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Business Profile

Wood Engraver

Sportsman's Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Engraver.

This business has 1 alert

Important information

  • Customer Complaint:
    The BBB has received complaints from consumers stating they purchased custom-made wooden maps online but have not received them. According to complainants, specifically, the company takes orders and processes credit cards immediately for amounts between approximately $140.00 - $300.00. It allegedly provides estimated shipping time within 7-21 business days. However, complainants state that the company actually ships the product within 30 to 90 days. Some complainants state that they have never received their map and some state that their custom map arrived with spelling errors. Consumers further allege that the company does not offer refunds stating that the product is custom-made. Lastly, complainants tell the BBB that Sportsman's Connection does not typically respond to emails, phone calls or social media messages. 

Complaints

This profile includes complaints for Sportsman's Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sportsman's Connection has 2 locations, listed below.

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    Customer Complaints Summary

    • 340 total complaints in the last 3 years.
    • 223 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a lake map from them June 8 2024 for $319.95. Their website said it would be delivered within 3 weeks to 3 months. It is now the end of October. I tried reaching out to them in July, August, and September. Now their website and phone are out of service. They wont answer emails and the phone number just goes to a recording. I assume they are out of business. I have filed a dispute with ****** for a full refund.

    • Initial Complaint

      Date:10/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on 11/3/2023 for a custom engraved wood map of a golf course. I paid $299.95 and I never received the product. After countless attempts to contact the company via email and phone I still have not received my product or refund.

    • Initial Complaint

      Date:10/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction 6/18/2024 for the amount of $314.95 This was an online purchase for a Custom Wood Map of lake in ********** (Almanor)The business provided me a order acknowledgement # (******) on 6/19/2024 which also stated "awaiting fulfillment".I waited for change in status to order and checked periodically. About 8 weeks later I called and left a message. Message did say orders taking up 12 weeks due to high demand. Now when I go to call again (@ 18 week point) the phone has been discontinued, but I do see they are still advertising on "X" platform but not ******** that I can see, which is the link I used to order back in June.Summary: I have not received my order and been unable to reach anybody for weeks / months now. I assume I will lose my $300 and never receive my order. But if there is anything I can do via your group to be a pain to them and let others know this might be a fraudulent company then please do so.

    • Initial Complaint

      Date:10/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased custom golf sign and never received product. Contacted multiple times, behind schedule very busy. Sent videos and mail of product. Then company phone/website went out of business. Seeking full refund.

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom map from Sportsman Connection on 1/4/24 and have yet to receive the map. Their website (**********) is no longer available.

    • Initial Complaint

      Date:10/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a map, paid in full, now the company seems to have disappeared. Cart Items SKU Qty Item Price Item Total Items shipped to XXXX *************, ********, ********, 21047-1602, ************************ (********)(Select your size: 15 x 22", Select your finish:Natural, Add a custom message to the back? (+$30): No, Custom message (must check 'Yes' above):Enter message here. 256 character limit.)WEM550221 1 $159.95 USD $159.95 USD Subtotal:Shipping:Tax:Grand total:Payment method::$159.95 USD $0.00 USD $0.00 USD $159.95 USD Credit Card (via Stripe)Sportsman's Connection ******************

    • Initial Complaint

      Date:10/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed for this custom wood engraved map on May 31. 2024. it's now october 24th, and I've yet to receive the map or even an update on the order. I actually ordered something from them in 2023, while it was a bit more custom, and took about 6-8 weeks, that order was actually fulfilled. At this point, I've called (numbers seems to be disconnected), no reply to my email queries, and their website is down due to maintenance. I've contact *****, my ********** to dispute this charge.

    • Initial Complaint

      Date:10/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 18, 2024 I placed an online order with this vendor for an engraved lake map. They sent an email right after, with an order number. Our credit card was charged for this transaction same day.After about 6 weeks, we hadn't heard anything, so I checked the status online, which was "in process". I tried calling to see if I could get a firm delivery date. Left many messages, emailed many times - no response at all. At one point I went back to their website to check my status - it was down, and never came back up. I called one last time letting them know that by this time (2 1/2 months) with no one responding to me, I wanted to cancel my order and get a refund. Again - NO RESPONSE!

    • Initial Complaint

      Date:10/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I place an order with a sportsman Connection on February 5, 2024 for a golf map and it is now October 23, 2024 and I have not received my map. I have been able to contact the business in the past for a production update but I am no longer able to contact this vendor.

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from this company in May, and I have not received it. I cannot get in touch with the company, and their website is no longer working. I assume they went out if business and stole my money.

    Sportsman's Connection is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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