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Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Poshmark.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Poshmark.com

      203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

    • Poshmark

      305 1008 Homer St Vancouver, BC V6B 2X1

    • Poshmark.com

      203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

    Customer Complaints Summary

    • 2,830 total complaints in the last 3 years.
    • 1,032 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom this may concern,I am writing regarding two transactions sales that were sold items within the past two weeks. I have sold two items on Poshmark app and received 5-star ratings. Both transactions were successful. Seller gave me a positive feedback and then I transferred the funds from the website to my bank. account. However, now my transferred funds have been pending for the past two week (transfer in process) I have been writing Poshmark every single day and waiting for a reply ( no reply) .they dont reply to me about why my funds arent showing in my bank and why it doesnt show complete instead of in process for 2 weeks. I want my money!! At this point they have shut down my account clamining false accusations towards me. No form of communication and any sort of response regarding my issues. I want my money transferred into my account and never want to deal with Poshmark every again. My items have been sold and the buyers have received them yet I have not received my money from the sales. Please HELP! Below, I have attached the sales with the positive ratings.

      Business Response

      Date: 08/22/2022

      Regarding the users transactions, Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. For this reason, we consider the case closed.

    • Initial Complaint

      Date:08/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold a *************************** graded card for $40 on Poshmark. This item was delivered on Monday, August 8th. Poshmarks policy is either the person rates your item shortly after it was delivered and then you receive your funds or they wait until 3 days after the item is delivered and then they release your funds. It is now Monday, August 15th and they still haven't released my funds. I've sent them over 5 messages through there customer support and they literally haven't responded to a single one. I've never felt so frustrated with the lack of professionalism in my entire life.62ebf453b28d0b26eacd7fc5 - Item Number

      Business Response

      Date: 08/21/2022

      Regarding order #**ebf453b28d0b26eacd7fc5, earnings in the amount of $32.00 were released to the user on 08/15/2022. For this reason, we consider the case closed.

    • Initial Complaint

      Date:08/15/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #**d9fc23788e52c2c83999c4. I purchased an Hermes Dogon wallet that was described by the seller as ****************. This wallet was first "authenticated" by an "authenticator" at Poshmark and then released to me. At first receipt of the wallet, it looked perfect so I accepted delivery. Upon opening the coin purse, I noticed that the Hermes stamp was not centered in the coin purse which would NEVER happen in an authentic Hermes wallet. I took the wallet to the Hermes store and was told that the color of the wallet is not even the "Rose ******* color that it was sold to me as, and that the Hermes stamp on the wallet itself is the wrong size and the words are too close together, that the metal "H" on the zipper is uneven in size from side to side and that Clou ******** clasp on the Rose ****** color wallet should be gold, as well as the Rose ****** would never have white stitching. In addition, the stitched leather part of the clasp is cut uneven which would NEVER happen in an authentic Hermes wallet. The wallet is counterfeit. It is a good counterfeit, but it IS counterfeit. I have also flagged other clearly counterfeit items being sold on Poshmark and they are still allowing these items to be listed and sold as authentic. When I messaged the seller of the wallet, she admitted that she just guessed about the color, so the listing of the item was advertised falsely. I have tried to contact Poshmark 3 times with ZERO response. I am attaching pictures of the counterfeit pink wallet and attaching a comparison pictures using an authentic brown Hermes wallet to show the issues.

      Business Response

      Date: 08/22/2022

      Regarding order #**d9fc23788e52c2c83999c4, a Poshmark team member reviewing the case has followed up with the user on 08/22/2022. For this reason, we consider the case closed.

      Customer Answer

      Date: 08/23/2022

       
      Complaint: 17717542

      I am rejecting this response because:

      There is zero resolution.

      They refuse to share their "Professional Hermes Expert Authenticator's" credentials on what certifies them to be an expert on authenticating Hermes". I have pictures that will show exactly what obvious irregularities their Authenticator overlooked, comparing an authentic Hermes Dogon wallet with the counterfeit wallet just purchased from Poshmark side by side. 

      1. The Hermes "stamp" on the inside of the wallet (NOT the coin purse) is not spaced correctly. It is too close together from top to bottom and the " MADE IN FRANCE"  is off center in comparison to the "HERMES PARIS".
      2. The Hermes "stamp" on the inside of the wallet (again, NOT the coin purse) is actually stamped. You can see the indentation of the stamp. ALL Hermes "stamps" are embossed, not an actual stamp. You should never be able to see the a "stamp" indentation into the leather because ****** doesn't actually stamp their name, they emboss it.
      3. The Hermes "stamp" on the inside of the coin purse (NOT the wallet) is not centered at all and it is "stamped" too far to the right of the coin purse. ALL Hermes "stamps" inside the coin purse are perfectly centered.
      4. The metal *** on the zipper should be completely uniform in size from side to side and perfectly formed. The pink counterfeit Dogon sold by Poshmark is not, and the right leg of the *** is smaller than the left.
      5. The clasp hole cut out of leather is cut and sewn unevenly. PICS ARE INCLUDED OF ALL THESE ISSUES. 
      6. The Rose **************** never have white stitching. This wallet was sold as "Rose ******** IT IS NOT THE ROSE POUPRE COLOR. 


      It is for these reasons, I expect a refund regardless of whether or not the money was released to the seller. Their "PROFESSIONAL HERMES EXPERT AUTHENTICATOR" should have noticed these counterfeit red flag issues if they were actually a professional and educated Hermes authenticator. Their "professional Hermes expert authenticator" released a counterfeit item as an authentic one and now are refusing any responsibility. 


      Sincerely,

      *************************************

      Business Response

      Date: 08/27/2022

      Regarding the user's response, a ********************** team member reviewing the case has followed up with the user on 08/23/2022 to clarify that ********************** will re-evaluate the item. The user was provided with a shipping label to send to Poshmark's headquarters for re-evaluation. For this reason, we consider the case closed.

      Customer Answer

      Date: 09/02/2022

       
      Complaint: 17717542

      I am rejecting this response because:
      I sent the wallet back to Poshmark for re-authentication a week ago and there has been no response from Poshmark at all since receiving the wallet. So they have the wallet and I have not received the refund or communication regarding the wallet. Therefore, there has been zero resolution regarding this complaint and I do not consider this case closed. 

      Sincerely,

      *************************************

      Customer Answer

      Date: 09/14/2022

      Better Business Bureau:

      The merchandise was re-evaluated by Poshmark, deemed as counterfeit and I was refunded for complaint ID ********, and find that this resolution is satisfactory to me. Side note, the wallet was counterfeit and people should not have to go to this level to get refunded for their mistake, nor should they even be allowing counterfeit merchandise to be sold. But I do find the resolution satisfactory. 

      Sincerely,

      *************************************

    • Initial Complaint

      Date:08/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased a pair of shoes from poshmark - order 62ed3efbef1a4e449e4afc39 . i ordered a size 7.5 - my usual size. the shoes are almost *2 inches longer* than the size listed. i sent poshmark photos of a measuring tape on the shoe length as well as an image of my foot inside the oversized shoe. whereas most sellers include this detail in their listing title and/or description, it is clear that the seller neglected to say that this was a 7.5 **** size - nor did they provide any measurement info in the listing. i cannot wear these shoes and the fault is on the seller however poshmark is refusing to give me my money back. i just want to send these shoes back and get my money back - a total refund of $156.67.

      Business Response

      Date: 08/20/2022

      Regarding order #**ed3efbef1a4e449e4afc39, the user did not file a formal return case on the Poshmark App. As stated within Poshmarks policy found here (https://poshmark.com/posh_protect) a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified. Poshmark has issued $74.50 in Posh Credit as a one-time courtesy. For this reason, we consider the case closed. 

      Customer Answer

      Date: 08/22/2022

       
      Complaint: 17714741

      I am rejecting this response because: Please see attached response

      Sincerely,

      ***********************************

      Business Response

      Date: 08/25/2022

      Regarding the user's response, it is **********************'s policy to allow the buyer 3 days to inspect the item upon delivery before accepting the order and releasing funds to the seller. Poshmark also offers alternative ways to file a report, such as contacting [email protected] within said timeframe. So long as a return case is filed within the timeframe, the funds will be held as Poshmark's dispute team reviews the case. As the user did not file a formal return case, the funds were released to the seller. For that reason, we consider the case closed.

      Customer Answer

      Date: 08/26/2022

       
      Complaint: 17714741

      I am rejecting this response because:

      This simply is not true. I emailed poshmark at the email above *as soon as I received the item* to let them know that I did not receive what I had paid for.


      Please see the attached screenshot of my email to poshmark with the timestamp. 


      Sincerely,

      ***********************************

    • Initial Complaint

      Date:08/12/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The complaint is against POSHMARK. THE WEBSITE CAN BE FOUND AT poshmark.com.I purchased 2 ***************** High Potency Cellular face cream. The assigned order number is 62f038ae36660eca4fb25d8e. The website platform indicated that items should be shipped within 3-5 business days. After the 3rd day, I have contacted poshmark support and the seller inquiring on shipping date. I have received no answer from the seller. I have received automated responses from poshmark support that simply stated that my message was received. The support system is exceedingly glitchy requesting multiple times the same information to be re-sent. After a week of being ignored by poshmark support and seller, I requested order cancellation. Once again, the glitchy automated support system asked multiple times for the same information and did not recognized that the information was already sent [I even attached a pdf of the order to the message sent to poshmark support, as the platform allowed attachments]. I have just submitted a dispute for the charged amount of $113.62 with my **** of America credit card. This business is highly unresponsive and it is obvious that cannot effectively communicate with its sellers when a problem is signaled by a buyer.

      Business Response

      Date: 08/18/2022

      Regarding order #**f038ae36660eca4fb25d8e, a refund in the amount of $113.** was issued to the user on 08/13/2022. For this reason, we consider the case closed.

    • Initial Complaint

      Date:08/12/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I haven't been reaching out to Poshmark over a week now regarding my direct deposits with no response. I really need my direct deposits. My user name is @***************

      Business Response

      Date: 08/18/2022

      Regarding the user's claim, a ********************** team member reviewing the case has followed up with the user on 08/18/2022. For this reason, we consider the case closed.

      Customer Answer

      Date: 08/18/2022

       
      Complaint: 17708041

      I am rejecting this response because: The problem was not addressed at all. They just said my account is suspended but never helped me with my direct deposits. I really need help with mydirect deposit. I still haven't received after almost 3 weeks. Can yall please deposit my money. Please complete ALL *********** 


      Sincerely,

      **********************

      Business Response

      Date: 08/27/2022

      Regarding the user's response, a ********************** agent followed up with the user on 08/19/2022 to clarify that direct deposits may take up to 5 business days to process according to the banking institute's policy. For that reason, we consider this case closed.

      Customer Answer

      Date: 08/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************

    • Initial Complaint

      Date:08/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poshmark.con continues to email after requesting them to stop on several occasions. Poshmark s predatory practices defy junk filters and spam filters. Please make sure this company has an opt out feature that responds to STOP. I do not want poshmark ever contacting me again.

      Business Response

      Date: 08/18/2022

      Regarding the users claim, Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. For this reason, we consider the case closed.

    • Initial Complaint

      Date:08/10/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I downloaded the Poshmark app to sell some items since I'm going through rough times. So I posted some sunglasses and quickly I had a buyer that was willing to pay me $85 for them. I accepted the offer on the 1st of August 2022 and had them shipped out the next day. The buyer recieved his package on August 5, 2022. Its been a week and I still haven't received my funds. Below there are attachments that show in detail when I was supposed to have received my earnings and dates of the delivery. I would like to receive the full $85 instead of the $68 that I would have received after the fees were taken away due to my distress of really needing that money and time wasted on constantly looking at the app to see if my earnings were released.

      Business Response

      Date: 08/15/2022

      Regarding order #**c927d4fdea1b087192514c, earnings in the amount of $68.00 were released to the user on 08/10/2022. For this reason, we consider the case closed.

    • Initial Complaint

      Date:08/09/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding Poshmark order #: 62e340aff95523e0480bc7f6. This order was set to be delivered on 7/30/22 per **** tracking, and updated to arriving late on 8/3 and has not been updated since. The post office has obviously lost the package and Poshmark refuses to refund the buyer and release my funds until 8/15 (another rep said 8/13 so Im getting misinformation) The buyer has reached out for updates from me, and all I can tell her is that it appears to be lost and that Poshmark is making me with another 6 days before they step in. I am risking getting a horrible review and harming my Poshmark seller status because Poshmark refuses to step in now. The customer placed the order on 7/28 and it was shipped the following day and its been stuck in Tennessee for 11 days. I have included screenshots of the tracking: **********************. I want to make sure this customer is refunded promptly and I receive my funds. This is unacceptable on Poshmarks behalf and they need to begin using a reliable carrier considering the shipping costs they charge both the buyer and seller.

      Business Response

      Date: 08/15/2022

      Regarding order #**e340aff95523e0480bc7f6, a Poshmark team member reviewing the case has followed up with the user on 08/11/2022. For this reason, we consider the case closed.

      Customer Answer

      Date: 08/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a pair of Good American jeans on 7/21/2022. The seller provided the style name and number, both of which I am familiar with and wear from the brand frequently (bought from **************** I bought the pair of jeans and could immediately tell they were inauthentic from the second I took them out of the box. They are made with different materials and feel and fit wrong. Upon further digging online by pulling up the listing on Bloomingdales and comparing it with the tag on the jeans received, the authentic pairs were made in ******, but this pair label said it was made in *****. The materials and ratios used were also different. I immediately alerted Poshmark that they were fake and opened up a dispute. They asked me to upload photos, which I did, as well as included extra photos showing my authentic pairs not being made in *****. Without additional opportunities for conversation, they closed my dispute saying they couldn't prove they were fake. They've told me the only way they'll do anything else is if I PAY for proof from an authorized authenticator.Their return policy has always made me feel comfortable buying on their site. I've never been worried about receiving inauthentic items because I've always had great experiences with their customer service until now. I can't even resell these jeans to recoup my money because I refuse to sell knockoffs. I'm very disappointed and would like to be able to return the item to the seller and receive a refund.(Note: the *first two photos* uploaded are of my AUTHENTIC Good American **** tags so you can clearly see the difference.)

      Business Response

      Date: 08/15/2022

      Regarding order #**c21bf6d74b0f1c251**56f, the Poshmark dispute management team thoroughly investigates every claim and compares the photo proof with the listing and any comments. After further review, Poshmark found that the item is authentic, as the details of the item are consistent with the brands standards. For this reason, we consider the case closed. 

      Customer Answer

      Date: 08/16/2022

       
      Complaint: 17693894

      I am rejecting this response because: Im not sure how youve validated them as authentic when Ive sent pictures showing they were supposed to have been made in Turkey. The pair I received was made in *****. Furthermore, I am holding them in my hands, and it is so obvious they arent real when you really look closely. 

      I have been very accommodating, even offering to send them back to the seller for a refund while covering return shipping on my own. Poshmark has offered me no reasonable solution. 



      Sincerely,

      ***************************

      Business Response

      Date: 08/20/2022

      Regarding the user's response, the ********************** dispute management team has found that there is no reason to believe that the item is inauthentic, as the details of the item are consistent with the brands standards. For this reason, we consider the case closed. 

    Poshmark.com is NOT a BBB Accredited Business.

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