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Business Profile

Wood Engraver

Sportsman's Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Engraver.

This business has 1 alert

Important information

  • Customer Complaint:
    The BBB has received complaints from consumers stating they purchased custom-made wooden maps online but have not received them. According to complainants, specifically, the company takes orders and processes credit cards immediately for amounts between approximately $140.00 - $300.00. It allegedly provides estimated shipping time within 7-21 business days. However, complainants state that the company actually ships the product within 30 to 90 days. Some complainants state that they have never received their map and some state that their custom map arrived with spelling errors. Consumers further allege that the company does not offer refunds stating that the product is custom-made. Lastly, complainants tell the BBB that Sportsman's Connection does not typically respond to emails, phone calls or social media messages. 

Complaints

This profile includes complaints for Sportsman's Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sportsman's Connection has 2 locations, listed below.

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    Customer Complaints Summary

    • 340 total complaints in the last 3 years.
    • 222 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 06/01/2024 Amount: $719.95 Business committed to provide a customized 3D map of a golf course Nature of the dispute: There has been 0 communication from the business and I have no idea where they are in the process of working on my order, if at all. It has been almost 5 full months since my order/payment.Whether the business tried to resolve the problem: No 0 ********************** advertised on social media.I either want my product ASAP or I want a FULL REFUND ASAP. I have sent multiple emails, placed several calls, and even tried texting. Zero response.

    • Initial Complaint

      Date:10/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last Christmas 2023, my children told me they had contracted with Sportsman's Connection for a wall map of ********************, ****. It was represented that this map would be sent by February 2024.I called in March trying to get information and was told that the map would be sent by July 2024. In July I called and left a message because there was no live person to speak with. Now when I call the number had been disconnected. Sportsman's Connection has been paid for the map, but it has never been paid.

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a customized map from the Sportsman Connection website on November 19, 2023. I paid $422.95 in full on my credit card. I still have not received the map. I have been in touch with the company approximately every 1-2 months, and they assured me that they were backed up, but they were working on my order. Now their website is no longer working and their phone is disconnected. I have sent them MANY e-mails in the last 4 months with no reply. The last time I heard from them was in June of 2024, when they assured me on the phone that they were working on my order. Please help. This map was expensive, and I would at least like my money back if they are not going to fulfill my order.

    • Initial Complaint

      Date:10/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Sportsman Connection on March 10, 2024 for a map, paying $299.95. On June 4th they offered a discount if I would wait another 2 months for the map to be shipped. I was busy so didn't follow up on the offer. But now it is 4 months later and their website is down. Looking at reviews it looks like it has been down at least a month.

    • Initial Complaint

      Date:10/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two maps on Dec. 1, 2023. In April, I received one of the two maps. It's now October 9th, and after multiple attempts at reaching customer service, I have not heard anything since receiving the first map in April. It's been 10 months and I still don't have my 2nd map. At this point, I'd like a refund or at minimum, some kind of update telling me when I can expect my map. I paid over $300 for each map. This is ridiculously pathetic. What kind of business promotes their product on social media during the holidays all while knowing they evidently didn't have the capacity to fulfill the orders they were receiving. They also didn't have the customer service capabilities to reach back out to frustrated customers. This is almost criminal at this point. They took a lot of money from a lot of customers and for all intents and purposes, have put their head in the sand.

    • Initial Complaint

      Date:10/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered map in July via ****. Business sent the wrong map. I informed them immediately. They said they would replace. Since then no communication -- despite multiple attempts on my part. Spent $211.95. They refunded $21.20 for my trouble. KEPT THE REST. STOPPED COMMUNICATING.

    • Initial Complaint

      Date:10/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed December 10, 2023. Order #******. Order never fulfilled, phone and websites are down. I would like a refund.

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom map of ********************* in ******** MA on May 13, 2024. It was $188.97 paid in full. Attempts to find out where my order is go unanswered.

    • Initial Complaint

      Date:10/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was quoted a time to produce the product I ordered (60 days) at the time of purchase on 3/27/2024. I paid $200 for the product in full. Two weeks later I received an email that my product was "In production". After that email, the company has gone completely silent. No response to several emails or phone calls looking for updates.

    • Initial Complaint

      Date:10/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom map on December 7, 2023 from this business. The estimated delivery date was January 2024. The delivery date was extended several times. At first the business responded to correspondence requesting status but they stopped responding in June 2024. The map has not been delivered and the last several attempts to contact the business have gone unanswered. I would like my money back.

    Sportsman's Connection is NOT a BBB Accredited Business.

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