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Business Profile

Health and Wellness

Cubert Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Cubert Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cubert Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cubert Inc

      315 Queen St W Toronto, ON M5V 2A4

    • Cubert Inc

      3422 Old Capitol Trl PMB 17 Wilmington, DE 19808-6124

    • Cubert Inc

      5620 Grace Pl Commerce, CA 90022-4119

    • Cubert Inc

      1007 N Orange St Wilmington, DE 19801-1239

    Customer Complaints Summary

    • 218 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** ** *** **** *********** ** ****** ** *** *****. We purchased their advertised product on Feb 7, 2024. The product synced and worked for 3 months then stopped working as advertised. Countless emails to support have been sent, while their replies are worthless as they want me to wait. ***** ** ********* ** *** ******** **** * ** *** *** **** *** **** *** **** ******** ********* ***** ********* **** *** **** *****. ***** ******* ** *** ******* *** ***** **** ***** **** **** *** ****** ***** ** ******** **********. When the product worked during the 3 months, it worked well. We liked the product during that time, but *** ******** ***** ** ** **** ** ** ***** **** ********

    • Initial Complaint

      Date:09/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Fittrack scale from this company (almost $80 with a discount) in May of 2024. After my purchase I immediately received an email that they were behind production and there would be a 2 week delay. I was never sent an order number. I contacted customer service and was given a bogus number, it never registered in their system. I contacted cs 2-3 more times over the following months. They were polite and seemed to be providing a solution, but it was just to keep me at bay and nothing was ever resolved. They kept saying two more weeks, it’s about to ship, etc. I was given an exact ship date that came and went. Upon further research, I found other people were having this issue even a year ago; never receiving their product OR a refund. They delete negative social media comments. I demanded a refund immediately and was told it would take another week, of course I never got a refund and had to dispute with my bank. This company is stealing people’s money and then using deceiving and unethical customer service tactics to give people the run around. It’s been almost three months and no scale and no refund. **** ****** *** ** ******* ** ******** This is an expensive product too.

    • Initial Complaint

      Date:05/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a dog bed on March 21, 2024. I have not received the bed. Their website has an online chat service and I have chatted with someone on their end every few days since March. They claim the bed is delayed and have been stringing me along with extensions since the end of March. Recently I've asked for a cancellation of my order and refund. Nobody on their end is answering. I paid $199.20 for the bed.

      Store order reference
      gid://************************************************ ***** ********* **********

    • Initial Complaint

      Date:29/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      online order..JUN. 7,2024...Company..CUBERT INC....placed an order for a Dara Fitrack....Which also had a warranty ..The Fitrack was $89.95 and the warranty was $24.95..to this date...July 29,2024 i have not gotten atracking number or my fitrack...Total of $121.22 was paid to them by my ****** account..In double checking in for for any update * ******* **** ***** *** * ******** ****** ** *** ***************** *** ** ***** **** **** *** *** **** ***** *.no items sent and not refund either..From what i have read ..if you contact them you get promises about shipping ..however no one ever calls anyone back..I am probably out of my money *** **** ** ***** *** * **** ** **** **** ** *** **** **** ********** *** ****** ***** **** ********** *** **** **** ** *********** ************ ** ******** *** ** **** ** **** **** **** ********* **** **********

    • Initial Complaint

      Date:23/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,

      On June 24, I placed and cancelled an order for a scale through Hume, a health start-up company. The cancellation was approved, however one month later, I have not received a refund without any explanation despite repeated follow-ups. I would like to receive my refund, and am hoping you might be able to assist in this matter.

      Kind regards,
      ****

    • Initial Complaint

      Date:16/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings,

      I ordered two dog beds from Toby & Ace on approximately 2/20/24.

      I communicated with the company via documented emails on the following dates with the following responses:

      3/1/24 - Beds would ship next week
      3/11/24 Beds would ship end of March
      4/1/24 - Beds would ship mid April
      4/20/24 - Beds would ship end of April
      5/1/24 - Beds would ship second week of May
      5/2/24 - I asked them to take 10% off per week of further delay due to ongoing delays; response was no need as they were confident shipment would take place second week of May
      5/23/24 - Beds would ship first week of June
      6/14/24 - Beds would ship end of June
      6/27/24 - Beds would ship first week of July
      No beds have shipped.

    • Initial Complaint

      Date:13/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FitTrack
      Order ************* 
      Order total
      $96.13

      Order date
      Jun 27
      1 × FitTrack Dara 2.0
      FitTrack Dara 2.0
      $89.95
      Subtotal
      $89.95
      Shipping
      $0.00
      Taxes
      $6.18
      Total
      $96.13
      Haven't received but they've got a first payment already.

    • Initial Complaint

      Date:09/07/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from **** ****** on 6/12/24.

      I received an email on 6/14/24 saying that the shipment would be delayed and I’d be receiving my shipment by 7/4/24.

      They still haven’t shipped my product and I’ve asked for a refund but they aren’t being very cooperative.

      They took my money and haven’t delivered the product that I ordered. They keep pushing the delivery date out so I just want my money back.

      I am asking that you please help me get my $194.65 back from Hume Health.

      Thank you.

    • Initial Complaint

      Date:17/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase online, ***** ***** **** ******** * ***** *** ***** ****** **** **** *********** ** **** ******** ** I reached out to cancel and it has been 30 days I still haven't received a refund. I did reach out a second time and waited a week and still haven't received a refund as promised. I never received the product and I canceled before it was ever shipped.

    • Initial Complaint

      Date:15/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ******* ******* ** ** * ***** I placed an order on 5/13 and have yet to receive smart scale. Customer service responded on June 5th there was an issue with their shipping partner and a new shipment would go out. To date, no shipment has been created. When I reached out again they stated there was another delay and thanked me for my patience. I asked for a full refund and never heard back. ***** *** ******** **** **** ** *** *** ********* ** ******* ******

    Cubert Inc is NOT a BBB Accredited Business.

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