Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10,706 total complaints in the last 3 years.
3,386 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had bought some tickets and could not use them. I sold them with Ticketmaster's sell option. After numerous phone calls and emails, it's been over a year and still have not received my money.
Business Response
Date: 06/17/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau.

Thank you for bringing your concerns to our attention. We will contact the customer and settle her payment so Ms. ****** paid.

We sincerely apologize for any inconvenience.

Thank you for the opportunity to respond and address your concerns.

Thanks,
Noel
Consumer Support Team
Customer Answer
Date: 06/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:06/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ticket for $243, believing it to be a fair market price. However, I later discovered that tickets in the same sectionand even in rows closer to the frontwere available for as low as $158.50. This is nearly $90 less than what I paid, amounting to a 37% price difference.This price discrepancy is unacceptable and feels like a deceptive pricing practice. Customers should not be misled into overpaying when significantly cheaper and better seats are available at the same time. I feel scammed and misled, and I am seeking a partial refund to reflect the true value of the ticket I received.I urge the company to take accountability and offer fair compensation.
Business Response
Date: 06/12/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy and Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.
Please refer to our purchase policy, linked below, for additional information:
**************************************************************************************
Thank you for the opportunity to respond and address your concerns.
Sincerely,
**** *.
Consumer Support Team
Initial Complaint
Date:06/12/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/08/2025, I discovered an unauthorized Ticketmaster order totaling $1,013 charged to my account. I did not place this order. I immediately contacted Ticketmaster on 06/08, 06/09, and 06/10. Each time, I received automated replies, and my case was closed twice without investigation or resolution.I responded asking for the case to be reopened, but I have still not received any help or follow-up from Ticketmaster.I am requesting that this unauthorized order be canceled and fully refunded. I am making every effort to resolve this directly, but if I do not receive a resolution soon, I will be forced to file a formal chargeback with my financial institution and escalate this matter further.
Business Response
Date: 06/12/2025
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have processed a full refund for you in the amount of $978.00. You will receive the refund within the next 5-7 business days, going back to your MC used for purchase. I also advise that you change the password associated with your Ticketmaster account. This will insure no one else has access to your account.
Sincerely,
******* *.
Ticketmaster Consumer Support
Customer Answer
Date: 06/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Tyreginesha *****
Initial Complaint
Date:06/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am writing to request a full refund for tickets purchased on Feb 5, 2025, order number [ 29-58442/NCA]. I experienced significant technical issues during the purchase process, which led to duplicate charges. This has been an incredibly frustrating experience for me.Firstly, the Ticketmaster website encountered technical glitches that resulted in my order being processed multiple times without my intention. This not only caused financial strain but also added to my anxiety as I attempted to resolve the issue promptly.Secondly, communicating with Ticketmaster's customer service has been incredibly challenging. The wait times have been excessively long, and when I did connect with a representative, I felt my questions were not adequately addressed. This lack of clear communication has only exacerbated my deepening frustration and ********** a result of these issues, I have been experiencing significant emotional distress, including deep depression and heightened anxiety. This situation has been incredibly disruptive and distressing for me.Given the circumstances outlined above, I kindly request that Ticketmaster processes a full refund for the duplicate charges immediately. I accept nothing less than a complete refund as a resolution to this matter.Please confirm receipt of this request and provide assurance that my refund will be processed promptly.Thank you for your immediate attention to this urgent matter.Sincerely,
Business Response
Date: 06/12/2025
Hello Xiaoyi,

I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. We were able to review your request for a refund for a duplicate charge. Our records show the system only charged you once for order 29-58442/NCA, a secondary order was already canceled on February 5th,2025. At this time only one order is active and charged. If there are any issues locating the funds, please contact your financial institution.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Danika
Consumer Support Team
Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid over $200 on May 14 for a show on July 19 . I am unable to attend this show and I am giving over a 30 day notice and they have had my money since May 14th I did a chat online with them and I called them. It was on the phone over 30 minutes and Ive spent over an hour basically arguing with them over the phone and chat. I just need to be refunded my tickets price. It is not allowing me to resell the tickets either and I just want this to be solved and get a refund on the tickets price on this matter. They claim that some event organizer wont allow them to refund me. But they cant tell me who this is or why they cant. They basically just pushed me off and said they will not refund me and they cannot. I asked for it to be escalated and they said there is no one at all that can help me they basically took my money and are earning interest off of it for over a month now and will not give it back when I need to cancel. This is on my birthday and my kids got me a trip to go out of town so I cannot make it. There should be a way to get my money back. They are sounding like fraud and scam here.
Business Response
Date: 06/11/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
After further review, we have confirmed a full refund has been issued to your order 19-39251/CAR. Please allow5-7 business days for the funds to reflect your original method of payment used.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
**** *.
Consumer Support Team
Customer Answer
Date: 06/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 tickets for an upcoming event and my seats were changed without any notification. I would like the seats that i purchased. I have submitted a screenshot of my tickets at time of purchase. The new seats they have given me are behind a goal at the end of the field and are unacceptable. I have contacted ticketmaster and was told a representative would get back to me within 24 hours but i have yet to hear anything from them. I just want the seats i paid for.
Business Response
Date: 06/12/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Apologies for any inconvenience you may have experienced. We have attempted to contact you directly over the phone. Unfortunately, we are unable to retrieve your original tickets. However, we can assist with a full refund on order #**-**704/ATL if you wish. If you would like to still attend but not keep the new tickets, we can assist with an exchange. If so, please contact our **************** at ************.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
**** *.
Consumer Support Team
Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Ticketmaster account was blocked without warning or explanation shortly before an event I was planning to attend on October 8, 2024. As a result, I was completely unable to access the tickets, which had been purchased through StubHub and delivered via Ticketmasters system.I attempted to contact Ticketmaster multiple times through their customer support channels, but received no helpful response and no clarification as to why my account was locked. I was left with no access to my tickets and no recourse.Ticketmasters failure to provide basic support or even a reason for the account restriction directly prevented me from attending an event I had paid for. This caused a financial loss and extreme frustration.I am requesting a formal explanation for the account block, and compensation or assistance in recovering the value of the tickets that were rendered inaccessible due to Ticketmasters actions.
Business Response
Date: 06/11/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
An agent from our **************** will be contacting you. You're welcome to also reach out to them at ************.
Thank you for the opportunity to respond and address your concerns
Sincerely
******** *.
Consumer Support Team

Customer Answer
Date: 06/11/2025

Complaint: 23455065

I am rejecting this response because: I barely got through to the agent. And after 3 minutes of conversation, the call was interrupted.

Sincerely,

****** ********
Business Response
Date: 06/13/2025
Hello ******,
Thank you for bringing your concerns to our attention. I do apologize that you were not satisfied with the response to your complaint. I reached out to our fraud team to look over your Ticketmaster account and they advised that the account was not frozen. If you like you can contact our fraud department at the following number if you have further questions. ************
Unfortunately, we cannot assist you further with a refund as the purchase was not made with Ticketmaster. You will need to reach out to the point of purchase.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support Team
Customer Answer
Date: 06/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, during the pre-sale of *** in ********, I attempted to purchase 2 tickets. During my first checkout attempt, I clicked the purchase button and I was notified my purchase window expired and directed me to an error page. I returned to the select seats page and attempted to purchase new tickets and every time I made it to the check out page it gave me the same error. I even tried googling the error code and found no answer. I ended up clearing the cache and deleting the cookies for website hoping that would help. A friend ended up securing tickets with my pre-sale code provided by weverse. If I had already purchased tickets, this would not have been possible as "The passcode will allow you to purchase a maximum of 8 tickets and can only be used once per show." was stated on the tour website. So imagine my surprise when I opened my email and find that I was charged for the first set of tickets that I was told it had timed out on. I immediately contacted Ticketmaster support and the chat agent informed me I was not guaranteed a refund because "all sales are final". I wasn't even told that I was sold to until after. I am very disappointed in Ticketmaster's response hiding behind the "we have to contact the event organizers" excuse when it was their ticketing system that failed.
Business Response
Date: 06/11/2025
Hi *****,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
I apologize for the frustrations you encountered when ordering your tickets.
I have provided a refund for order 56-15045/NY7 due to the technical difficulties you experienced. You should see the refund of $444.50 within 5-7 business days to the method of payment you used when purchasing.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******* K
Consumer Support Team

Customer Answer
Date: 06/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate both parties assistance in this matter.

Sincerely,

Amber Laughing
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 3, 2024 I bought four tickets for the Oasis concert at *************** in ********** on August 31, 2025. I bought the tickets because I was planning to go with my friends who were traveling from a different country. However, there is now a travel ban from their country, and they are unable to come to the concert because they are unable to travel to the **. when I bought the tickets, Ticketmaster made it clear that I couldn't resell the tickets outside of their website for a profit, which I accepted. But they also said that I was able to sell the tickets on their website at face value. For the reasons I already explained, my friends aren't able to come, and now I want to sell two of the tickets on the Ticketmaster website, as it was stated when I bought the tickets and as it says in the tickets themselves (the email I got with the tickets). Whenever I try to sell the tickets, I get a message saying I'm unable to sell the tickets on their website. I'm not trying to make a profit! I'm following their rules and their platform rules, but they are not allowing me to sell the tickets I can no longer use. I have called multiple times to try to escalate my issue and they refuse to let me speak to a manager or escalate my issue. I spent $465 on tickets trusting that, in an emergency, I could at least sell the tickets on their trustworthy website that Ticketmaster is supposed to be. This situation is disheartening enough, and on top of everything, I've had to deal with their rudeness over the phone and difficulties that I did not expect to have when buying these tickets. I want a refund of $232 USD for the two tickets I'm trying to sell.
Business Response
Date: 06/11/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We have issued a partial refund on your order in the amount of $230.00. Please allow 5-7 business days for the funds to reflect your original method of payment.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
**** *.
Consumer Support Team
Initial Complaint
Date:06/11/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/26/2025 I purchased 2 ticket for the "Nightcap NSFW Tour with ******* ******* and **** 'Ochocinco' ******* to take place on Satrday July 26, 2025. The cost of the tickets was $243.65. This event has been postponed over 30 days ago, without any rescheduled date.I contacted Ticketmaster requesting a refund as I will be moving out of the area after July 2026 and will not be able to attend this event, but my request was denied.
Business Response
Date: 06/12/2025
Hi *******,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
I apologize for the frustrations you encountered with obtaining a refund for this postponed show.
I have cancelled order 78-35791/NY1. You should see the refund of $243.65 within 5-7 business days to the method of payment you used when purchasing.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******* K
Consumer Support Team

Customer Answer
Date: 06/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****

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Ticketmaster Corp is NOT a BBB Accredited Business.