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Business Profile

Wood Engraver

Sportsman's Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Engraver.

This business has 1 alert

Important information

  • Customer Complaint:
    The BBB has received complaints from consumers stating they purchased custom-made wooden maps online but have not received them. According to complainants, specifically, the company takes orders and processes credit cards immediately for amounts between approximately $140.00 - $300.00. It allegedly provides estimated shipping time within 7-21 business days. However, complainants state that the company actually ships the product within 30 to 90 days. Some complainants state that they have never received their map and some state that their custom map arrived with spelling errors. Consumers further allege that the company does not offer refunds stating that the product is custom-made. Lastly, complainants tell the BBB that Sportsman's Connection does not typically respond to emails, phone calls or social media messages. 

Complaints

This profile includes complaints for Sportsman's Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sportsman's Connection has 2 locations, listed below.

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    Customer Complaints Summary

    • 340 total complaints in the last 3 years.
    • 222 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a golf course map and paid $230 for the map on Nov 15, 2023 after their Rep advised me my order would be ready before Christmas. I did not receive by the week of Christmas and was advised when I called it would be Dec 29th. Did not arrive and I was then advised it would be mid Jan, did not arrive and was then told it would ship on Feb 13. It did not ship on Feb 13 and I am now advised it will be mid March. I have been told so many lies by this company, the worst being I would have it in time for Christmas. They continued to advertise you could order for Christmas all the way to the end of Nov KNOWING the could not deliver. Absolute fraudulent advertising at best an outright money grabbing at worst. Im not sure at this point if they are even a legitimate company. People need to be aware of their horrible customer service - they have me locked in as they sent a card at Christmas to provide to the gift recipient that their map is on the way. They need to stop the fraudulent advertising and tell customers their order is going to taken over 4 months to receive-

    • Initial Complaint

      Date:02/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for an engraved map on 10/6/2023 and the website stated a 7-21 day turnaround.** 10/23 I was told it would be 2 months. ** 12/7 was told it should ship by 12/15. ** 12/18 was told to expect early Jan. ** 1/3 was told to expect it late ***. ** 1/24 was told it should ship by 2/3. ALL of these updates were provided only after I emailed the company. ** 1/26 the status changed to 'In Production". Since 2/5 I have sent 5+ emails and left voicemail messages (the phone is not monitored or answered) and have recieved NO response. The status still shows in production. It has been 4 months since this company collected my money, the product has not been delivered, and the company just pushes the expected delivery date back further.

    • Initial Complaint

      Date:02/02/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a map of ******** lake for a friend as a gift on December 23rd 2023. It had been in "awaiting fulfillment" status since. I have emailed the business with no response or status updates on order #******. After reviewing the BBB and multiple complaints for the same issues I am seeking a refund for services not furnished. This is not a way to *****************.

      Business Response

      Date: 02/13/2024

      Hello ***********************,

      Our maps are custom made to order. Our website clearly states that the processing time is 7 to 21 business days as a minimum time for production on our FAQ Page. We apologize for the delayed response. we received a high influx of orders and messages this holiday season and as a small, family owned business we are trying to get back to everyone in a timely manner. All orders are being prioritized by the date they were received. We replied to your only email, which was sent to us on January 27, **** asking if we are legitimate business and if it is normal for the order to show status awaiting fulfillment. We did respond on 2/12 and the map was actually shipped the same day and you were sent a tracking number 1ZC302R20303732837. It is due to be delivered on February 16, ****. Our maps are non refundable once the map is in production as it is listed in our FAQ page. Our product page also has this disclosure: * Each map is custom made to order - Please allow 7 to 21 business days minimum for production if an actual photo of you map is shown. Due to popular demand, current ship times are up to 45 days and as much as 60 days for maps that have to be designed (if a representative image is shown). We are working diligently to clear up backorders and improve on new order ship times. Please look to our FAQ page for any further details and policies. Thank you so much for your patience!

      We hope you will be happy with your map and would reconsider removing this complaint. 

      Thank you,

      Sportsman's Connection 

      Customer Answer

      Date: 02/16/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:01/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on September 21, 2023 of a lake map from Sportsman's Connection and was charged $169.95. I emailed multiple times asking for status (once in response to their confirmation email, and once through their website). They finally responded on November 16th that they were backed up, and there would be a delay. I indicated on December 1st that I would like my order cancelled as I needed it by Christmas. They did not respond to me. I contacted them again on December 5th asking for a status of the cancellation, and again, they said they had so many messages that they didn't see it, and the order shipped. I wrote back that I would need to return it as soon as I received it, as I had already ordered a replacement, but did not hear back.On December 27th, I put in an official return request. After hearing nothing, I contacted them again on January 19th asking for a status update on my return request. I still have not received any communication from them, or a refund. I just want my money back and want to give them their product back. They have delayed it so much that I don't think I can go through my credit card company.

      Business Response

      Date: 01/26/2024

      ******,

      We apologize for the delayed response! We have received a high influx of orders and messages this holiday season and as a small, family owned business we are trying to get back to everyone in a timely manner. All of our maps are custom made to order and we were able to fulfill your order within the proper timeline as listed on our website.

      As these are custom made to order products we state in our FAQ section on our website that "For a design that has not been done before, or during high-transaction, gift-giving periods, the wait time is extended depending on the complexity of the map. This is usually listed as a minimum of **** business days but current ship dates are as much as 45 days. Maps that have not yet been designed - typically those with representative images in the product descriptions - are running closer to ***** days to ship, although we are increasing production to greatly improve upon that over the next several weeks. Please keep in mind that these are custom designed and made-to-order art pieces with countless unique factors, so actual production timelines can vary." This is also stated underneath each product listed on our website.

      All of our maps are made to order. We work hard on each design as every order is catered to the customer. Therefore, we cannot accept returns or refund requests once production has begun." While we are very sorry that we missed your previous email during the busy holiday season, we state that our maps are non-refundable. If you have any other questions or concerns, please contact us via email or phone call and we'd be happy to help!

      Best,

      Sportsman's Connection 

    • Initial Complaint

      Date:01/23/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an engraved map of the ************ for my son for Christmas on 11/6/2023, Item is not received nor status updated as of 1/23/24. I spoke to someone at ************ AND ************** on two separate occasions prior to Christmas. This person explained that they were a small family owned business and were inundated with Christmas orders for the larger maps and had to buy three additional machines to keep up with the orders. According to their message, orders placed prior to 11/15/2023 would be received by Christmas. They emailed a "postcard" to print for Christmas. On 1/5/24, I emailed them and received a response that they marked my order as "urgent". I tried to reach out again on 1/19/24 and received an reply form "no-reply@scmaps" email that they are too busy to answer emails. Their phones are no longer manned and calls are being sent to voicemail after a rather lengthy email. The total cost was $469.95 and i did file a dispute with my credit card company on 1/22/24 but am concerned since the original charge was done on 11/9/23..

      Business Response

      Date: 01/26/2024

      We are extremely sorry for the delay in response! We have received an influx of orders and messages this holiday season and as a small, family-owned business we are trying to get back to everyone as quickly as possible. While we said on the phone that we could not guarantee orders placed after 11/15 we were working overtime to get out as many maps as possible. However, we were producing orders in the order in which they were received and our manpower and machinery could not keep up which led to a slight delay. Your order is in the final stages of production and you will be receiving an email with tracking information today. You will see that it is shipped out by end of day Monday at the very latest and will be able to track your order through **** In the meantime, if you have any other questions or concerns please reach out to us via email or phone number so that we can help!

      Best,

      Sportsman's Connection 

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a laser cut map from Sportsmans connection on November 4 just before Christmas. They said they could not get it in time for Christmas and I would have it the first week of January now the order has disappeared from our account. I dont see it anywhere. I have paid for this product, they promised me polyurethane because it was late. Ive been calling writing no one has called me back. I dont have the product and they have my money. They were also supposed to actually ship this to the person that we bought it for a Christmas gift for that I was totally embarrassed about not having it for Christmas , this is the second one I bought from this company first one was delivered. What happened to my order? Why doesnt it appear on my account? I want my money back or I want this map delivered ASAP.

      Business Response

      Date: 01/25/2024

      *******,

      We just emailed you back but also wanted to reach out here to make sure you see our message. I was able to find your order, it looks like you checked out with a different email which is why it wasn't appearing under your account. I resent the invoice so that you had proof of purchase. Additionally, I included some more information on where this product is in our stages. Since you ordered a first order map and all of our maps are custom made to order, our design team is still researching the area and working on the map design to ensure accuracy on our end before we produce the physical product. As soon as we have this map complete, we will email you the tracking information. In the meantime, if you have any questions or concerns please reach out to us via email or phone call and we'll be happy to help!

      Best,

      Sportsman's Connection

      Customer Answer

      Date: 01/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      no invoice was sent to  either my or my wifes email , I need that emailed to me and a way to check status , the link on the original purchase goes nowhere

      Regards,

      *******************************

      Customer Answer

      Date: 02/07/2024

      Package Finally Received everything is OK thanks for getting it done

    • Initial Complaint

      Date:01/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 7, 2023, I placed an order for a custom map of a 9-hole golf course. This was supposed to be a Christmas present for my husband. It is January 19, ****, and my order status STILL says Awaiting Fulfillment. I have called the company's numbers (all listed on their website) several times, left several messages, emailed them three times, and I even posted on their FB page. I have received zero response. I am exceptionally disappointed. I am assuming at this point that it is a scam. I paid over $300 for the map, and my account was charged the very next day. To this point, I have still not heard from anyone with this company, spoken with no one, no return emails, no comment on my FB post. My money has not been refunded, and I still have not received my map, even though the website said it would be shipped in up to 21 business days.

      Business Response

      Date: 01/25/2024

      *******,

      We are extremely sorry for the delayed response! Truthfully we received a high influx of orders and messages this holiday season and as a small, family owned business we are trying to get back to everyone in a timely manner. As stated on our website "For a design that has not been done before, or during high-transaction, gift-giving periods, the wait time is extended depending on the complexity of the map. This is usually listed as a minimum of **** business days but current ship dates are as much as 45 days. Maps that have not yet been designed - typically those with representative images in the product descriptions - are running closer to ***** days to ship, although we are increasing production to greatly improve upon that over the next several weeks. Please keep in mind that these are custom designed and made-to-order art pieces with countless unique factors, so actual production timelines can vary." 

      Since you ordered a custom made golf map, which is a new product, our team is currently researching this course and creating the initial design from scratch before we can produce the physical product. Please note that your order status will remain in "awaiting fulfillment" until we have completed and shipped your order even though our team is still working on the design. Additionally, we recently sent you an email with more information and an estimated ship date. In the meantime, if you have any questions or concerns please reach out to us via email or phone call and we'll be happy to help!

      Best,

      Sportsman's Connection 

    • Initial Complaint

      Date:01/17/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a custom engraved map on November 29th, 2023, of a local lake for my dads birthday for $289.95. To date, I have not received my order. I have also received zero response from multiple emails from both myself and my husband asking for an update on this order. I have also attempted calling multiple times to ask for an update, which is an automated message that ultimately disconnects the call after waiting on hold for approximately 10 minutes. I am feeling very strongly that this business is fraudulent. I am requesting some sort of communication or explanation as to why this is happening. And if the response is not satisfactory, I would like to request a refund.

      Business Response

      Date: 01/25/2024

      Carroline,

      We are extremely sorry for the delayed communication! Truthfully we received a high influx of orders and messages this holiday season and as a small, family owned business we are trying to get back to everyone in a timely manner. All orders are being prioritized by the date they were received. Our team is working hard to get all orders out as fast as possible. I checked on your order and it looks like we shipped it out last week. If you have not received your map yet or have any questions, please reach out to us via email or phone call and we'll be happy to help!

      Best,

      Sportsman's Connection 

    • Initial Complaint

      Date:01/15/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted my order on December 3, 2023 totaling 1 map and $159.95. (order #******, wooden map of Gratiot Lake, 15" x 22", natural finish, no custom message) I received a confirmation email the same day 12/3/23, and an order update the following day 12/4/23 that stated my order was "awaiting fulfillment." Not a single update from the company since then. Nor will they reply to email or phone calls asking for an update on my order. It has now been over a month since I placed my order, and I have yet to receive it. They took my money and I never received what they promised to deliver.

      Business Response

      Date: 01/25/2024

      ****,

      We are extremely sorry for the delayed response! We received a high influx of orders and messages this holiday season and as a small,  family-owned company we are trying to get back to everyone in a timely manner. I checked your order and do see that is was shipped out last week. If you have not received your map or cannot find the email with the tracking information, please reach out to us via email and we'll be happy to help!

      Best,

      Sportsman's Connection 

      Customer Answer

      Date: 01/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      They did FINALLY ship my complete order, however they made 2 spelling errors on the map, so my order is not yet satisfied as complete.  The name of the lake is spelled correctly on my order form and in a couple areas on the map but then not spelled correctly in 2 other areas on the map.  I've requested a remake or a 100% refund via email but I'm not very hopeful they will even respond.  I'm happy to return the map on their dime since it is their mistake.

      Regards,

      ***********************

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this as a Xmas gift Dec 9th, I have repeatedly tried to email and call this company for a status and never get a response. It has been over 30 days with no update nor ability to communicate with this company. I am seeking a refund for this purchase.

      Business Response

      Date: 01/25/2024

      *****,

      Thanks for ordering with us! I checked your order and it looks like you were the first person to order this map in this specific size so our team is currently working on resizing the design before production. On our website we state "For a design that has not been done before, or during high-transaction, gift-giving periods, the wait time is extended depending on the complexity of the map. This is usually listed as a minimum of **** business days but current ship dates are as much as 45 days. Maps that have not yet been designed - typically those with representative images in the product descriptions - are running closer to ***** days to ship, although we are increasing production to greatly improve upon that over the next several weeks. Please keep in mind that these are custom *****************-to-order art pieces with countless unique factors, so actual production timelines can vary." 

      Please note that your order status will remain as "awaiting fulfillment" until your map is complete and shipped out. As soon as it is complete we will email you the tracking information for your order! In the meantime, if you have any questions please reach out to us via phone or email and we'll be happy to help.

      Best,

      Sportsman's Connection 

      Customer Answer

      Date: 01/29/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

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