Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Wood Engraver

Sportsman's Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Engraver.

This business has 1 alert

Important information

  • Customer Complaint:
    The BBB has received complaints from consumers stating they purchased custom-made wooden maps online but have not received them. According to complainants, specifically, the company takes orders and processes credit cards immediately for amounts between approximately $140.00 - $300.00. It allegedly provides estimated shipping time within 7-21 business days. However, complainants state that the company actually ships the product within 30 to 90 days. Some complainants state that they have never received their map and some state that their custom map arrived with spelling errors. Consumers further allege that the company does not offer refunds stating that the product is custom-made. Lastly, complainants tell the BBB that Sportsman's Connection does not typically respond to emails, phone calls or social media messages. 

Complaints

This profile includes complaints for Sportsman's Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sportsman's Connection has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 340 total complaints in the last 3 years.
    • 222 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *************************** I am a teacher *** and grandmother of 5. I ordered my husband a map of ** for Christmas on 12/08/23. The ****** was immediately withdrawn from my account! Today is 3/11/24 and I still dont have the product!! I contacted my back today! I want a full refund! This time frame is far too long! The have so many excuses, they are too busy , its a new map, they are a small business! I have had it with the excuses! Its way beyond the time they gave on their website! No one calls me back and I have only gotten an email with the excuses! They shouldnt have taken on jobs they cant keep up with in a responsible time frame! I truly believe this is a scam! I dont have extra funds to just give away!

      Business Response

      Date: 03/20/2024

      Hi, ********!

      Thanks so much for speaking with me today despite our pitfalls in communication. I wanted to confirm that we accepted your payment dispute so that it will be refunded and apologize it had to come to that. We have a lot to improve on but wanted to reassure you that you picked an incredible gift that we would still like to make for you one day under better circumstances. Here is the direct link to the actual ********************* in ******** that I mentioned we have photos online for, rather than the one in ******* that was ordered by mistake and caused such a delay with the huge influx of other orders for new designs it got bogged down with. ******************************************************

      We do have to take payment upfront since every map is custom made to order, and the way your order was originally placed, required a new design to be done from scratch. We did find that the map you intended to order was already designed and could have been fulfilled in a much shorter amount of time, but given our lapse in communications, elongated production time, and the frustration this caused you, were glad to provide you a full refund despite our listed policy on refunds for this custom work after the production we were doing on your ordered map had begun.

      Thank you kindly for your initial interest. We would love to have the opportunity to make it up to you in the future with a much quicker turnaround time and potentially even a good discount should your desire and trust in us arise again as we constantly improve our operations.

      Customer Answer

      Date: 03/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details 

      I I have not received the confirmation email about the refund from said stripe or strike that verifies a refund has been processed 

      Regards,

      ***************************

      Customer Answer

      Date: 04/04/2024

      Consumer advised issue had been resolved
    • Initial Complaint

      Date:03/12/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (******) for their product - a golf course map on 11/12/23 and when I ordered their lead time was 8-12 days and its now March 12 and I still have no product. I received an e-mail on 1/23/24 saying it would ship on or before 2/5, however it never shipped and the status says awaiting fulfillment.

      Business Response

      Date: 03/20/2024

      Hi, ******!

      Thank you so much for speaking with me on the phone today. I wanted to confirm what I addressed in that phone call as well as your concerns presented in email. I have our team finalizing production which I will have a better update on for you by Friday 3/22. We should be able to complete production and ship in the next few business days, but certainly by the end of next week. You will receive tracking information by email when it ships and we will expedite that shipping if need be, though the automated email may not reflect that service type.

      The email you received on 1/23 was a projection for completion our team made as we got a better handle on these new custom product types, but was a decent bit off so we sincerely apologize for that and the lack of communication to follow. We are very glad to have the opportunity to make it up to you as our team has indeed been hard at work on your custom map to your specifications, which was the first order for this golf course and will surely be an incredible gift, even if received quite a bit later than anticipated.

      Thank you kindly for your patience. We look forward to getting your map delivered to still be the perfect gift!

      Customer Answer

      Date: 03/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *************************
    • Initial Complaint

      Date:03/09/2024

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a laser-engraved map on December 1, 2023 as a Christmas gift for my parents (order #******). After a dozen phone calls and emails went unanswered I received notice I would receive a Christmas card to share and the item would arrive after the holidays. Notification came in late January 2024 that the map would be shipped by February 26 or sooner. The company has not provided an update on shipping, there has been no response to my emails and phone calls (voicemails left) and the item has not arrived. I'm beginning to wonder if I'll ever receive the item ordered. Please require them to publicly disclose that custom orders may take 3 to 4 months to fulfill.

      Business Response

      Date: 03/26/2024

      Hey, *******!

      I just left you a brief voicemail, encouraging a callback to my direct extension listed in my email signature in your most recent email thread with us, in regards to your order here and the time it has taken to complete the custom map. I have it at the utmost urgency for my team to complete and had given them a deadline target of last Friday so they should be wrapping up here soon since they have missed that planned date. We do apologize for the time this has taken as we, too, expected to get these newly listed products completed sooner. As a small business we have a lot to improve on but always make quality a top priority to ensure your final product is well worth the wait, though we don't want anyone to wait long. We provided a 2/26 projection as our best estimate back in January, but have clearly fallen quite shy of that **** and apologize for our lack of follow-up afterwards. Our communications leave a lot to be desired as well and hinges greatly on our ability to predict how long this custom and variable driven work will take.

      We should have a new email with a shipped status and tracking information to you soon in the next week or so but hopefully less given the deadlines we've already missed and the urgency I've added to your order. We very much look forward to you getting to give this wonderfully thoughtful gift to your father and thank you immensely for your patience.

      Customer Answer

      Date: 03/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      While I can appreciate the call back (the first returned phone call in 4 months) and email (the second email in 4 months) the company still cannot commit to a shipping date for the item. In an earlier email they committed to February 26, 2024 shipping date. Then in this email they mention a deadline of last Friday, March 22, 2024. My complaint is valid and needs to be on the site to warn other consumers that they can expect 4 to 6 months with little or no communication from the company. They accepted full payment for the item on 12/1/2023 and still cannot give me a date for which I can expect to receive the item. I'm still not convinced I have not been scammed.

      Regards,

      ***********************

      Business Response

      Date: 04/05/2024

      Hey, *******

      I just left you another voicemail hoping to catch you on the phone to address any further concerns more directly and get you a better commitment for the shipment of your map. Our craftsman has hands on your map now and is trying to get shipment today, but Monday 4/8 is going to be a better commitment that we would like to provide. Please expect an email with tracking info by Monday and feel free to give me a call if you have any questions or concerns.

      We apologize that we couldn't provide anything more solid before this point. Providing pinpoint projections is the single most difficult thing for our team with this custom work, but we understand the massive value of such communications and are working diligently to improve our ability to do so.

      Thank you kindly for your continued patience. We look forward to you receiving your map and seeing the fruits of your patience as well as our hard work first hand!
    • Initial Complaint

      Date:03/09/2024

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I really shouldn't have to say anythingother than this is one of the most disappointing onlinepurchasing experiences I've EVER had. The rest of the content of this review should be understood just from that statement and lookingat the lengthof time that's elapsed since I placed my order, with false updates provided now twice during this five month period. But I'll elaborate anywayto express my displeasure as clear as possible.My complaint is the same as all the others on here, essentially. Placed my order on 10/10/2023 (it was late at night so let's give the benefit of the doubt and say 10/11/2023 for tracking purposes). Called on 11/16/2023, since it had been over a month at that point, to get a status update. Was told orders placed that early would definitely arrive by Christmas but that they were delayed somewhat due to large quantities of orders for a small, family-owned business. Tried to call, email, ******** comment, ******** message, all in December and early January with no response. Christmas came and went, no update, no product, nothing. Finally, after hearing nothing from the company, I filed a dispute with my credit card company on 01/17/2024, thinking the company was simply closed or at least not going to respond. As soon as my CC company reached out to them, I received several automated status updates, tracking number, and a custom-written email on 01/26/2024. Amazing how that works. I was told in that email that my product was "about to be en route to you should be delivered soon as seen with the tracking number". Well here it is, 03/09/2024, with no product, no further update, and tracking still showing only the label was created. I've seen in other responses they've stated custom maps are taking as long as 60 days to ship now. Guess that copy and paste excuse won't work for me since it's officially now been 100 business days (151 calendar days) since I placed my $1,177.09 order for two custom maps. NEVER USE THIS BUSINESS.

      Business Response

      Date: 03/26/2024

      Hi, *******

      I see that we have since delivered both of your custom maps with tracking information provided to you so hope they have been well received!

      I'm terribly sorry to hear how your experience with us transpired. We have indeed had many custom orders that have taken longer than expected and have been working with all such cases to find appropriate resolutions to the best of our ability. Such custom work is difficult, if not impossible, to put a pin-point date on but we have made arduous efforts to give accurate estimates along the way, though they are at times proven wrong in the name of a quality final product.

      Your order was completed and supposed to ship at the end of January as previous communication suggested, but it seems the dispute on the payment was lost and likely caused us to halt that shipment. You should have received a full refund from your CC company, as we have verified with our payment processor, so please check with them if you have not seen this come through.

      Nonetheless, our company decided to still ship your custom products in good faith as they were made uniquely for you and we wanted to do all we could to make up for your unsatisfactory experience. We hope your maps bring much joy to you and yours despite the undue frustrations along the way and would very much like to hear back from you in our recent attempts to rectify this uncommon situation.

      We thank you for the opportunity to make things right as well as for your initial trust in our small family-owned US business, working hard to improve every aspect of what we do for a brighter future for all!

      Customer Answer

      Date: 04/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Filed BBB complaint on 03/09/2024.  Sportsman's Connection emailed on 03/20/2024 (another 8 business days elapsed since initial BBB complaint filed).  Note that this wasn't in response to my email to Sportsman's Connection requesting an order status update sent on 03/09/2024 but rather the BBB complaint itself, as referenced in the 03/20/2024 response from the business.  So, once again, it took a filed complaint (similar to the credit card dispute filed in January 2024) to get a response from the company.  In this 03/20/2024, Sportsman's Connection references a misunderstanding with their credit card processer in which the funds were strangely returned to me and also retained by their company.  Although I was on the "follow-up list", I was never followed up with until I filed a BBB complaint.  However, they made sure to blame me again for filing the credit card dispute as the primary reason this order went astray.  Mind you, the credit card dispute is the only reason I ever received the first update that stated they were shipping the products immediately in January (which of course never happened).  But, as is a theme with Sportsman's Connection's responses that you have/will see, they always blame me (the customer) for my actions causing them to fail to deliver my products for over 110 business days since they were ordered (with a stated 7-21 business day lead time policy stated on their own website).  In this email, they say the products are shipping under the original *** tracking number, sent back in January 2024, that day (which they did).  The products were delivered by *** on 03/23/2024.


      Amazingly, by some divine intervention, only two business days after the delivery, on 03/26/2024, Sportsman's Connection tried calling me multiple times (while I was working) and emailed.  It's just astounding that this time only 2 business days elapsed once I received my products that they were able to go above and beyond to reach out.  The reason?  They wanted money now.  For over 110 business days I couldn't make contact with anyone at the company without it taking weeks, months, credit card disputes, and BBB complaints to get their attention.  Now suddenly all of their woes were resolved with the immense amount of orders they had in their backlog that delayed communications and they were able to reach right back out to ask to collect money on THE WORST EXPERIENCE WITH A COMPANY IN MY ENTIRE EXISTANCE.  In this 03/26/2024 email, Sportsman's Connection states they erred in their previous email on 03/20/2024, that I did, in fact, received the full refund after winning my credit card dispute back in early February and that they actually didn't have any of the funds as they had previously reported.  ******, this strange dispute resolution was what they stated held the order up from late January to late March.  Now, in a matter of four business days (03/20/24 - 03/26/24), they were able to determine that wasn't the case.  But couldn't determine that or get me off the "to do list" for 2 months prior to that.  Again, amazing how it changes when they're looking for money.  They go on to state in the 03/26/2024 email that "in good faith" they shipped my products to me, after realizing they had no payment, but that they fully expected some retribution for their hard work now, despite all the shortfalls in the transaction.  So, based on their own words, they didn't ship these in the spirit of good customer service.  They shipped them with the expectation that I would be a "good person" and would pay them back for the products once I received them rather than holding them for payment prior to shipping.  Again, blaming me (the customer) for the shortcomings and putting the "guilt" on me to payback a hard working, small business, "in good faith".


      My one, and only, response was sent on 03/27/2024.  In this response,  I outlined how unbelievably disappointed, appalled, shocked, and angry I was with this entire fiasco.  There is no other way to describe this transaction and evolution other than "fiasco".  I stated that I, too, am a small business owner and I can only imagine the response I would get for having only a tiny fraction of the delay that I experienced with my customers.  To go a step further, I can only imagine asking them to pay for a service or product that I failed so miserably on.  It's an insult to small businesses around the country and world to use that as an excuse for failing this horribly.  We all make mistakes but leaving your customers in the dark for days, weeks, and months is just unacceptable no matter the size of the business.  I ended by stating that this is the first BBB complaint and credit card dispute (other than a stolen card number event) that I've ever had to file and that if they felt so moved to request payment, I'd let them invoice the amount they felt was appropriate given all of the issues experienced.


      On 04/01/2024, again just three short business days since my response which continues to amaze me, I received a PayPal invoice request for payment in the amount of $932.42 which represents a 20% discount for the shortcomings.  So, for the business that missed the estimated completion time for my product by over 400% from the initial estimate (estimated 21 business days on the top end and delivered more than 110 business later), they felt a 20% discount was the best they could do to resolve the poor customer service I received, the time I spent trying to find out where my product was, the multiple lies and errors on their end, and the lack of communication from Day 1 back in October 2023.  I didn't want to state what I would pay because I wanted to see what they would ask for "IN GOOD FAITH" for all of this.  Now that they've request it, because I am,  in fact, a good person and good small business owner, I will pay their invoice.  But, I will also exercise my First Amendment-protected Right to Free Speech and make sure EVERYONE that I can notify gets all the details of this HORRIFIC experience with a sub-par "company".  ************ had MANY, MULTIPLE opportunities to make this right.  And even in the end, they chose to blame the customer and give a coupon code-level discount to a customer that they treated as a no, never mind from Day 1.  Let me be clear, because I want this to be factual, the product itself is great.  High quality.  I have no complaints about the product itself and I want that to be known to ensure my complain remains fully credible.  This complaint in no way represents the product quality which was excellent.  This complaint is fully lodged at the extremely poor level of customer service associated with ********************** and their lack of appreciation for the people that keep them in business which is THE CUSTOMER.


      At this point, there is NOTHING that Sportsman's Connection can do to "resolve" my complaint.  I will never end this dispute favorably.  Their final act, for me, was the insulting invoice I received after giving them a chance to finally do what was right by the customer.  I hope the ******************** will warn ALL consumers of the terribly dishonorable way this business conducts itself and caution consumers from ever utilizing this business for a product they can purchase elsewhere with MUCH MUCH MUCH less heartache along the way.


      Regards,

      *************************

    • Initial Complaint

      Date:03/04/2024

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter purchased a custom engraved map of my former golf course on December 10th as a Christmas present. As of March 4th not only did I not receive it, we have not any updates in over 6 week regard to when we can expect it to arrive (or even if it is in the queue). The last communication from the vendor was an email dated January 23rd, stating that production time for the map typically ranges (at a minimum) between 10 and 21 days. However, it has now been 60 business days (excluding Christmas and New Year's), and regrettably, I have yet to receive the map. If you call the company, no one will answer. All they have is a recorded message saying that they are a family run **************** who is running behind on delivery. We now have to look to get our money back by disputing the charge with our credit card company. Great idea of a product. Horrible customer experience and avoid at all costs.

      Business Response

      Date: 03/22/2024

      Hi, ****!

      This order has been fully refunded as requested in our direct communication seeing as we were not able to complete it in an acceptable amount of time and had such difficulty in prior communication. We do normally list them as not being refundable once production had begun, due to their custom nature, but are glad to oblige after our discussion.

      I'm very sorry to see how much communication has slipped through between us and that we have let you and your daughter down on the time expected for these custom products to be completed. She truly picked an incredible gift and we were simply inundated very quickly with unique custom orders that we have been working diligently to catch up on. We have had much better success with this recently and have since updated our listed timelines and increased clarification of our listings for the way forward. There are many variables that can make some of these custom commissioned products take longer than others. This is why we listed 7-21 business as a minimum and have since updated this to be as much as 75 days for new designs such as this one given our current backlog and the quality we want to ensure remains in every product.

      Thank you and your daughter for your initial interest. We hope to make the experience up to you in the future!

      Customer Answer

      Date: 03/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      That said, I would pay close attention to them.  My concern that they are not a valid business and this is a *****. 

      Thanks


      Regards,

      *********************


    • Initial Complaint

      Date:03/03/2024

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (#******) with Sportsmans Connection on 11/15/23 for a golf course map of ************* in NC. I still have not received the map. Below is a detailed account of my followup.Prior to 12/14/23 Called numerous times & left voice messages requesting a status.12/14/23 Emailed requesting status. The ** responded via email the same day with a long message stating that the design for my map has not been completed. The map I ordered was not a custom order, it was one of the selections that could be made from their website. They stated that I was the first to order this particular map & that I would be sent the design once completed to approve prior to them producing the map. I was told that they'd send me a 'lovely gift announcement' to provide to the recipient since I most likely would not have the map by Christmas. I responded the same day requesting the gift announcement.12/18/23 Emailed again to follow up on the gift announcement, no response.1/20/24 Emailed for a status.1/23/24 I received an extremely long email response stating that my map is expected to ship the week of 2/5/24. At this point I had not received a design to approve. I was told that the turnaround time was 7-21 business days or a 'little' longer due to the influx of orders.2/2/24 Emailed for status, since order was still in 'awaiting fulfillment' status.2/4/24 Emailed requesting a status.2/12/24 ** emailed that I should see movement soon.2/12/24 Emailed expressing my frustration.2/13/24 I spoke to an actual person who told me that when the map was produced there were ************ would need to approach it from another angle, what does that mean? He could provide no other details.2/14/24 Emailed requesting that my order be cancelled & a full refund issued. No response.2/24/24 Emailed requesting a response to my 2/14/24 email. No response received.3/1/24 Called both the ******* locations just to get the same recorded message that I received back in December.

      Business Response

      Date: 03/20/2024

      Hi, *********!

      Thank you so much for speaking with me on the phone today. I wanted to confirm what I addressed in that phone call as well as your concerns presented in emails. I have our team finalizing production in the next few days to ideally ship by Friday, but certainly by the beginning of next week. Our team is being made aware of the deadline for delivery of 3/28 so that you can bring it with you on your trip the next day to still be the amazing gift it was intended to be. You will receive tracking information by email when it ships and we will expedite that shipping if need be, though the automated email may not reflect that service type.

      The email you received previously provided a projection for completion our team made as we got a better handle on these new custom product types, but was a decent bit off so we sincerely apologize for that and the lack of communication to follow. We are very glad to have the opportunity to make it up to you as our team has indeed been hard at work on your custom map to your specifications, which was the first order for this design and is unique to the other orders we later received as mentioned to you.

      Thank you kindly for your patience. We look forward to getting your map delivered to be a wonderful gift!


      Customer Answer

      Date: 03/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [As long as I receive the product by 3/28/24 I will be satisfied with the business response, otherwise I will not. Id like to ensure receipt of a quality product before I accept the remedy.]

      Regards,

      *****************************
    • Initial Complaint

      Date:02/29/2024

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 13, 2023, I ordered a wooden engraved map from Sportman's Connection online. It was to be a custom-made, unique, yet-to-be-constructed map of the ************. I understood that there would be a significant amount of time to create this item. At some point afterward, and prior to Jan. 4, 2024, the status of my order was changed to 'Awaiting Fulfillment.' Although I had requested an update before this, ********'s eventually sent an email apologizing for the delay (Jan. 4) and noting that there was a crush of orders in anticipation of the Christmas holiday. I was patient. On January 22, 204, I received a 'form' email that reiterated the apology and thanked me for my patience. On January 26, 2024, my order status was changed to 'In Production.' On February 23, 2024, I expressed interest in receiving the item. I received no reply to that email. Today (February 29, 2024) , I requested another update. Still no reply and no indication when this custom item would be shipped and/or received. It's been nearly 5 weeks since my order was marked as 'In Production.' Since then, no communication whatsoever. A reply from Sportsman's with a reasonable expectation of when the item would be shipped/received would be appreciated.

      Customer Answer

      Date: 03/26/2024



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 


      This Complaint has been resolved. I received the item via *** today.

       

      Very Truly Yours,

      *******************************


      Regards,

      *******************************

    • Initial Complaint

      Date:02/26/2024

      Type:Delivery Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/31/23 I ordered a map of Thousand Islands Grindstone and ****** to be made. Order No. ******. I wanted for Christmas. It never came. In Jan. I finally talked to BJ ext. 702. He told me he would look into it and call me back. He never did! The website keeps telling me it is in production. Nobody ever answers the phone and I leave messages but nobody contacts me. I want my map or my money back. I will never order from them again.
    • Initial Complaint

      Date:02/21/2024

      Type:Delivery Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product ordered on November 13, 2023. An engraved golf course map of ************ ********* in ******, **. I did not request a "custom" map, this was one of the options listed on their website which led me to believe that they had them in stock and available. This was ordered as a Christmas gift. Have still not received order. Emails go unanswered. Phone calls go unanswered. I was able to reach someone at one point about a month ago who told me that they had to design my map first which is why it was taking so long. This was not clearly stated when I ordered the product. They also said they were overwhelmed with orders for the holidays. Fine, I understand that. I received an email from them on 1/23 stating that my order was expected to ship the week of 2/5/24 or sooner. Order status is still "awaiting fulfillment" as of today, 2/21/24. I would like the product that I purchased. If they are unable to provide that, then I would like a refund.
    • Initial Complaint

      Date:02/17/2024

      Type:Delivery Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #****** - Order placed 10/7/23 for a map of a lake on ************. I gave them all of the information they required about the lake. I was told I would receive it early December, then in January 2024, then an email to expect it February 3, 2024 - no map. I called February 5, 2024 and spoke to a rep. ** said my order is totally screwed up and needed to speak to a manager and call me back. No call back to date. Every time I call it goes to voicemail. I need someone from Sportsmens Connection to call me so we can talk through it. My name is ************************* ************

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.