Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,830 total complaints in the last 3 years.
1,033 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a $145.00 Lumi Spa facial cleanser device that was defective and immediately requested a return label for a full refund. When I sent the photos, they claimed that they were blurry and requested more to review.I sent them immediately after I received that email, and they responded two days later, saying that the additional pictures requested were not sent on time and therefore the return window expired. I'm never purchasing anything from this site, and I will report them to the Better Business Bureau.
Business Response
Date: 07/02/2025
Poshmark thanks you for bringing this to our attention. Our disputes team takes every claim seriously and conducts a thorough investigation, comparing the photo evidence with the listing and any relevant comments.
Under the Posh Protect Policy, we requested additional photo evidence from the buyer on 6/28 and 6/30 as the original photos provided were not sufficient enough for us to assist properly. Since the buyer did not provide additional photos, the return time expired and the claim was resolved.
Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a pair of ***** shoes on the Poshmark platform. The posting of the shoes had photos of the shoes with all their flaws. Because of their minor flaws I marked the shoes down almost $300. The shoes were sold to me by another Poshmark ambassador seller as new so I marked them as such when reselling. I never wore the shoes. The shoes were sent to Poshmark to which they were then authenticated and sent to the buyer. The buyer opened a claim that the shoes are not new. They provided photos that shows the exact flaws as in the original posting. Poshmark approved the return and told me to put photos that show the flaws. The shoes still have all the tags and original papers that came with the shoes. They allowed the seller to try the shoes out and make a return that is fraudulently stating they are not as described when the posted photos are IDENTICAL to the buyers claims. I wasted my time and money to package these shoes only for Poshmark to allow buyers to treat my items like Im a department store. I have attached both the original photos of the post and the buyers photos saying theyre not as described. Theres no difference other than the buyers hand. Poshmark is creating an unsafe community by going against their own policies that favor dishonest buying practices. These same policies come at a hefty percentage of sales that violate their promises to sellers when using their platform.
Business Response
Date: 07/01/2025
Poshmark thanks you for bringing this to our attention and we apologize for your experience. Our disputes team has thoroughly investigated the case and has found that the item is not as described. For that reason, the return case for order #: 67ab4c9cb142f3c1064fb15f has been approved. For future reference, we recommend that users disclose as much detail and information about the item within the listing description and photos, such as the items condition, measurements, and wear. We kindly ask that any questions or concerns be emailed to our support team at ********************************************************.

Please note that within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. More information on Poshmarks policy can be found here: *********************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/02/2025

Complaint: 23543545

I am rejecting this response because:
The person who copy and pasted the response didnt even take the time to read the complaint
Photos within the listing clearly show everything. The shoes have tags and are new. Poshmark refuses the accept my photos that per their policy, show and support the description of the shoes WITHIN THE LISTING. Yet they promptly accepts the buyers.
They speak of must be authentic yet they already went through the authentication process with Poshmark.
Per their policy Im required to describe the condition of the shoes WITHIN the listing. The listing had photos that 100% support the condition of the shoes.
Per their policy, the buyer is supposed to give evidence that the shoes are not as described. The photos given by the buyer do not show a single difference from the photos WITHIN the listing.
per their policy, Poshmark charges a 20% fee which in part pays for customer service. I have received zero customer service.
All of these items goes against their policies and their ability to charge fees.

Sincerely,

******* *******
Business Response
Date: 07/08/2025
Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/08/2025

Complaint: 23543545

I am rejecting this response because:
The response not only failed to be of any value as it didnt address or provide any sort of resolution, the attempt to dismiss the complaint is rooted in their policies. I have provided a screenshot of what their instructions to follow via email provides. Nothing. Dismissive, unethical and against their own policies.

Sincerely,

******* *******
Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a wallet on Poshmark and it has been lost since 06/20/25. When I contacted Poshmark Support, they told me if there was no additional activity with the location of my package by 06/30- we would move forward with the next steps. I was contacted by *** and told they sent the claim (insurance payment) to the sender as they cant find my package. The Poshmark *** I spoke to, said since there was activity, I now need to wait till 07/14. There was absolutely not activity accept for the sender getting the claim (seller). My package is still lost. I feel mislead and Poshmark is dragging this out when I was promised 06/30 we would move forward. This has been a horrible experience and I will never shop on posh again.
Business Response
Date: 07/01/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/30/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:06/30/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold an item on Poshmark, and it was delivered and accepted by the buyer. According to Poshmarks stated policy, I should have received my earnings within a few business days after delivery and acceptance. However, it has been well beyond that timeframe, and I still have not received my payment.I have submitted a support ticket and attempted to contact Poshmark through their official support channels, but I have not received any response or resolution. The lack of communication and failure to release my funds is unacceptable and has caused financial stress.I am requesting that Poshmark immediately investigate and release the funds owed to me. If this issue is not resolved promptly, I am prepared to escalate further, including seeking legal recourse.
Business Response
Date: 07/01/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.

Regards, Poshmark Client Service

Customer Answer
Date: 07/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also want to know how long it would take it finish up the investigation process?

Sincerely,

********* *******
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number: 6858035b0a5824e5918ce64e POSHMARK IS SCAMMER GALORE! THEY ALLOW *****S TO SCAM AND ROBBED SELLERS I am the seller. On June 22, 2025, a seller bought my popmart big into energy blind box labubu *luck*. I did my usual, and took pictures of the plush charm including its authenticity qr code on the box and on the tag. On the plush itself there is no special code to punch in. There is only a tag and has a popmart qr code. After providing all the information, buyer was pleased and asked me to ship the item. Upon receiving the item, she immediately opened a counterfeit case stating my item is a replica. I immediately provided pictures also proof of purchase (receipt which I purchase directly from the brand). Poshmark didn't even bother to review my proofs, they immediately canceled the order, refunded the buyer, and allowing her to keep the item. I reached out to them numerous times with numerous emails including ********. Finally today, JUNE 30TH, 2025. They replied with the utmost disappointing email. THEY STATED there are reasons that lead them to believe my item is fake due to details that aren't consistent with the brand. Like hello? The item she received was as described exactly like my pictures and listing. I even provided proofs with QR CODES STATING MY ITEM IS AUTHENTIC. HOW MY ITEM BE DEEMED AS A REPLICA WHEN I HAVE PROOFS I PURCHASED DIRECTLY FROM THE BRAND? I NOT ONLY SOLD 1 LABUBU!!! I SOLD NUMEROUS!! NOT ONE SINGLE PERSON THAT PURCHASED PRIOR TO THIS SCAMMER STATED MY ITEM WASN'T AUTHENTIC. DUE TO POSHMARKS FAULTY SYSTEM THEY ALLOW SCAMMERS TO COME AND SCAM PRECIOUS SELLERS THAT SELL FOR A LIVING. IF THERE ARE 0% PROTECTION FOR SELLER ON THIS PLATFORM, WHY ARE THEY CHARGING SELLER 20% FEE? WHY DON'T THEY CHARGE ***** INSTEAD?!?! SO THEY CAN PROTECT THE ***** ALL THEY WANT! THE AUDACITY OF POSHMARK TO DEEMED MY ITEM AS FAKE WHEN I HAVE ALL SORT OF PROOFS IT'S AUTHENTIC.!!
Business Response
Date: 07/01/2025
Poshmark appreciates you bringing this to our attention. Our Disputes team here at Poshmark is fully trained and thoroughly investigates every claim, and all evidence provided from both parties. After further review, our Disputes agent found that the item is not authentic.

As stated in our Terms and Conditions: Poshmark does not support replicas/counterfeit items being sold on our platform as this is against our selling and buying policy, which can be found here:************************************************************ & *************************************************************;

Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/02/2025

Complaint: 23540586

I am rejecting this response because: it clearly shows poshmark staffs aren't fully trained to identify fakes and authentics. I have seen multiple post on here where sellers sold items that were deemed fake when seller provided proof of authenticity. As I mentioned in my listing and title. ******* implemented new tags and engravings onto the rings. All the orders I recently received from ******* all have new tags and engraving on the ring. If you keep implying my item is fake. YOU SHOULD REACH OUT TO POPMART YOURSELF AND VERIFY. INSTEAD OF WRONGFULLY ACCUSED SOMEONE OF SELLING FAKES AND DEEMING THEIR ITEMS AS COUNTERFEIT. LOUSY CRAPPY BUSINESS YOU GUYS ARE RUNNING HERE.

Sincerely,

Princess Tee
Business Response
Date: 07/08/2025
Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/08/2025

Complaint: 23540586

I am rejecting this response because: They don't even reply to messages or want to help their seller out!

Sincerely,

Princess Tee
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 13 2025
Business Response
Date: 07/01/2025
Poshmark thanks you for bringing this to our attention. Our disputes team takes every claim seriously and conducts a thorough investigation, comparing the photo evidence with the listing and any relevant comments.
Under the Posh Protect Policy, we requested additional photo evidence from the buyer as the original photos provided were not sufficient enough for us to assist properly. Since the buyer did not provide additional photos, the return time expired and the claim was resolved.
Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:06/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a pair of pants on Poshmark, buyer failed to asked for measurements and assumed they would fit. She then opened a case stating no measurements provided however most all of poshmarks listings have no measurements nor is there any requirement to list them its up to the buyer to do the research. Poshmark fraudulently approved the case after allowing her to wear the pants for a week. I will not be taking back pants thats a buyer cant afford because she didnt do her research. I will need to be paid on this sale and need Poshmark to abide by the policy. Again , this sale is final and I will need to be paid asap. Ive sent emails and no one has responded in two weeks, the company is very rude and abusive to it users.
Business Response
Date: 07/01/2025
Poshmark thanks you for bringing this to our attention and we apologize for your experience. Our disputes team has thoroughly investigated the case and has found that the item is not as described. For that reason, the return case for order #: 6857ea9acb08cf9c5399cbb8 has been approved. For future reference, we recommend that users disclose as much detail and information about the item within the listing description and photos, such as the items condition, measurements, and wear. We kindly ask that any questions or concerns be emailed to our support team at ********************************************************.

Please note that within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. More information on Poshmarks policy can be found here: *********************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/02/2025

Complaint: 23537255

I am rejecting this response because: its exactly as described and per Poshmarks website measurements are not required its up to the buyer to ask for measurements. In this case since the buyer has remorse i will not be accepting these back and filing a small claims court case to get my funds back. Poshmark cannot just make up the rules. The pants came in several different style lengths and colors. Im not required to post measurements. Nor is Poshmark familiar with the brand and its its various sizing over the course of 15 years theyve been in business. Shame on you for thinking you know the fit and sizing on jeans from years back. Poshmarks fraudulent use of returns has resulted in class action lawsuit and I must say I understand why. You have until tomorrow to release my funds or I file a small claims court case which is what Poshmark social media advises when there is no answer or resolution. See you in court.

Sincerely,

Customer
Business Response
Date: 07/03/2025
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the decision of this claim. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 07/07/2025

Complaint: 23537255

I am rejecting this response because: Poshmark has provided no response or resolution was provided, I was only advised by Poshmark I should take this to small claims court if I want to be paid. Unfortunately their fraudulent practices are only hurting their already damaged reputation judging by the thousands of complaints and abusive tactics they go by. See you in court.

Sincerely,

Customer
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently opened an account on ********************** as I have been a reseller for over 20 years and I have sold hundreds of items on other platforms and I have never had a single complaint and definitely never had a complaint of my items smelling like smoke. Several items were sent out that same day and not one other person made the same claim. Recently I sold an item and the buyer claims that the item smells like smoke. I do not smoke because I am very allergic to it and I live alone so there's no chance my items would smell like smoke plus it was freshly laundered right before sending. My problem is with the way Poshmark handled it because I was not asked any questions and how can I be responsible for the way she thinks an item smells and resellers knows that a lot of times people use that claim when they have no other option to return. I am upset because I sold an item that is in brand new condition and she actually lied. So the sellers have no protection under Poshmark? I would think if you were doing your investigation you would have also asked me questions to get my version of the story. I have the buyer sending me messages being rude saying that the postal services must have drove through the fires. I have no idea what happens to the package once it's picked up. I did a general surge to see how other platforms handle this and they handle it much different than just taking one person's word. I don't know how you doing investigation by speaking to one person.
Business Response
Date: 06/30/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/30/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:06/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I was issued a check for roughly about $48.00. I would rather have credit to my account I wrote ******************** 2 and they have not written me yet. This is very Time sensitive because I have the check and I dont want to cash would like to redeem on app instead of with check. Please assist
Business Response
Date: 07/01/2025
Poshmark appreciates you bringing this to our attention. A team member is currently reviewing the users claim and will provide updates via email once a resolution has been reached.

Regards, Poshmark **************
Initial Complaint
Date:06/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased using Poshmark. I returned to sender the merchandise and informed Poshmark. They refuse to respond to my emails and will not refund my money nor give me a merchandise credit. I'm not only out the money but have nothing to show for it.
Business Response
Date: 06/30/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.

Regards, Poshmark Client Service

Customer Answer
Date: 07/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Customer Answer
Date: 07/01/2025

Complaint: 23535090

I am rejecting this response because: I request for my refund back, at the very least please have someone contact me directly from Poshmark.

Sincerely,

******** ******
Business Response
Date: 07/01/2025
Regarding the user's response, cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.

Regards, Poshmark Client Service

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