Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,830 total complaints in the last 3 years.
1,033 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received the wrong item. I ordered the glossier bubble wrap cream and I area received a broken and used zit stick. I would like a refund
Business Response
Date: 07/07/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance.
Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/25/25, I purchased a luxury ***** item from a livestream on Poshmark. The seller showed the item stating it was in almost new condition. At no time did the seller disclose the item was a childs item. When I received the item I contacted the seller and Poshmark to let them know it was a childs product and it did not fit and I requested a return. The seller offered a $100 refund to make it better which I declined because it doesnt fit. I have sent at least 20 photos and 10 emails and requested this be escalated and have been ignored. Poshmark has denied my return and suggested I reposh the $800 item so they can make yet another 20% off the same item. Poshmark has sold fake luxury items to me. Their app has become nothing more than a home based gambling site with peddling raffles and wheel spins all of which Poshmark makes 20% off each entry purchased. Yet when luxury buyers spend substantial money and have true issues, their remedy is to resell it so they can make more money. I want to be refunded my $800 as I was sold an item without full disclosure. If you are selling in a luxury market, you should know your products before selling and accepting the amounts of money you are asking. The once trusted selling and buying company has become a disgrace in the pre-loved luxury market. They depend on their users to help keep it safe by asking users to review listings for authenticity of luxury listings. Its a complete and utter disgrace. Many of their top luxury sellers have left the platform due to the reasons of fees, gambling and selling of fake luxury items. As a buyer of luxury items, I will follow their lead.
Business Response
Date: 07/07/2025
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/08/2025

Complaint: 23556594

I am rejecting this response because:
This is a luxury item that was not disclosed as a childs item. In addition, following Poshmarks suggestion to Reposh the item it was flagged as a replica after they noted there were no concerns with the item. If this were an $8.00 shirt yes fit would not be an issue. This is an $800 undisclosed childs item sold as an adult luxury backpack.

Sincerely,

******** ******
Business Response
Date: 07/10/2025
Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have e-mailed Poshmark at least ***** times asking for support. I have sold seven items on their platform. They have a trigger at $2,500.00 items sold where they make you enter your tax information. What I've read is Poshmark has a glitch in their app that gives you an error saying, "you have made an invalid entry." When in fact I've given them the correct information according to my previous filings with the **** I have seven items sitting in limbo that I can't ship until they've verified my tax info. Their system has locked me out. The only answer I have received from Poshmark customer support is check your info and try again. Again, I can't try again, I've been locked out of trying again for almost 3 days now. They have no hotline to speak with a person and it's almost taken them 3 days to respond once. This is unacceptable. I'm going to lose almost 2k in sales because of their horrible system and customer service.
Business Response
Date: 07/03/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/03/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/04/2025

Complaint: 23555071

I am rejecting this response because: The agent i'm speaking with is not resolving my issue. I need to speak with a manager or someone that can reset your systems to allow me to update my tax information. I have seven items I need to ship out immediately and I can't because your system is blocking me from doing so. It's not allowing me to update my tax info and has locked me out.

Sincerely,

******* ******
Business Response
Date: 07/08/2025
Poshmark appreciates you bringing this to our attention. The user's account has been updated successfully and all shipping labels have been issued via email. Any additional questions or concerns can be emailed to our team at ********************************************************.
Regards, Poshmark Client Service
Initial Complaint
Date:07/03/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been a 5-star, top-rated Poshmark Ambassador since March 2017 with $6,765+ in sales and $150 currently pending.I recently sold four **** ************ table books valued at $147+ (not including tax or shipping I originally paid). I offered them to the buyer for $50 with free shipping, leaving me $31.73 in earnings. These books were in excellent to near-new condition, with only minor outer scuffs from storage. Photos of front and back covers were included, and I clearly stated the books were flawless inside, because they ******* always, I disclosed every known flaw. I bubble-wrapped and boxed them immediately upon sale.The buyer opened a case claiming the spines were ripped and a page was torn. That was not the condition I shipped them in. This is either:1. A fraudulent buyer who damaged the books to get a refund 2. They substituted photos of other damaged books to scam the system Poshmark hasnt responded, hasnt paid me, and is allowing buyers to exploit the platforms policies to get free merchandise by falsely reporting damage.Worse, Poshmark asked the buyer for photos of my packaging, as if to suggest Im at fault, despite my 8 year, flawless record as a seller. Books dont rip in transit unless intentionally ************ not accepting damaged items back. Im not taking a loss on products I shipped in confirmed, pristine condition.The only acceptable outcome: Poshmark will need to release my full earnings for this sale. Anything less signals that Poshmark is complicit in enabling fraud and abandoning its Sellers.
Customer Answer
Date: 07/07/2025
Complaint acceptance taken in dictation by BBB *** SS 07/07/2025
This issue has been resolved
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business Name: Poshmark, Inc.Complaint Type: Product Issues Counterfeit Item and Return Denial On June 29, 2025, I purchased what was advertised as a new Daily Drills sweat set on Poshmark for $123.57. The item arrived sealed in branded packaging, but several details indicate it is counterfeit.First, the signature green Daily Drills hang tags were missing. Since the packaging was sealed, the tags could not have been removed without opening it, which raises concerns about authenticity. The material is thinner and lower quality than any authentic item I own, and the logo is misaligned and incorrectly sized. The interior tag says "Made in ***," while all genuine Daily Drills items are made in ******Most concerning is the **# on the label, which traces to "**** ***** ************ according to the FTCs ** Lookup Tool. Authentic Daily Drills items are manufactured by ************** in *****. I contacted Daily Drills directly and shared photos; a brand representative confirmed they do not believe this is an authentic product.Despite this, Poshmark denied my return request. This contradicts their Prohibited Items Policy, which prohibits counterfeit goods, and their Buyer Protection policy, which guarantees refunds for inauthentic items. I submitted evidence through their support system, but no resolution was offered.Resolution Requested: I am requesting a full refund of $123.57, that the seller be reviewed for potential counterfeit activity, and that Poshmark improve enforcement of its own policies to protect buyers.
Business Response
Date: 07/03/2025
Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with order #: 6861ef093d18126820db60fd. Our disputes team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is authentic, as the details of the item are consistent with the brands standards.
We welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. Any further questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/02/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a sale and shipped promptly to buyer. The buyer supposedly did not accept the package and ignored all messages. I never received my payment from Poshmark and all 5 of my emails to Poshmark went unanswered except for auto generated replies telling me someone would be in touch within 24 hours. Its been weeks. I feel I have been scammed. Going to have to go to small claims court.
Business Response
Date: 07/03/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/02/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ttulo de la queja: Producto no recibido y falta de respuesta por parte de Poshmark Descripcin de la queja:El da jueves 26 ******** de 2025, realic la compra de una cmara Nikon a travs de la plataforma Poshmark. Desde entonces, he tenido mltiples inconvenientes con este pedido. ****** comunicarme con la vendedora directamente a travs de la aplicacin, pero nunca obtuve respuesta.Ante la falta de comunicacin, me contact con el soporte tcnico de Poshmark, donde se me indic que esperara hasta el viernes 4 de julio **** obtener novedades. No obstante, el producto aparece marcado como entregado en la aplicacin, aunque yo nunca lo recib. Adems, no se proporcion un nmero de rastreo confiable o verificable que pueda confirmar dicha entrega.Volv a escribir a soporte solicitando una solucin y un seguimiento adecuado del caso, pero no he recibido respuesta hasta el momento. Considero que esta situacin ha escalado a un nivel inaceptable, especialmente porque no se me ha dado ninguna garanta ni se ha mostrado inters en resolver el problema de forma efectiva.Por lo tanto, solicito un reembolso completo, ya que no he recibido el producto por el cual pagu y no se me ha ofrecido ningn tipo de asistencia til por parte del equipo de Poshmark. Espero que mediante esta queja se pueda obtener una solucin adecuada y justa.Empresa implicada: Poshmark Monto pagado: ***** Mtodo de pago: card Fecha de compra: 26 ******** de 2025
Business Response
Date: 07/03/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/03/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item on Poshmark on June 19, 2025. The item was an ***** **** sweatshirt that I was purchasing second hand. When I recieved the item I immediately knew that it was NOT authentic and contacted Poshmark right away to file a complaint and recieve a refund. After posting multiple discrepancies between the authentic version and the one I recieved, they did NOT complete their due dilligance and concluded that the item was authetic and is refusing to refund me. I was told I would have to use a third party authenticator out of my own pocket OR I could resell the item, which would mean I would now be selling fake item to another person.
Business Response
Date: 07/03/2025
Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with order #:68546f94134d3e3ecea179b7. Our disputes team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is authentic, as the details of the item are consistent with the brands standards.

We welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. Any further questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/03/2025

Complaint: 23548719

I am rejecting this response because:
After receiving this exact response from Poshmark and being told that I could resell this item, I reached out to 3 third party authenticators all whom are unable to authenticate this brand, which I communicated to them. I then reached out to the brand themselves and they informed me that the item was in fact counterfeit. I sent Poshmark the correspondence with the brand (attached here) and they told me they couldnt accept this as proof. So first of all, due diligence was not done at all to authenticate this item. Secondly, how am I to trust that they can even authenticate this item when the brand themselves say it is not authentic. What faulty expertise are they using to authenticate any item on their platform and how was the conclusion drawn that this item was authentic. I even sent through a post from their platform on how to spot a fake which this item had every detail of. And lastly, even worse, I was encouraged to sell a counterfeit item on their platform.
Sincerely,

****** ********
Business Response
Date: 07/08/2025
Any additional questions or concerns can be emailed to our team at ********************************************************.
Regards, Poshmark Client Service
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6-16-25 & 6-18-25 I sold two pairs of sneakers on Poshmark in the process of shipping they closed my account without any explanation I contacted Poshmark they said I sold counterfeit items ..I have a digital receipt for one pair and the other pair the receipt was in the box for the buyer which that buyer gave me a 5 star review and satisfied..my items are 100% authentic and I have no clue how Poshmark can take my funds or have the sneakers returned to me ..they have no contact line and they wont respond to me on email my total earning are ****** please help me this is criminal of them .i also added a photo of the digital receipt of one pair of the shoes that were sold and claimed counterfeit
Business Response
Date: 07/03/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/03/2025

Complaint: 23548645

I am rejecting this response because:

Sincerely,

******** ********
above are attachements proving I tried to communicate with them and thats the last email I received from them after contacting them again .so the information about me not contacting them is false
Business Response
Date: 07/08/2025
The photos attached look to be affiliated with ******** and not Poshmark. Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/09/2025

Complaint: 23548645

I am rejecting this response because:the emails of the pictures from **** were showing proof I purchased that pair of sneaker that was sold that was claimed to be counterfeit ,I attatched the sales from Poshmark ..Im not sure what else they want me to provide ? The emails show proof of me contacting them which they claimed I didnt

Sincerely,

******** ********
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Advertisement didnt specify size of purse. I purchased thinking it was the adult size and was sent a mini size.
Business Response
Date: 07/02/2025
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #*****c5ba045bb853307487c, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/02/2025

Complaint: 23547607

I am rejecting this response because:
I did an image search on the cuyana bag that was advertised prior to purchasing. See attached. The image search produced results of then Cuyana celestia bag ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

The image search produced zero images of the cuyana MINI bag, which I did not even know existed. That appears to be for a child. *****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
this is false and deceptive and misleading advertising ad I would not have purchased had the bag been correctly labeled as MINi or had the dimensions included in the details. The postmark ad had neither.
I am familiar with section ***** of the business and professions code and this is a textbook example of false and deceptive advertising and unfair completion under section ***** of the business and professions code as it provides Poshmark and advantage over other sellers such as eBay.
Sincerely,

****** *******
Business Response
Date: 07/07/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email with the following message: "so long as the item was listed correctly at the time of sale, we are not able to offer the option for a return.

We kindly recommend reselling your item in your own Poshmark closet through Reposh. To relist an item in your closet, go to 'My Purchases' > locate the order > select 'Reposh.' If youd like, you can learn more about Posh Protect here:

*******************************************

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/16/2025
Did you receive my rebuttal with the image search of the photo of the purse as advertised on poshmark revealing the medium size as opposed to the mini cuyana celestia that I received? The poshmark advertisement of the photo with no measurements or description that the purse was the mini size was misleading and deceptive in violation of business and professions code ***** and 17500
Business Response
Date: 07/16/2025
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the resolution of this return. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 07/17/2025

Complaint: 23547607

I am rejecting this response because:

Poshmark has advised me to sell the bag. This is not an unacceptable resolution. I see a full reimbursement based on the deceptive advertising that resulted in my purchase. I do not know how to work your database. Please accept this email as my rebuttal. Sincerely, ****** Cardoso

Sincerely,

****** *******
Business Response
Date: 07/17/2025
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #*****c5ba045bb853307487c, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/18/2025

Complaint: 23547607

I am rejecting this response because:

Sincerely,

****** *******

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