually survived. I called and they said wait 6-8 weeks before calling for refunds when it arrived dead n dry to roots. I still planted it but it never came up. So I call again but busy and got messaging so I left voice messages with order numbers and I never got a call back or an email other thantheir auto reply. Now I am really upset cause earlier ordered ***** opened up and not what I ordered. I spent over 300. N received only 2/3 plants that survived plus wrong orders. This company ***** on customer services. I will have to report 0 out of 5 rate. I feel like I got robbed by them. I ended up replacing them going to nursery near paid couple bucks more but at least it's alive n growing. It took them over a week 7-9 days to deliver from *** to ***** they sure charge enough for shipping but for little weights and smallest box possible I am sure 3 day delivery charge is what they charge. No wonder half the bulbs were broken n wrong order or dead plants by the time I got it. I saw someone said store credit? Oh, please don't bother. I would never ever buy a another thing from this company.

  Holland Bulb Farms

  Date: 08/14/2023

  Hello!Thank you for reaching out to us. I'm so sorry to hear you had a bad experience with our company. We do have a Grow Guarantee on all of our items for the first growing season. If an item fails to grow within that first season, we issue a store credit to allow the customer to try the same plant again or choose an item that *** be better suited to their environment. Unfortunately we do not issue refunds since there are multiple environmental factors that can cause an item to fail that are out of our control. These factors can include but are not limited to: watering, soil condition, lighting, planting technique, temperature, humidity, etc. If an item fails, we always ask our customers to give them the proper time to come out of dormancy which is 6-8 weeks. After that time, we are always happy to find a solution. Unfortunately I am not able to find you in our system with the name and email address you have provided. Please reach out to us directly with your order number and we'd be happy to help!

  Holland Bulb Farms

  Date: 08/14/2023

  Hello!Thank you for reaching out to us. I'm so sorry to hear you had a bad experience with our company. We do have a Grow Guarantee on all of our items for the first growing season. If an item fails to grow within that first season, we issue a store credit to allow the customer to try the same plant again or choose an item that *** be better suited to their environment. Unfortunately we do not issue refunds since there are multiple environmental factors that can cause an item to fail that are out of our control. These factors can include but are not limited to: watering, soil condition, lighting, planting technique, temperature, humidity, etc. If an item fails, we always ask our customers to give them the proper time to come out of dormancy which is 6-8 weeks. After that time, we are always happy to find a solution. Unfortunately I am not able to find you in our system with the name and email address you have provided. Please reach out to us directly with your order number and we'd be happy to help!

• Review fromKay O

  Date: 08/10/2023

  1 star

  Kay O

  Date: 08/10/2023

  I placed my first and last order with this company on June 21, 2023 and was dismayed to receive non-viable bags of twigs and dust. I reached out to the company immediately via their email address and received no response.

  Holland Bulb Farms

  Date: 08/14/2023

  Hello,Thank you for reaching out to us. I'm so sorry to hear some of the items arrived in poor condition. After reviewing your previous emails, I do see you did contact us on 6/24/23 informing us the items were not viable. We replied to that email on 6/26/23 asking you to send images of those items as laid out in our Grow Guarantee. Unfortunately it doesn't look like we had received any images. You did reach out once again on 8/10/23 informing us that you had not heard back from us. We replied the following day letting you know we had replied on 6/26/23 and knowing you no longer had the images, we did issue you a store credit for the items that arrived in poor condition as a one time courtesy. That credit was issued on 8/11/23 and will ba available in your account when you are ready to place another order! I do apologize again the items did not arrive viable and that you did not recieve our first email in reponse to your initial email. It does appear the matter has been resolved. Thank you again and please let us know if you need any further assistance!