We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wood Engraver

Sportsman's Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Engraver.

This business has 1 alert

Important information

  • Customer Complaint:
    The BBB has received complaints from consumers stating they purchased custom-made wooden maps online but have not received them. According to complainants, specifically, the company takes orders and processes credit cards immediately for amounts between approximately $140.00 - $300.00. It allegedly provides estimated shipping time within 7-21 business days. However, complainants state that the company actually ships the product within 30 to 90 days. Some complainants state that they have never received their map and some state that their custom map arrived with spelling errors. Consumers further allege that the company does not offer refunds stating that the product is custom-made. Lastly, complainants tell the BBB that Sportsman's Connection does not typically respond to emails, phone calls or social media messages. 

Complaints

This profile includes complaints for Sportsman's Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sportsman's Connection has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 340 total complaints in the last 3 years.
    • 224 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order 2 maps from Sportman's Connection on 3/5/2024. I have never received them or received a refund for the product that was never delivered. I would like my $693.40 back.

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6-7-24 I paid Sportsman's Connection $341.90 for two lake maps. I have never received any products. I have reached out to them several time without any kind of response. I would like these maps before 12-25-24 or I want a full refund.

      Customer Answer

      Date: 12/16/2024

      Full name- ***** ******

       

      Thank you for your attention to this issue.

    • Initial Complaint

      Date:11/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a customized map on December 15, 2023. I never received order. I have a few emails with the company confirming the order with apologies that it was taking so long assuring me it would be delivered in 2-3 months. Last email response was June 17, 2024. I was informed I would receive my merchandise in 2-3 months once again. I have tried to email and call this past week and it appears the company has closed. Im not sure how I will collect the ******I spent. Any help will be much appreciated!Thank you!

    • Initial Complaint

      Date:11/25/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a lake map on 12/01/23 and paid $167.95 using my **** credit card. I never received my map. I got an update around Christmas saying that it was going to be delayed due to a small company receiving many orders. I reached out a few times. On 04/10/24, I received an email stating that my order status had been updated from awaiting fulfillment to in production. I kept checking my order status, reached out to the company several times and never got a response. A few weeks ago, I was unable to check the status due to the website no longer being available.

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/9/2024 I placed an order with Sportsman Connection for a custom map of **************************** with custom engravings on the back. The total for the order was $209.95 and I paid in full for the order through ******. I was emailed a confirmation with links provided for checking your order status. I became suspicious after a few weeks when the links stopped working- unable to check the status of my order. I first contacted Sportsman Connection in May for clarification on the status link, to which I received no reply. I sent a follow up a few weeks later. Once I didn't receive a second reply I went to find their ******** page hoping to contact an employee through there. In the comments I found many many folks just like myself looking for answers. I was also shocked to see the comments being deleted right infront of my eyes! This behavior is absolutely on par with predatory and scammer attributes. What I originally thought was a small business over their head with production schedules actually seems like an attempt to defraud good people of their money. I have asked for a refund from this company and have not received a dime, an apology or even been lucky enough to speak to someone at the company! The phone rings and rings and the website does not seem to exist anymore. Social media pages are also gone.

    • Initial Complaint

      Date:11/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $179 for custom map in November 2023. Product never received and vendor completely unresponsive. ******************* has also refused to chargeback because of how long its been since the initial charge so Im left footing the bill for the stolen money

    • Initial Complaint

      Date:11/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 14 0f 2024 I Ordered a map from this company for my husband for fathers day. After about 8 weeks I called the number that was given through the **** receipt. Someone called me back and asked me to chose a different map. I did what he asked. I emailed in August asking about my map. I completely forgot about the map. I remembered a few weeks ago. I emailed and have received no response. I just want my money back. 584 dollars is a lot of money to take and not give someone what they ordered. I just want my money back.

    • Initial Complaint

      Date:11/20/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a gift for my Dad for Father's Day from this company. I placed the order on 4/21/24. I emailed them after waiting several months and they responded, advising that they've been experiencing challenges and that they'd send the gift as soon as they had it designed and made. It has been 7 months now, they've not responded to any of my 3 emails over the last couple months, and their website appears to no longer operational. I just want my money back as this has got to be theft at this point.

    • Initial Complaint

      Date:11/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a custom wood engraved map from Sportman's Connection last year before Christmas. I contacted the company numerous times and was often told to call someone else or received a delayed status update message. I have yet to receive my map and it now seems their website and phone have gone offline. I am now out $174.95 USD and seem to have no other means of recourse as it is past the 3 month window to seek action through my credit card company.

    • Initial Complaint

      Date:11/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and item for Fathers Day 2024 and never received. Made several attempts to contact when via email and by phone with no response- now unable to log into website.

    Sportsman's Connection is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.