Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gone to the **** office to get postcard stamps but they had none and suggested I could use Stamps.com Soo...I opened an account with ********* about mid July 2024, They offered a $5.00 credit and $10.00 monthly credit coupons to try their service. Their system is very complicated and I could not figure out how to print out postcard stamps so I ended up ordering some of Amazon. Sometime later I got a packet from Stamps.com with some sheets that looked like you could print on and use as a stamp but I had moved on so put it aside. It wasn't until October that I realized my credit card was being charged by Stamps.com for ***** in August , September, and October of 2024 for a service I had not signed up for and was never notified that I'd be getting these charges. I felt I'd been scammed and looked into emails from them and found these $10 credit coupons for each of those months. It was another complicated system to try and get their credits- but I thought at least I could get some postage stamps out of this scam. So I downloaded the forms filled them out exactly as indicated and mailed them to Stamps.com address provided. It also required you use a stamps.com stamp or they would not except it. So I finally spent the time on how to actual print a stamp using the $5 credit they originally put on my account and the blank stamp sheets they had sent. The credits never showed up on my account and the forms I had sent them came back to my post box labeled undeliverable - wow another scam. So I did not get the $30 in credits to print off some stamps. So I canceled my account before getting charged again. but in November I did get charged ***** again even after cancelling. I called customer service and complained I was getting charged for a cancelled service and for 3 months prior for a service I did not agree to. They eventually said they would credit my credit card for the November 2024 charge but the other chargers were legit because I had printed stamps for the coupons

  Business Response

  Date: 11/27/2024

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we refunded $19.99 to you as a courtesy, as confirmed on 11/22/24.  We refunded an additional $59.97 on 11/27/24.
  
  We show that an account was activated with us on 7/17/24.  We show that you canceled on 11/17/24.  We are sorry to hear that you had difficulties with our service. Our Free Tech Line is available 6AM to 6PM,Monday through Friday at ************ to address any printing or technical issues our customers may be having. Our Email Support Team is also available to address such issues.  We are sorry that we did not have the opportunity to assist you further with this issue and that you encountered issues receiving the postage credits.  We would be happy to investigate why your mail request was returned; please provide further details on which address you mailed it to.    
  
  We bill at the end of the cycle, which is why you received an additional $19.99 charge.
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We show that an account was fully activated with us on 7/17/24.  We do fully disclose our billing structure and fees prior to creating an account,and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 7/17/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 8/15/24.           
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:11/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I timely canceled my free trial for stamps.com, but was still charged .

  Business Response

  Date: 11/27/2024

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.   We do show that you had more than one account with us and apologize for the misunderstanding on this.
  
  On one of the accounts we show for you (**********), we show it was closed during the 4-Week Trial and was not charged any fees.  We show it was opened on 4/1/23 and closed on 4/30/23.   We do not show it was charged $85.56. 
  
  However, we show a second account had been created: 1001863265.  We show it was created on 4/14/24 and closed on 11/18/24.   We do not show that this second account was closed during the 4-Week Trial Period. 
  
  As a courtesy, we have refunded $85.56 on 11/27/24.  $4.78 was issued as a refund for your remaining purchased postage balance.
  
  Due to the varying needs and requirements of their businesses, many of our customers require multiple accounts. If a customer initiates and completes the registration process for a new, separate account, we cannot assume that they do not need a separate account. Each ********************** account will have its own distinct username and particular date of creation, and distinctive meter number and license.
  
  To create any ********************** account, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions
  
  We do make every effort to thoroughly communicate any necessary information to our customers once they create a ********************** account, including a Welcome Email that provides confirmation of a new account being activated.
  
  When you create a second account, you are required to read and agree to the Terms of Use, indicating that you agree to be billed on a monthly basis as long as your account is open.
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roughly 4 months ago I used stamps.com to mail a package. There was no indication of a monthly fee of any sort. I typically use **** or simple walk in the post office and take care of it there, it's a couple blocks away. There's no reason whatsoever for there to be any sort of monthly service fee, to have the ability of doing the same thing you can do for free. My theory was the site purely profits off postage being bought. They also force you to add money to your account in bulk amounts and don't let you just pay for what you need, like **** does for example.I currently have $8+ stuck in my account, I just found out I've been charged for 3 months of service fees at $19.99, as well as my $8 is stuck in the account. This type of thing might might have been useful in the dot com era. But at this point. I'm 90 percent sure it's entire business strategy is based off these hidden subscriptions. I'm sure it's a pretty good racket and they need to be looked into further. I'll be going to my bank if this isn't resolved shortly.

  Business Response

  Date: 11/26/2024

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we refunded $59.97 to you as a courtesy, as confirmed via email on 11/18/24.  We refunded an additional $2.67 on 11/26/24 and your remaining purchased postage balance of $8.56 was refunded on 11/18/24. 
  
  We show that an account was activated with us on 8/15/24.  We show that you canceled on 11/18/24.  If you encountered an issue with your password reset, this may indicate that the account was already closed at the time. 
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We show that an account was fully activated with us on 8/15/24.  We do fully disclose our billing structure and fees prior to creating an account,and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 8/15/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 9/13/24.         
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up for an account or a subscription with this site, however they charged me $21.19 on Oct. 16th (which I didn't catch at the time), but did catch them charging me again on Nov. 16th $21.19, I realized this on Nov. 17th and went to their website and was able to reset a password even though I had never signed up for an account. They had my full address and debit card information. I promptly then closed the account, and received confirmation from them it was closed and canceled, but not long after (less than 2 hours) they charged me again $1.41, this is fraud. I want them to stop charging me and refund me.

  Business Response

  Date: 11/26/2024

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we refunded $43.79 to you as a courtesy. 
  
  We show that an account was activated with us on 9/16/24.  We show that you canceled on 11/17/24.  $1.41 is the final prorated fee for the cycle of November 16, 2024 to November 18, 2024.  As the Terms state, we charge at the end of the cycle.  We apologize for the confusion on this.
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We show that an account was fully activated with us on 9/16/24.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 9/16/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 10/15/24.       
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:11/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged monthly $21.24 by STAMPS.com for 1 year and 7 months for a total of $395. I never signed up. I have no idea how they got my credit card number. I went on their website last week and thought I cancelled. I see that they continue to charge me. Now, when I try to log in and ask to reset my password, I receive a message that "We were unable to process your password reset request." Stamps.com is a scam. And they make it impossible to cancel!

  Business Response

  Date: 11/25/2024

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we refunded $250.00 to you as a courtesy. 
  
  We show that an account was activated with us on 1/18/21.  We show that you canceled on 11/7/24.  If you encountered an issue with your password reset, this may indicate that the account was already closed at the time. 
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We show that an account was fully activated with us on 1/18/21.  We do fully disclose our billing structure and fees prior to creating an account,and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 1/18/21.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 2/16/21.       
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:11/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an account to do some easy postage and prepaid for it. Months later, while doing a more careful review of my credit card statements, discovered I was being charged $21.24 per month for services I never authorized nor consented to. Apparently just making an account is taken as such. The charges went back six months for a total of $127.44. When I discovered the recurring charges, I naturally moved to cancel them as I was not using the service and discovered the only way to do so is to just close my account altogether...so I did. Now I discover that they are charging me a fee of $20.42 just to CLOSE my account, minus the remaining balance of $8.08 I had for postage for a total charge of $12.34. This behavior is completely outrageous and unacceptable. This pending payment needs to be rescinded or refunded, the balance returned, and these monthly payments I did not knowingly consent to refunded.

  Business Response

  Date: 11/12/2024

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. We do consider the fees charged to be valid and appropriate.   However, rest assured that we refunded $139.78 as a courtesy on 11/12/24.  $8.08 was refunded as a separate refund, for the remaining purchased postage. 
  
  We apologize for any confusion on this matter.  $12.34 is the prorated fee for the cycle of October 23, 2024 to November 10, 2024.  As explained and disclosed in our Terms, which all customers must agree to at the end of the cycle, all we charge at the end of the cycle.  The balance of postage is not deducted from that fee, as this is a separate charge/transaction.
  
  We do not charge without consent and customer awareness.  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We show that an account was fully activated with us on 4/23/24.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 4/23/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 5/21/24.    
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. While I still have deep reservations about the business practices of Stamps.com and would like to see them adopt a far more transparency regarding their fee structure and billing practices, I am willing to accept this resolution in the interest of putting this behind me and moving forward.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since November 4th we have been fraudulently charged $12,000 because their system was hacked. We called them multiple times and even emailed them but they stopped replying. On phone the representative told us to change password and we did and next day we woke up to 2000 fake labels created. We have been emailing and calling but no help yet

  Business Response

  Date: 11/11/2024

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Since we do sincerely appreciate customer concerns about fraud and realize that this is a worrisome situation, we can provide you with some steps necessary to address this issue.  We do show that you were working with our representative **** concerning this issue.  What we would recommend for immediate help is to call our
  Trust and Safety team at the number below.Please provide them with your account number: **********. 
  
  *Stamps Trust and Safety Line - ************
  
  If we can help further, please let us know. 
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I was charged $39.99 by this business despite never having interacted with them before--let alone having created an account. I called them today to request a refund and deletion of any of my info from their system, and they asked me for the first 6 and last 4 digits of my CC number..sketchy. I only gave them the last 4, and they said they could not locate an account. They then asked if my expiration date is July 2026 (which it is not)--I assume in the hopes that I would tell them what my expiration date is. Next they asked for my name, which I provided. They said they could not find an account. I said that makes sense, since I never made an account. They said they couldn't refund me without finding an account. I looked them up and saw that numerous people have reported them. I've now reported them to my ***********

  Business Response

  Date: 11/11/2024

  Dear ******,
  Thank you for your inquiry. We apologize for the experience.We appreciate and consider your feedback and take our customers concerns very seriously.  Unfortunately, we were unable to locate your account with the information provided.  If you received a statement from us, please provide the username or Stamps.com account number referenced.  Wed like to help and resolve this issue for you. 
  If possible, please email us the username of the account, or the person's full name, email address, or phone number as registered on the account.   What we would recommend for immediate help is to call our Trust and Safety team at the number below.
  *Stamps Trust and Safety Line - ************
  
  If we can help further, please let us know. 
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an account a while back. There was something advertised about a free digital scale as part of the sign up that I had never actually received. Regardless, I do not remember putting in my credit card information for this. Apparently I unknowingly signed up for a subscription. I have never received any services or products from STAMPS.COM and they never sent any email confirmation of the subscription starting. They billed me for 2 years before I figured out what was going on. My wife and I each thought it was a legit charge as we buy occasionally from ****. We are out $451.77 and never received a single item

  Business Response

  Date: 11/11/2024

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we refunded $200.00 to you as a courtesy on 11/11/24.
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We show that an account was fully activated with us on 11/12/22.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation.   Checking on why you did not receive the scale, we do not show that an order was placed for the promotional scale.  The way the promotion works is that you can order your free scale via the software, enter the promo code,and just pay for shipping and handling.  It is not sent out automatically. 
  
  We take your concerns about accurate information being provided very seriously and please rest assured that we will be reviewing the interaction in question.   We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 11/12/2022.  We always send an activation email when an account is created.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 12/11/22.       
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22518703
  
  I am rejecting this response because I have no record of a welcome or confirmation email as I keep all my internet purchases. Also, your response seems to be a canned response. You claim to have 1 Billion customers.

  Also, all other subscription companies I use send a reminder from time to time that the charges are and that you will be charged again unless you cancel. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 11/27/2024

  Thank you for your feedback, ****.  Our records do show that a Welcome Email was sent to you on 11/12/2022 11:16am PST confirming account activation.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions  We disclose our trial period information at our website and during registration before an account can be created.  We show that a courtesy refund of $200.00 was issued on 11/11/24.  We have issued an additional refund of $251.77 today on 11/27/24.  Customer satisfaction is very important to us. 
  

  Thank you for sharing your perspective. Rest assured that Stamps.com has been licensed by the **** since 1999, and is one of several approved vendors of **** postage. The **** site address below has information on authorized providers. The list does include Stamps.com, which has been approved by the ****:
  
  *************************************************

  Sincerely,

  The Customer Support Team of **********************
  

  Customer Answer

  Date: 12/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In doing our year end accounting, we noticed that Stamps.com has been charging us $20/month since Feb. 2024. We never signed up for this service and have never used this. I called the customer service line and they insisted that we signed up, and said that they would waive this month's (Nov) payment. They also assured me that they would cancel the account, but never confirmed that they would refund the $180 they already charged us. 
   
  I went into our credit card records and turns out they've been charging us since May 2022! I originally thought they owed us $180, but in actuality they've charged us $597.69. Not only did they charge us for a service we never signed up for nor used, but lied to me about how long they've *** charging us!

  Business Response

  Date: 11/11/2024

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we refunded $179.91 to you as a courtesy as confirmed by our representative on 11/4/24.  We have issued an additional courtesy $200.00 to your credit card on 11/11/24.    
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We show that an account was fully activated with us on 2/2/20.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  We take your concerns about accurate information being provided very seriously and please rest assured that we will be reviewing the interaction in question.   We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 2/2/20.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 3/2/20.    
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 11/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********