We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Reporting Agencies

Experian

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Reviews

This profile includes reviews for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Experian has 88 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Experian

      475 Anton Blvd Costa Mesa, CA 92626

    • Experian

      PO Box 9701 Allen, TX 75013

    • Experian

      535 Anton Blvd #100 Costa Mesa, CA 92626-7199

    • Experian

      PO Box 9532 Allen, TX 75013

    • Experian

      2500 Maitland Center Pkwy Ste 230 Maitland, FL 32751

    Customer Review Ratings

    1.08

    Average of 386 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Tony Y

      Date: 10/07/2024

      Terrible customer service!********************** won't let a family member in the same household help translate. They only offer Spanish translators. BUT they will allow that family member to submit documents for them. This is no different from a family member from the same household translating.Why should I mail documents to Experian, when in the past we've never received a response, just like trying to talk to a real person? This was sent certified-mail so I know they've received the documents mailed to them. We are lucky there was not a subscription at the time otherwise we've would of been fighting a battle of recovering an account we've had no access to along with any other unfortunate circumstances.Use the free version and never purchase anything.

    • Robert G

      Date: 10/07/2024

      Their automated system froze my account when I told it not to, will not let you talk to a person, and will not let you talk to a person no matter what you do. This company should not have the power over our credit it does. It is borderline criminal.

    • Alysia C

      Date: 10/06/2024

      A joke! Cant even talk to a person, they're taking money from my mother for a free membership.

    • Donica M

      Date: 10/06/2024

      Ive called multiple times to cancel the automatic credit report charge, but THEY KEEP CHARGING ME. I regret ever signing up for any kind of credit reporting service because they WILL NOT cancel the service. They lie and tell me its cancelled over the phone. Every year they charge me, every year I call to cancel the service that I should not be registered for. I do not re-sign up for the service ever.

    • Kelly S

      Date: 10/05/2024

      Calling this business is extremely frustrating and doesnt always work. If you dont mind going in circles or dead ends you should be fine. I hate not being able to talk with a representative Why have a phone option if you require mailing as the only other viable option.

    • Braneisha W

      Date: 10/02/2024

      Ive been trying to cancel my Experian membership for 2 weeks now and it has been the hardest thing to do. It does not let you login but tries to get you to add your card information to be charged for the basic membership that *** already canceled numerous of times. Ive tried calling multiple times to get to a representative and THAT IS HARD TO DO as the automated system says we cant speak to a representative at the moment but to use self service that also does not help cancel the membership. I am now ready to cancel my Experian account but I am unable to do so as I cannot login.

    • Judy G.

      Date: 09/30/2024

      I seen my score drop over a hundred points in three weeks I can't get through the line soon as I enter my social I'm blocked they have added false information to my report even linked a random number I'm getting a lawyer two can play this game

    • LJ B

      Date: 09/27/2024

      Experian is unprofessional they give customers all these phone numbers and you can't speak to a live agent. Companies use this site to check our credit scores and hold customers accountable for their score. How is this fair to the public if we can't speak to an agent. I have been calling for days and all I get is a recorder an automated system that doesn't transfer you to a live agent. I can't get into my account they tell me to call customer care and there is no live agent. The public needs a company with live agents. I can see people have issues with their score and can't get it fixed. And this is what the public has to look forward to an unprofessional company.

    • Lucy S

      Date: 09/27/2024

      It is unacceptable that a company that is supposed to protect our credit information is impossible to reach for customer service when so many people have issues attempting to freeze or add a necessary fraud alert to their ********** takes less than five minutes to do these things with the other two credit bureaus, but I've been stuck in a loop for several days now trying to do so with them, and their "customer service" phone numbers do not lead to real people no matter what you select.

    • Kathy Y

      Date: 09/25/2024

      Zero stars!I could not talk to a person. The entire experience was extremely stressful and not at all helpful. I am still stressed and have nowhere to go for help. The whole thing is frustrating!. Based on this experience, I would never recommend Experion to anyone, and I'm surprised they asked for my opinion. Have they tried their own service? If they had, they would know. I've worked in customer experience and I can tell that they have never conducted a user experience study. I can tell you that they are definitely looking for cost savings for themselves, with absolutely no concern for consumers or customers. It's disappointing. I will be posting the same on every website I can find.

    Experian is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.