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Business Profile

Health and Wellness

Cubert Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Cubert Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cubert Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cubert Inc

      315 Queen St W Toronto, ON M5V 2A4

    • Cubert Inc

      3422 Old Capitol Trl PMB 17 Wilmington, DE 19808-6124

    • Cubert Inc

      5620 Grace Pl Commerce, CA 90022-4119

    • Cubert Inc

      1007 N Orange St Wilmington, DE 19801-1239

    Customer Complaints Summary

    • 218 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a scale in the spring of 2021. The scale did not function properly, so the company was going to send another one. I kept getting emails saying the shipment date was pushed back month after month. Finally, in September 2021, I just requested a refund. Again, I kept getting email after emails saying they were working on it, but nothing was ever refunded. So, here we are almost a year later, I have no refund and the company keeps saying that they are going to refund, but nothing ever happens.

    • Initial Complaint

      Date:24/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in Sept 2021 and paid with my credit card. I reached out via ******** as instructed by the company for an update in October and again throughout the next 10 months. They always promised I was next on the list for my delivery. I finally gave up this week and now have requested a full refund. They are offering a refund via ******. I did not pay with ****** and I do not have a ****** account. They are offering to put it on someone's else's ****** but that seems wrong. I have requested a refund with a company check and they refuse, again offering only a ****** refund.

    • Initial Complaint

      Date:23/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a scale in November of 2021. The shipping date kept getting pushed out further by months. I was only able to determine this by searching through their website. I waited patiently for 6 months before canceling my order due to lack of communication and not receiving the product. I have emailed numerous times requesting updates on my refund and have been given no timeline or information. I even went as far as to create a PayPal account for them to deposit the money into. Each time I email I get a reply saying they are working on the refund and they don't know when they will be able to process it.
      I paid $89.56 for this scale.
      Order ************* 

    • Initial Complaint

      Date:23/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a scale from fit track in January 2022, never received my item, I reached out to their customer support which advised me orders were running behind and I was given a delivery date of my product of March 04,2022. I still have not received my order or refund I requested, just several emails telling me they will look into it and get back to me, only to get a response of needing my purchase information over and over. It's been almost a year I would like my refund asap. There is no existing number to speak with anyone, only email that send automated response.

    • Initial Complaint

      Date:22/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an order in November 2021 for a product through FitTrack. After an update a few months in that the item would continue to be "delayed", I submitted a refund request in April 2022 and was told it would be processed. I even received an email confirming the refund was processed, but it was not, and I confirmed this through ****** customer service. I followed up with them in July 2022- they reassured me this was still being processed, *** ** ** ******* * **** *** I still have not received any refund. *** ******** *********** ** *** ************ **** *********

    • Initial Complaint

      Date:22/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a scale on 11/26/21 for $67.70
      After I ordered they said it would be delivered in Jan
      It continued to get delayed
      On 5/14/22 they offered a 10% discount.
      I had not received the discount or the scale by 6/2.
      On 6/2 I asked for and was confirmed I would receive a full refund.
      On 8/22/22 I still have not received a refund.

    • Initial Complaint

      Date:22/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 17, 2021, I ordered the Dara scale from Fit Track and as of today, I have not received the scale or a refund. I gave them until January 14, 2022 to make good on their promises. I have sent numerous emails requesting a refund and have received nothing but excuses about a high volume of refunds from them every time I reach out. * **** ***** *** *** ****** ******* ** ** *********  *** * **** ****** **** ******* **** ***** ******* **** **** ** **** **** ******** **** ******

    • Initial Complaint

      Date:21/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/26/21 I placed an online order for a scale for the price of $91.53. It was supposed to be delivered by 1/10/22. I did not receive the product sent them emails inquiring about it. Emails were ignored and they finally responded telling me I'd get the scale around 4/08/22. I responded on 3/10/22 canceling my order and requesting my money back. They responded on 3/17/22 offering me a 10 percent discount. I decline and demanded my money back. They canceled my order on 3/25/22. They did not refund my money and have refused to do so after several more emails back and forth. I sent them another email on 6/07/22 wanting a refund and it was ignored. **** *** * **** *** **** ****** ** ******

    • Initial Complaint

      Date:21/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered in October of 2021 and my delivery date has been pushed back 9 times now. Many people have experienced the same thing, and it's been YEARS without delivery OR refund. They are literally stealing peoples money.

    • Initial Complaint

      Date:21/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a scale from this company in May 2021. Waited very patiently for it to be delivered. Months and months and months go by. Every time I email them they say it will be shipping soon. Finally after a year of waiting I asked for a refund. The scale was never received. They said okay can we have your ****** account because we cannot process your payment by the way you paid because it's been too long. So I sent them all the information needed and still no refund. I just checked with them by email and they said it's not processed yet..... it been well over a month since I asked for a refund. I just want my $73.48 back.

    Cubert Inc is NOT a BBB Accredited Business.

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