Reviews

This profile includes reviews for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian

  475 Anton Blvd Costa Mesa, CA 92626

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  Experian

  PO Box 9701 Allen, TX 75013

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  Experian

  535 Anton Blvd #100 Costa Mesa, CA 92626-7199

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  Experian

  PO Box 9532 Allen, TX 75013

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  Experian

  2500 Maitland Center Pkwy Ste 230 Maitland, FL 32751

Review Details

• Review fromCarmela S

  Date: 11/15/2022

  1 star
  Can someone please help me temporary unfreeze my account???I have been trying for 3 weeks trying to reach a live representative but you to no avail. It's apparent Experian no longer have live representatives to speak with. I am extremely disappointed by their service. I sent several emails pleating for assistance, I even requested to speak with a supervisor/manager. The email response sounds like a generic script response. As if Experian has set up automated email response like their phone system. You are writing and speaking to a robot with limited response capabilities. This is truly unfortunate for everyone. I even tried resetting my password, however, that option also doesn't work. Experian says expect a reset email within 15 minutes, it NEVER arrived. Below is one of the emails I received from Experian. I tried it and had others try it. Did not work.Thank you for contacting Experian. For your security, we cannot access, alter or remove information on your credit report over email. The best way to address your concern is to call us between 8am - 7pm CST Mon - Fri. After the greeting, select option 2, then option 1, and lastly option 1 again to speak to a live agent who will be happy to assist you.Thank you,Your Team at Experian BBB can you please help us?Thank you,***************************

• Review fromAssurant Insurance provider

  Date: 11/12/2022

  1 star
  Experian credit company refuses to except or view the police reports related to this falsely reported past due collections and they are all a bunch of BS. My credit score always is below average despite me not having a huge amount of debt. The fact that I pay my bills on time has not reflected at all in the last 6 months. I'm not sure if it's discrimination or designed to hurt me personally but it's something that is unsettling about this company.

• Review fromDawn A

  Date: 11/11/2022

  1 star
  I have had the worst experience in trying to talk to a representative from Experian The automated system has continually disconnected me no matter what number for service I pressed. During every call I asked for a representative and was told by the automated system that was not an option.I logged onto the website and found additional numbers, but alas, the result was the same by each automated system. I finally found a way to issue a fraud alert online, although that was not why I was calling, and was able to send an email and asked for someone from the company to call me. When Experian responded, the email stated that representatives are not able to make outgoing calls.I kept asking in my emails for someone to call me. I was finally given a number and was able to reach a representative from Experian. The security questions that were asked of me had nothing to do with me - I am not sure where these came from as they made no sense to me. The last question asked for my current address or where I had lived previously. I have lived at my current address for ******************************************************* my previous address. However, I did live on one of the streets over 30 years ago but it was not my previous address before my current address. When I asked the representative for clarification about what previous meant, she repeated the question.The representative stated the only way now to check on my account and why a credit company is unable to view my data is through a letter. I have mailed my letter and have paid for a signed receipt, as I do not trust this company to acknowledge the letter or make any changes to my data/account.Needless to say, this has been the worst experience I have had with any of the three credit services. The other credit services were able to help clear this ** in one phone call. With Experian this is my fourth day; now I have to send a letter and still nothing is resolved.

• Review fromCasa S.

  Date: 11/01/2022

  1 star
  EXPERIAN Credit *******************EQUIFAX Credit ****************************** Credit ******************* Up Lifted my Identity off of Documents with out my Authority, Permission, nor my Instructions for approval. ************************** all threw the Stolen Identity reporting by Theft. Identity Transaction are not related to any transactions by me as the Consumer. Consumer have a Right to Privacy. Not honoring Consumers request to block and delete unauthorized information requested by consumer. Ignoring the request from consumers. ETC

• Review fromRuth k.

  Date: 10/31/2022

  1 star
  I have been trying to remove a credit freeze for 2 days. Customer gave me a number to reach a real person. THAT number was not for a real person. I am just being given multiple numbers to the endless phone tree. No person, no real explanation. I need to lift the freeze on my account and their online and voice systems do not process this correctly. It is IMPOSSIBLE to get ahold of a person there to assist. I am sorry I every put a freeze on my records there and fear that I will never get it lifted. What a "crock" of a company. Not helpful at all. Actually more of a detriment to the consumer than an aid. ZERO STARS for customer service.

• Review fromLisa A

  Date: 10/30/2022

  1 star
  Do not attempt to get a "free" credit report from Experian. They will tell you they are charging you $0 and then nefariously sign you up for a recurring monthly fee. It is incredibly difficult to reach customer service in order to get the charge removed, and they will retain your credit card information indefinitely, so you get to constantly worry that they'll sign you up for another "membership" that you didn't ask for.

• Review fromAdam H

  Date: 10/22/2022

  1 star
  Their website is deceiving and intentionally forces you to sign up for their paid service when you want to get a "free" credit report. I didn't catch it because it automatically signed me up with an expired credit card. Complete BS that Experian can get away with this.

• Review fromJonathan O

  Date: 10/19/2022

  1 star
  I have been trying to remove a credit freeze for 2 days. Customer gave me a number to reach a real person. THAT number was not for a real person. I am just being given multiple numbers to the endless phone tree. No person, no real explanation. MY BANK NEEDS MY CREDIT INFO FOR A HOME LOAN!!! Why can't I speak to a human? This is a terrible experience and I will NEVER freeze my credit again. What a nightmare... Zero stars

• Review fromGregory F

  Date: 10/16/2022

  1 star
  I always pay my balance off in full before the due date. My score keeps dropping by 17 points always to 739 once my scores gets to 756. When I look to see what's change it always shows a no new inquiries, no late payments account is pay on time and balances are decreasing NOT increasing. Even my car note as decreased. My score should not be decreasing but increasing.

• Review fromAngela M

  Date: 09/30/2022

  4 stars
  Well so far everything has gone good it's been a learning experience and I've learned a lot about my credit and understanding a little more about my credit thank you Experian