Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Poshmark.com

  203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

• 

  Poshmark

  305 1008 Homer St Vancouver, BC V6B 2X1

• 

  Poshmark.com

  203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Poshmark app on June 4, 2025. Item: My Little Pony surprise hipper figurine. Item price $9.00 plus $8.27 shipping and $0.78 tax. The total of the order: $18.05. It was paid with some Posh credit and some portion of it was paid with my credit card. The shipping timeframe according to Poshmark seller's item description page was supposed to be expedited 1-3 days shipping on all orders. Item was delivered on June 12, 2025 which is 8 days after I ordered the item. It wasn't within the expedited 1-3 shipping days timeframe like it was supposed to be. Also, I had an issue with the tail part of the pony was too pointy so it wasn't good to put on the back of a cell phone case. I contacted Poshmark about these issues but they said they wouldn't provide a refund back for this order. I would like to still request to receive a full refund $18.05 for this order or at least receive a refund for the shipping cost $8.27. Thank you very much

  Business Response

  Date: 06/26/2025

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/26/2026. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23520834
  
  I am rejecting this response because:

  I still would like to request a full refund of $18.05 for the order mentioned in this BBB case. Thank you 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 07/01/2025

  Poshmark thanks you for bringing this matter to our attention and we apologize for their experience. After careful review, Poshmark has found that a formal return case was not filed within 3 days of the date of delivery. As the user released funds to the seller, this action is irreversible and a return is no longer qualified. As a courtesy, Poshmark provided the user with $8.27 in Posh Credit on 06/29/2025. Any additional questions or concerns can be emailed to ********************************************************.
  
  Please note that within Poshmarks Posh Protect policy, a formal return case must be filed within three (3) days from the date of delivery. Areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. More information on Poshmarks policy can be found here: *********************************************.
  
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23520834
  
  I am rejecting this response because:

  I e-mailed Poshmark a screenshot photo of this order details page. $16.65 out of the $18.05 order total was paid with Poshmark credit for this order. Poshmark credited back to my Posh credits the $8.27 for the shipping cost. $1.40 was paid with my credit card. Poshmark credited back the $8.27 Posh credit for this order's shipping cost, how come Poshmark can't credit back the remaining $8.38 which was also paid with Posh credit. $8.27+$8.38 (shipping cost)=$16.65 total Posh credit was used on this on order. I would like to still request $8.38 be credited back to my Posh credits. Thank you

  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 07/07/2025

  I e-mailed Poshmark yesterday. I am still trying to request the remaining amount $8.38 to be credited back to Posh credits. Poshmark did add $8.27 Posh credit back to my Posh credits on my Poshmark account. That $8.27 was the amount that was for the shipping cost part of this order. I asked Poshmark how come $8.38 the rest of the amount that was paid by Posh credits on this order was not credited back to Posh credits? This order was paid by $16.65 worth of Posh credits, $8.27 of it was refunded back to Posh credits as courtesy, I wanted to find out how come the remaining $8.38 Posh credit that was also used on this order was not refunded back also, $16.65-8.27=$8.38. I asked Poshmark if they can please add the remaining $8.38 as courtesy credit? 

  Customer Answer

  Date: 07/07/2025

  Thank you for the reply to my e-mail. I attached 2 photos. One photo is of the item and the other is a screenshot of the Poshmark credits $8.27 currently on my Poshmark account. ********************** credited back to Poshmark credits the shipping cost part $8.27 for this order. I am still requesting if Poshmark can please credit back the full $16.65 Posh credits back that was originally used for this order. $16.65-8.27=$8.38. I hope Poshmark can please add $8.38 to my Posh credits so the new balance would  be $16.65. 
  $1.40 of the $18.05 total was paid with my credit card. The tail part of the item is pointy and so is the end parts of the pink hair, so not good to put/stick on the back of a cell phone case. 
  Thank you for all the assistance with this matter. 
  

  
  

  Business Response

  Date: 07/08/2025

  As a courtesy, Poshmark provided the user with $8.27 in Posh Credit on 06/29/2025, as a formal return was not opened. Since a formal return was not opened, we are unable to grant a full refund for this order. Any additional questions or concerns can be emailed to ********************************************************.

  Regards, Poshmark Client Service

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23520834
  
  I am rejecting this response because:

  I am still requesting $8.38 be credited back to my Posh credit. Currently, my Posh credit has a balance of $8.27. At this time, I am NOT asking for a FULL refund anymore which would be a total of $18.05, I am just trying to request a credit back for the part of this order that was paid with Posh credit $16.65. $16.65-8.27=$8.38 has not been credited back to my Posh credit yet. I do not need a refund for the $1.40 part that I paid with my credit card. Since $8.27 was added already to Posh credit, still missing the $8.38 part to equal to the original $16.65 Posh credit.
  I would like to still request $8.38 be added to my Posh credit. $8.27+$8.38=$16.65. I hope Poshmark can please add the $8.38 back as courtesy credit like they did the $8.27. I would really appreciate it.The reason why I did not submit a formal case about the issue I have with this item's tail part and also the pink hair part both are too pointy is because this item was a surprise/mystery/blind box hipper type of item like a Labubu type of item and I thought the seller would not have allowed a return of the item for a refund for this My Little Pony surprise hipper. The seller's description page and photos does not show that after opening the product box the customer has to then open a foil bag that hides the contents and customer does not know which pony or pony color it will be until after opening foil bag can actually see and touch the product itself. Also, another reason I did not submit a formal case for this order because it was a surprise/mystery/blind box type of item and I did not know how it would be when I actually seen it and held/touched it. It was not good to stick on back of my cell phone case because the tail part and the pink hair part of item which is made out of plastic and pointy and can scratch too. Can Poshmark please add $8.38 to my current $8.27 Posh credit. I used $16.65 Posh credits on this order. $16.65 out of the $18.05 total for this order was paid with Posh credits. $16.65-8.27 (shipping cost part)=$8.38. $1.40 out of the $18.05 I paid with my credit card. $16.65+$1.40=$18.05 (total of order). I am trying to request the additional $8.38 back.
  I hope $8.38 can be added to my Posh credits. I would really appreciate it. 
  Thank you very much for your time and cooperation.

  Sincerely,
  ******* ****

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I sold a shoe in poshmark without shipping a shoe box, then the buyer said it's unauthentic, Poshmark ignored all the evidences I provided to them and they cancelled my order and asked the buyer didn't need to ship back my shoes, the shoes is 100% authentic and one the back even still has the Sak's price tag. But the buyer didn't take that price tag when she said it's not authentic. So I lost my shoes and even didn't get paid.

  Business Response

  Date: 06/26/2025

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/25/2025. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23518911
  
  I am rejecting this response because: I provide the shoes with the price tag but they still think it's unauthentic, I prefer they ship the shoes to the third party to get the authentic check but they don't want to.
  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 07/02/2025

  Poshmark appreciates you bringing this to our attention. Our Disputes team here at Poshmark is fully trained and thoroughly investigates every claim, and all evidence provided from both parties. After further review, our Disputes agent found that the item is not authentic. 
  
  As stated in our Terms and Conditions: Poshmark does not support replicas/counterfeit items being sold on our platform as this is against our selling and buying policy, which can be found here:************************************************************ & *************************************************************;
  
  Any additional questions or concerns can be emailed to our team directly at ********************************************************. 
  
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased **** ***** loafers online from a very reputable seller that have sold many items to me before, and I never had an issue with it. When I receive the item a few later, I realize that this item may not be authentic however, I gave it to my daughter to resell on the same platform. When she sold the and it went through authentication, it did not pass stating that the item was fake. Both my daughter and I messaged Poshmark asking for a refund to myself, and ******* keeps refusing saying that I should have opened the ******** was I supposed to know these items are not real because I have trusted the seller for ********* they refuse to refund me the money, even though they proved it themselves that the item is not real.I want my money back. Thats all. They have some horrible people working for this company and I would say most of the people are very nice but this specific person is so rude and heartless and being a billion $ company they take advantage of small people like myself and Im not the only one.

  Business Response

  Date: 06/26/2025

  Poshmark appreciates you bringing this to our attention. A team member is currently reviewing the users claim and will provide updates via email once a resolution has been reached.

  Regards, Poshmark Client Service

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th 2025, someone hacked into my poshmark account and spent a total of $746.05 on 3 different items. Two of the orders were cancelled and flagged as inauthentic designer items and the orders were canceled. One of the orders was not cancelled and has since been shipped to me, I have received the item (purse) . I do not want nor did I purchase the item. Poshmark has acknowledged my multitude of emails regarding logging into my account, but has given me no help regarding what to do with this fake item I did not purchase, or the money that was stolen from me, nor did they give me any advice regarding my hacked account that I was logged out of for over a week. During this week I was logged out, I was unable to access my account and cancel these orders. My only option was to call my bank and freeze my card.

  Business Response

  Date: 06/26/2025

  Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim from the email:
  *****************************************. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.

  Regards, Poshmark Client Service

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23518596
  
  I am rejecting this response because: Why does the email address matter? I have sent you the order number attached to the fraudulent item I was sent that you can easily attach to my account. My ********************** was recently changed back to my old email ********************** without my asking BY POSHMARK! via email communication with them. Use one of those emails! Look at my account attached to **********************, or. put some effort in and look at that order number previously sent in this complaint and the account linked to it. Do I need to forward you the nearly 20 emails I have sent over the last few days? Or the 2 cases I have opened regarding this item? I guarantee you youll find info with emails from ********************** or *****************************************
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/02/2025

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 06/20/2025. 
  
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 
  
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: 684adb570841b98d4a9e3816 Order Date: June 12, 2025 Item: Golden Goose Mid Star Sneaker White Silver Pink, Size ** 38 Buyer Username: @shoesforem I am a responsible and active seller on Poshmark. On June 12, 2025, a buyer purchased a pair of Golden Goose sneakers from my closet at the full asking price of $540. I shipped the package promptly via **** and dropped it off at the post office. However, there was a delay in ***** system in registering the tracking information.Despite the fact that the item was already shipped, Poshmarks system automatically cancelled the order and refunded the buyer due to the lack of tracking activity, without giving me, the seller, any opportunity to resolve the issue or even respond. I had to go to the trouble of retrieving the package from **** manually to prevent it from being returned or lost. This entire situation was completely out of my control, and yet I was penalized, both financially and reputationally. The buyer never contacted me with any issue or complaint. The cancellation was entirely caused by Poshmarks rigid and unfair auto-cancellation policy. I escalated the matter to Poshmark Support immediately, explained the circumstances clearly and politely, and requested a resolution or reversal but received only a generic response stating they would escalate the case further. I have heard nothing since. I respectfully request the following:1.That this canceled and refunded sale be reinstated or properly compensated, as the item had been shipped in good faith.2.That Poshmark reevaluate its auto-cancellation policy, especially in situations involving minor tracking delays from USPS.3.That sellers are given a chance to respond before a cancellation and refund are issued. This has been an extremely frustrating and unfair experience. I take my responsibilities as a seller seriously, and I feel I have been treated without fairness or due process.

  Business Response

  Date: 06/25/2025

  Poshmark appreciates you bringing this to our attention. A team member is currently reviewing the users claim and will provide updates via email once a resolution has been reached.

  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23515443
  
  I am rejecting this response because:

  poshmark cancelled and refunded after I shipped the item. I need them to redo cancellation!!! 
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 06/27/2025

  Upon further investigation, a response has been sent to the user via email on 06/d25/2025. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23515443
  
  I am rejecting the response because Poshmark did not properly explain why the buyer's payment was suddenly considered "unverified" after the item had been authenticated and accepted. I was never paid for a completed sale despite fulfilling all seller responsibilities. The generic email response is not an acceptable resolution. I am requesting the full $400 in earnings I was entitled to.

  
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to sell on Poshmark. I set it up and got an email that says I sold something. I clicked on it. I then emailed posh **** support system to talk to someone and there is not a phone number to talk. There was also a message on Poshmark that said congratulations you sold something. Then I had over 700 removed from my account. It has been over ********************************************************************************** and explain what is going on going on. So I am out 700 with no return call.

  Business Response

  Date: 06/24/2025

  Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with this issue. Account registration and listing is always free on Poshmark. We will never contact you to request your personal account information. The communication that the user received did not come from ********************** and it is likely a Phishing email. We highly recommend that the user reach out to their banking institution regarding this transaction.  

  If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place. 
  If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:
  

  What is a Phishing Email: support.poshmark.com/s/article/370319397
  What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US
  

  We advise that users exercise extra caution when receiving communication that is asking for personal information. Poshmark will never contact users to request personal account information. Please note that all official Poshmark communication will end in a @************************ email domain. Any further questions or concerns can be emailed to ********************************************************.
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  30 days ago my selling account was suspended for "Excessive Listing Removal" however once they looked into it they realized their AI system had flaws because I am a business and sell items on 3 different platforms and items being removed were removed because they were "no longer available" and that is acceptable per their terms of service. Well I am now again suspended for the same reason, however this time I have been trying to solve this for the last 5 days. Sending email after email and I get no response back. So my account is suspended for no good reason and I can't get a response back about it.

  Business Response

  Date: 06/24/2025

  Poshmark thanks you for bringing this matter to our attention. Our team is currently reviewing the user's claims and will be reaching out via email once their investigation is complete.

  Regards,

  Poshmark Client Service

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23509275
  
  I am rejecting this response because: they did send an email however they did not tell me what I can do to make this not happen again. I'm doing nothing wrong and not violating any policies they are. And to call it a "courtesy" to reinstate my account is unacceptable when they are in the wrong. 
  
  Sincerely,
  
  Amber Northern

  Business Response

  Date: 06/26/2025

  Information regarding our Excessive Listing Removal Policy can be found here: *********************************************************************

  For any additional questions or concerns in regards to our policy can be emailed to our team at ********************************************************. 
  

  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a sale on Poshmark on May 21, 2025, for $65 and shipped the item (a Baggu purse) on May 23. The tracking shows the buyer received the package on May 27, which should have triggered the release of my funds. According to Poshmarks payout policy, sellers receive their earnings after the buyer confirms delivery or 3 days after delivery is confirmed.I requested a direct deposit of my earnings ($52) on June 6, and received a confirmation email stating the funds would be deposited by June 11. It is now late June, and I have not received my payment.I have sent multiple emails to Poshmark Support since May 22, 2025, with all relevant detailsproof of shipment, delivery confirmation, screenshots, and a request for resolution. Ive received no responses at all.Additionally, my account was marked as restricted, and I was told it was due to being linked to restricted accounts in the past. This is completely false, as this is my first and only Poshmark account.Poshmark has taken their commission from my sale but has failed to release the earnings Im owed. I upheld my part as a seller, and now they are withholding funds with zero communication.I am requesting an immediate release of the $52 from this sale and a full explanation as to why my account has been restricted and why my communications have been ********** Poshmark username is: Lucerohm The order number was: 682bee7649438ad3a3f1373e

  Business Response

  Date: 07/03/2025

  Poshmark appreciates you bringing this to our attention. A team member is currently reviewing the users claim and will provide updates via email once a resolution has been reached.
  
  Regards, Poshmark **************

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23506129
  
  I am rejecting this response because: although I had already sent multiple emails and screenshots including the order number for the item and tracking number of it being delivered Im still not being assisted with any information. I havent gotten any notifications or a pending deposit or issue or anything or updates. This is unacceptable.
  
  Sincerely,
  
  ****** ********* Men

  Business Response

  Date: 07/11/2025

  Any additional questions or concerns can be emailed to our team directly at ********************************************************. 
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a clean tshirt on the Poshmark app on 6/10/2025 to buyer @rosasmucker. The photos that I posted on the app visibly show that the item was freshly laundered and without stains. I even placed in a nice dust bag before mailing to ensure it would remain clean. The buyer received the item and claimed it was stained, and Poshmark automatically sided with the buyer and refunded them. They did not take in to consideration the photos of the item that I posted on the app, and just said it was an honest oversight by ME. this is unfair because now I have lost out on a sale, and have received back my shirt that is now completely ruined through no fault of my own. Its very clear that the buyer wore it, stained it, then filed a claim so they could get their money back. I have attempted to contact Poshmark but they refuse to credit me. I would like to still be paid the money that I wouldve been paid out from this sale since I did NOT sell a stained tshirt that the buyer is claiming. I have included photos of the original post showing the clean tshirt, and also a picture of the stained tshirt I received back from the buyer.

  Business Response

  Date: 07/03/2025

  Poshmark thanks you for bringing this to our attention and we apologize for your experience. Our disputes team has thoroughly investigated the case and has found that the item is not as described. For that reason, the return case for order #: 68485bcdaeae84fef1587aaf has been approved. For future reference, we recommend that users disclose as much detail and information about the item within the listing description and photos, such as the items condition, measurements, and wear. We kindly ask that any questions or concerns be emailed to our support team at ********************************************************.
  
  Please note that within Poshmarks Posh Protect policy, areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authentic. More information on Poshmarks policy can be found here: *********************************************.
  
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23504721
  
  I am rejecting this response because: there was not any damage to disclose as Poshmark says, because there was no damage in the first place by me to disclose. The tshirt I sold was clean and without stains as shown in the photos, therefore there would be no reason for me to say that there was. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/08/2025

  Any additional questions or concerns can be emailed to our team at ********************************************************.

  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:06/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12th I placed an order for West Elm flatware listed as brand new with tags in the original box, never used or damaged. After a positive exchange with the seller I asked if she had any more sets; the next day she messaged me she had 6 so I purchased them May 15. On May 20 I opened the packages (which was within the 3-day window that Poshmark provides to file a complaint) and I saw that boxes had been opened and taped together, flatware was not packaged as it would be from ******** and they were scratched; this applied to both orders. I messaged the seller to let her know the condition of the flatware, looking to exchange or work something out. I was treated rudely by her, called names and bullied. As I was replying to one of her messages I accidentally hit the Accept Order button instead of the Message Seller button; they are right on top of each other. The order was accepted so I reached out to PM to file a complaint. I explained the situation and let them know I had no intention of accepting the order since the items were not in the condition that they were listed as. I was told that the funds were released to the seller because I did not open a formal case within 3 days of delivery however I did escalate the conversation after the continued rudeness by the seller. I was told an exception had been made on a past order yet after asking 4 times what the exception was no one would tell me. The order they mentioned I had reached out to the seller about when I received it (within the 3 day window) and the seller had to wait for PM to respond before I could move forward. I was given a $30 credit for inconvenience which didnt even get added to my account until I questioned it. Im not accepting this especially since I looked at the flatware again now that Ive fully moved and unpacked, and its embarrassing to have new flatware that is damaged and scratched, and I noticed that one of the small forks arent even part of the set. I am now looking for a refund.

  Customer Answer

  Date: 06/23/2025

  I emailed the company right before I filed my complaint and actually received an email from them today and they have sent me a refund. Can you update the case?