Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,830 total complaints in the last 3 years.
1,033 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been selling fashion items on Poshmark for ten years. sometimes they don't treat seller right. Lot of times they don't pay well or take too much seller fees without explaining why and what. seller fees are higher than most online stores. i sold last week my timberland boots fur $10 sz mn 11. seller was happy but I'm not. i saw I had a $4.50 credit removed in other in my account which was $ earned at posh I hadn't used off. then I saw last sake I had posh took additional money from my sale for a doll. leave me with only $2 earnings it was supposed be $5. posh never explained the extra money they took . but just removed funds with no explanation like thief. buyer paid a shipping label for 5 lb timberlands but just sent and took additional funds . never explained . they said today after take funds shoes were over 5 lbs. i cakk it theft and very rude. the shoes were big over 5 lbs but they took my money from my sale and took entire I credit I had on file $4.50 with no explanation $ just fire out no explanation i ask see how they calculated it did fraud. to date After rubbing me I still see how and why and charged they never bother to show me a receipt or made up lies. i told them return shoes and my money immed they are dishonest and just dymtike money. they should ask if it's alright I would have said no and I Asked them to return the shoes as I. literally paid more than sake so buyer had shoes paid for by me and I earned nothing but I actually paid additional $8 plus $4.50 credit. they stole with no explanation . i ask posh return shoes to me because it's ludicrous to pay for someone's shoes and be in negative $ with no explanation what a nerve. i want shoes back and trim urself all the fees that they double charged
Business Response
Date: 07/01/2025
Poshmark appreciates you bringing this to our attention. Poshmark's fee structure is transparent: for sales under $15, we charge a flat fee of $2.95. For sales of $15 or more, Poshmark takes a 20% commission. There are no listing fees or account creation fees. The shipping fee is paid by the buyer unless offered a shipping discount by the seller. Sellers are responsible for the shipping cost if they offer a shipping discount and for any overweight shipping label.

Any additional questions or concerns can be emailed to our disputes team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:06/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 26, 2025, around 2 PM, I dropped off a Louis Vuitton Palm Springs monogram mini backpack at ****. It had just sold on Poshmark, and I used their provided shipping label.Hours later, I noticed the shipping wasn't updated on Poshmark, and my account was restricted againthis was odd since it was just reinstated due to a system error. I contacted Poshmark. I also checked **** tracking; it showed no movement. This concerned me, as I usually see scans within 30 minutes.**** advised that initial scans are sometimes missed, with packages only scanned at the destination. While possible, the complete lack of a scan after 24 hours was alarming. I then filed a police report and a missing item claim with ****.Both Poshmark and **** state they see no movement, which is precisely my issue and why I reported it. The package was insured by Poshmark. I need both companies to investigate, potentially by reviewing drop-off footage, to determine what happened to my missing, insured item. The lack of any scan whatsoever demands their immediate attention.
Business Response
Date: 06/30/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/30/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:06/28/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Failed to receive order
Business Response
Date: 06/30/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:06/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been waiting for months to receive my payout from this company, they said it mightve been a glitch in the system but they have yet to fix the hold on my payments, Im very upset because every time I try to contact them they will not respond, Ive been waiting since May 6 Poshmark username is @chs2299 And Ive added the order #s so they will know what orders Im talking about
Business Response
Date: 06/30/2025
Poshmark appreciates you bringing this to our attention. A team member is currently reviewing the users claim and will provide updates via email once a resolution has been reached.

Regards, Poshmark **************
Customer Answer
Date: 07/14/2025
Yes they have directly lied about sending my money to my account and now Im not sure what. To do, they have changed it complete but no money has been sent to my account, they are deliberately stealing from theyre customers
Business Response
Date: 07/14/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.

Regards, Poshmark Client Service

Customer Answer
Date: 07/15/2025

Complaint: 23530971

I am rejecting this response because: there is no way that it went from in process to completed? You mean to tell me that they can go into my account change the status of my payout but not pay me for the items that were sold. Thats wrong and I want to take this to further upon action
Sincerely,

****** *******
Business Response
Date: 07/15/2025
Regarding the user's response, cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.

Regards, Poshmark Client Service

Customer Answer
Date: 07/16/2025

Complaint: 23530971

I am rejecting this response because:
All of a sudden the payment says completed, and I still have yet to receive any type of payment from my sales. It looks to me like they just stole my money

Sincerely,

****** *******
Business Response
Date: 07/16/2025
Regarding the user's response, cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.

Regards, Poshmark **************
Initial Complaint
Date:06/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
POSHMARK States that on June 6, 2025 I requested a trail for closet promotion. They charged my bank *****. I emailed postmark for a week trying to dispute these charges. Finally got an email stating that the charges were for a trail for closet promotion. I explained to them that I never gave them permission or consent for this trail. I never authorized them to put my closet on a trail for something call CLOSET PROMOTION. i feel the postmark is scamming me and many others with this closet promotion. I would like for this to be investigated.
Business Response
Date: 06/30/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/30/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 06/30/2025

Complaint: 23530778

I am rejecting this response because:

Sincerely,

******* *******
Customer Answer
Date: 07/03/2025
Poshmark continues to bill me for closet promotion without proof of my consent. They refuse to address the issue. I sent emails everyday. This is their response. I want them to investigate who gave them permission and proof that they sent me an email confirmation which I never got. they took it upon themselves to put me on a trail stold $70. From my bank account.
Business Response
Date: 07/03/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 0702/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/04/2025

Complaint: 23530778

I am rejecting this response because: My account has not yet been resolved. I emailed ****** THE RESOLUTION SPECILIST. Poshmark support team has not helped resolved the issue. Waiting for response from ******.

Sincerely,

******* *******
Business Response
Date: 07/08/2025
For any additional questions or concerns regarding account status, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark **************
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Poshmark for unjustly canceling a completed and authenticated $500 sale (Order #******e6ef1ef79e216a5b70) golden goose dad sneakers size 42 without proper justification, and refusing to compensate me the $400 in earnings I rightfully deserve as the seller.I sold a pair of Golden Goose sneakers and shipped them to Poshmarks authentication center as required. The shoes were received and authenticated. However, Poshmark then canceled the order due to unverified payment from the buyer. This happened *after* the item was already in Poshmarks possession and approved through their authentication system.I also contacted the buyer directly, and it seems that the payment was made. Yet Poshmark decided to cancel the order and return the item to me without compensating me for the time, effort, and shipping cost I invested to complete this transaction. A mere $25 credit was issued, which does not come close to the damages or the lost opportunity.This is not the first time Poshmark has failed to protect its sellers. I am extremely disappointed by their pattern of negligence and lack of seller accountability.I am demanding that Poshmark issue me the full $400 I was supposed to earn from this sale. I met all requirements, did my part, and deserve to be paid. This business practice is deeply unfair and exploitative.Thank you for reviewing this matter.
Business Response
Date: 07/01/2025
Poshmark appreciates you bringing this to our attention. Upon further review of order #***adb570841b98d4a9e3816, our team has found an issue with the buyer's payment and cancelled the order to protect the seller. Poshmark will send the item back to the user, but cannot offer reimbursement as the sale was not completed and the user will be in possession of their item again.
Any additional questions or concerns can be emailed to our disputes team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:06/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a customer of ******************. They have been repeatedly advertising their "Consignment Bag" way to sell my own things. I would be paired with another seller, I would receive a bag to fill and when the seller sells anything, profits are split with be 50/50. I ordered and received this bag (#UP85KD). I filled it with brand name items, some new with tags. Brands include: Athleta, Lululemon, Sorel, and others. Items worth $300-400. My bag was picked up on June 17, 2025. I had a call from the pick-up driver as well as recording on Ring camera of him picking up. Once bag was picked up, I received (and have copy) an email from Poshmark confirming pick up. Then a few days later the status of the bag changed to delivered, your selling partner will start listing soon. And just few days ago, selling partner cancelled the bag with reason lost in transit. I contacted the seller through the Poshmark app twice, no response at all. At the same time, I contacted Poshmark **************** through web site and the app, 4 separate attempts. I asked Poshmark for the tracking information for the bag, since they arranged transportation and deliver. They have not responded in any way to any of my messages. My bag and the contents were essentially stolen from me somehow and Poshmark is responsible and not responding. Please help me in recouping the funds I lost by losing my items to Poshmark.
Business Response
Date: 06/27/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/27/2025.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 06/28/2025

Complaint: 23526329

I am rejecting this response because: I send messages to Poshmark repeatedly and they never responded. When I opened this claim with BBB, they sent me a response "if you don't receive the bag by July 3rd, let us know". That still does not give me the tracking information or what they have done with my bag. I do not want to close this case until I either have my merchandise back or payment for things lost. They provided shipping, they should provide tracking and insurance for it. I would like to keep BBB case open until this issue is resolved please. Poshmark did not help me on my own.

Sincerely,

*** ******
Business Response
Date: 07/03/2025
Poshmark appreciates you bringing this to our attention. A team member is currently reviewing the users claim and will provide updates via email once a resolution has been reached.

Regards, Poshmark **************
Customer Answer
Date: 07/07/2025

Complaint: 23526329

I am rejecting this response because: I have emailed the business and sent message through the Poshmark app. I have not received any further information about my merchandise, no tracking information, no follow up whatsoever. The merchandise in the bag submitted to Poshmark is valued at $300-400, and the business should respond and bring resolution if they have lost the bag.

Sincerely,

Sue
Business Response
Date: 07/11/2025
A response has been sent to the user via email on multiple occasions.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/14/2025

Complaint: 23526329

I am rejecting this response because: This business has notified me twice and does not respond to emails or questions. They use **** services to deliver the bag/merchandise, so it is traceable. They are providing any tracking information and claiming lost bag/merchandise. Resale value (estimated in sales by Poshmark partners) is $400, so my portion would be 1/2 of that, which is approximately $200. They are offering me $50 credit (to be spent on their site) only. That is not acceptable. They need to send my bag back to me OR provide $200 refund.
Poshmark only responds to me when BBB sends them a message, they are extremely uncooperative and non-responsive business.

Sincerely,

*** ******
Initial Complaint
Date:06/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of ******* ****** sneakers for my son for his birthday never received the sneakers. The post office said they put the key into the parcel,but they didnt put it in my mailbox so they obviously put it in someone elses mailbox. Check with Neighbor check with property management. No one has seen them reached Poshmark several times and they have Yet to respond which they gave me up until today if I still havent received the package and I responded back today hey still havent received package. They have not said a word. I reached out three times today.
Business Response
Date: 06/27/2025
Poshmark appreciates you bringing this to our attention. Upon further review of order #****c58314029296067dffbd, it was recommended a package claim is opened with the shipment provider, requesting further investigation. In order to come to a resolution, Poshmark recommends the user to work directly with the shipping provider and to email any additional documents to ********************************************************.
Any additional questions or concerns can be emailed to our disputes team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 06/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This was sent from me in response to ******** from Poshmark. However, Hello, so since I cannot get past step 4 now what? I just spoke to my property manager again and she said that theres a new mail carrier and that she had the same thing happen to her at the same property. Now this was a gift for my son and this is not being taken seriously by Poshmark.

Sincerely,

****** *******
Initial Complaint
Date:06/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/17/25 I bought a ************* wallet that the seller claimed to be authentic during a live auction show. Upon receiving the wallet on 6/23/25, I noticed that there was no authentication code anywhere on the wallet, and the wallet felt like plastic. When I checked the original listing it showed a picture of an authentication code, but that code belongs to another wallet, not the wallet I received. The wallet I received was a fake. I reported it to Poshmark and submitted all of my photos as evidence showing that there was no code anywhere on the wallet. I contacted the seller as well. Both the seller and Poshmark Refused to issue me a refund regardless of all of the photo evidence I provided to them. When I tried to submit more photographic evidence on the Poshmark app, the app would not let me submit more than four photos. And eventually blocked me from sending any more messages through the app. I am requesting a refund based on the fact that I was sold a fake item that is not an authentic ************* wallet. I have reached out to Poshmark support again, but *** had no luck. I want my refund and a return label to send this back. I also want this seller to be banned from poshmark for selling counterfeit products. The poshmark support claimed the wallet was authentic based on limited photos I was able to provide due to them blocking my ability to send more photos
Business Response
Date: 06/27/2025
Poshmark appreciates you bringing this to our attention. A team member is currently reviewing the users claim and will provide updates via email once a resolution has been reached.
Regards, Poshmark Client Service
Customer Answer
Date: 06/27/2025

Complaint: 23524585

I am rejecting this response because: your support team completed the sale, closed my case, and released funds to the seller despite the evidence showing the wallet is a replica.

Sincerely,

******* ********
Business Response
Date: 07/03/2025
Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with order #: 6851c44660e7be7c9ab4d4c2. Our disputes team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is authentic, as the details of the item are consistent with the brands standards.

We welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. Any further questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/07/2025

Complaint: 23524585

I am rejecting this response because: The seller lied about the wallet having an authentication code. When I received the wallet, there was absolutely no authentication code anywhere on the wallet and it is very obvious that the picture listed on their site belongs to a different wallet. Its obvious you are rejecting my claim because this seller brings in revenue for you, but at the end of the day they are selling replicas of luxury brands. That responsibility lies on you.

Sincerely,

******* ********
Initial Complaint
Date:06/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an "open box" medium weight white blanket from a seller on Poshmark. It supposedly had breathable backing. The item that came was in a brown plain box. It was a white blanket/quilt weighing 13 pounds. This is considered a weighted blanket and not what I wanted at all. I asked Poshmark to refund me and they responded No, sorry it didn't work out.
Business Response
Date: 06/26/2025
Poshmark appreciates you bringing this to our attention. A team member is currently reviewing the users claim and will provide updates via email once a resolution has been reached.
Regards, Poshmark Client Service

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Poshmark.com is NOT a BBB Accredited Business.