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Business Profile

Wood Engraver

Sportsman's Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Engraver.

This business has 1 alert

Important information

  • Customer Complaint:
    The BBB has received complaints from consumers stating they purchased custom-made wooden maps online but have not received them. According to complainants, specifically, the company takes orders and processes credit cards immediately for amounts between approximately $140.00 - $300.00. It allegedly provides estimated shipping time within 7-21 business days. However, complainants state that the company actually ships the product within 30 to 90 days. Some complainants state that they have never received their map and some state that their custom map arrived with spelling errors. Consumers further allege that the company does not offer refunds stating that the product is custom-made. Lastly, complainants tell the BBB that Sportsman's Connection does not typically respond to emails, phone calls or social media messages. 

Complaints

This profile includes complaints for Sportsman's Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sportsman's Connection has 2 locations, listed below.

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    Customer Complaints Summary

    • 340 total complaints in the last 3 years.
    • 223 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February 2024, I ordered a custom wood golf print. I received an order confirmation email and a follow-up email indicating it was in progress, and the charge was applied to my credit card. After not hearing anything for several months, I reached out in July 2024 for an update. Within 24 hours, I received a call from the company explaining that I was the first to order this custom map for the Red Run golf course, so it would take extra time to complete. I was told to expect it by October 2024. I reached out again in November 2024 for an update, but received no email response, and when I tried to check their website, it showed as under maintenance. At this point, I would like either the product or a refund.

    • Initial Complaint

      Date:11/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a custom map from Sportsman's Connection in December of 2023. Map was never produced or delivered. One response from the merchant said the map would be shipped the week of 2/26/2024. Several other attempts to contact the merchant went unanswered. Still have not received the product.

    • Initial Complaint

      Date:11/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this for a Christmas present last year in November. My order number is #******. I paid $319.95 for a golf course print. I was really hoping it just took longer but I feel like I have been scammed.

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/11/23 I placed an order #****** for a custom map of *********, **. Expected delivery was under 30 days. I have emailed the company at least two times since asking for a status report and never received a *********** is now almost 1 year later, and I still have never received my order. It has been "in production" for many months according to their web site.I received a "bed bug" email unrelated to my specific order stating they are taking remedial action to expedite orders...the same excuses that you have posted on the BBB site.They are a disgrace.

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An order was placed 12/2/2023 and no product arrived. The order was for a custom map #****** for $179.95 and attempts to contact the office have been unsuccessful. This has been several months and the phone number listed is now disconnected.

    • Initial Complaint

      Date:11/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 26 2024 I paid $179.95 for a Lake rendering of W ****************************** ** ******** order number is ******. I had called and heard the same that this was a lake they had so it will take longer to have it ********** all their phone numbers are now saying no longer in service. This was to be a gift for my cousin who had just purchased a home on this lake and thought it would be a beautiful gift. I now feel that they stole my money and never intended on making this rendering.

    • Initial Complaint

      Date:11/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 22, 2024, I ordered a lazer engraved map specifically for my boss for Christmas. I saw that it would take several months to fulfill the order. I paid $419.95 at the time of my order. I received an email saying my order was received and was being processed. Later that day, I received another email saying my order status had changed to Awaiting Fulfillment. My bank account was credited for the full amount on the same day. I have patiently waited to hear anything about my order. I decided to contact them to see how the order was progressing. Every number, website address and customer complaint address is not working. I have no way to contact the company. I just want my order but if I can't receive it before Christmas, I want a full refund. This is a shoddy way to to business. After reading some of the other complaints here, I see it's quite possibly a scam. I want my money but I am broken-hearted at the thought that I might not receive the gift I ordered. That is more important that the money. Can someone please put me in contact with this company to find out the status of my order?

    • Initial Complaint

      Date:11/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had purchased 2 golf course maps from sportsman connection on November 5th 2023. I have still not received them. I had paid them $979.90. I have tried to reach them by email and have had no response

    • Initial Complaint

      Date:11/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 11/19/23 and paid. I have not received my order. I have emailed numerous times and received no response from the company.

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered in April 2024 a wood replica of our lake be created. Credit card was charged. Have tried contacting Sportsman Connection by phone and email numerous times with no response. Did get a vm message at beginning but now website and phone are disconnected. Seems they closed doors and stole many people's money. The state of ********* should be investigating this for fraud and theft as well as possible criminal activity. BBB should be pushing for this as well.

    Sportsman's Connection is NOT a BBB Accredited Business.

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