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Business Profile

Internet Services

Instant Checkmate

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see

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Instant Checkmate has 5 locations, listed below.

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    Customer Complaints Summary

    • 210 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A free one time use never to be charged and they continuously charge my bank account a monthly fee of ***** or something close to that, I don't even know how long they've been charging me, I've tried to contact them trying to cancel this thing they want a password I don't have a password they say check my emails there's nothing in my emails from them they won't stop every time I decline their charge my bank cancels my card and has to send me a new one it needs to stop they won't let me cancel whatever it is that they're charging me for. They are liars and thieves

      Business Response

      Date: 02/20/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ***********************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded Ms. ****** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:02/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to opt-out and be removed from the list my name and my date of birth and my address everything.. I receive a bogus email saying We were unable to change preferences for email address *************************** for the following reason:We were unable to find a record associated with this email.This, however, means that we do not have information associated with this email to share. Your request is considered complete.

      Business Response

      Date: 02/19/2023

      Dear ***********************************,,

      This response is in regards to the consumer complaint from ******************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for ******************'. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 02/19/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      Jermmie *****

       

    • Initial Complaint

      Date:02/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You all have someone else information on my background could you please take it off I will appreciate it . I have never lived in the city thats on there before . And no you didnt pull that from anyone you made a mistake . Oh and I have a screen shot of the information for my records as well .

      Business Response

      Date: 02/19/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *****************************, ** ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *********************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 02/20/2023

      This is not acceptable . I want this young lady information and name of my background . The sad part is our name is not the same . 

      Business Response

      Date: 02/20/2023

      This response is in regards to the consumer complaint from *************************************** ********.

      While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.

      While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. As we previously explained, the report for ***************************** has been removed from the Instant Checkmate website. 

       Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)

      Sincerely,
      Instant Checkmate Support


      Customer Answer

      Date: 02/23/2023

      I have spoken to the company name that is also on my background with this young lady name. They reassured me that they didnt do the mixup and it is not their fault that I need to get back with instant checkmate . If need be I will get me an attorney . I shouldnt have to beg you to fix your mistakes . 

      1. Our name and social are nothing alike 

      2. I never lived in anywhere near this place that on my background check . 

    • Initial Complaint

      Date:02/15/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made several attempts to remove personal information via the link on their website. I called customer service and explained their "suppress data" link does not work. I would like for this information to be removed for security reasons since it reveals personal information of me as well as my family.

      Business Response

      Date: 02/16/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *********************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 02/17/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:02/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested via phone to have my personal information removed from this website on 1/23/23 and was told by a representative that it would be removed in 72 hours at the latest, after attempting to use their suppression tool which does not work. Although I can see my record, the tool says there is no match. When I checked a week later my information was not removed so I called again on 2/2/23 and was told that I should email a screenshot of the record I wanted to be removed, which I did.I received a response from *********** on 2/3/23 although I emailed Instant Checkmate/People Connect saying that my information has been removed but it has not been. I replied to that email on 2/3/23 and received an email response on 2/10/23 from Intelius also saying my information has been removed and if I can still see it to email them again. I can still see my personal information on Instant Checkmates site and sending emails and calling customer service is fruitless. I am asking for the immediate removal of my personal information from Instant Checkmate and all of their aliases.

      Business Response

      Date: 02/13/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *****************************, ID ********. 

      Instant Checkmates information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to validate the report with the information provided to the Better Business Bureau and have removed the report for Malvetta ******. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:02/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had nothing but horrible experience with this company. No only do they make incredibly difficult to opt out, which is not working, they also don't respond to emails or calls. I want my information to be removed from your site immediately.**********************************************************************************

      Business Response

      Date: 02/13/2023

      Dear ***********************************,
      This response is in regards to the consumer complaint from *****************************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *****************************, including the link that was previously provided. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern, I have emailed Instant Checkmate mutable times to remove my personal profile, its been 14 days and they don't respond. I want my profile off your webpage, I had no success in the link they provide. My personal information is private and should not be listed on your website. please remove page.***************************************************************************************** you

      Business Response

      Date: 01/26/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *******************, ID ********. 

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *******************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:01/24/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your customer service is terrible. No one is ever returning my calls or messages. I request that you remove my information from your site immediately ***************************************************************************

      Business Response

      Date: 01/24/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ***********************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for ***********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support



    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website has my personal information such as my age and address which it really scary. Also have people that are related to me. Ill wish for them to remove it.

      Business Response

      Date: 01/21/2023

      Dear ***********************************, 

      This response is in regards to the consumer complaint from **********************************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to locate a report and validate your request based on the information provided in your email.  We will go ahead and suppress your public information pursuant to your request and our Terms.  

      Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

    • Initial Complaint

      Date:01/20/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company would. not remove my personal information from their website because they struggled to verify my identity.

      Business Response

      Date: 01/21/2023

      Dear ***********************************, 

      This response is in regards to the consumer complaint from *****************, ID ********.

      Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to locate a report and validate the request based on the information provided in your email.  We will go ahead and suppress her public information pursuant to her request and our Terms.  

      Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

      Sincerely,
      Instant Checkmate Support

      Customer Answer

      Date: 01/25/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

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