We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health and Wellness

Cubert Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Cubert Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cubert Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cubert Inc

      315 Queen St W Toronto, ON M5V 2A4

    • Cubert Inc

      5620 Grace Pl Commerce, CA 90022-4119

    • Cubert Inc

      1007 N Orange St Wilmington, DE 19801-1239

    • Cubert Inc

      3422 Old Capitol Trl PMB 17 Wilmington, DE 19808-6124

    Customer Complaints Summary

    • 218 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a scale from this company on April 25, 2024. I spent $78.35 on the product, a lower price than usual due to a discount code from an influencer who raved about the product. I heard nothing from the company for three weeks, no shipping info etc. I then reached out to the influence who's code I used to ask if these delays were normal. She was surprised and said she passed my message on to the company and that they would be reaching out soon. No one ever reached out to me. Finally on May 18, 2024 the product was delivered. Upon delivery I unpacked it and stepped on the scale and nothing happened. I tried troubleshooting, contacted customer service, did what they told me to do and they said unfortunately, it must be defective but that they would send me a new scale. On May 20, 2024 they told me my replacement product would be processed at shipped. Since then I have reached out to customer service and have been given excuses as to why there is no update on my order, told that the warehouse is "experiencing unexpected delays", and heard many other reasons why I still don't have a working scale. I asked to cancel the order because I don't believe I am ever going to get a working scale and would like my money back (which has been locked up with them for over 6 weeks). They told me they can't cancel the order because it is already in process (yet there is no confirmation or tracking or anything that I've seen). I have continuously reached out to check in on the status and keep getting more excuses. The initial order number they gave me was ************* and I haven't gotten a new one even though they claim it's in process. ************** * ** *** *** ***** ****** **** *** ******** ** *** ** ***** **** ******** ** ****** ******** ****** ** ***** ****** *** *** ** ******* *** ******** ***** ********* **** **********

    • Initial Complaint

      Date:28/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After multiple attempts to receive a full refund plus return shipping charges from **** ****** ***, I have no choice but to file a BBB complaint and request assistance in resolving this matter. I contacted the company requesting return instructions, within the 30 day return policy. * ************** **** **** *** ***** *** ***** *** ****** * ***** ********** ** *** ** ** **** *** ***** **** * ****** ** ******. When she finally said that **** would accept the return, she told me that I had to pay for the return shipping fee. I replied to her and stated that the **** website advertises Free shipping & returns on all orders. She replied telling me that they were in the process of updating their policy. This particular correspondence (me pointing out their advertisement) was on May 16th. As of todays date, the same exact advertisement is STILL on the website, ***** **** ***** ** **** ********* ********* ** ** ************* **** ** *** ***** ********* ** ***** **** ****. On May 19, I emailed a letter of payment demand, I received a reply stating that someone would check the warehouse to see if the scale was received. I then sent an email proof of delivery, showing that the warehouse did in fact receive my return. On todays date, May 27th, I received an Email stating that the warehouse did not confirm receipt. ** **** ****** * **** **** **** ******* ** **** ********** ** ****** ** ***** ********* ** ** ****** ******* *** *** **** **** **** ***** **** *** ************* *** **** ******** * ******* ** *** ******* **** * *** **** ** **** **** ** *** ********* * **** ***** ** ****** ***** *************** ** **** ** ** ****** ******** ********* *** *********** ** *** **** ******* **** *** ************* ***** ******* ** *** ***** **** ** *** *** ** **** ************** * *** ********* ******* *** *** * **** ** *** **** ** ** *** ***** *****. I paid a total of $224.35 between the scale price and return shipping fee. * **** ******** ** ****** ** ******* ****** ** * ****** ******

    • Initial Complaint

      Date:18/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product, Dara Scale 2.0 from this business with eand it was not delivered until 1.5 months later. During this time, I contacted the business multiple times by phone, their online messaging system, and email. I cancelled my order many times and it was confirmed via email from their support team. They did not cancel my order, charged me for the full item, and eventually sent it to me even though I repeatedly confirmed cancellation and refund request with them. They have not allowed me to return the scale or given me a refund.
      Timeline:
      Ordered 2/29/2024
      Order confirmed 2/29/2024
      Notified the order was on the way 5/8/2924
      Requested updates 3/12/2024, 3/16/2024
      Received email it was on it's way again by support person 3/18/2024
      Requested cancel order and receive refund 3/28/2024 and continued to email them
      The delivered the order 4/19
      Then I began contacting them again every few days to request to return the product.
      **Additionally - they sent me a Dara original scale and I paid for and ordered a 2.0. So after all this, it's the wrong product and not the product pictured in the website.

    • Initial Complaint

      Date:16/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 19 I ordered a FitTrack scale. When I had not received it in April asked for a refund and to cancel my order. When it showed up anyway, I refused it and returned it. That was April 26. They have still not refunded my money.

    • Initial Complaint

      Date:15/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a scale (The Body Pod) directly from them. My order number is ************ It was purchased on 10 April 2024 and it was delivered on 26 April 2024. It was a gifted on 9 May. On the same day, we tried to set up the scale to sync with it's accompanying app to no avail. Emailed the company the same day asking for assistance or a refund as it didn't work straight out of the box. Please note that I made many troubleshooting attempts as I'm a skilled IT support person. After 2 days past with no response, I tried their Live Chat feature. No response. The only way to do a return is through their support email or Live Chat and as mentioned before, no one responds.

    • Initial Complaint

      Date:27/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a fittrack scale based on an ********** recommendation. The scale did not ship in the 3-5 business days claimed on the website. When I tried to cancel the order, I received no response of the cancellation via email, despite multiple email attempts to cancel the order. Fittrack offered a warranty and a discount via email, but they did not reply confirming the cancellation and refund. Currently, they will not process a cancellation or refund because even though there was no tracking information when I inquired Monday, all of a sudden, there is a label made for the product and it is awaiting pick up by a carrier which disallows them to issue a refund.

    • Initial Complaint

      Date:22/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a **** Scale from FitTrack 8/23/2020, along with purchasing the FitCare+ Lifetime warranty. Scale has a plate that is no longer attached. I contacted support 3/22/2024 about the issue. Support said the scale was eligible for replacement 3/28/24 and asked for my mailing address. I responded immediately with the address, within 4 minutes of receiving the email. I have yet to hear back or receive a new scale. I have sent multiple emails, reached out through social media messaging and have never gotten a response and I tried to chat on the FitTrack website and the HumeHealth website (the company they are linked with now). No one ever came onto the chat, though I was well within the posted business hours for response. I want a new scale or a refund of the scale and additional warranty I purchased.

      Customer Answer

      Date: 17/05/2024

      The business responded to me directly and sent a new product.  Thank you.

    • Initial Complaint

      Date:14/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ******** smart scale on January 28th. The product has not shipped, I received a tracking number that has not changed in weeks and now they stopped responding to emails asking for an update. My last email requested a refund ******* * ** ****** ******* *** ******* ****** *** ** **** **** *** ********* ** ******** ******* *** They'll wait until it's past the 30 day refund period, charge me a re-stocking fee *** *** **** **** ******** ** ******  I've received no response. I also tried the company's customer service chat feature and received no response there either. **** ******* ** ******** *******

    • Initial Complaint

      Date:13/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a dog bed on line on November 23, 2023. Received and email on November 28, 2023 letting me know the bed was out of stock and was offered a 30% discount and wait until the end of December 2023 for re-stock and shipment. I sent them an email on December 29, 2023 asking if the bed had shipped yet and when would I be getting my 30% back. The $249 payment was taken the day I ordered. They replied that it would be restocked that week and sent out the next. January 8 I sent an email expressing my frustration with a reply that a follow up had been sent to the billing department for the refund and the bed would be shipped January 20. On January 21 I sent an email as I had not been notified of a shipment and therefore asked for a full refund. I received a reply that said it would be processed within the next 5-10 business days. On February 11 i sent an email requesting my refund be processed immediately. I heard back from them the same day stating they were actively working to expedite my refund and I would receive confirmation once processed. I replied notifiying them I would be contacting you and my credit card company if I did not have my refund by the end of business today. I have received no reply and no refund, therefore I am requesting your assistance in this matter

      Customer Answer

      Date: 11/03/2024

      I have received my refund from this company after many attempts. 

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company said several times there was a delay in shipping. Never did they deliver the item. They asked for my bank account information to issue a refund, for which I denied, ** **** ** ************ **** ** ******* They beat around the bush and never gave me the product or my money back.

    Cubert Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.