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Business Profile

Health and Wellness

Cubert Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Cubert Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cubert Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cubert Inc

      315 Queen St W Toronto, ON M5V 2A4

    • Cubert Inc

      3422 Old Capitol Trl PMB 17 Wilmington, DE 19808-6124

    • Cubert Inc

      5620 Grace Pl Commerce, CA 90022-4119

    • Cubert Inc

      1007 N Orange St Wilmington, DE 19801-1239

    Customer Complaints Summary

    • 218 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a Dara scale on 9/21/21. Order #******. Paid them $63.47 via ******. Kept receiving emails about shipping delays, etc. Canceled my order and requested a refund. I received confirmation that my order had been cancelled and would be refunded on 5/7/22. I contacted them again on 6/13/22 and also 8/9/22 as I have not received the promised refund. They keep telling me that the finance department is behind and to be patient/ I believe this to be unacceptable and think I am being *******. I would like my promised refund.

    • Initial Complaint

      Date:10/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a FitTrack Beebo scale in October of 2021. Kept getting notified shipping timelines were delayed and they also completely removed the product online (assuming it was discontinued). Finally requested a refund be issued in July 2022. They told me it would take 14 business days to issue the refund, it is now August and still no refund. This company is one big ****. They are ******** I want my money. They have no right to hold my money any longer!!! If a refund is not issued by month's end, I will pursue legal action and from other reviews I'm sure we could get a whole group involved in the suit.

    • Initial Complaint

      Date:10/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FitTrack had ads on **. I purchased a scale on 10/04/21 and never received it. I contacted them numerous times and they kept giving new dates for delivery. Now in July 2022 have promised a refund. They keep giving me excuses on why the refund hasn't been processed? I now see tons of complaints on ***** ***** saying the exact same problems I had. I have copies of all my correspondence with them. They're phone number doesn't work so you can only email. ******** should be notified of this **** they're promoting. I spent $97.37 on this scale. I have my purchase order. Please help this isn't right!

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a FitTrack scale on a Black Friday promotion. Estimated delivery was for beginning of 2022. The delivery date kept being pushed back, only knew this because I had to email the company. I requested a refund. They send apologies and say they will issue refund. After multiple emails they continue to not refund and only offer apologies that they are working on it.

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 28th 2021 I purchased a fitTrack scale for $88.69. It is now August 2022 and I still have not received my scale. The company has posted that they are missing a chip that allows them to produce this scale. All the while they are still taking orders and stating you will receive the scale in 7-14 business days. The company has updated their time frame 5-7 times and they keep pushing back the order. They have told me my order will ship in 4-6 weeks and then when I come back in a month they say it will take another 4-6 weeks. When I reached out to cancel they offered me 10% refund to keep the order. Another 2 months goes by and still no refund. They stated their "payment gateway was disabled" and they were unable to give a refund. I now have asked for a full refund which they said would take 7-14 days. it is the 14th day and still i have not gotten my 88 dollars back. * **** * ***** ****** **** ***** ** ** ***** *** ********** ****** *** ***** ************** ** **** ***** * **** *** ********* ******* *** ***** **** ********* *** **** *** * ****** *** *** *** **** ******** *** **** ********* ****** *******

    • Initial Complaint

      Date:08/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered a scale and in less than a year it stopped working. I contacted the company and we did some troubleshooting and it still wasn't working, so they offered me a replacement. Awesome. Well it's now been 9 months and I still don't have the replacement scale. I emailed them multiple times asking when I can be expecting to get it, and every time they just say they're waiting for a shipping label. Then about a month ago I get an email saying it sent and another email with tracking info. They said to give it a couple days before trying to track. Well after a week it still wasn't working. I told them about it and they told me to wait longer and they assured me it was sent. Then two weeks go by and it's still not working, so I emailed them again. This time they say they're waiting on a shipping label. So they literally lied about shipping it and made up tracking info?? ****** ********* ****** How is it taking 9 months to get a shipping label?! This is insane. I paid almost $100 for this scale for what?!

    • Initial Complaint

      Date:06/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed an order for a scale in September 2021 and was informed there were shipping issues. After being told several times the order was "shipping" and then to find out weeks later that there were more delays, I requested a refund in May 2022. I just reached out again and was told for the third time that it's been "escalated to billing" and there's an "issue with their payment gateway" so my refund is delayed. This is an issue with countless people it seems, that we have all been ******* out of money for a product that either didn't exist to begin with, or from a ********** company.

    • Initial Complaint

      Date:05/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the Beebo Family Smart scale on September 23, 2021 from FitTrack for $70.13. The shipping date kept getting pushed back. I was updated with the changes of shipping until April 8th, that is when communication stop. I emailed them in May asking for an updated timeline which they did not provide. On June 21 I requested a refund for the product. They canceled my order and have yet to refund me. At first they said they were waiting on their finance team however it is now August and I have yet to be refunded. I am feeling very taken advantage of and *******. I would like my money back and need your help please. Thank you

    • Initial Complaint

      Date:05/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a scale from fittrack oct 2021. Still didnt have it three months later. Filed for a refund. I still haven't gotten my money back.
      They attempted to refund to ****** and cancelled it. Ive been messaging them since Jan 2022 about this. * **** ***** ** * ***** ****** *******.

      Im owed $68.82

      ***********@*****.com
      ************* *************** ** Oct 14, 2021
      20:51:36
      GMT-07:00
      ******** ******** *** *****@***********
      .Com
      Instructions to
      merchant
      You haven't entered
      any instructions.
      Invoice ID **************** *

      Please help and advise.
      Thank you

    • Initial Complaint

      Date:05/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received the item. Got the run around about tracking. Asked for a refund and got the run around on that. No refund has been received to date.

    Cubert Inc is NOT a BBB Accredited Business.

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