Reviews

Review Details

• Review fromJulie Billings

  Date: 06/15/2023

  1 star

  Julie Billings

  Date: 06/15/2023

  This is a scam. A shipment that was empty except for peat and then a rotten root.

  Holland Bulb Farms

  Date: 06/16/2023

  Hello,Thank you so much for reaching out to us. I am so sorry the package you received did not contain a root. Unfortunately there are a few occasions during the packaging process the small bare roots do get missed. I certainly apologize and it is always something the suppliers that package our roots for us are always trying to correct. It does look like you reached out to us the day the order was received to notify us the package did not contain the root. Our customer service team immediately issued a replacement to be shipped out right away. It looks like the replacement package was received on 6/14/23. If you have any concerns regarding your replacement, please reach out to our team directly and we would be happy to find a solution for you.Thank you again and I do apologize the initial shipment was missing the root.

  Holland Bulb Farms

  Date: 06/16/2023

  Hello,Thank you so much for reaching out to us. I am so sorry the package you received did not contain a root. Unfortunately there are a few occasions during the packaging process the small bare roots do get missed. I certainly apologize and it is always something the suppliers that package our roots for us are always trying to correct. It does look like you reached out to us the day the order was received to notify us the package did not contain the root. Our customer service team immediately issued a replacement to be shipped out right away. It looks like the replacement package was received on 6/14/23. If you have any concerns regarding your replacement, please reach out to our team directly and we would be happy to find a solution for you.Thank you again and I do apologize the initial shipment was missing the root.

  Julie Billings

  Date: 06/16/2023

  The first shipment was an empty bag except for peat and they promptly sent a replacement that was a rotten root and not worth the time to plant. I then spent 15 minutes on the phone trying to get a refund and cancel my order. I repeat it is a SCAM. They are correct they promptly sent a replacement rotten root.

• Review fromNikki C

  Date: 06/12/2023

  1 star

  Nikki C

  Date: 06/12/2023

  Horrible customer service! I purchased 120 Gladiola bulbs - I received 9 canna bulbs. I sent 2 emails and 2 chats requesting customer service and never heard a word so basically I paid $34.95 for nine canna bulbs.

  Holland Bulb Farms

  Date: 06/13/2023

  Hello *****,Thank you for reaching out to us. I'm so sorry you did not receive a response regarding the mistake made with your order. After searching your email address, I do see both emails you sent on 5/20/23 and 6/3/23 wen to our Junk Box. I'm so sorry, I don't know why that happened. We are a small, family owned company and during our peak time, it can take a few business days for ** to reply to an email. If you don't hear back from ** within a few days, we also recommend using our Live Chat on our website or contact ** by phone. We have representatives available Monday through Friday 8:00 AM - 5:00 PM Central time. I do apologize again, you received the wrong product. I will have the correct items sent to you ASAP. You can keep the items you received by mistake. I apologize again it took us so long to reply. Thank you.

  Holland Bulb Farms

  Date: 06/13/2023

  Hello *****,Thank you for reaching out to us. I'm so sorry you did not receive a response regarding the mistake made with your order. After searching your email address, I do see both emails you sent on 5/20/23 and 6/3/23 wen to our Junk Box. I'm so sorry, I don't know why that happened. We are a small, family owned company and during our peak time, it can take a few business days for ** to reply to an email. If you don't hear back from ** within a few days, we also recommend using our Live Chat on our website or contact ** by phone. We have representatives available Monday through Friday 8:00 AM - 5:00 PM Central time. I do apologize again, you received the wrong product. I will have the correct items sent to you ASAP. You can keep the items you received by mistake. I apologize again it took us so long to reply. Thank you.

• Review fromRhonda K

  Date: 06/12/2023

  1 star

  Rhonda K

  Date: 06/12/2023

  Holland bulb. Has a guaranteed to grow policy. None of the daylilies that I planted last year came up. They would not refund me only credit which is hard when I dont trust the company. They sent out half my new order and one plant was completely dead, and the other is barely hanging on, Ill see if I can save them. This company does not sell high-quality products. I will never use them again ever. I suggest you find another bulb company. If youre looking for dahlias, best place to get them to *********.

  Holland Bulb Farms

  Date: 06/13/2023

  Thank you for reaching out to us. I'm so sorry you were not happy with your experience with us. Unfortunately I am not finding an order under your email or name that I can reference. Are you sure you placed the order with Holland Bulb Farms. If you did, we'd be happy to help find a solution for you per our Grow Guarantee. We do send all of our items out in a dormant state to better protect them from damage in transit. They also acclimate to new environments much easier if they are planted while still dormant. If you are ever concerned with the condition of the items you receive, we do ask you send images to our email and our highly trained staff will review the images and send replacements if they are not viable. As mentioned above, we do have a Guarantee if items fail to grow for the first growing season. If items arrive in viable condition and fail to grow, it is likely caused from a number of environmental factors that are out of our control. Some examples are, weather, temperatures, watering, lighting, soil conditions, planting techniques, etc. Since the success of a plant growing is reliant on these factors and others, we do not offer refunds but instead a store credit. The credit allows a customer to try the same item a second time or a different item that *** be better suited for the climate. We do have our Grow Guarantee printed on the back of all of our packing slips. The full Grow Guarantee can also be viewed on our website at any time during the purchasing process so all of our customers are aware of our policies and procedures. Again, since I was not able to find an order using the name and email provided above, we ask that you reach our to us directly and we'd be happy to help find a solution to any of the items that failed to grow. Thank you!

• Review fromBetty W

  Date: 06/06/2023

  1 star

  Betty W

  Date: 06/06/2023

  DO NOT BUY FROM THIS COMPANY. THEY SEND DEAD PLANTS. THEY ARE A COMPANY THAT WILL SCAM YOU AND NOT MAKE GOOD FOR THE DEAD PLANTS THEY SEND YOU. HOLLAND BULB WANTS YOU TO WAIT 8 WEEKS FOR TO SEE IF THE PLANTS THAT ARE DEAD WILL SPROUT AND GROW. Do NOT BUY FROM THEM AND LET OTHER PEOPLE KNOW HOW SORRY THE COMPANY IS AND UNCONCERNED THEY ARE.

  Holland Bulb Farms

  Date: 06/09/2023

  Hello!Thank you so much for your feedback and I'm sorry to hear you don't agree with our policies. After reviewing your order, I see you blueberry plant start that was delivered on May 1. All of our fruit plant starts are shipped in a dormant state which helps to protect the roots from rotting or becoming damaged in transit. Being planted in a dormant state also helps the roots to become more acclimated to a new environment. Because they are in a dormant state, it is quite common for the items to take 6-8 weeks to show signs of new growth and sprout. This is because the roots need to become well-established first before new growth can begin. You had reached out to us on 5/22/23 stating you hadn't seen any new sprouts. Since it had only been 3 weeks, our representative did advice you to allow more time for the blueberry to sprout since it had just recently been planted. If after the allotted time had passed and no sprouts developed, we did advise you to contact us again and we'd be happy to find a solution for you per our Grow Guarantee! We do offer a 100% Grow Guarantee on our items during the first growing season but we do ask you give the plant the proper amount of time to start to grow. We do take pride on sending quality products and do our very best to rectify any concern. Again, if you do not see any sprouts by the end of June, please let ** know and we are more than willing to find a solution for you at that time.Thank you!

• Review fromBrian M

  Date: 06/01/2023

  1 star

  Brian M

  Date: 06/01/2023

  Holland Bulb Farms sent me 2 Boston Ivy bulbs as per my order. Both arrived nearly dead. I was not able to save the one that was in the worst shape and it quickly died off. It appeared to be dead-on-arrival. I was told that their plants were guaranteed so I requested a replacement. After weeks of back and forth along with verifying photos they agreed only to give me store credit. The bulbs have now gone up in price and are apparently out of stock. The stubborn attitude that I received from them in all their correspondence made me decide I would not purchase from them again, therefore a store credit was useless to me. Since they insisted, no matter how many ways I stated my case, that they did not care to satisfy a customer despite the fact it was only the price of one small bulb I decided to file a customer complaint with my payment source: PayPal Express.
  This is a sham of a company that one should seriously avoid.

  Holland Bulb Farms

  Date: 06/02/2023

  Hello Brian!
  Thank you so much for reaching out to us. I'm sorry you were not satisfied with your experience with our company. We do have our Grow Guarantee on our website as well as on the back of your packing slip. Anytime an item arrives in poor condition, we do require images to be sent at that time so we can help determine if it is viable or not and to also help adjust any concerns we have with quality control on the items in question. If the item is deemed viable, we do recommend to plant and allow a proper amount of time to sprout. I'm sorry the item did fail to grow. Per our Grow Guarantee, we do mention an investigation may be necessary including images. After proper investigation has happened, we do state a store credit will be issued in the amount paid for the item. We offer the store credit so the customer has the option to choose the same plant or find another option that may be more suited to that particular climate. If an item fails, it is possible there were environmental factors that caused it to not grow properly and there may be another option that's better suited. Please see the portion of our Grow Guarantee below that offers details on our policy if items Fail to Grow:
  Holland Bulb Farms provides planting instructions and requirements needed for each item on our website. Please refer to each items page to ensure the item(s) purchased are best suited to your individual growing conditions and climate. If an item fails to grow, please contact our customer service department during the first growing season*.
  Our representatives will work with the customer to help determine the cause of failure. This investigation may require the submission of images and/or the unearthing of the items. If the failure to grow is due to poor quality control, merchandise credit will be issued in the amount paid for the item less shipping costs.
  If an item that fails to grow is part of a collection or bulk item, a merchandise credit will be issued for the same portion of the amount paid for the item.
  Seeds are not covered under our Grow Guarantee.
  We do not offer refunds for items with failure to grow.
  Again, you can view our Grow Guarantee in it's entirety at anytime on our website. Since we did issue the merchandise credit for the 2 items that failed, we did follow our policies as listed above.
  Thank you!

• Review fromShelley G.

  Date: 05/17/2023

  1 star

  Shelley G.

  Date: 05/17/2023

  I received two small sprouts for about $20. I tried repeatedly to get a refund or replacement. I was told to email and send photos but no response. I went on their chat where they responded and said you would have to return immediately pay for packaging if package arrived damaged there was another hurdle. Don't waste your money or time. They said the photo looked like they are a live so wait 8 weeks. Loews had full grown ones for the same amount of money.

  Holland Bulb Farms

  Date: 05/18/2023

  Hello!Thank you for reaching out to us. I'm sorry you were disappointed with the products you purchased from our company. I did review your email and your chat and I do see our representative did ask you to send the images to our email if you were concerned per our 100% Grow Guarantee. You chatted the following day stating no one had responded to you. At that time, the same representative did inform you that we are a small, family owned business and during our peak season, it can take a couple of days for ** to respond to emails as also stated in the automatic reply you received when you emailed the images. Later that same day, you were sent a response. The images you provided showed beautiful new growth already starting so we did advise you to plant them and allow them 6-8 weeks to continue to sprout since they were viable and in very healthy condition. During your second chat, you also did mention they were planted and our representative did advise you to move them to the shade where they would thrive. At that time, she did also mention if they do not continue to do well, we would issue you a refund after you allow the proper amount of time for them to grow. Our company does not sell established plants, we do offer roots and bulbs which are often times more successful since the plant can become acclimated to your environment at a younger age rather than going into transplant shock as often times established plants can do. I cannot speak for the varieties offered at other big box stores but we do offer the highest quality bulbs and roots and have been working with our suppliers for many years. As mentioned in your email and your chat, the items you received were sprouting and were very healthy. If they don't continue to thrive after the 6-8 weeks they require to grow, we did tell you we would issue you a refund at that time. Thanks again!

  Holland Bulb Farms

  Date: 05/18/2023

  Hello!Thank you for reaching out to us. I'm sorry you were disappointed with the products you purchased from our company. I did review your email and your chat and I do see our representative did ask you to send the images to our email if you were concerned per our 100% Grow Guarantee. You chatted the following day stating no one had responded to you. At that time, the same representative did inform you that we are a small, family owned business and during our peak season, it can take a couple of days for ** to respond to emails as also stated in the automatic reply you received when you emailed the images. Later that same day, you were sent a response. The images you provided showed beautiful new growth already starting so we did advise you to plant them and allow them 6-8 weeks to continue to sprout since they were viable and in very healthy condition. During your second chat, you also did mention they were planted and our representative did advise you to move them to the shade where they would thrive. At that time, she did also mention if they do not continue to do well, we would issue you a refund after you allow the proper amount of time for them to grow. Our company does not sell established plants, we do offer roots and bulbs which are often times more successful since the plant can become acclimated to your environment at a younger age rather than going into transplant shock as often times established plants can do. I cannot speak for the varieties offered at other big box stores but we do offer the highest quality bulbs and roots and have been working with our suppliers for many years. As mentioned in your email and your chat, the items you received were sprouting and were very healthy. If they don't continue to thrive after the 6-8 weeks they require to grow, we did tell you we would issue you a refund at that time. Thanks again!

• Review fromKrystal R

  Date: 05/16/2023

  1 star
  This company's FAQs state that items ship from *********, **. It does NOT say that bulb gardens are shipped from another location. I looked at their transit chart and even with an item expected to ship in 1-3 business days, my item should have arrived on time. When I received my shipping notification, the item shipped from the east coast and ended up arriving after Mother's Day. I asked for a refund of my shipping cost which I felt was a reasonable request, but the company refused. I should have read the reviews on Google and Facebook. This company is known for their poor customer service.

• Review fromJanice P

  Date: 05/13/2023

  1 star

  Janice P

  Date: 05/13/2023

  Can't get refund or replacement! Customer service rep rude & sarcastic! Sent spring bulbs in fall! All dead. Don't buy their leftover fall specials! Horrible company. Beware!

  Holland Bulb Farms

  Date: 05/16/2023

  Hello,Thank you so much for reaching out to us. I'm so sorry to hear there was some confusion when the items you ordered were to ship. After reviewing your order, I do see that you purchased the Fancy Frills Daylily Collection from our website in October, 2022. This item is listed as shipping in Fall, it's not an item we offer in Spring. Daylilies can successfully be planted in your zone 6 in either Fall or Spring. The order was shipped to you within a week of placing the order, during the proper planting time. I do see you did reach out to our customer service department on 4/18/23 and again on 4/24/23. After our representatives explained the item you purchased is listed for Fall shipping and meant to be planted in the Fall, you were also advised to give the Daylilies a bit more time to sprout. It is still early in your zone for newly planted Daylilies to start to emerge. We do indicate they will bloom in mid-Summer which means they will not start sprouting until early Summer. We did also advise you to reach out to ** by the end of June if you still don't see any new growth. At that time, we would be happy to issue you a store credit for the amount you paid for the items as laid out in our Grow Guarantee found on our website and also on the back of your packing slip. Please be aware that all of our items on our website are labeled as to what shipping season they are offered. The Daylilies you purchased are labeled as Fall planting items and were shipped and delivered during the appropriate time. If you ever have any questions about when our items ship, don't hesitate to reach out. We would be happy to help offer more guidance. Thank you for your patience and allowing the Daylilies the proper amount of time to sprout. Again, please let ** know by the end of June if they don't emerge and we would be happy to help at that time.

• Review fromJoann N

  Date: 05/07/2023

  1 star

  Joann N

  Date: 05/07/2023

  Dead, very small and dry plants delivered. Will not waste my time returning. This company is a scam! Doesnt even deserve one star.

  Holland Bulb Farms

  Date: 05/08/2023

  Hello!Thank you so much for reaching out to us. I'm so sorry to hear you are not happy with the quality of items you received. We do only ship roots in a dormant state so they will appear dried out upon arrival. We do have a Grow Guarantee found on our website and also on the back of your packing slip. If you are ever concerned with the quality upon delivery, we do ask that you send us images of the items so we can help determine if they are viable or not. We do not ever need the items sent back to us, just the images. Unfortunately I don't see that you have contacted us directly regarding your concerns. Please emails us or call us with your order number and we would be more than happy to find a solution for you! Thank you and we look forward to hearing from you!

• Review fromPhilomena M

  Date: 05/03/2023

  1 star

  Philomena M

  Date: 05/03/2023

  Received order. Called right away. Sent pictures and NO RESPONSE.

  Holland Bulb Farms

  Date: 05/08/2023

  Hello,Thank you so much for reaching out to us. After reviewing your account, I do see that you did reach out to us on 5/1/23 and sent an image of an empty package to our email that same day. We did reply to you on 5/3/23 informing you that a refund was issued for the package that was missing the root. I do apologize it did take a couple of days to reply. We are a family owned business with a small staff and during our peak Spring season, it can take a bit longer for us to reply. We do reply to all of our emails in the order they were received. Again, I do apologize it took a 2 business days to reply but it does look like you were informed of the refund on 5/3/23 via email.Thank you!